Tadd has once again surpassed all expectations. I have had him doing both our vehicles for several…read moreyears. Just recently I was unfortunately behind a paint truck & a five gallon bucket of paint fell out & all over my truck. I pulled into his business & he looked at it & tested the dryness. Bottom line, my truck came out looking like new. Not only that, he ran me back to my house & again picked me up. How can you beat that. Greg Cram

Dynamic was the only detailer I contacted that would take on the cleaning of a headliner with water…read morestains (old van). They did an excellent job, beyond expectations. Well worth it. Not the cheapest and not the most expensive, right in the sweet spot. Good communication also.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

Great car wash, although a bit pricey it is worth it for the great service and care they provide…read more My only issue is turning left onto 31 to head back to town!

I wanted to like this place based on their claims of using less water and being better for the…read moreenvironment but that wasn't the case. I signed up for the best monthly package offered ($40 month) and I noticed no difference in quality or wash compared to their cheapest wash or even to the auto wash at Meijer for $7. The vacuums and air guns they have on site are great and work well, the wash just doesn't have a noticeable difference, so I'd suggest only getting the cheapest wash they offer. I tried to switch my subscription to the lowest amount (or cancel in general) because I like to wash my Trailhawk 2x a week, but clearly the agent I spoke to via email had a hard time grasping this and would rather take none of my money and cancelled my subscription. Now I come here only to use the vacuum and air.

My Jeeps battery wasn't holding a charge this week, even after several attempt. Our car dealership…read moresuggested Classy Clean Auto & Repair, on Barlow Street in Traverse City. The owner met us at his shop and installed a new battery within half an hour. This turned a difficult experience into a great one!

Left a business card under my wiper while it was raining. I had to peel it off my windshield in…read moredisintegrated pieces in order to use my wipers. Unprofessional and annoying. Plus they had typos on their business card.

Fast, friendly, honest, knowledgeable…read more No need to look anywhere else for a mechanic, above and beyond from Jacob.

Estimate was easy. Very helpful, repair was done perfectly, they were nice and insurance was no…read moreproblem. They had to repair rear hatch/damage to the hinges, also diagnosed why I was having such trouble putting the hatch up and down in addition to the hinges, fixed that, and had it done very quickly. They washed the car and cleaned it! The RAV4 definitely looks better than when I left it! So happy with them and would highly recommend. My sister also had work done after she hit a deer and she was so impressed that she referred me to Tate's. I would go there again if needed in a hot minute.

Had a vehicle that had some rodent droppings and a nest in it when we took it out of storage…read more Settled for the $169 detail and the $30 under hood cleaning . Thought the price was a little steep but was assured that the car would be washed "at least 4 times" and thoroughly cleaned. When we came to pick it up it was sitting outside. Checked it out and looked good but was still a bit stale inside. Talked to the gentleman at the desk and he said that's because we didn't pay for the additional interior shampoo - Wait, What? Not included in the $169?? Nope. When we got home and opened the car up and really looked at it there were some trouble spots. Dirt in the back hatch area and leaves under the hood. Not a bad job but nowhere near the care that was advertised. Average.

They saved us! We were passing through TC to pick up a VW bus. When we got to the Uhaul location…read moreour electrical for the lights for our towing connection was not working. We were pointed to Love Your Car & Truck just up the road. The owner greeted us and immediately brought a mechanic out to test our connection. Within five minutes they chased down the problem and gave us extra fuses. Super friendly and incredibly helpful, I can't say enough good things. What could have been a major set back was quickly resolved and we were back on the road. Highly recommend this business!

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Probably the best service station I've ever been to…read more Shop is super clean and they have a waiting area where you can sit and enjoy coffee while your car is serviced. Conventional oil changes start at $35.99 and include a bevy of more service than your standard oil change. They check and top off all the fluids, check lights, tires, and even vacuum your floors. When you're all said and done, there is a free car wash to boot. Staff is incredibly helpful and don't really try to sell you too many extras like other shops. Air filter was definitely bad but the attendant said it wasn't "pressing." I decided to change the filter anyways. Will definitely return.

This place always has a line: a bit tell on how well loved it is locally. My sister recommended it,…read moreas a local. I had a bunch of questions, as an out-of-towner who was having some car trouble; the Front Desk Guy was super helpful. Waited for s/thing like an hour at least - they were short staffed. Very happy with my oil change. ONLY prob: they seem to have disconnected my wiper fluid tube, and I had to pay another mechanic to reattach it. If I'd been A Local, I'd have just taken it back and requested replair, but it took me a few days to realize & by that time I was already getting other work done. In sum: I'd go back; my car did run more smoothly after; DON'T GO DURING LUNCH HOUR or other high-volume moment. Would also not go right before getting on the road, leaving town. 4/5 stars