The units are nice, as well as heated, and the gate hours of entry are generous. Try to get a unit…read moreon the outside of the building because the doors and hallways to the indoor units are pretty narrow. This location also rents U-Haul, so if you are in need of a truck, look no further!

You know, it's a U-Haul place so I don't want to get too excited, but I would say that that was the…read morefriendliest and most courteous U-Haul experience that I've ever had. Normally, they're all the same with the a similar level of apathy and borderline unhelpfulness, but this was actually a nice experience. The move we did was in Seattle, but my brother helping me was in Enumclaw so in retrospect, we added about 60-70 miles of charged miles that were really unnecessary, but you know....after not having to deal with the sour workers in Seattle, I think it might have been worth it.

Great friendly staff! Fantastic location and great value. And they offer a free use of their box…read moretruck with new rentals! Water refill station and bathrooms available during access hours!

Clean storage. Well maintained. We like that you can access your storage via an app! We had Our…read morestorage for over 4 years. It was also easy to add a storage and transfer to another storage unit.

Great experience all around with this company. I would hi recommend them to anyone looking for…read morestorage in the area.

From the owner: 24-hour Access Great Customer Service…read more Digital Video Surveillance Online Bill Pay Drive-up Access Gated & Fenced Covered Parking Conveniently Located Locally Owned and Operated

Ila and the other staff were awesome. I really appreciate their caring and professional attitudes…read more Hood pricing for todays storage. Other storage places charge an arm and a leg. Much appreciated

Great customer service. Roberta is amazing and always makes you feel taken care of. The storage…read moreunits are safe, clean, and fair priced. Its a great place!

Use this storage unit for business! Pay for them to accept my deliveries on my behalf and ehy I…read morechose this particular units. Was told they would no longer have anyone there to accept deliveries (not by them but by ups when I happened to run into them delivering my items). When I called to inquire about what was going on (x2) I got the run around and was told there was legal issues going on and they couldnt disclose! Asked for the regional manager to call me which I never heard from and yesterday I had to preschedule a freight delivery and when I showed up was unable to get in! Completely unacceptable! When I called they said theyd call me back in 30 minutes. 24 hours later I still havent heard from them! This storage facility seems to be going down hill! Do not recommend!

*2nd update - it's the next day, still no contact for management. I called customer service again…read moretoday. She said the gate is being held open for a little while today. When I asked when it would be fixed and we would have access during the access hours she rudely told me whenever it's fixed *Update - management NEVER showed up or contacted me. I called customer service THREE times & kept getting the same "well, we sent the issue to management" answer. I finally left after about an hr waiting. Still have ZERO access to my PAID FOR unit & no one else has access from what I've seen. Read reviews on other sites. I'm not the only one stating having NO access to our units! For days!!! I left after a TWO hour round trip drive with NEVER accessing my unit and NEVER having management show up OR call me as customer service said they should, on all 3 calls. Original post: Currently sitting outside the access gate, unable to access my items! NO ONE IS ABLE TO ENTER! Multiple cars have tried. Talked to another renter & he said he hasn't had access to the property for 2 or 3 days! I've called customer service twice already, they just keep saying they'll contact management but we're still here waiting. No management has come by or called me. My bill is paid & up to date, yet my access code is no longer valid & I'm locked out of the facility. Don't rent from here! This isn't the 1st issue I've had. The guy lied to me about rates over the phone when I first called about renting. Showed up to sign up for a unit & was told by the other employee he shouldn't have told me that price & no way they'd rent for that. Had no choice because of my moving timeframe but to rent anyway. A firetruck showed up & asked about the guy in the break room who called. The guy who gave me a price & caused me to falsely come all the way there to rent a unit based on a lied about price, ended up being carted off by an ambulance while I'm doing paperwork with the woman. I don't know what his issue was, but I do know the paramedics (firetruck) kept asking if he was taking drugs & they were so unconcerned about the severity of the situation that they were making jokes about his name & being goofy while they waited for the ambulance. I'm still waiting outside to access the unit I PAID FOR with my personal belongings!!! - after driving an hour each way to get here, with a 1 year old. As I write this another person isn't getting in! Don't trust your personal belongings here!!!

We are moving from Enumclaw to AZ. It's a stressful time planing on what you want to take and need…read moreto take. This isnt across town this, this is a big move! After 3 months of purging our stuff we thought we had it made. Ordered a pod to be delivered in Enumclaw and shipped to AZ. After we got the pod we realized we needed another. Jay handled everything for us! Delivery and pick up. Quote was spot on for the prices we were charges. We have a lot less stress not having to drive a huge truck. Cheaper then the truck rental and fuel. Jay was the best!

I am a small business owner and rented a U-Haul for business use from Uncle Johns RV & Storage in…read moreBuckley. I rented the Uhaul for a couple of hours and filled it back with fuel to what is was prior to driving it off the lot. I took photos of the gas gauge and mileage just in case. I get home and check my email for a receipt and now they are charging me for 2 gallons of fuel claiming I didn't put gas in it. I called and tried explain it to the guy at the counter where I rented it from that I took a picture of the gas gauge prior so I knew exactly what to put it back to. He didn't want hear any of it. I said so basically you're charging me for two extra gallons of fuel @$5.25 a gallon that we didn't use? He said, Yep but I can't do anything about it you'll have to dispute it with uhaul and he hung up the phone on me. I continued to call back and he would pick it up and hang up. As a small business owner in the area I find it completely out of line and unethical the way they are practicing business thinking someone is not going to notice when they scam you. I would highly suggest anyone wanting to rent a uhaul do it somewhere other than Uncle Johns.

Amazing customer service! Well kept storage facility with incredible security! Best pricing around!…read moreQuick and simple move-in process! Has all the moving supplies I needed!

From the owner: We are Bonney Lake's first premium heated storage facility. We are locally owned and operated. We…read moreoffer a wide variety of large drive-up units to small heated units out of the elements. Our team works hard to provide top-notch customer service, 24/7 security, mailboxes, package valet service, pest control, and more.

Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.