I made a reservation and was then emailed "sorry you canceled your reservation ". I wrote back that I didn't cancel and they said , yeah , we canceled you because we were overbooked. A) don't gaslight me and b ) don't take my reservation to begin with if you don't have a car avail. Hopefully , the manager will see this and make it right but until then , do not rely on this company. read more

Reliable & Cost Effective! This is my second time coming back and they did not dissapoint! Highly recommended! TVO read more

Amazing hassle free van rentals. We rented for a week in April. Nice van, nice receptionist, everything well and good for us. read more

LAX Van Rental - The van we rented - Car Rental Near Me - Los Angeles, California

Best service ever totally recommend this place to rent your next vehicle You should come and rent your next vehicle here for your next trip

Alicia was very helpful and informative. She was attentive and helpful. We rented a 15 passenger car and it was great. Clean.

It was a easy process, the customer service was phenomenal and very understanding. Thank you so much! I would rent a vehicle from here again, I recommend to others! read more

Found this place very last minute due to an inconvenience with another car rental company. Costumer service was AMAZING and they worked with our needs. 10/10 recommend to anyone looking to rent a van. Alicia was AWSOME! read more

We had great service of LAX Van Rentals! They picked us up from the LAX Airport & took us to their office and we rented a 2024 Toyota Camery. Alicia is very sweet and got us taken care of. We had a smooth car return& the very nice gentleman returned us to our Hotel. Outstanding service all around! Thank you read more

LAX Van Rental - Great Customer service - Car Rental Near Me - Los Angeles, California

I have full coverage from mercury insurance and they told me mercury is not covered the 12 seater van which it does cover, they are trying to sell you insurance so they can make commissions out of it. Scam, scam read more

Alicia and Victoria were great... highly recommend . Alicia was incredibly busy yet remains patient and smile the whole time. If you need a van Toyota, sienna or Honda Odyssey or others.. read more

Very grateful for this business. They got me out off a jam, reserved a van from Priceless but they don't rent to locals. Nowhere it said that on the website. I walked in to LAX Van Rental and they were very accommodating. The staff is super nice and helpful. I highly recommend this business. read more

Worse place to rent a car from. No Customer service whatsoever. Got a van for two days and they didn't have it. And they didn't want to help me find another vehicle. Won't recommend this place to anyone. read more

We rented this 12 passenger van for your family trip.. great choice. To choose this Van rental company .. prices are very reasonable and the van had a comfortable ride.. we are very satisfied with the service we do recommend this van rental for your travel needs thank you lax van read more

LAX Van Rental - 12 passenger van - Car Rental Near Me - Los Angeles, California

The WORST LIARS IN THE WORLD!!! I watched these people make up prices for other cars that there renting out (over pricing). We rented an 2022 Toyota that front windows had heavy cigarette smoke dust. Also smelled of old cigarettes. Car was a little shaky in driving but every car rental was sold out ! Returned car she has charged card 836.20$ give or take . I called and lady on phone says because it smelled like weed and even if you transported it in car its like you smoked in car. I DONT SMOKE ! she goes to say what about they guy ? What about him? She didn't care! They want your money and then she says the 2023 car is brand new - oh but its 16000 miles ? The worst ever and I WILL NOT AY neither allow my CC b/c they ARE THIEVES that are allowed to do what they want to people. NOT TODAY ! GET THE BEHIND ME SATAN! read more

I rented a 12 foot Penske moving truck here, after going to what I believe is a Penske corporate location on Figueroa where they were very unhelpful and had an attitude. The older gentleman at this place was much more helpful and friendly than the other Penske location. read more

Maria is awesome! Great customer service. Will rent here every time we are in LA! Thanks so much!

Look really hard at Rubina J. The people they are speaking of are very rude and beyond unprofessional. The female is Maria, the make is named Victor. Their 12 passengers vehicles some of the seat belts are not working properly. One of the vehicles had been reported to give a false reading on the tank capacity. When reported instead of compassion they claim my wife an I were incompetent and needed to take pictures of the concerns. The one this that was beyond validating these are the mangers from hell is no compassion, claim they are from another country and that is how they talk. Again look at Rubina J. if I have to go behind your fake inspection. So I can have a safe trip. Instead of replacing the whindshield wipers he repaired it right then and there. Imagine just imagine being on the road and it suprisingly rains and the wipers do not work. According the them it was our job to inspect it before leaving. No blame on the staff. Everything fell on us! read more

Not bad but No good.. I was rented 12 passenger Van.. Everything are No good conditions.. I will choice another brand on next time.. read more

The product was great (the van) but the staff, we feel, intentionally neglected to mention we would be charged an extra mileage fee over a certain distance. Mind you, we only went from LA to San Francisco - a very standard trip here in California - and we were hit with hundreds of dollars in fees. Also, the staff has been extremely dismissive about all of our attempts to rectify this. read more

This van rental company is great Different van sizes 15, 12, 8 & 7 and they have cars too! Affordable prices, clean vans and great customer service Thanks you guys you are the best ever Highly recommend ... read more

Extremely bad customer service with old cars. I rented a van for 3 days. The first day used the Van a got a flat tire. Called AAA the told me the tired was in very bad condition and the spare tired was in very bad condition too! I call Lax Van Rental. The only option available was to swap to a different Van. I lost more than 1/2 of my day and they did not give me any discount. Also, I returned the Van a day early and I they said will have to charged the same amount because I signed a contract!!! Nothing like that have ever happened to me with other rental agencies! I am sharing my experience, to avoid to any future client an extremely bad experience. I'm attaching the bill I got from them. People should consider to take their business to a different and better rental agency. read more

We LOVE lax van rental! They have been so kind and easy to work with and their vehicles are in excellent condition. Honestly, we wouldn't go with anyone else! read more

After I had another rental company completely drop my reservation, I called to find a van last-minute, and had to call a place a bit further from my house than I initially wanted. I have to say I was very glad to have found LAX Van Rental. I received friendly, efficient, and fast service and was rolling after minimal paperwork. The van was in GREAT shape; I wasn't expecting much, and was pleasantly surprised. Plus, I was able to drop off the van immediately after taking it to a tailgate instead of having to wait until the next morning. If I ever need group transport, it'd probably worth a few extra miles to be able to count on great service. read more

I gotta say, I'm not a fan. We rented a 15 passenger van to drive out of state. We reserved it online, but when we got there to pick it up there were about 5 groups of people picking up vans, and not a single employee. It was really strange. I've never been to a company that was open, but didn't have any employees in sight. Finally two people showed up; they were eating lunch I think. After about an hour they finally got to us. We picked up the van, loaded our people up and got on the road. About an hour into the drive, we realized there was no AC. Oh man. Temperature was okay in L.A. but when we got to Nevada, mid-day, it was scorching hot. the ride was miserable. Also, everything in the van was worn and threadbare. 12 hours up, 12 hours back with no AC. Middle of July. Brutal. When we got back we told them the AC didn't work, but they just shrugged and said they would look into it. We got no discount. I would not recommend using LAX Van Rental. If for some strange reason you have to, check everything and make sure the AC is working! read more

Rented a Van from LaxVan Rentals and had some issues with the vehicle right off the bat. The front suspension was a problem throughout. Van bounced up and down once you reached a certain speed on the freeway. You couldn't go over 60 mph without the van sounding like it was falling apart. The price was fair but the quality of the vehicle not so much. My best suggestion is to make sure and do a throughout inspection of the vehicle before you take it off the lot. No discount was offered and customer service was lacking. read more

I rented a car from this rental van place and a nice woman by the name cindy was so helpful and got me the best deal and was fast. I well definitely rent here again. read more

Awesome place! We used this place to go to our missions trip in Mexico. Friendly staff and efficient vehicles used. Definitely a must recommend if need of van rentals. read more

I had a great experience with LAX Van Rental and would recommend them to anyone! Their staff took my reservation over the phone and answered all my questions. They were professional, courteous, and helped me find the right solution, both with vehicle and date/time constraints. Vehicle pickup was quick, easy, and painless. The vehicle was in excellent condition and they took the time to perform a complete walk-around review with me. The whole process was completed in a reasonable amount of time and everything went smoothly. Dropping it off was just as easy with no hidden fees or issues. Overall, I was impressed with their professionalism and how straightforward the whole process was and will happily use them for my future rental needs. read more

Family came from San Francisco to visit service was amazing. Cindy the rental agent was very helpful and made it fast and easy for us we would definitely come again. read more

I rented an 8 pass van for family when they came into town and LAX Van Rental was so much more reasonable than anyone out there. The Van was new, clean and had everything I needed. The place is a little hard to find but worth it. The only reason I didn't give them 5 stars was that there was only one person working in the office (who was very nice) and when I went to return van, he was tied up with another customer for a VERY long time. But even still, I will definitely rent from them the next time I need a van and recommend them highly. read more

I've been renting from LAX Van Rental for years for my business, and I've always been 100% satisfied with their service and the quality of their vans. Their prices are very competitive too! I highly recommend them. read more

Great service, van, and price. They reimburse you for an Uber or Lyft from airport to there location and vice versa. Friendly staff and great communication. Will use again when I return to La for sure. read more

Very rude and unprofessional. When I called to get info for booking my experience was okay. But once I canceled my rental that I made online and called to find out why I was still charged I encounter a female then a male who were both rude. He told me I can believe what I want when I tried to tell him I was charged. I got so upset that I hung up and called back a third time to get the same guy who then listened this time to realize he got what I was saying wrong but had gotten an attitude before he even heard me out all the way. They are charging for cancelling due to me making it online saying I agreed to be charged if cancelled within any time period. I am not going to pay for this and will be disputing the charges. As the saying goes if it is too good to be true it probably is. Don't let good prices get you in trouble. read more

I needed a rental for the weekend in a short amount of time. I used Kayak to book this place and they are great. Awesome customer service, affordable prices, and they work with you. I'd definitely recommend using this service again. read more

I rented a van this summer and was greatly satisfied. The whole process of booking the van and getting it was smooth. Prices were a little higher than other companies but it was worth the service. Had no complains. My family and I had a great time. And they offer discounts for returning customers. I will definitely be coming back. Maria and the team were the best. read more

LAX Van Rental responded promptly to my reservation, and sent clear information about what to expect - even offering a ride from the airport. Upon learning that both my state and California were on lock down for the coronavirus, they cancelled more graciously and easily than my airline who had vowed easily cancellation. 10/10 read more

I will never use their services again. The 15 passenger van I rented had some mechanical issues. The van started smoking up we had no choice but to evacuate because it smelled as though it was on fire. The smell was unbearably. I had senior citizens who suffered because the smell was horrible not to mention they were frightened because they thought the van was on fire. They did however, send Victor to replace the van with an older beat up van after we waited more than 6 hours in the hot sun. Victor, being the manager didn't even apologize or even offer to reimburse for the hours we were stranded on the side of the road. Instead he said the owner Chuck would call me. He never called me to this day. I have left several messages with Maria to try to speak to him and have been unsuccessful. Bad customer service. I am dissatisfied with this rental company. I don't recommend it. read more

This is a fake company.They rent the vans from other companies and rent to you.Because of this guys I missed my flight from LA to Paris. Thhey gave me an adress 27 Avion drive,LA to drop 3 vans.When I put the address to GPS, it said there is no number 27 in Avion drive.I called them, they said 27 Avion drive again...after 30 minutes I parked the vans in front of United Cargo parking lot.When they came to pick up the vans I missed my flight from LA to Paris which costs me extra 700$. They said I am supposed to park the vans in a public parking lot. At the begining they said each van has GPS, but 2 of them has GPS and they do not have cables in the vans to recharge. Never and ever try to use them.Pay some more and find a reliable company. read more

Came around this area because we initially reserved a van next door to this place but they had horrible customer service so we decided to come here. And we were in a hurry and they lady knew that and she did her best to register us and have us on our way. From start to finish the process took about 15 min and we were out of the rental place in just minutes after. I highly recommend this place! Super fast! And great customer service! Def will come back here if we need another rental! read more

Terrible business to rent from. Maria who says she is the Manager and claims she is over Victor (the owner), has the worst attitude (over the phone) ever! She had an attitude and I put her in her place about it and from there she changed everything. She changed the rate (corporate rate) that I had paid for the vans. She asked that I provide proof of my Business in order to get corporate rates. However she is the one who set me up with those rates since I was renting from them every weekend. She cancelled one of my reservations. She charged my card up front which had never been done in the few months and lots of vans that I had rented previously. The owner Victor, says that he has never had a problem with her and other customers and said that I am the first person. That night I did a Yelp search to confirm the validity of that statement and lo and behold, there were negative reviews about Maria. Continue to sleep under that rock, and ignore Customers issues with Maria. I guarantee if you continue to operate like that, you will not have this business much longer. Recently wend to LAX Vans to pick up paperwork that they had which included my credit card information, and a copy of my Drivers License. Maria handed it to me and did not say a word. All of that attitude she has over the phone was null and void that day lol. Good job with keeping quiet Maria! read more