Iv rented from here on multiple occasion. There is a 60% chance they won't have a single car on…read moresite and 100% chance that it won't be the vehicle type you reserved despite booking 3 days in advance. Everyone is lazy and has poor customer service besides the younger gentleman who only normally handles the check-ins.

I called their local number to gather information on how to drop off a one way rental. The customer…read moreservice rep said he would need to transfer me to reservations. I got a recorded message telling me about a free offer for a medical alert device. I indicated not interested via prompts. When a live person got on the phone it was someone pitching the medical alert. I told her to stop to no avail. I even told her to shut the hell up but she just kept on with her pitch. We will not be using Enterprise.

Terrible Experience with the Manager, but One Bright Spot…read more Rented a car from this Hertz location on 7/11 and returned it today, 7/21. At no point were we told the car needed to be brought back with a full tank. We don't rent cars often--we usually Uber--but when we do, we've used Enterprise, where everything is explained clearly. When we brought the car back, the tank was at half. The manager, Mike, asked if it was full. We told him no, and explained that we were never told it needed to be. His response? "Have you ever rented a car before?" Completely rude and unprofessional. It was honestly shocking, unnecessary, and hostile. I don't know how someone like that ends up in a customer-facing role. I'll be telling this story every chance I get because people deserve to know what kind of service they might get here. No one should be spoken to like that. That said, John, the other rep who helped was absolutely great--polite, helpful, He was the only bright spot in an otherwise frustrating experience. Once I returned from fueling the car, Mike was no where to be found hmm.

I was given the option of using Hertz by the insurance company of the person that hit my car…read more Everyone that I talked to on the phone were extremely helpful. The gentlemen that I dealt with at the Winter Haven office were friendly, efficient, and helpful. They had a large supply of cars/trucks to pick from. When I thought I had a problem with the rental car, everyone was extremely helpful, it turned out to be a user (me) problem, not a car problem. I highly recommend them!

We had an another rental car agency cancel on us last minute in Disney World. I called a few…read moreenterprises and other rental companies but unfortunately because of a traffic issue at the airport there were no local rentals available. I called this enterprise and they were so helpful. They were able to get me into a car right away so I just Ubered over there to pick it up. As I arrived, the gentleman met me at the Uber and took out our heavy suitcases and then after I rented the car, he put our suitcases into the rental. All of this without me having to ask for anything. The car was in great condition and was just what we needed for our 3 1/2 hour drive to Miami.

Reservations mean absolutely nothing here. If I could give zero stars, I would…read more After reading the reviews, I tried to avoid problems by making my reservation before I even left home. I also called to extend it by one day. The representative told me he would call the location directly to confirm they had a car available. He put me on hold, came back, and assured me a car would be waiting for me. When I arrived--no car. The person on the phone later claimed he had tried to call me to say they didn't have any vehicles, which simply wasn't true. At the office, another employee told me I should have called the location directly. However, when you dial the number listed for that address, it routes you to a central call center--not the actual office. I then called customer service again to try a different location. My reservation was changed, and I was told to call the same main number, press 4, then 2, to reach the actual branch. I did--still no cars available. Clearly, a reservation here doesn't guarantee anything. It feels like getting a vehicle is purely a matter of luck.

Several times yearly we rent a car. The best experience we've ever had is at Cypress Gardens Blvd…read more in Winter Haven, Florida. I breathe a sigh of relief when I see Isis behind the counter. She knows her job so well. She is efficient, friendly, and perfect for her job. You are so lucky to have her as an employee.

I have legit never written a review for any restaurant or establishment before! But these people…read morewere absolute jerks I had to leave a review. DO NOT GO HERE**** Horrible service!! Told us to pick up vehicle at 11 in morning and when we arrived that said it won't be ready until 12 o'clock! Sat there for over an hour waiting for the car to be ready and when we went to check out and purchase the rental they said we needed a credit card! We didn't have one on us at the time only debit!!! Would not work with us and were extremely rude. They sent us away without a car after waiting as long as we did

Rented a car and within 23 hours tried to cancel it and they told me that I can't because it was…read morepast the 24 hour mark. They refused to refund me. I said fine I'll keep it. Fast forward to today I went to pick up the car and they had the audacity to tell me that they don't even have a car for me?!?!! I prepaid for a car that they didn't even have??? Then told me I can't upgrade because I used a debit and not a credit. Which only means they were gonna charge me more for an upgraded car when they should have had the car that I prepaid for! Terrible company and awful service. DO NOT RECOMMEND!!

Don't rent here! They double charge and refuse to answer your call to refund your money. They don't…read moresend an email with the confirmation that you returned your moving truck! I'm so pissed at these people, it's going to be very ugly when I go down there!

EXPERIENCE. This is…read morewhat this auto mechanic place is truly about. Dealerships , Car Mechanics are known to be scammers especially when you are a woman having your car checked out. I read reviews re: this place and based on the reviews locals referred people here for auto work . They mentioned alot on the customer service and that their pricing is similar to dealerships. I was on my way to the car share meet up spot this particular morning and my car started to give up - I had this check engine light icon on for a while but the honda dealership (WINTER HAVEN) checked it out sometime last year and it was temporarily off from the dash board but after paying $1k for them to "diagnose" the issue - the light went back on and I gave up. A few months ago my car started jerking at times when I accelerated. But this time the morning of when I was heading out - the car just gave up accelerating. Thank god I was still able to bring my car back to my driveway at 5 MPH. Called AAA and towed my car to Johnnys which they open at 730am. Upon arrival - I seen this location before passing through haines city - But never thought my experience here was 5 stars. When the tow driver was releasing my car - One of the staff asked me - We can give you an UBER to drop you home and pick you up when the car is ready. DEALERSHIPS NEVER OFFER FREE UBER TO THEIR CUSTOMERS not from my dealership! This UBER was out of JOHNNYS automotive EXPENSE! The place looks like a half barber shop and Fords Garage and Cracker Barrel feel. They had rocking chairs seating in the front along with tables, mini golf to play with for downtime while waiting for you car to be fixed etc. They were open slightly before 730 and was welcomed by 2 employees - The inside of this place was clean - smelled good - Very americana - they seem to be a big fan of the sheriff of polk county since you see a poster of him on the door in front of the massage chair area LOL - So u can tell they support locals from businesses/organizations and of course customers. They offer a massage chair which I used and abused LOL There times I caught myself snoring. They offer a section where you can charge your phone, Also a section where they offer array of drinks in a chiller (water and soda cans) - Fresh coffee (NON KEURIG) - Cookies, Pastries, Chips, Beef jerky amongst the snack options that were displayed. A roll of paper towel stand for any messes while snacking. The small details of this place was pretty awesome from the entrance door handle to the decor inside. So while they took in my car to see the issues - I sat in one of the cushioned chairs by the entrance windows - And I was falling asleep. One of the staff said to me - there is a massage chair in the back you can lay there and sleep if you want. At first I did not know how to take that - I thought he just did not want me sleeping in front of customers coming in etc - But I took his advice and the massage chair is located by the other exit door in the back. That area is close to the restroom as well. Be mindful you are facing Sheriff Grady Judd LOL The restroom is clean - And offered air spray / 2 types of soap for use. After waiting for diagnosis - One of the staff came to me and stated the concern. I agreed with the issue and was there from 730 and almost 12pm. I did not feel pressured with any additional sales etc and I felt that they were genuine about the issue which was weird. As I approached my car and sat in it - There was a lilac rose on my dashboard. - and the car had NO dashboard icon lights at all. God willing - its running like its a brand new car again. My car appreciated Johnnys automotive and the EXPERIENCE here is top notch,. Who gives women a rose after doing car business with them? Johnny automotive does. This is not about the rose LOL its about the EXPERIENCE dealing with JOHNNYS AUTOMOTIVE.

Very professional, very knowledgeable and great customer service…read more They kept me up to date with what was going on. They have a VERY nice waiting area with rocking chairs outside under shade, or seating inside with a huge tv and drinks.

They're awesome very responsable, quick response and good prices…read more Pretty organized and polite.

From the owner: 5 Brothers Rentals is family owned and operated, we have been in business since 2023. Here at 5…read moreBrothers Rentals we provide the Polk County area with inflatable bounce houses, bouncers, slides, concessions ( Cotton Candy, and Popcorn), chairs and tables and more for parties and events of all types. Bounce Houses can provide fun at company parties, church events are always a hit when you add a bouncing house to the fun, and can make kids birthday parties an unforgettable event. We provide on time Bounce House rental service with clean water slides and party bouncers and jumpers in good repair to insure that your event will be a success! waterslides. We are committed to providing you great service and an even better time! Call us today or email us to make reservations for your Bounce House Rental!

JR is a very knowlegable certified Benz miester. Very good prices versus t only the dealership. EOM…read moreparts used. Done services for my cars since 2006. BMW's , Benz, and others. Julio M

From the owner: BMW and Mercedes Benz Specialistread more