I would never use this company again. They did a good job the first time when I used them through my home warranty. I requested my yearly maintenance and a guy came and was in and out within a few minutes. He also recommended a capacitor and coil cleaning. I'm not understanding why he didn't do the coil cleaning while at my house. I feel like I flushed 120.00 down the drain because I called for maintenance. That same night my AC stop working and I didn't understand because it was working just fine before that.
I requested that he come back to see if something was knocked out of place by mistake. He came back the next day and changed the capacitor, which I didn't agree to do. I told him to give a chance to get my warranty company on the phone. Their hold times were long because of the pandemic. I was at work, so it was hard for me to get someone on the line. I had spoke with the manager and let him know I would call the warranty company again once I got off work.
Once I got off work I found out that the technician had took the capacitor back off. My house was 86 degrees when I got home and my kids and elderly mom was there. I was so upset because if I paid the first day, why wouldn't I pay the next day. I just wanted the opportunity to use the warranrt that I pay for if the services qualified. It was night so we had to sleep in the heat and all the stores closed early, so I couldn't purchase a fan.
Needless to say the next day another AC company came and I had to pay for maintenance again and my warranty fee. This was the worst experience I have had with a service company. read more