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3.0 (4 reviews)

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11 years ago

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13 years ago

Bob is a GREAT guy to work with in the travel department. Ask for him by name.

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14 years ago

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10 years ago

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Prestige Vacations - the restroom

Prestige Vacations

1.3(11 reviews)
0.4 mi

Never delivered the service. Here is my experience:…read more I called in March and made a hotel reservation request to Rome and Venice 9/1 - 9/6. After 5 phone calls to book my hotel reservations to Rome and Venice 9/1 - 9/6, I still don't have a confirmation. I initiated all 5 phone calls. Prestige has done nothing to book my reservation but talk. Please cancel my reservation request and refund my money. I have also filed a claim with my credit card company. On May 21, Maurice Timothy Ramierz got on the phone after the agent asked Maurice, "What should I tell her?" Maurice told me that he and the agent in Europe were taking this as their personal case and that I would have a reservation and a confirmation would be sent. He said Friday or Monday at the latest. I requested that he send the information on Thursday, May 22nd since Prestige hasn't honored any of its claims. It is Tuesday and I don't have a reservation. As a matter of fact, Kristina put me on hold for over 13 minutes with no help or resolution.

I bought a Park City, UT package for $400. When I tried to reserve here (off season even) I was…read moretold this was no longer available. I then was told to pick a spot from prestigevacationus.com and for my inconvenience and I would be awarded two trips. Well, I picked Azul Fives in Mexico. I tried to book an appointement around late November for March 21st. I was told to call back in December as Azul was not filling reqeusts yet. You can probably guess what happened next. I was put off several times in mid December and eventually was told they and Azuls no longer had a contract. I decided to settle for the Grand Pelican in Fort Lauderdale. Another property listed on the PDF Hot Spots that I was directed to by their inadequate staff . This time I was told my order was filled and I would be getting confirmation by end of day. Confirmation never came. When it finally did, it was for an entirely different property than I had requested. Would love my money back and to see these guys behind bars for ripping people off. I'm not giving up on refund and/or litigation.

Photos
Prestige Vacations - Our pull out couch and tv station

Our pull out couch and tv station

Prestige Vacations - The view of the open bar pool at cancun mexicoo

The view of the open bar pool at cancun mexicoo

Prestige Vacations - The lobby was nice

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The lobby was nice

AAA Travel - travelservices - Updated May 2026

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