Reservations mean absolutely nothing here. If I could give zero stars, I would…read more After reading the reviews, I tried to avoid problems by making my reservation before I even left home. I also called to extend it by one day. The representative told me he would call the location directly to confirm they had a car available. He put me on hold, came back, and assured me a car would be waiting for me. When I arrived--no car. The person on the phone later claimed he had tried to call me to say they didn't have any vehicles, which simply wasn't true. At the office, another employee told me I should have called the location directly. However, when you dial the number listed for that address, it routes you to a central call center--not the actual office. I then called customer service again to try a different location. My reservation was changed, and I was told to call the same main number, press 4, then 2, to reach the actual branch. I did--still no cars available. Clearly, a reservation here doesn't guarantee anything. It feels like getting a vehicle is purely a matter of luck.

We had the best rental experience. Jesus Not only It took amazing care of us, but he was also able…read moreto give us an upgrade to an awesome Pacifica. He was super friendly and very knowledgeable, and we felt very confident that we were going to have a great vacation because of this rental. Also, when we came back a week later to turn in the vehicle, it was such a smooth process! I did not even know this place existed in Winter Haven, but I will now only wrench from them! Thanks again Jesus and the Enterprise team!

Several times yearly we rent a car. The best experience we've ever had is at Cypress Gardens Blvd…read more in Winter Haven, Florida. I breathe a sigh of relief when I see Isis behind the counter. She knows her job so well. She is efficient, friendly, and perfect for her job. You are so lucky to have her as an employee.

I have legit never written a review for any restaurant or establishment before! But these people…read morewere absolute jerks I had to leave a review. DO NOT GO HERE**** Horrible service!! Told us to pick up vehicle at 11 in morning and when we arrived that said it won't be ready until 12 o'clock! Sat there for over an hour waiting for the car to be ready and when we went to check out and purchase the rental they said we needed a credit card! We didn't have one on us at the time only debit!!! Would not work with us and were extremely rude. They sent us away without a car after waiting as long as we did

The service I received was great. The way I was treated by Franky as a new customer was superb. The…read morewaiting area is also very welcoming. Probably will be doing more business with them In a future.

EXPERIENCE. This is…read morewhat this auto mechanic place is truly about. Dealerships , Car Mechanics are known to be scammers especially when you are a woman having your car checked out. I read reviews re: this place and based on the reviews locals referred people here for auto work . They mentioned alot on the customer service and that their pricing is similar to dealerships. I was on my way to the car share meet up spot this particular morning and my car started to give up - I had this check engine light icon on for a while but the honda dealership (WINTER HAVEN) checked it out sometime last year and it was temporarily off from the dash board but after paying $1k for them to "diagnose" the issue - the light went back on and I gave up. A few months ago my car started jerking at times when I accelerated. But this time the morning of when I was heading out - the car just gave up accelerating. Thank god I was still able to bring my car back to my driveway at 5 MPH. Called AAA and towed my car to Johnnys which they open at 730am. Upon arrival - I seen this location before passing through haines city - But never thought my experience here was 5 stars. When the tow driver was releasing my car - One of the staff asked me - We can give you an UBER to drop you home and pick you up when the car is ready. DEALERSHIPS NEVER OFFER FREE UBER TO THEIR CUSTOMERS not from my dealership! This UBER was out of JOHNNYS automotive EXPENSE! The place looks like a half barber shop and Fords Garage and Cracker Barrel feel. They had rocking chairs seating in the front along with tables, mini golf to play with for downtime while waiting for you car to be fixed etc. They were open slightly before 730 and was welcomed by 2 employees - The inside of this place was clean - smelled good - Very americana - they seem to be a big fan of the sheriff of polk county since you see a poster of him on the door in front of the massage chair area LOL - So u can tell they support locals from businesses/organizations and of course customers. They offer a massage chair which I used and abused LOL There times I caught myself snoring. They offer a section where you can charge your phone, Also a section where they offer array of drinks in a chiller (water and soda cans) - Fresh coffee (NON KEURIG) - Cookies, Pastries, Chips, Beef jerky amongst the snack options that were displayed. A roll of paper towel stand for any messes while snacking. The small details of this place was pretty awesome from the entrance door handle to the decor inside. So while they took in my car to see the issues - I sat in one of the cushioned chairs by the entrance windows - And I was falling asleep. One of the staff said to me - there is a massage chair in the back you can lay there and sleep if you want. At first I did not know how to take that - I thought he just did not want me sleeping in front of customers coming in etc - But I took his advice and the massage chair is located by the other exit door in the back. That area is close to the restroom as well. Be mindful you are facing Sheriff Grady Judd LOL The restroom is clean - And offered air spray / 2 types of soap for use. After waiting for diagnosis - One of the staff came to me and stated the concern. I agreed with the issue and was there from 730 and almost 12pm. I did not feel pressured with any additional sales etc and I felt that they were genuine about the issue which was weird. As I approached my car and sat in it - There was a lilac rose on my dashboard. - and the car had NO dashboard icon lights at all. God willing - its running like its a brand new car again. My car appreciated Johnnys automotive and the EXPERIENCE here is top notch,. Who gives women a rose after doing car business with them? Johnny automotive does. This is not about the rose LOL its about the EXPERIENCE dealing with JOHNNYS AUTOMOTIVE.

Amazing service, always on time and reliable, flexible and professional. I use them for personal…read moreand professional business trips, airport transfers and long distance trips never even minute late - god bless! Reliability and professionalism what makes a long term customer - thank you! And almost missed to note vehicles always sparkling clean and proper for our needs as well as charges reasonable. Highly recommend!

Called them and gave them 2 day notice to pick up my elderly father at the auto mechanic's shop, as…read moreI am out of the country. Previously tried D&D and they failed at every///single///level///....D&D accepted the job, then the next day they confirmed, and then I called the next day and they advised they could not do it.....Imperial was on time, great comms, fair price, and driver was courteous and professional to my father. EXCELLENT Service. Reliable, Timely, Professional, and they answer the phone 24-7, not that you need to call them as they show up when they say they will. EXCELLENT. JM

This was our first time renting from this location. Joc took care of us and ensured that our…read morefamily's road trip was a success by having our vehicle ready when we arrived. We will rent from this location again.

I called their local number to gather information on how to drop off a one way rental. The customer…read moreservice rep said he would need to transfer me to reservations. I got a recorded message telling me about a free offer for a medical alert device. I indicated not interested via prompts. When a live person got on the phone it was someone pitching the medical alert. I told her to stop to no avail. I even told her to shut the hell up but she just kept on with her pitch. We will not be using Enterprise.

Very pleased. Car is cool again. Quick, friendly, relatively inexpensive. I am visiting from out of…read moretown and they saw me immediately.

My air went out in this blazing Florida heat, these people took care of me within a matter of…read morehours. The bill was extremely afforable and I couldn't of asked for a better experience. Ryan and Roger went above and beyond for me. I would recommend these guys to anyone who is in need of an a.c. fix. Thanks guys!

I turned in a rental car in the MCO airport in Orlando Florida and then flew back to Texas. Once…read morehome I found that I had forgotten to pick up my wallet out of the trunk of the rental car. I was frantic! I had $132.00 in cash, several credit cards with huge limits available, my social security card etc...they found the wallet and said it was on the way back to me but they could not give the details of what was in it. I fully expected to find at least that the cash was gone, but much to my excitement EVERYTHING that I left in it was still there!!! I called back to try and get the name of the man that took the car from me to check it in so that I could send a monitory reward for such honesty because there just are NOT many people left in the world these days that would turn it back in without 'helping themselves'...but the company says they don't allow those kind of gifts as a thank you. I sure wish I knew the man's name to somehow let him know my gratitude, I am so very relieved....just in case anyone can tell me more information here is the item number of my wallet that was returned, #9699731.... My God bless you sir!!! Oh and P.S. - The car I rented was great, no trouble and quick easy service! Christine M.

We got a car ''Full-Size Car'' at Tampa Airport. We were on the way to Miami Intl airport but…read moresuddenly in the middle of the road the engine shut down and we almost got hit and crashed by other cars. I had to pull over the car off of the highway. We were trying to contact Dollar but the line was busy. I had to call an Uber and sent my friend from Ft Myers to Miami Intl with a cost of 200 USD. Once we finally spoked to a Dollar representative, he told us the assistance would be there the next 4 hours therefore he suggested to move the car to a nearest Dollar office. I drove the car at 10mph for 45 minutes to Dollar office at Punta Gorda airport, I told them what was happening and they gave me a different car..however when I arrived to Miami Airport next day because I lost my flight the previous day, they added more than 200 USD to my invoice because I have requested a ''Car Exchange'' and more bucks more because I ''return'' the car in different location twice. Basiclly, they are telling me I return the car because I wanted not because their car was damaged. I'm doing a claim, with all the evidence. But until now I can't believe how a company can act like that with a customer. The manager in Miami had the worst attitude I've never seen. In resume they took the money ''More than Double as the initial estimate because car exchange''

I was given the option of using Hertz by the insurance company of the person that hit my car…read more Everyone that I talked to on the phone were extremely helpful. The gentlemen that I dealt with at the Winter Haven office were friendly, efficient, and helpful. They had a large supply of cars/trucks to pick from. When I thought I had a problem with the rental car, everyone was extremely helpful, it turned out to be a user (me) problem, not a car problem. I highly recommend them!

Reserved a small sedan 1 month in advance. Got to the rental center...all we have is a mid sized…read moreSUV. Upon returning the vehicle EARLY, the bill was NOT ADJUSTED to reflect the early return. Do yourself a favor and go elsewhere.