Reservations mean absolutely nothing here. If I could give zero stars, I would. After reading the reviews, I tried to avoid problems by making my reservation before I even left home. I also called to extend it by one day. The representative told me he would call the location directly to confirm they had a car available. He put me on hold, came back, and assured me a car would be waiting for me. When I arrived--no car. The person on the phone later claimed he had tried to call me to say they didn't have any vehicles, which simply wasn't true. At the office, another employee told me I should have called the location directly. However, when you dial the number listed for that address, it routes you to a central call center--not the actual office. I then called customer service again to try a different location. My reservation was changed, and I was told to call the same main number, press 4, then 2, to reach the actual branch. I did--still no cars available. Clearly, a reservation here doesn't guarantee anything. It feels like getting a vehicle is purely a matter of luck. read more

Enterprise Rent-A-Car - Car Rental Near Me - Winter Haven, Florida

We had the best rental experience. Jesus Not only It took amazing care of us, but he was also able to give us an upgrade to an awesome Pacifica. He was super friendly and very knowledgeable, and we felt very confident that we were going to have a great vacation because of this rental. Also, when we came back a week later to turn in the vehicle, it was such a smooth process! I did not even know this place existed in Winter Haven, but I will now only wrench from them! Thanks again Jesus and the Enterprise team! read more

When I have a choice, and I usually do, I've used these fine folks for decades. Literally decades! My car was in an accident and needed to be dropped off at the repair shop, so this location provided me with a rental. My insurance adjuster set everything up. Arriving- I dropped my damaged car at the collision shop and Enterprise picked me up exactly at the agreed time by a friendly driver. Off we went to the Cypress Garden Blvd. location to do the paperwork and pick up my rental. Easy peasy! Ambience- You've seen one, you've seen them all. Nothing special but nice & clean. A place to sit and wait your turn. Customer Service- It was very busy. It was Spring Break and apparently that's a big deal for car rentals. Go figure. Even with the Spring Break craziness I was in and out in about 30 minutes. My guy was excellent. I had rental reimbursement on my insurance, and he hooked me up with a 2025 vehicle with all the bells and whistles. It was spotless and the gas tank was full. For two weeks the car performed flawlessly. I returned to the collision shop to pick up my repaired car. I didn't need to return the rental. Enterprise took care of that. I just jumped into my repaired car and headed home. That was nice. The next day I received a follow-up phone call to make sure everything was satisfactory so once again customer service was spot on. Enterprise is the largest car rental operation in the USA! My experience exemplified why that is! read more

This location is notorious to not having inventory no matter how in advance you reserve. It's poor planning. Poor leadership. Whatever the excuse is- it's a rental location that doesn't provide what's needed. And this is a small city location. So it's just lame because you're screwed with limited competition. read more

My experience was horrible! I used a Lyft driver to bring me all the way to their location as they were the only place showing an AWD was available. I had booked in advance. I spoke with an individual at their location that confirmed it was available and answered all the necessary questions. Only to arrive for my pickup and be told it wasn't available and they didn't have any AWD available. They said the manager called me and left a voicemail and I have zero voicemails or contact attempts. Zero missed calls! Very unprofessional! Mind you, I am a Preferred Plus member! Even if I wasn't, that's not how you treat loyal customers! read more

We had an another rental car agency cancel on us last minute in Disney World. I called a few enterprises and other rental companies but unfortunately because of a traffic issue at the airport there were no local rentals available. I called this enterprise and they were so helpful. They were able to get me into a car right away so I just Ubered over there to pick it up. As I arrived, the gentleman met me at the Uber and took out our heavy suitcases and then after I rented the car, he put our suitcases into the rental. All of this without me having to ask for anything. The car was in great condition and was just what we needed for our 3 1/2 hour drive to Miami. read more

Reserved a car more than a month in advance and went to pick it up and was informed that they had no cars and not sure when they would have any. Plus they told us that just because you have a reserved a vehicle does not mean that there will be a vehicle. Seriously the most unprofessional place we have seen in awhile. Will never go back to that location. read more

I have rented over 30 times from this location. Whether you have a reservation or not you will ALWAYS be there at minimum an hour. Sometimes they are still waiting on your vehicle to be brought over from a different branch. Sometimes they put you in a vehicle in a completely different class than what you ordered because "that's all they have"... even if you scheduled your pickup a week+ in advance. This is an issue at the leadership level, as the staff has always been very kind and I've dealt with more than one branch manager, both were very kind and as accommodating as they could be. I feel awful for the staff there. Their volume is way higher than they receive support for from their local leadership, and they have to deal with angry customers on a very consistent basis. I can't praise the staff or branch leadership enough. They stay late no matter what day, to ensure all customers are taken care of. Unfortunately, if you're looking to rent a car in the Winter Haven/Lakeland/Haines City area, I'd recommend literally buying or leasing a car because even that would be a better use of your time. read more

Jose helped me when picking up my rental. He was very quick and efficient. The two gentlemen that helped me when i returned my car were very nice and even offered me a free ride to my next destination. Will definitely come back when in town. read more

Made a reservation a week in advance. I get a call 2 hours before reservation time stating they will not have the vehicle we reserved. In no way did they try to offer any assistance/solution. read more

Sury and Culer were amazing customer service reps getting me into my rental car while my car is in the repair shop. I cannot say enough good things about these two young women and their professionalism and leadership as a senior citizen. I was not aware of all the high-tech in a new car, and Kyla gladly showed me everything about the car I was rented. Sury spoke to me the day before and got everything set up and reserved for me and was very kind and helpful. When I showed up at the office the next day both of the girls walked me through the steps and helped me get on the road. Good customer service is hard to find these days in our society and I want their supervisor to know how blessed he or she is to have such awesome employees on their team! Keep up the good work ladies! Kudos to both of you and thank you so much!!!! Dr. Eve Woods read more

Book a premium SUV off their app on Friday afternoon. Went there to this morning to pick up the vehicle and was told by the manager oh you have to have a 48 hour notice to rent a vehicle this size because they have none on the lot. Then, if that is the case, they need to put that on their website or their app telling people that so with that and said, went across the street to budget and Avis, and they had a vehicle that we could get from them and it was cheaper than what we was getting from enterprise, so guess who will have my business from now on. Will also be calling the corporate office on Monday. What I gave them is there a negative rating if I could've. read more

So when I took the car back the same manager I had talked to wasnt there. There was one names David who just kwpt saying dirt happens, stains happen. I said you are supposed to clean them before renting them though correct. He said from bulk trash, I said well we had to tell them take the bulk trash out. I also called and made a complaint to cuatomer service who said it would be turned into district manager and thank you for posting pictures. Well nobody else has contacted us so we will be referring people and ourselves go to one of the other of many car rental places. One that cleans their cars before renting them out!! read more

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Poor customer service. Employee Drashey (spelling?) was rude and aggressive on the phone, when i tried to explain that I was waiting on a callback. He hung up the phone mid sentence. I have never had a poor experience with Enterprise before. read more

Still waiting to get picked up. Called office and waited on hold for 15 mins... Twice... then the guy tells me they should be on their way. They were already 20 minutes late. Well the place is about 5 mins away and I'm still waiting they are now 40 mins late. Also I booked 2 months in advance for a pick up truck and they told me I wouldn't get one cause they haven't seen any of those in a few days..?. ? read more

Wish I could make a negative 10!!! after renting from the enterprise clark rd sarasota location at least once a month for work for several years, I will never again - they are horrible to their customers- accusing them of damages on cars that are already defective i rented a car that had over 40,000 miles- filthy interior- dings and scratches all over the exterior- when I called to tell them the dash screen wasn't working properly and showed cracks (which got worse every time I touched it) they blamed me and are charging me to repair- horrible !! do yourself a favor and rent somewhere else- this place has horrible customer service, and is very unorganized- personally I think they try to pin damages on unsuspecting customers to make money. just disgusting read more

I picked up a rental at this location not even 24 hours ago and have already had to contact corporate. Yesterday, when I went to pick up my rental there was only one other person waiting 4 employees walked right past me and just went to go sit in a Nissan Armada. While I had to wait quite some time to be helped while those employees were just on their phones in the vehicle with no masks or gloves. I finally got my car and was in such a rush I didn't focus on to much. I did not even make it down the road without a "Engine Service needed now" message that keeps popping up. Then I noticed the leftover food on the dash, dead bugs on the dashboard and so much dust my finger was black. DISGUSTING I had not even had the loaner for 3 hours at this time and the women I spoke with told me that she was reaching out to the Regional Manager and they would contact me. NOTHING read more

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Adam, Shanelly and Jose have been super helpful since the beginning!! They answered any questions I had and were very understanding and patient. 10/10 service read more

The "entire crew" at this location came to the rescue. We had rented a "cheapy" Premium SUV on Expedia. Showed up at SIXT in Kissimmee, to be alerted that "Unlimited" mileage was only for regional rental. We were going for funeral in Ohio, and the region was SE US. Passing Georgia border would activate $0.50/mile retroactive to pickup of vehicle. Obviously cancelled that, called Jake at Enterprise, between he and the others they found a last minute solution. YES, it was a bit more expensive, but they did accommodate our needs at the last minute. Thus doing there best to help in our time of need. Thanks to Jake & Camille, and all the rest at Enterprise. ALWAYS read the fine print, and work with Companies/People you know and trust. read more

This place has the worst service that I have ever experienced in my entire life. I went there yesterday to rent a car. There were two line one with folks with for their car to be brought to them another for folks waiting to rent a car. I thought to myself why is there a line for people to wait for that car aren't the cars supposed to be here ready for customers specially after the book them? Anyways I got in line and I kid you not I after I paid and all I waited for my car for AN HOUR. As an entrepreneur I do not have that type of luxurious time. I was extremely mad and disappointed. Not only they didn't have the car that I rented they also made me wait an hour so they could wash the car. These folks are not professional, they are on their phone 24/7. I have watched the manager and the young lady who works there take breaks in between while people are waiting in line outside (to check their phones and text) just UNBELIEVABLE. Don't use enterprise on cypress gardens use elsewhere. They made me pay extra because the car I rented wasn't available meanwhile it was available on their website. I rented a car for a price that I locked in and ended up paying for something I didn't reserve. Just a bunch of unprofessionals. Just a bunch of unprofessional who needs serious training! The manager asked me to email them so they can look further into my case but they never reply to my email. read more

I enjoyed driving a rental car from Enterprise it was very clean very comfortable I didn't want to return it I actually want to trade my car for it but I really enjoyed driving it it was great very nice vehicle. If I ever had a chance to rent a vehicle again from Enterprise I definitely would thank you very much read more

The worst place to rent a Vehicle from. I reserved a SUV. I even went to the enterprise to check out how much space the suv I was renting was going to have. When the day finally came they had no cars at all. They didn't call to let me know. They made me drive 45 minutes to tell me they had no cars and theirs was absolutely nothing the lady manager could do she was rude not customer friendly at all. I told her I reserved weeks ago she said their was a lady that reserved 1 year ago and they couldn't find her a car. I was like are you kidding me. I left devastated. My whole vacation was ruin. The lady manager called me 4 hours later telling me they had a car I ask her an SUV she said no but if I wanted it to come because she had other customers wanting cars. I get their it's a small compact car and to make it worst the car was dirty like they just brought it back and gave it to me and I had no choice but to take it. The windshield was disgustingly dirty stains all over the seats. Woman's hair on the rug. I took it to the cleaners and spend $50 never ever ever going back. Especially because of the lady manager she was rude and treated me like a nobody. read more

Enterprise Rent-A-Car - Dirty seats and woman's hair - Car Rental Near Me - Winter Haven, Florida

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Horrible ... horrible ... horrible! Do not rent a car from this location or from any Enterprise locations! I don't believe that they even deserve 1 star based on the service that I received. I had to use Enterprise for a vehicle rental because this is the company that my insurance uses. I was put in a car that had such a heavy marijuana smell, that it never disappeared prior to me returning the car. I called to complain and the location manager was finally willing to call a closer location to put me in another vehicle. I never heard back from her! The windshield also had a small crack in it and I was told not to worry about it. Well, the crack obviously grew and by the time I returned the car the crack was halfway across the windshield. I tried calling Enterprise Customer Service several times to file a complaint, but nobody has ever returned the call! The location manager was rude and she did not fulfill her promises. I was suppose to receive some of my charges back, but as of today, that money still has not been returned. Absolutely, hands down, some of the worst customer service that I have ever received! read more

Had an excellent experience renting from them! The staff is courteous and so amazing! Darrin and Nicklaus were so helpful. The truck I rented was so clean and smelled wonderful. (New car smell) I will definitely be back to rent again and I highly recommend them for your rental needs. read more

4$4Great experience today. This was the friendliest , and quickest most efficient experience as of yet. I have rented 3 times prior this year and have another reservation on April and I honestly feel extremely confident and happy in my decision to go with Enterprise Rent a Car, if you are ever in my neck of the woods and unsure of which rental company to go with this is the spot to choose, worth the price and this is all thanks to the world class service provided by , Travis. read more

Our regular rental agency. pleasant, courteous staff. Other companies we have used in the area were FAR below in customer service. We always return rental cars already vacuumed out, and have had other companies nit-pick for excuses to charge extra fees when you return the car. read more

The car rates were great; however the upsell insurance information that was given was horrible! The employees were not very informed as to what was available from other companies as I bought my insurance from an outside provider (Orbitz). The desk workers initially said they had not heard of that option, then later went on to tell me how they think the services provided were not as good as the ones available at Enterprise. All that told me was that they were fishing for ways to get more money out of me. That did not make me want to return to Enterprise to rent cars again. Either the employees should be more informed or they should reserve judgment on other options the customers may have as the insurance I was provided by Orbitz was in fact more cost-effective for my situation. read more

Customer service was friendly and fast. Car was clean and ready. I was early and didn't have to wait. I paid with my debit card and my $200 hold was actually released 24 hours after I turned in my rental I was amazed! Would definitely recommend this location. read more

My company rents vehicles for me on a regular basis. So, I'm a frequent renter at Enterprise Winter Haven. Agents are always friendly and helpful. Service is prompt and efficient. I will continue to rent from this location. read more

Another awesome experience. The team is amazing. Wayne is friendly. Great service!

Holy cow! I don't even know where to start! This place is second to none. Absolutely amazing customer service. Always there with a smile. I've rented from them so much they address me by name. If you are in this area, please use them!! read more

Very professional with great employees will come here when need their service again, tried completion nowhere close

This Enterprise location is AWESOME. The manager Travis, goes above and beyond in delivering quality customer care and service which is also displayed by his team. read more

Great fast service and excellent friendly staff that caters to your rental needs. I wouldnt use any other rental company again outside of enterprise and mainly never outside the winter haven fla cypress garden location. Always been a very satisfied customers. read more