Renting a car at Hertz was amazing to me. I got a great deal and David, Jason, and Jesus were a great help. Best experience I've had with a Rent-A-Car. They were very reasonable and went above and beyond I give this place a 10 out of 10 customer service cars are great. I really recommend it. read more

They should inform their customers that they charge a fee for bringing your car dirty upon return. They said they were "being nice" to me by charging only $75!!! They usually charge $300. Idk. I have rented many times at different companies and never incurred in this situation before, only here in Whittier. read more

Jason was very helpful. We did run across issues regarding payment. Something about hertz not allowing you to use the chip from any form of card payment, which is absurd. Jason had to call it in manually for approval, but not after I had to call it into my bank more than twice which was a nuisance. That took over one hour just for payment to be completed. But Jason was patient and helpful throughout the experience. read more

Keep your gas receipts!!!! These guys are probably the only rental car company still putting 3/4 tank of gas and then charging you anyway at the end of your rental. What a terrible thing to wake up to a gas charge only to be hit with "show me your gas receipt!" I literally drove 10 miles with the Sentra that gets 30 mpg city. How in the world are they justified charging me for 2 gallons of gas! Other Hertz locations don't do this. This shop is the worst! I would avoid this place. read more

They are extremely unclear and not upfront about what charges you could possibly incur upon return. Manager Jesus is extremely rude and immediately came out with an attitude before even understanding why we were upset. We paid $618 for an suv and I paid extra for the liability. The total for the car with deposits and everything was well over $800. We have dogs but never bring them in our rental cars because we don't want them to mess them up. However, our clothes and belongings have pet hair and no matter what we do, to clean and remove it all from every single item is impossible. I was under the impression that paying for liability meant I could bring the car back in any condition - those were the words of an employee there. Well, upon drop off they refused to accept the vehicle back unless I paid a $300 fee on top of what I had already paid for the car because there was pet hair. I refused to pay it and Jesus, the manager, refused to accept the vehicle return unless I paid it. He had an attitude from the second he walked out the door and so I matched his attitude with my own. I refused to pay it and said I'd be back with it clean and the I better not have it be charged for being late. I drove up the street to a car wash and vacuumed the hair for $8 vs a stupid $300 "cleaning charge." I return back to the Hertz and the manager is gone. At this point, my husband and I are late for work so I say something about it to the worker. He checks the car in and returns it without the cleaning charge. You can see from my photos the amount of dirt and hair they wanted to charge $300 for. I've rented many cars from here over the years and have absolutely never had to clean them upon returning. This is the first time I've ever heard of incurring a $300 charge. Be wary of how you return the vehicle you rent and make sure you vacuum it out on your own just to be safe and avoid a possible charge. read more

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I had a beyond excellent experience renting a car here. I was helped by David Ziers and I can't say enough about how great his customer service is. He went above and beyond to make sure I was happy with my rental that it really set off my weekend on such a positive note. Drop off was quick and easy. I would definitely recommend coming here to get your car rentals. AMAZING!! read more

vacuum your rental before you get threatened with a fee. Seems like thats a trend here as per other reviews. very predatory to try to upcharge for simple wear and tear. the rental they gave me had a used sock with sand in it. i bet that beach renter had to pay a hefty cleaning fee. enterprise it is! read more

This is by far, the worst car rental experience i have ever had and I did a lot of traveling for business and pleasure for over 20 years. This was the first that had a hot tempered employee that has an emotional meltdown if you ask him a question. His name is David and his manager, Jesus did nothing about it. The location was also unkept and dirty. read more

Horrible Horrible experience with the associates. Recently rented about a month ago and they gave me a shitty car. I called to return the car and their voice mail says they are closed on Saturdays. Checked yelp and confirmed they are closed on Saturday' so I did not return the car until first thing Monday morning. They did not gave me credit for that. The white guy told me he will call me to see if they can credit me for it but 6 weeks past nothing happened. He did not even gave me a breakdown of the bill as he told me he will fix it and let me know and that is when he will give me a print out. Very unprofessional. I would have went to enterprise rent a car had it not for my insurance sending me there. PLEASE AVOID them AT ALL COST! Even the HERTZ corporate executive advised me later on not to go here. read more

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Will never use this company again! They expect us to return the car clean or get charged for $400 when I got the car from them smelling so bad that I had to get a car wash and use air sanitizer and air freshener plus alert on wiper fluid after driving for approximately 10 miles. Talk about double standards. read more

This was my second time renting a car from Dave. He has made my life much easier when needing transportation. I Will only come here & will refer everyone to do the same. Upon returning the car on a busy Monday morning, with people either returning or picking up cars, Edwin was ever so courteous to the people on the phone. Like many other businesses, he could have easily said Hold please, and continue with the next person. But didn't he listen to their concerns & extended customer service values that most people do not, while still helping me. Good job multi tasking! read more

Very unprofessional service . Had a reservation to get a rental car and got there at 4:56 and the door was already closed. We went around and saw the associates were still in the back however they said it was too close to closing time (at 5) and refused to help us despite the reservation that had already been made . Have come here several times which is why we chose this location but won't be returning. I get the employees would like to get home but If closing hours are at 5 then the service should remain available until then. Poor service and very unprofessional to handle business this way . read more

Poor customer service!! There is one guy all the time so lazy to do his job . Also I rented a car was so dirty inside & outside I found a lot of dog hair . First & last time at this location read more

Crazy I wrote a review on Google and got the most generic auto response to my review. Don't waste your time here. Cars are filthy, rented empty on gas, and my seat belt was cut out. This was by far the worst experience ever. Google has then at a3 star and yelp a2.5 that's too high. read more

This location is a bit small, made the reservation online and when I received the vehicle there was only one individual on duty. My reservation was for 9:00 am and there was a number of people waiting. Thankfully the check out process was really quick and I was on my way in about 15 mins. Checking the vehicle back in was very quick. read more

David at hertz is amazing and the service was phenomenal. I was so happy with my rental. Great prices and great cars. Customer service was amazing read more

We booked a 7 day rental for an 8 am pickup. Upon arrival, the vehicle, Nissan Rogue,was not on-site, it was at the car wash. We were grateful for the clean car, we didn't leave until 910 am. We made it to La Habra when the car malfunctioned. We called the original location and they wanted us to return the vehicle. The car drove at 15 mph, it took us 30 minutes to get 5 miles. Since they were unable to assist with roadside assistance or pickup we called the Hertz customer service. Maya went above and beyond in locating a similar vehicle, we agreed to pickup a car in buena park. Once we returned, the owner tried to convince us in renting from Pico Rivera, Bune Park had a full tank of gas which we agreed to. The owner still decided to pickup a rental from Pico Rivera, his cjoice but we had already agreed to Buena Park. We were not compensated for filling up the gas tank on the original vehicle, or given a voucher. We canceled our rental and headed over to Buena Park. Hertz was kind enough to comp our Lyft. Buena Park went ahead and comped us the gas, gave us a vehicle and all with great attitude. read more

Hertz Rent A Car - Full tank, and a malfunctioning warning sign. Car ran at 15mph. - Car Rental Near Me - Whittier, California

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Don't ever use this rotten company!!!! I reserved a car when I got there they informed me they'd given the last car of that type away even though I had reserved that car. They said they had some options o could rent another car and pay $20 more or wait an unknown length of time for one of those cars to be returned or just leave. I was in a bind I rented another car they charged me the $20 for giving my car away. The total was $78.87 . I checked my visa bill they had chard my card for $101 ! Accusing me of not bringing the car back full when it was on half when I rented it. read more

Great Customer Service. Very clean cars. The staff were very accommodating. Service was fast.

The staff was helpful and caring from the moment I walked in until the moment I dropped off the car. they answered all my questions and set me up with a very nice, clean car. I will definitely use them for any of my future renting needs . read more

This hidden gem in Whittier has the best team working here. Dave gave exceptional customer service during my car rental and was very helpful and professional in giving me the best rate. Dave was very professional and friendly and takes the time to help. If you rent a car in the future, ask for Dave. Good clean cars too. read more

The people working here are not customer service oriented. The girl, working this morning seems bent on not providing business. Telling me I cannot upgrade to a better car. Told her I am willing to pay $$$$$. Puts me on hold for a lot of minutes then tells in a condescending manner that the car is already reserved and hangs the phone, but I spoke to Nick (customer service guy) yesterday afternoon, it was not and free to pick up in the morning since at at that time it's undergoing oil change. Ya'll should just close your branch. You got ugly untidy cars and horrible employees. Corporate office is my next stop to complain bout ya'll. Beautiful day!!!! read more

The office is dirty and filthy. I rent a car and it was dirty. Very disappointed with the lack of knowledge when it comes to deal with car insurance. All three man that work there did not have a clue. I will never rent a car with this company ever. read more

I was set up for enterprise car rental from my insurance. Long story, They totally upset me. We called Hertz, and everything went perfect! The guys went above and beyond. I always use this one even for vacations. Always been satisfied. Nice clean Cars too! read more

Renter be aware that they do not give you a vehicle with a full tank of gas. If you get it with a quarter of a tank, they want it back with a quarter and charge you extra if not. This forces you to bring it back with more than when you left. Seems like a new scam. I took the car with two bars of cas and drop off the lot and it immediately dropped a bar. I would recommend insisting they fill the tank before you pick it up, so there are no issues with this. read more

They team here at their Whittier location was amazing! They took care of me right from the start. They were professional and courteous, even upgraded me. Thank you David and Edwin. I definitely will be back for any future needs! read more

I have never had a problem at this Hertz location, as I usually just walk in (reserved my car online via AAA's website), and walked out with my car in about 10-15 minutes each time. Customer service is not their strong point, nor is cleanliness of the store, but they are good at renting a car to you for cheaper than Enterprise which is right down the street. Sometimes you'll even get hooked up and they will upgrade your car for no additional cost. They usually carry some nice cars. So far I've had a Mazda 3, a brand new (had 28 miles on it) Chevy Cruze and a Hyundai Sonata. Also I usually get the added insurance, that way I do not have to go through my personal insurance in case of an accident or anything. You bad drivers out there should probably get the rental insurance as well. read more

The worst car rental service I've ever experienced!! You make reservations for something, you're promised a car, and these incompetent AH's offer you something totally different!! Very disappointed in the customer service period!! Never Ever will I Consider these AH's AgIn !! read more

Edwin and Dave were excellent! Easy. Painless. Great prices. Small place but decent selection.

If I could leave no stars I would This place is the absolute worst They made me wait outside for my ride in the sun bc they had to close exactly at 5 even tho I told them my ride was 5 min away Customer service is trash From the moment I called to pick up my rental to returning it was an awful experience read more

There is an employee here I want to give a shout out to: Hector. We came in and our family friend was in there already, trying to also rent a car for a trip out of town for Father's Day weekend. She was having an issue with her bank and Hector was very patient and was working with her to resolve the issue. They were both speaking with the bank reps on her phone, and he was trying everything to either get her a car or at least get her money back. In the end, they couldn't do anything for her at the moment and they're finding another solution. But the fact that he went above and beyond his normal duties for a stranger speaks volumes about his character. read more

Worst customer service for renting a car. Reserved over the phone then got to hertz waiting 45 minutes then the employee tells me they are out of cars . So still waiting , very frustrating. Customer service now days Clearly by a response of one employee of particular car company evidence of professionalism is evidently, case closed. read more

I will never use Hertz again and will try and talk anyone I meet out of using them with my story of what they did to me. I was too late to return the vehicle on time so I brought it back the next day. I was willing to accept the late fee and even a different rate for the extra day. Hertz decided to double my rate for every day I had the rental because they could costing me hundreds extra on top of the late fee. This is very wrong and I'll make sure I use other car rental businesses from now on. read more

I had The absolute best car renting experience I have ever had Dave especially was super professional super efficient super fast I made it super easy for me to get in and out. I would recommend the whittier branch to all my friend. Again thank you Dave you are the absolute best you are by far the most professional car rental service that I have ever used. You turned my stressful day into a smooth easy worry free day. Thanks DAVE! read more

I have been going to this location for 4 years now. I never had any bad experiences with them. My transactions are always swift. The office staff are very courteous and friendly. Don't get discouraged by the negative reviews. If you read more carefully, most of the issues are partly people's negligence- like leaving personal items in their rentals. ‍ Well sorry Forgetful Fina. It is your responsibility to make sure you cleared up the car with personal items before returning it. Or you did not check that the agreement documents you signed before leaving only to find later it is not under your name. People apparently don't read anymore before signing their life away- like Negligent Nelly. Rentals are waaaay cheaper and hassle- free than any rental places such as Enterprise. Hands up, this branch gets the job done and more. read more

This place is in fruad investigation. They charged my wife's card 40 days after she rented a vehicle here we paid our bill like everyone does and Joe still getting charged. We're beyond livid and loathe this place. Absolutely criminal and unjust. Since we've rented here we've been charged 7 times for one rental a charge in Oklahoma, Germany and all 40 days out. I will be pressing further charges. You all better have some good damn attorneys! You guys are finish. read more

So when I returned the car I had to get the mileage and gas info. The guy was rude and I had to call the insurance to cover the tax. Again the head guy was extremely rude. Never use the turds read more

Good experience until I returned the car. I reserved the car through AAA for the month (economy type car for $647.54 all taxes & fees included, pickup date of 1/23/22 & returned date 02/23/22.) I get there and all they had was a Honda accord, I asked if there will be an up charge since this is not an economy car and the guy said no. So cool points so far, an upgrade and no charge. I also mentioned that I might not end up keeping the car for the entire month, because I was just waiting to take delivery of my new car. The guy said that they will charge me based on the amount of days that I ended up using the car upon return. I returned the car today 2/7/22, the same guy that I had dealt told me to leave the keys and that he will email me the receipt since he was dealing with another customer at the time. I check out the receipt when I got to work and got billed for $633.49. I called the branch location and spoke to the manager I believe his name was Jesus. I asked for him to explain the charges, he said that since I returned the car early they had to change the rate from monthly to weekly. Which was fine I get it, I ask for how much the weekly rate was & he estimated around $180. Okay fine, so then why did I get charged $633.49. He then proceeds to tell me that they had to go with the original monthly rate & that I would had been better off keeping the car since I was going to get charge for it anyway. I told him but that's not what your employee told me initially. He told me to call billing to see if they can help me out. I called billing explained my whole situation, he (Ed was the name I was given) told me that he'll write up a new contract based on the actual pickup and returned dates. He proceeds to tell me that the new total will now be 700 plus dollars, I asked him why and he said he's based it off the Honda Accord that I was given a full size car instead of the original contract of an economy car. I told him that that was all the facility had and that there wasn't any initial upgrade charge when I agreed to take the car. He then said I can't do anything about that I have to based it on what was actually given to you. I was baffled by that explanation and was left speechless for a second or two. I told him that doesn't make any sense, so now I'm going to get charged more than the initial price that I called to try and revised in the first place? All he said was that he needed me to try and understand the reality that I was given a full size car and not an economy. At this point I told him never mind, either he didn't get where I was coming from or just didn't care. So disheartening and just leaves a bad experience that could had been easily resolved. read more

Awesome service!! Last minute rental but was in and out in about 10 minutes ! Dave was amazing..efficent thanks ! read more

So I haven't rented a car in hertz in several several years because I've been using a competitor but when I was searching for rental that I needed at a good rate I actually came up on hertz here in Whittier which is where I live and they gave me a great rate great service I had an issue with the car getting a flat the car was taken back I was given an upgrade on the car for my inconvenience customer service was amazing the people that work there were just lovely all of them I think it was Edwin and Dave they were just amazing they are the nicest people to deal with I will probably be using them now! I had a great customer service experience. read more