I live nearby and only became aware of this bike shop recently when I accidentally blew my tire…read moreright before heading out for a ride. I brought my wheel in to get the inner tube replaced. There were two young guys working in the shop. Both said hello and asked if I needed help. I explained what I had done and he gave me two options; buy an inner tube and replace myself, or leave it with them for an hour and they could replace it for me. I opted to leave it. In the end, it ended up taking longer than expected- but for $28 - it was worth it.

YA- NO Never bring…read moreyour bike here!! Especially if you're a woman. They are rude, misogynistic, greedy, and will return your bike in worse and unsafe condition. I went into Ya Bikes preemptively before dropping off my bike to see what the guys were like and if I could trust them with my bike. The first person I spoke to was really nice (wish i could shout him out) and gave me options for replacing my tube including coming back and having him replace it in an hour for $30. I was clear on the brand of bike and that it was a big heavy step through Dutch style. I never saw this man again unfortunately. I came back a few days later and dealt with the mechanic who's photo is all over the wall and upon me telling him my one tube was popped and the other possibly had a slow leak (I asked if they could check before replacing) tried mansplaining to me "have you tried putting air in them". He was rude, didn't listen, was short with me and told me it would take a day to fix the two flats. I didn't get a call back until the TWO days later. $100 later I picked up my bike. No one gave me any information on the fix or held the door open for my to walk the bike out. I was on my bike for less than a minute when I heard a horrible grinding noise and realized that they hadn't properly reattached my skirt guards. One fell off immediately and was instantly run over by the streetcar putting me in danger trying to save it and it got completely bent. The other continued to grind away as i made my way back to the shop. When I arrived to explain what happened I was interrupted again while the mechanic tried to mansplain my experience to me once more. I left again and had walked the 20 minutes home when I received a phone call that the bike is ready to be picked up again (it would have been nice to be given some timing or be told to wait) and that they will refund their labor because i was "clearly upset". The labor portion of a $100 invoice is not enough to cover a new skirt guard on a hand built British bike. When i returned again for the bike they wouldn't speak to me, didn't apologize, and when I drove away it is still making a horrible grinding and rattling noise that wasn't happening when I dropped it off. This is my closest bike shop and I will never bring my bike back here and will tell everyone I know to avoid this place. So utterly sad and disappointed about all of this.

One of the best bike stores in Toronto. They stock all sorts of replacement parts and the service…read moreis excellent. Adam went above and beyond. Friendly, knowledgable and attentive to details.

I've dealt with Urbane only twice at this new location, but it's been an ok experience overall. You…read moremight remember them when they used to be on John and Queen a few years ago. The first time I wanted a banana seat for my kids 20" bike to give it the retro look of the 70s. The person at the counter didn't know what a banana seat was. So I checked my phone and the first thing that popped up was the YouTube of the song "Banana bike" which is hella cute. Still drawing blanks with her, so okay, no dice on the seat, time to move on as there are many bicycle shops in the area, no need to dwell on this one. (I went to a few more, without any luck, and finally ended up hitting the jackpot at Spin Cycle, which is the solo guy operating out of a container at Market 707, thank you!) The second time was a curbside when I wanted a helmet light after getting my bicycle mounted one stolen when I parked my bike for a 30 minute Chiro appointment. They were quick and efficient when I called them from outside on the phone and brought me what I needed. Easy. Paid for it at the doorway and was on my way with a sweet $55 USB light that can stay on my helmet and I can bring it with me when parking my bike. Thanks Urbane!

The guys know what they are talking about, the guys were very helpful and knowable…read more During the last 3 years, I have purchased and maintain 4 bikes at Bike Depot. Getting an advice and the support when I need it.

Saturday August 9 2025 2;30pm THORNHILL LOCATION. Purchaesd…read morea lock today. asked if i could use the washroom. went downstairs and door was locked and i knocked on the door,as anyone would do! So this is when things got interesting, man in his 30s tattoed up filipino who works there starts saying hey bro hey bro aggressively why are you knocking on the door bro hey bro. iam 60yrs old and i felt very uncomfortable with this aggressive posturing! Needlessly to say I will not be purchasing items at Any Location MOVING FORWARD! I will also be telling all my friends to stay away!

I called ahead of time to ask if they were able to install new tires that I already had ahead of a…read morelong ride that I was doing the next day. They said "Yes", I dropped off my bike, and it was literally done within an hour! Clay, the guy who received me, was very friendly and helpful when I told him the situation. Price-wise, it's a bike store, so nothing is cheap. The cost to install tires was in-line with another store that I asked. When I arrived for pick-up, another man who was at the counter asked if I wanted to purchase a spare tube in my size which is difficult to find, and I obliged. Great way to make an additional sale/look out for the customer. All in all, new tires really made a difference during my long journey! Customer service was fast and friendly. :)

Bought a Cateye Straga Cadence computer for my road bike and had a hell of a time to get it to work…read moreso I took my bike in to have them look at it. After several attempts they got a new unit from stock and still no success. They replaced the sensor battery and it worked finally. Recommend this place as service and everyone I dealt with was great....

I was riding my mum's bike and needed to adjust the seat height very badly. I stumbled upon this…read morestore and the lady in there helped me to get my seat higher. She also gave me advice on how to lock the seat. Very nice and friendly. Came in the next day to get a helmet and a chain lock. Great service

Not sure what happened 4-8 years ago, but I have never had any issues. I do bike maintenance by…read moremyself so I mainly purchased stuff from them. One thing, nothing to do with this store, but latest bike brakes with discs are more than annoying to maintain.

The customer service here is great! I was looking for a bike rack and given covid, called first…read more Adam was so helpful and took the time to answer my many questions and scenarios, followed up with me when the product was available. He helped me install and teach me. This shop is great and I'll definitely shop here again, cause you cant too A+ service.

My favourite bike shop has a new, second location! Lucky Junction…read more I am not an avid cyclist, but I still own a bike and use it to get around TO from time to time. The staff here are as friendly to me as they are to any expert-level client, and that is awesome. So often the vibe in shops like this is aimed only at bike messenger-types, but that's not the case with Ride Away. No guff if you haven't tuned up in a while, good deals on new and used bikes and a truly caring staff that will walk you through stuff without being condescending.

Had them do a puncture repair on my sons bike . Friendly people and quick good service. I would…read morerecommend them for your biking needs

Years and years of service here and always with a smile and spectacular service. Do not remember…read moreever having to drop and pick up. They pride themselves in being able to do a fast, reliable and inexpensive fix EVERY-TIME! Cannot say enough about these guys!

I had Mojo Cycles tune up my bike for the start of cycling season and I'm so happy to have tried…read morethem out based on some recommendations from neighbours! In the past I'd gone to Sweet Pete's and Matteo's mobile bike repair service, which were both great as well, but for the service and value I got at Mojo, I now will stick with Mojo even if it's a bit more of a trek. My bike was already in decent shape but they made it ride much more smoothly in higher gears. Plus, they installed my new pedals that I had bought but couldn't install myself without a pedal wrench AND, proactively, they fixed up my kickstand (that I installed myself, wonkily, I must say) and my bell that was a bit off kilter. Friendly staff and fast turn around time too with the spring rush, got my bike back within 24 hours. I highly recommend this bike shop for your bike repair needs!

I showed up on a Saturday, a little close to closing time and they graciously helped me, with great…read moreattention and very reasonable price. I recommended them to a neighbor without doubt, the name has a ring to it which makes it easy to remember. I would definitely recommend them again. In fact, I'm planning to go back this very week for my annual chain change and assorted adjustments and snow tires. Give it a try!