We have rented cars in the past but this experience really made a wonderful experience especially during the holidays. We ran into some issues with the cars initially, but Mary at Enterprise at the Carmenita location was AMAZING. She jumped in immediately, handled everything quickly and professionally, and completely turned the experience around for us. Her customer service was outstanding--friendly, patient, and truly helpful. Mary made all the difference, and because of her we would definitely rent from Enterprise again! read more

Please be warned. They do not deserve our service. I made a reservation with Enterprise three weeks in advance, only to arrive at pickup and be told there were no cars available. This completely defeats the purpose of reserving ahead of time. To make matters worse, there was only one employee managing everything, including driving duties, and there seemed to be no organization or clear scheduling. Then there was a driver just standing around asking when he was supposed to take his lunch? The lack of staffing and coordination created unnecessary delays and frustration. Overall, the customer service was very disappointing. I expected a much more reliable and professional experience, especially with a confirmed reservation. I call the 800 # They took all my information and was supposed to book me a car. They never called back. Thank goodness we didn't wait. I also called the Whittier location and wow the service over phone was worse and it was a manager. I have now booked out of my city!! What I shouldn't have to do. read more

Customer service is HORRIBLE. I called three times for a reservation that was already made... I was put on hold for 20 minutes each time and then after waiting, they hang up. When you call again, they pick up, say can you hold and then put you on hold before you have a chance to answer. I've been trying to confirm that my vehicle is ready for an hour. This place is so terribly mismanaged. read more

Such a good experience Alex was great and patient with starting up my rental process and the day of picking up my rental When I dropped of the rental Erick was the person who helped me and he was also great Thank you guys for excellent customer service and for taking care of my car needs while my car was at the shop read more

Great service, we easily were able to return an economic vehicle for a midsize with no issues. The check in and out process was very efficient and I was driven home. read more

Everything from when I got there to when I left the car back was amazing with the highest respect good low fees wonderful to work with

Recently, i rented a car from this location. The staff are professional and welcoming. The place itself is very clean. I had an exceptional experience. The process of renting a car was quick, efficient and very professional. I had the pleasure of being assisted by Jorge (or George) who was just delightful and very helpful. Overall, I am completely satisfied and I look forward to using Enterprise again. read more

Enterprise Rent-A-Car - Bathroom - Car Rental Near Me - Whittier, California

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Worst customer service. Would not recommend this location. Could not find my reservation. Even when provided the reservation number.

Honor your reservations!!! I had placed a reservation six weeks in advance of a vacation. I had reserved a luxury SUV. When I arrived to pick up my rental there were none on the lot nor were they able to locate a vehicle within 5 other rental locations. I am very disappointed with the ease in which Enterprise breaks their reservation (promise by definition) with their customers. read more

They put me in a car that smelled like cigarettes. A few days later, the push start was hesitating until on day 6 it just decided to not start at all. The battery is extremely corroded and there was no coolant. I'm disappointed that I was given a faulty car that was obviously not checked thoroughly beforehand. read more

Karina/Corina? who helped us was awesome. She was friendly, cordial, and very hard working. She was answering phones, helping customers inside, and constantly keeping us updated on our rental. Even though she was swamped (she was by herself), she still maintained great customer service and was always smiling with a positive attitude. Hope the management team pays attention to her hard work and gives her a raise. read more

I was in a car accident recently and needed a rental. I was able to get one through insurance, it was quick and easy. Took about 10-15 mins. When taking the rental back Clement was very nice and helpful making the return process easy. Approx 10 mins. Great experience all in all read more

Very disrespectful being the manager like she said lie about calling me a day before a leaving a voice message an I had by 4 year old son with me. She said am the manager if I don't want to rent you I car I won't and I said ok then. So sad some people think being a manager makes u better than others. read more

I recently had to rent out a vehicle & I was referred to go here. I decided to walk in without calling, & as soon as I got in I was immediately greeted by Dustin. I went in for a same day rental, & both Dustin & Jamir did a superb job in making my rental experience a pleasant one! read more

Great Customer Service and very polite as well! I needed a car rental due to an auto accident and they were fast to pick me up from the body shop. Very respectful and communicative as to what the fees were going to be. read more

Very dissatisfied with the customer service experience With the Whittier location. I booked a MID size car a few days in advance before my trip. I called a day before to confirm details of my reservation ensuring that the car will be a good fit for 5 people. On the pickup day, I went to the location to get the car and even though they have several mid size and SUVs available, the representative offered me a Golf hatchback car which fits hardly 3 people. Alternatively, she said I could get a BMV SUVs for an extra 50 USD a day. I rent cars extensively and this has been the worst experience ever. Do yourself a favor and book somewhere else, this is a waste of time and money. I walked out of the place without a car. Gladly I found a last minute and way better place in Costa Mesa Where they made sure I was happy with the car and customer service experience read more

I just left and I had a not so pleasant experience with the representative by the name of Christian. I just reserved a car yesterday from the DTLA location and decided not to get insurance because initially I reserved the car for a couple of days. My actual car is being worked on and I had been advised that it won't be ready until next week so I decided to visit another location closer to my job and extend the reservation as well as add insurance. What I did NOT sign up for was an interrogation regarding the scratches and damages on the car. Christian met me outside, I explained my purpose for visiting and he asked for the keys. He walked around the whole car pointing out discrepancies and asking me about each individual one. "What happened here?" "how about this?" "What about this, this wasn't you either?" "Hmm, are you sure?" Like wtf?! Don't you all have a system that communicates this type of stuff?! And I'm not returning the car I am extending my existing reservation. He then asked me about a particular spot on the car door where it looks like it was damaged and repainted. I let him know for the 4th time I did not damage vehicle and I've only had it for 24 hours. Logically do you think I would be able to damage a car, take it to a repair shop, have it repainted, let it dry and bring it to you in one day??! He then walks away and says he needs to call the other location to verify the damages. By this time, I took it personal. Eventually after calling the other location and not receiving a response he was able to check the system and verify everything that he asked me as well as the fact that I JUST got this car. He let me know that the other location did not notate the door damage, but I was already over it by this time. I decided to point out the fact that that's not something I would notice off rip. A repainted door? Are you serious? I called the other location myself after leaving to have them notate the damage on the door. They were very polite about it and if it wasn't for the DTLA location I would never utilize this company for a rental again because of this experience I've had today. read more

Worst experience!!! After calling and confirming the inventory, their inventory magically changed when the Manager (Gina) learned I was swapping a current rental (Dodge Ram) out for a vehicle that was comparable to what I owned (Honda Accord). I explained to Gina that I called and confirmed availability before even coming down. I also mentioned the inconvenience I had gone through already with a few other Enterprise shops prior to coming to this one. She showed no empathy or regard. She made it clear she had accounts she communicates with on her phone and needed vehicles available for them. I explained to her I had a reservation for the vehicle they confirmed they had available. She could careless and specifically handed me a business card to contact corporate. All I could do was laugh and proceeded to leave. In the end, Enterprise and this location specifically has a Manager that doesn't care about customer service and it shows. I'll be contacting corporate regarding the experience I had today. After four different locations, this place put the cherry on top. If you're reading this, do yourself a favor and rent from Hertz... you'll save yourself from a headache. Thanks for the great service Gina Zelaya... read more

I will never rent from this location again. The service I received during my previous rental from the sales rep was distasteful. I still love Enterprise and shall always rent from the company. I will not however rent from this location and I also don't recommend anyone to go there. There are so many other choices in the area...why waste your time here? I know personally it is without a doubt that I am better off somewhere else where I can feel comfortable...just I've been doing doing. read more

Just want to start off by saying this review is for Sydney Mosley, she went above and beyond with her patience for our rental situation. Very welcoming and professional the entire time, her advice with the extra daily coverage was very appreciated. Over all a great person to have at this establishment, definitely going back and requesting to be helped by her since she was the best person I've ever been helped by at any Enterprise. Thank you Sydney! read more

Wow may I say the best service around please ask for Chris (Christian) the manager he will really take care of you and make sure you have a really nice holidays god bless the enterprise team here and have a good one you guys are the best read more

I have to give a special Thanks to Connie who works at Enterprise on Carmenita Santa Fe Springs Ca. Connie made my experience with renting a car so great that I will always rent from Enterprise and, I believe that this all reflects on Enterprise because I had such complications when my vehicle broke down and had to be towed and after talking with Connie and being able to drive off the lot with out feeling any pressure or stress it was a breath of fresh air also she practice all the safe requirements having to do with keeping distant and was wearing her mask at all times and the proper way, so anyone who reads this please Share with others and Thank you Connie for your help and spirit of personal caring 6ft away. One Satisfied Costomer! read more

Not everyday I need a rental car but when the day did come these guys the manger and assistant manger were more then help full and understanding of the situation at first I got there at 3 and was a little worried because there was no cars but assured me that some of the car are out and will back later come back around 5 and sure enough I was able to a care for my girl friend that she needed to use for a few days for work everything was great and sure did appreciate the service that was given and if or when I need to come back it will be here. read more

I had reversed a car for 5pm on a Friday. I get to Enterprise and I understand there could be busy days, but I would assume they'd have the vehicle ready for pick up? Joey was outside washing a car for a different customer. I was waiting in the office for about twenty minutes for someone to assist me. Soon it was my turn, we went outside inspected the car. Turns out it was dirty from the inside and outside. Waited an hour for the car to be washed! By then it was around 630pm. They hand me the keys, and as I'm driving away.. I notice the tank was empty. I was very disappointed with this location. ‍ read more

Recently made a reservation at the Friendly Hills location, on the morning of reservation I received a call from Gina at this location. She informed me that due to Covid, the Friendly Hills location was closed but we could transfer reservation over to South Whittier. She honored car category and rate. She was very professional and helpful. Once there, the atmosphere and energy was friendly and efficient. Thank you for all your help! Will be returning to this location! read more

Jamir Boutte helped me out and made it so easy to rent a car it was stress free and he explained everything to me up front. I feel this employee is a great example of what everyone in the customer service field should strive to be I will continue to frequent this location. read more

Super Great service from Manager Joey and associate Jamir. I've rented from a lot of places before and these guys know what they are doing. Super friendly and very professional. If you need a rental, go there. I'll definitely come back. read more

Horrible experience. We rented a 2018 white Dodge Ram. It was left with a bunch of trash inside. The check airbag light & check oil light kept coming on once we were already gone on our trip. Called the branch manager Joe & he just suggested it would be okay or I could take it back to exchange for another vehicle... how? I was already gone. This is why I rented in the first place for a reliable safe car on my trip. Then, we almost crashed about 4 times because while driving on the highway the truck would lock brakes all of a sudden without even touching the brake. I will never return to rent at enterprise again. My life is too important & this place obviously doesn't care as long as they rent the vehicles out to make money.... read more

I had to rent a car recently in an emergency situation and had to drive far I was so stressed out and couldn't think straight the last thing I wanted to worry about was trying to figure out a rental or deal with bad customer service to my surprise I was met with exact opposite at this location I was provided with top-notch customer service and a very caring representative I am so happy that I visited that day and I will continue to visit this location the reps name is Jamir Boutté read more

Car was clean and ran good. The car rental and return processes were easy. Branch Manger, Joe, was a helpful and friendly guy.

Great new location, closer to my house but the other one is Whittier isn't much farther. But I do like that this one isn't as busy as the other one. Hector has been a great help with all my car and truck rentals. The service her has been great and has surprised me at times. I will definitely come back to this location and tell my friends to come in and speak to Hector he will work with you. read more

I rented a convertible mustang or similar vehicle through Costco and this location was about $40 less than the Pico Rivera location. Two days prior to my pickup I called to confirm they had a mustang convertible and they said they did. To be safe, I called back the next day to confirm and they said they didn't have a mustang and only had a 2 seater Mazda Miata. I asked if they could get a mustang or similar and they said no cars were available. So basically, my reservation meant nothing! Fortunately, I was able to get a convertible from the Pico Rivera location which is part of a different district. Much better service! read more

Brittany is the best, gave us great customer service. She was very helpful and made sure the car was clean. I love friendly people and I'm definitely going to rent here every time I need a car! read more

I was sent here because my car is being worked on. They came to pick me up and helped me get my reservation started. Tony was the gentleman that helped me and I want to thank him for being awesome . It was so fast and easy and he was professional and friendly made my experience a great one. Thank you Tony ! read more

Enterprise is the only rent a car company that will rent to you without a major credit card. I made sure to read the fine print for customers using debit cards. I made sure I had a copy of our car insurance, proof of income and a copy of our bank stmt with home address on it. We were in and out in less than 15 minutes. The young man going over the car with us before turning it over to us, talked us into an upgrade. We were thrilled with the upgrade. It was an Impala with back up cam, bluetooth and lots of other little things to make our 300 + mile trip so pleasant. The customer service was exceptional. The car rode like a magic carpet and was awesome on gas mileage. Returning the car was just as quick and easy as picking it up was. We are definitely making this our go to rent a car company and would highly recommend using them for your rent a car needs! Thanks for making our 25th wedding anniversary that much better! Merry Christmas! read more

Really good customer service , rented through a third party and didn't have the van I rented in 1st place but they were able to accommodate to a reasonable car. read more

This is a new Enterprise office and although the staff is extremely polite, they need more customer service training. I was incredibly unhappy with the car they gave me and requested something different, explaining what I wanted. First they tried to get me to pay more and when that didn't work, I kept explaining that I don't need a bigger car or a luxury car - I need a car where my high heels won't slide around while I drive because the car lacks floor mats. I also asked for something with a center console control that controls radio, phone, etc. because I'm not used to a touch screen. And the seat wasn't staying in place - it shifted when I hit the very touchy brakes. The branch manager told me he didn't understand and I should come walk his lot myself to see if they have what I need. What kind of customer service is that?! Today I decided to return the vehicle and was met with "but why, I just found you a car I think you'd like; I was just too busy to call you." Really? Too busy to call a paying customer? Or was there never a different car? Additionally they leave customer paperwork on the counter and key cabinet open while they're not at the desk. It's not the best neighborhood - they're just asking for trouble. But seriously, they get a second star just for being truly polite. All of them have great attitudes; it's clear they just don't understand great customer service. read more

I have always rented from Enterprise and will continue to rent from them. Unfortunately I will never return to this location. The manager was not very helpful when it came to picking a rental. When I asked what was available his response was "whatever you see on the lot". Well that didn't help dispute the numerous cars on the lot he only had one available and wouldn't rent it to me because I do not have a major credit card. He also gave me a ridiculous quote for that car saying it is normally $115 a day but he would give me a deal for $77 a day. The crazy thing is I rented the same car from Cerritos enterprise a few weeks before that and they only charge about $54 a day. Thanks for the "deal" but I'm good. I also asked to speak to the manager and he responded with a smirk and remark stating he is the manager. Not a good experience whatsoever. I recommend going to the one I'm Cerritos if you're looking to rent. read more

I will give them 3 stars, I had to rent a car from ( I was in an accident, so my ins paid. All I had pay was the taxes ) enterprise all they had was a ford Focus. I ask if they had a bigger car, I was promise they would have a Nissan Frontier by Monday and they would call. I never received that call, I call them on Monday around noon all I got was the run around. Point is don't promise what you can't keep, I could of given them a 5 star if they would kept their word or of they wouldn't of said anything. Good service was good but like I said don't promise what you can't keep!!!!! read more

Called in to make a new reservation and was helped by Joe the branch manager he gives excellent customer service very nice friendly very helpful I am so excited to get my rental from here thank you for all your help read more