LOVE this store LOVE the guys who work there. They did a great job on a tune up for my older bike…read moreand they also have a fabulous selection of new ones. I am so glad I found Einstein Cycles!

Very friendly, helpful and accommodating. I came with 2 little dogs and they hooked me up with a…read morecruiser and trailer. Had an amazing day

Brick did a lot of work to get my really nice Trek riding really nice again. I want to commend the…read moreshop's technical department for its outstanding fault-analysis and recommendations. Wasn't "cheap" however, it was all necessary to return my Trek to "silent running". Now, my bike's a delight to ride..... Brick's shop is very competent and professional. They're my go to.

Terrible customer service. Some customers need help in person for questions before fully booking…read moreonline. Waited at the rental booth rang bell few times, nobody even acknowledged or asked me to wait if they were busy, few staffs saw me too. Maybe came at wrong time, I really liked their options but will not bothering to coming again.

We had a great experience buying our son his bike at The City Bike Shop! Everyone was so nice and…read morevery patient as we tried to find exactly the right bike. Our son outgrew his bike and needed a new one. The staff really helped us find the right fit for him and the right fit for our pocketbook! Thank you so much our son loves his new bike!

During the pandemic after dealing with a lot of delays being able to purchase a bike City Bike Shop…read morewas able to get one for me. Since then I've gotten another bike as my abilities increased. In 2021 I raced Iceman and City Bike Shop did a great job of fixing my bikes and helping me learn along the way. Recently I also invested in a Wahoo trainer from them to keep myself training through the winter months. Everyone has been great to work with and I hope for many more years of service from them.

My wife and I purchased Urtopia bikes October of 2025. We decided to switch to the "gen 2" model…read moreMay of this year as it more suited our needs. Matt and Doug navigated us through our transition to the newer model with patience and personal attention resulting in us taking possession of our new bikes. Two takeaways from our Pedego Bike shop experience. 1, I can't emphasize strongly enough how great Matt and Doug are to work with. Both personable, experienced and technical guys who get you on the right bike along with a pleasant experience. 2. Our Urtopia bikes are fantastic bikes. There are two carbon generations to look at. Each provides an experience for different needs. I recommend you research both. I also recommend highly checking out Pedego Bike shop in Traverse City if you are looking for a great bike and a wonderful experience. EB Petoskey, Mi

Rented from this store two years ago and the rental was perfect. Very reasonably priced and the…read moreequipment was awesome. Would highly recommend you come to this location as they are very knowledgeable and capable of setting you up with whatever you need.

My bike had a flat tire so I called to see if I could walk in for a repair. The very polite…read moreassociate on the phone told me, "bring it in and we will take care of you!" This is exactly what they did. They took my ancient bike in and got it up and running in no time. I made sure to wander the store finding things to buy. They are well stocked and organized and had good prices on everything. If you need to rent a bike or if you're in a pinch because your bike needs attention, Suttons bay bikes has ya covered!

Fantastic place to rent bikes in Sutton's bay! They delivered right to our rental in traverse city…read moreand had bikes for my whole family to enjoy. Keith was particularly helpful and even loaned me cash to get on the bus back to TC. Great spot and amazing people!

We purchased a Jamis bike from Grand Traverse Cycle and the owner Matt provided a great knowledge…read moreand service regarding which bike to purchase and adjustments needed for my wife. I would recommend this bike shop to everyone.

Bike shops all have lots of bike stuff. What makes a difference is the service. This place is owned…read moreby a very friendly, knowledgable, helpful guy. He set up my husband'a rental snowshoes and even showed me how to use the pair I recently bought. Will definitely come back in the summer for cycling stuff!

Stopped in on an August Monday morning and rented electric bikes for my wife and myself. The staff…read morewas helpful with recommendations and options. Fair price and flexible rental return. Rented the COMO model and rode the TART Trail up into Suttons Bay. Have rented with McLain before and would rent again.

We had our Specialized Roubaxs tuned up at McClains. Helpful and courteo staff. Great Serviceread more

Bought a mountain bike from here and was completely happy with the product, price, and service…read more At the same time I dropped off my vintage Specialized road bike for a heavy duty tune up. The guy that got brought in from a different shop for the job didn't do hardly anything, and marked the job as completed then split. And the work that was done was completely shoddy. However, the regular crew offered me a discount and free upgraded tune up to make up for it. The guys took turns really going above and beyond to make things right and are very trustworthy. The employees at the Garfield location have always done the best work and offered friendly service. Highly recommended!

Be careful what you buy from this place - they don't offer service on their treadmills. They…read moresuggested a former employee to service our machine and he totally messed it up.

This was SO fun! We rented 6 bikes and 2 child carriers that attached to the bikes. Our ages ranged…read morefrom 71 down to nine! We rode the bikes from Traverse City to Sutton's Bay for the day. We shopped and hung out at the beach all day then rode the bikes 15 miles back. We all loved it and we will definitely rent from Riding Electric again soon!

I had a really lovely and easy experience with Riding Electric. They were very responsive to my…read morecommunication and very friendly to deal with. The Leelanau Trail was inches away from the shop which was incredibly convenient. The trail is a delightful mix of shade and sun, and very well maintained. The bike was in good shape and pretty fun to ride. My only complaints are the weight of the bike and no easily accessible water bottle holder. The heft of the bike made taking off a little bit of a challenge. So when trying to cross one of the many roads that bisect the trail it was a little stressful trying to get myself moving quickly. The bike did have a large saddle bag that held my water bottle and could have held a book, bathing suit, lunch, etc if I had been riding to the Suttons Bay beach (which is what I'll do next time!).

We rented an e-bike from Ethan and partner (wife). Super cool people. He cut us a little slack on…read morereturning the bike after hours. They helped us load out and we biked an amazing trail between Empire and Glen Arbor that was dazzling. Highly recommend these peeps.

Coastline recently tuned up my bike. They did a fantastic job! It has never run so well!read more