I should have read the reviews! I bought their very expensive Lopi Greenfield gas stove about 1.5 years ago. About a year ago a few things broke down so I called them for warranty repair. After multiple requests they finally came out and fixed the stove. Just last week I called again and was told their guys were in the field and they would call me as soon as they returned...no call back so I called them back and was promised a phone call the next day...no call back. The lady I spoke to (the same one as the other calls) told me that I would need to pay for a house visit ($150 plus parts) because my warranty had run out. She explained that I only had a one year warranty on my Lopi. So after never getting a call back I decided to contact another Lopi dealer to help me with my problem. They not only fixed the problem over the phone, they explained to me that I actually had a full 2 year warranty on the electronics and a 5 year warranty on the internal firebox workings. ER energy should be ashamed of their fraudulent practices and Lopi stoves should reconsider keeping them as a dealer! read more

I have bought stove pipe and supplies here over the years and usually they were very friendly and helped out. Harley, the owner, is a nice guy as well. I asked for an estimate recently just to repair my stove pipe and they sent two people out. They were here about five maybe 10 minutes and said they could do the work and left. Nice guys. The next day someone called to make the appointment and I was informed they do not work on wood stoves that they do not sell. They couldn't help me and referred me to Chris Grays repair service who ended up doing an excellent job a couple weeks later. Before Chris showed up I called three separate times to make the appointment with them after Chris said that the two guys who showed up still wanted to do the job. Having owned several businesses locally I knew that it would be a good practice to still try to be a good customer, so I kept trying to make contact. No one ever returned my calls after they said they would. I then was called a week later from the manager to collect a bill for $170 for the five minutes they were originally here to assess my stove. I was never told there would be a fee when I booked the visit or when the two guys were here and told her that. The manager repeatedly denied that I had ever called three times as she had no record of it and asked how I was going to pay the bill. It obviously was not about customer service, policy or doing the right thing, just where is the money. Very frustrating and highly unprofessional. read more

Grateful for all of the reviews on E R Energy. Planned to purchase Rinnai heater and installation. No follow up on my calls for an appointment, etc. Relieved not to be doing any business with these folks. read more

Incompetence. Indifferent customer service. I have purchased two expensive wood stoves from them, including installation. They act like they don't care about you as a customer. Bad communication. Late or forgotten everything: not responding to inquiries; late delivering quotes; delivering the product (MONTHS late); not showing up as promised with a date and time for delivery and installation. All without apology. read more

They refused to tell me the price of a piece of stove pipe over the phone. They literally want me to drive to their store with a 500 pound wood stove in my truck just to find out how much the tube costs. The person on the phone knew the price and knew that it's available in stock today but won't tell me the cost "because it's our policy." Their policy means that they aren't getting any business from me. With such absurdly unhelpful "policies," I'd discourage others from giving business to this place as well. Seems like it would be just asking for trouble. read more

The customer service was extremely poor. 5 months after making an original appointment to have my wood stove serviced, I am still waiting for them to complete the job. The manager is very rude and did not try to remedy any of the issues I had, which included getting a large bill for work that hadn't been completed, a demand of payment for said bill just days after I received it, having appointments cancelled with no notice, having them not even show up for appointments, etc. I started this process in June and still they have not finished the work. That having been said, the two guys who were at the store were very nice. but the management is so atrocious, I would never go here again. In addition to all of this, the work that they DID do was shoddy and I had to redo it myself, because my stove door was on the verge of breaking after they serviced it (they installed the wrong sized gasket.) When I informed the manager of this, she didn't even attempt to act like she cared. Just a really, really poorly-run business. read more

My experience with Home Town has been nothing but pleasant. From the time I first went into the store until the installers left everything has been communicated, timely and friendly. Harley and his staff were all friendly and went the extra mile! County inspection passed with flying colors! I'm happy! read more

I ordered a stove through ER Hometown Store and waited 6 weeks to hear from someone to schedule installation. Never could get anyone to schedule a date even though I went down 3 times. After 7 weeks, I asked to pick up my stove as I had another installer scheduled. When I got there, they had the wrong stove and never had ordered the right stove! Asked for a refund on my purchase and didn't get that for 2 months until I got an attorney involved. I am now purchasing from Bucks Stoves in Santa Rosa. Daniels Installation, who is local to Ukiah, will be putting in the new pipe and stove. Very happy with their service. read more

We have family vacation home in Anchor Bay and needed to replace the wood burning fireplace insert. I should have read the reviews here before driving all the way to Ukiah but it appears that they are the only game in town. They DO have a good selection of fireplace inserts, gas and wood burning. They had the modern version of our old stove which we were very happy about. The two fellows working in the store were mostly "busy" and didn't seem too interested in selling us a stove. We wanted them to do the installation and the obvious procedure was to first have the owner, which I guess is Harley, come out to do an estimate. We filled out a form with our information and were told that Harley would be getting calling us within a couple of weeks to schedule an appointment. When we left I told my husband we'd never hear from them. Yep, that's exactly what happened. I called them a month later to inquire...and they said well...he's still really busy. It's March 7th and we've never heard from them. A terribly run business. We still need to purchase and have someone install a new stove. Can anyone suggest a business anywhere from Santa Rosa to Fort Bragg that can do this job??? read more