Several times yearly we rent a car. The best experience we've ever had is at Cypress Gardens Blvd…read more in Winter Haven, Florida. I breathe a sigh of relief when I see Isis behind the counter. She knows her job so well. She is efficient, friendly, and perfect for her job. You are so lucky to have her as an employee.

I have legit never written a review for any restaurant or establishment before! But these people…read morewere absolute jerks I had to leave a review. DO NOT GO HERE**** Horrible service!! Told us to pick up vehicle at 11 in morning and when we arrived that said it won't be ready until 12 o'clock! Sat there for over an hour waiting for the car to be ready and when we went to check out and purchase the rental they said we needed a credit card! We didn't have one on us at the time only debit!!! Would not work with us and were extremely rude. They sent us away without a car after waiting as long as we did

We had an another rental car agency cancel on us last minute in Disney World. I called a few…read moreenterprises and other rental companies but unfortunately because of a traffic issue at the airport there were no local rentals available. I called this enterprise and they were so helpful. They were able to get me into a car right away so I just Ubered over there to pick it up. As I arrived, the gentleman met me at the Uber and took out our heavy suitcases and then after I rented the car, he put our suitcases into the rental. All of this without me having to ask for anything. The car was in great condition and was just what we needed for our 3 1/2 hour drive to Miami.

Reservations mean absolutely nothing here. If I could give zero stars, I would…read more After reading the reviews, I tried to avoid problems by making my reservation before I even left home. I also called to extend it by one day. The representative told me he would call the location directly to confirm they had a car available. He put me on hold, came back, and assured me a car would be waiting for me. When I arrived--no car. The person on the phone later claimed he had tried to call me to say they didn't have any vehicles, which simply wasn't true. At the office, another employee told me I should have called the location directly. However, when you dial the number listed for that address, it routes you to a central call center--not the actual office. I then called customer service again to try a different location. My reservation was changed, and I was told to call the same main number, press 4, then 2, to reach the actual branch. I did--still no cars available. Clearly, a reservation here doesn't guarantee anything. It feels like getting a vehicle is purely a matter of luck.

Iv rented from here on multiple occasion. There is a 60% chance they won't have a single car on…read moresite and 100% chance that it won't be the vehicle type you reserved despite booking 3 days in advance. Everyone is lazy and has poor customer service besides the younger gentleman who only normally handles the check-ins.

I called their local number to gather information on how to drop off a one way rental. The customer…read moreservice rep said he would need to transfer me to reservations. I got a recorded message telling me about a free offer for a medical alert device. I indicated not interested via prompts. When a live person got on the phone it was someone pitching the medical alert. I told her to stop to no avail. I even told her to shut the hell up but she just kept on with her pitch. We will not be using Enterprise.

Rented a car and within 23 hours tried to cancel it and they told me that I can't because it was…read morepast the 24 hour mark. They refused to refund me. I said fine I'll keep it. Fast forward to today I went to pick up the car and they had the audacity to tell me that they don't even have a car for me?!?!! I prepaid for a car that they didn't even have??? Then told me I can't upgrade because I used a debit and not a credit. Which only means they were gonna charge me more for an upgraded car when they should have had the car that I prepaid for! Terrible company and awful service. DO NOT RECOMMEND!!

Don't rent here! They double charge and refuse to answer your call to refund your money. They don't…read moresend an email with the confirmation that you returned your moving truck! I'm so pissed at these people, it's going to be very ugly when I go down there!

I like that you can speak with a customer care agent rather than going through several voice…read moreactivated prompts. The prices are fair and the staff is wonderful to work with. Would definitely recommend this business.

This location made it fast and easy to turn in a rental. I liked that the general manager was…read morepresent also and attending to customers. Nice staff, but the parking isn't the greatest.

Best rental experience ever!!!!! My guy was Wayne Farish. He was very professional, prompt, and…read moreeager to make my car rental experience was awesome. I rented a car for two weeks, as my car was totaled. Wayne was more than happy to help me. If you want honest, professional service this is the place to go!!!!! Thanks, guys. Sincerely, Catherine Moore-Deans

I requested a rental car that my insurance would cover while my car was being repaired. I was given…read morea Ford and was called a week later and asked to return it for a Chevrolet. At no time was I ever informed that I would have to pay extra for the first car but was billed $77.88 extra for the Ford. The manager insists I was informed of the extra cost but no such conversation ever took place. I believe that the truth is that they did not have the cheaper car available until they called me eight days later for the vehicle exchange. For what other reason would they have made such a request?

Want to give a shoutout to Hertz Car Rental - Sebring - Us 27 HLE; who went above and beyond to…read morehelp me during my bad tire issue leaving Tampa International Airport Hertz. I was losing 7 pounds of air per hour. When multiple stores wouldn't help. I needed to find a hertz before 5pm they saved a vehicle for me. They stayed after closing just to assist me (got there 4:59!) kudos for the help. Thank you. This is a great store that went above and beyond to help me.

I had an excellent experience. The staff (Rachel) was knowledgeable and friendly. The car was…read moregreat and practically new. It is a small local office, with a hometown feel. I highly recommend this location. Oh..and UNBEATABLE rates (I used Hotwire).

Very bad service. They do not want to be forthright and let you know what cars they are expecting…read morein. I need a car for work. They have limited returns and availability

Rented a vahicle from the Winter Haven location. I was supposed to get my contract thru email and…read moredidn't get it. I call around 4:00 pm and was told he was going to email it to me. It's is almost 5:30 pm, and I checked the inbox and the spam folder and nothing yet.