Returning your car here in the morning "could" just as horrible as you renting the car..... 5 parties ahead of me, 2 staff members working today! Wow! But it took about 25-30 mins wait before I can get called just to return/ drop off the car...... Thanks but no thanks. So as I'm sitting here... chatted with another renter, he also said the car he got was dirty during pick up. AND a 3rd customer, gave feedback on retuning also that his car is dirty at the counter. And 4th guest ! This is the crazy was their rental car was half way to Vegas and engine light came on! And the car had to be towed. Ruined their entire trip and it just sounded horrible. Yikes read more

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No vallas a este lugar si Nadamas hablas espanol, me dejaron esperando una hora con 5 personas atrás del mostrador y otras atrás platicando, mucha espera sin necesidad Nadamas para regresar un vehiculo. read more

Hertz Rent A Car - Car Rental Near Me - Pico Rivera, California

Without asking for one, I was given a hybrid vehicle as a rental. I am not familiar with hybrids. Anticipating a lot of driving, I put in $50 worth of fuel up front according to my estimate for gas usage, assuming it was a normal gas vehicle. Turns out the vehicle used almost none of it. Great vehicle. Wasted gasoline. I don't get a refund for that. The Hertz rep should have given me a heads up. When I pointed that out, upon turning the rental in, she denied the vehicle was a hybrid. It certainly was. I felt ripped off. read more

Rental price 4/5; Service 1/5; Product 2/5 (Safety 1); Vehicle cleanliness 2(smell smoke) Reserved a small compact car online and confirmed over the phone before going. The Hertz representative stated that they do not offer a courtesy pickup and return service, but the repair shop might. Arrive two hours before pickup time. When I arrived, they did not have a compact car available for that day. I had to settle for a medium-sized vehicle with added insurance. The level of service provided creates a bad experience. They could not assist with questions about the vehicle offered. Returned in person because they were not willing to answer questions over the phone. I waited for hours to address concerns were as follows: low windshield wiper fluid, low antifreeze, low brake fluid, and low motor oil. The return agent stated that they do not inspect the car when they come back or before they leave with the new client. I did not provide a clear answer on who is responsible for maintaining the vehicle when in service (me or the company). No transparency about policies and communication, and safety concerns. The pre-rental photos are misleading as follows: Gasoline was not half full, vehicle fluid levels are on low potential safety concerns. read more

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This place doesn't deserve a rating there only 1 worker at a time horrible service this location has horrible customer service they are very slow so sad that Hertz hires people to do customer service with no skill to do a simple dispatch a total of 3 reservations took an hour to dispatch hope this post get seen by someone who cares and makes changes for the better it's a shame the lack of motivation to do great work this cannot be the new normal read more

Hertz Rent A Car - No hertz representatives at all for the past 15min - Car Rental Near Me - Pico Rivera, California

This is by far the best Hertz. They may not answer the phone because they are outside always busy.They always honor your reservation. The complaint about the oil is the company as a whole.Kudos to everyone at this store. read more

Bad service picked up car for 3 days return it the next day and charged me for 2 days need to improve customer service skills also

This location was about to close but Erica came to the rescue and helped me out last minute with the help of Lexi as well!! I hate being last minute customer I swear but this was an absolute emergency and they came through. Neta que estás muchachas ayudaron al millón!!! #Vamonos read more

Hertz Rent A Car - Inside business - Car Rental Near Me - Pico Rivera, California

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This is absolutely ridiculous , this hertz has gave me such a hard time! I've been here waiting for for a car I reserved for over in hour, I ask to speak with a manager the manager refused to speak with me. I ask the agent how long with it take to give me the car and she said she doesn't know. Every Spanish person is being help accept me. I'm literally just standing here I called my insurance agent and she said hertz is known for this there very difficult and they are very unprofessional . Avoid this place especially if you're non-Hispanic. Update received the car 2 hours and 15 min later , the car was filthy and it only had a 23% charge. On the contract she wrote it was 5/8 charged. This rental location needs to remove everyone of these morning employees... you don't care about customers.. I wished I would of looked up your reviews before I agreed to use my insurance service there but I did it after and I see why you have 2 stars and so many bad reviews.. your customer service is the worst... I will never do business with your company again read more

Two workers at counter & no customers there. I come in & told to have a seat. Two more customers come in & they're told to have a seat...the "manager" is texting & the other girl was on the computer. I left the key & my receipt & walked out, customer service...THERE IS NO CUSTOMER SERVICE!! Only a couple of lazy sarcastic people- amazed that they are on business! read more

Thank you so much Brook and Erica y'all got me a Tesla a while back and came back a few times god bless y'all best staff best hertz hands down !! read more

Horrible experience! The SUV we rented was old and the gas tank was practically empty. On top of that the oil change necessary light was on and the air bag light was also on. We had no choice but to go to Hertz because our car was being fixed. While I was waiting another customer was returning his car early because there were issues with his car. From what I overheard the manager had said he would be reimbursed but the clerk said he has to call and request a reimbursement and it was not guaranteed. I definitely would NOT recommend this place. read more

Hertz Rent A Car - Car Rental Near Me - Pico Rivera, California

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Absolute negligence! Rented a car here and they told me to wait inside as the clerk went to take pictures of the my soon to be rented vehicle thru Hertz, as soon as I got home the 1st hour I noticed a dent in the door when I reached back out for the pictures they said I should receive via email they told me they would be sent but I never received them once I told them to provide the pictures they told me no we only send them once and only once! I never got them the first time? Clerk told me just to take pictures myself? How unhelpful is that? Absolutely no accountability for the failed attempt to send me pics! After logging into my account I can clearly see my email is spelt correctly, how can nothing be done about this? read more

There's always only one rep assisting even though there are more in the back. It Doesn't matter if you reserve a car you're bound to be kept waiting over 30min. read more

Google says they are open from 9a to noon on Saturday. Voicemail says they are closed for the day. Employees were not very friendly when I went to pick up my car. Very stoic and interacted with customers as if they hate their jobs. They probably do. Hertz corporate needs to do something about their customer service here and hire people who appreciate the fact that they have a job. read more

Lexi is the best she was patient with me and made sure I was happy with my rental I recommend that you go to this location and please be patient with them because they will work miracles for you thanks a lot Lexi read more

The process was quick and easy. The representative who assisted us with the rental was extremely nice and friendly.

Got hooked up with an amazing deal, paid a low price for a really good car. Better than what I was expecting!

Many of their cars are in poor conditioned the representatives working there are not very helpful or honest. I refused to accept the rental car they offered me as it was not cleaned, damaged inside and out, and didn't look like it would be a comfortable drive for a road trip. read more

This review is not a reflection on the employees that work out of the office. This review is about the performance of the car we were given as a rental for the holiday weekend and for the district manager that did not return our email. We rented a 2019 Infiniti QX60 from your Pico Rivera location from Friday September 2nd to Tuesday September 6th. When we first started driving the car, there were no issues. As we're about halfway to our destination for the weekend, we heard grinding coming from the rear driver's side of the car. We were able to see the brake pad almost completely ground down. Not at the recommended minimum of 4mm. At this point, we were too far to return/exchange the vehicle. Driving home Monday, we experienced some of the worst braking. Anytime we tried to stop, the car would grind and make the loudest, roughest noise to catch. At one point, there was smoke coming from the vehicle when we came to a stop. The representative we turned the car back into on Tuesday experienced this as well, when she drove the car back to the lot. This is completely unacceptable. We paid $372.96 to not have to stress about a pre trip tune up on our own cars. Seems as though the car we were given hadn't been serviced before being put in use. No mechanic should've signed off on the vehicle to be put in service. According to your CEO, Hertz cars are supposed to be reliable enough to get travelers to their destinations as safely and responsibly as possible. We do not feel that this last rental lived up to that promise. Genuinely, nothing about this experience inspires any confidence to rent from Hertz again. We do not feel that we got what we paid for, considering our drive took us to the mountains, where brakes are not only expected, but necessary. read more

Rent a car from any other company! I rented a car on a summer trip, the company billed me for a parking fee for the customer who rented the car AFTER I'd turned in the car, a week afterwards. When I tried to call, couldn't get through so I emailed them, I was told that it is my fee and that my deposit of $200 wasn't returned either due to damage. This was a lie, there was no damage. Then, they didn't respond after I informed them that I have the turn in receipt. Card still charged. Lesson learned. They are a dishonest company. Go to a different car rental. read more

Went in to get a rental for the weekend,Great staff,quick and easy and got me on my way to Vegas! Check them out and thank you Brooke!

Please be advised I had the worst customer service experience while trying to rent a vehicle. So I I'm finished leaving my car at Auto Body Shop. Called a couple hertz branches found Pico Rivera branch where I'm informed they have cars for rent. I had my Car Insurance Company make reservation and Hertz. Ranch sent a Lyft to pick me up to take me to their car Rental Branch. Once I get there , I'm helped by a older Lady who does not know what the heck she doing answering calls while she attending me. She so slow and seems like she was I. Training as she kept stopping g to ask how to do this how to do that. They she offered me a Red Malibu, told her if they had other vehicle that was more economical. They said they had a beatle Volkswagen. Told them I'd rather stay with Malibu. At this point they said it's not for rental that lady made a mistake that cat only for local minimal driving. Ask if other options, was told no other cars available, told them been there couple times before and they would take me out to see what options they have they said anything out there already reserved because they were prepaid and or they needed to be repaired or that they were for Lyft purposes. How upsetting, that's why I called before having State Farm (my insurance company) make reservation for me. Now I'm with no cars for the holidays or for work since. Christmas is in middle of week. So aggravating and frustrating, upsetting really. Now have to figure out how to get around because was rude about it and unable to assist. I always rent with Hertz but after this I'm really considering taking my business elsewhere. I really would appreciate your feed back and maybe assistance in obtaining a car rental for the holidays and work until my car gets repaired and out of Auto Body Shop. Sincerely, Antonio Sagrero read more

Great Service. Thank you Dexter for going above and beyond and providing top notch service I will go back and rent from this branch again and recommend to everyone I know. read more

Poor customer service. Complete lack of empathy. Reserved a vehicle days in advance. Arrived and they said no vehicle was available for what I reserved. They did not provide me an alternative vehicle at the price I reserved. read more

They gave my car away in front of me, and then asked if it was ok. They asked if they could give me a different car as the couple who came in after me wanted a SUV. I said ok, however they never told me the car they where now giving me wasn't ready or fueled. read more

I've called this place 2 times to inquire about prices, they seem decent and tell you rates over the phone, that's important. Also, it's "Unlimited Mileage" for most of their rental cars. read more

A minus million star review. This place has been hanky since O.J. Simpson. We were given a car that had front end damage to where the front right tire wobbles . NOT SAFE. Upon returning their car they insist we smoked in it. No way in hell did we'd smoke in your car. We don't smoke in our own vehicles nor our house, so why would we smoke in your car. You say you smell something cherry and I said that's your cheap soap you use to clean your cars. Answer me this , if I smoked in your fucking car how did you smell your cheap cherry soap? Huh . read more

Hertz Rent A Car - My review - Car Rental Near Me - Pico Rivera, California

This place is not good at all. We planned a trip for our family to Vegas and there is 5 of us. We chose this place due to the Managers special. Beware of the Managers special, it was a small car, so we had no choice but to upgrade. My wife got the upgrade a Nissan Rouge and when she closed the door she just thought it made a weird closing noise. I got home from work and started to to pack the car, when I closed the drivers door I noticed it didn't close correctly. I inspected the car and realized the door was off alignment like it was hit, all the way to Vegas wind noise. We spoke to the company when we got back to no avail, this place will not be getting our business again. RENTERS BEWARE! read more

I'm a regular at this Hertz with Lyft. I have been driving for the company for over 4 years while attending a University. The last 2 years I have been renting from this location. Though the rental costs are expensive and they truly make it difficult to get most or all the rental covered via a quota for the week, the customer service is exceptional by both the Hertz and Lyft company employees. I've had issues along the way with cars and fees but they always go above and beyond and get the manager to assist to get things situated. They deserve more credit then this Yelp page suggests. read more

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I gave 1 stars based on 2 times of rent impossible experiences. Booked online and confirmed with local service person after, even though it isn't means car was reserved, it meaning I am in the waiting list, in a reservation pool, everything is depends on store manager' mode. I can't get my ride for twice 'cause "I don't have it, I will call you when if it is available". I do have checked parking lot in rear, car was there. -- Once is accident, the second is inevitable read more

Terrible customer service and experience. They did not honor a reservation requested from a month ahead. Vehicle was not here for set appointment pick up. Had to go to different location.... read more

Had a great experience here. The staff was very helpful when I got there. I rented a Van for a quick trip with a large group. I got a Chrysler Pacifica, it was clean and comfortable to drive. The process for renting out the car was quick and smooth. Didn't have any issues at all. Will be using them again if needed! :) read more

I had a great experience with Hertz Pico Rivera. Maria Natareno was the associate that helped me and she went over and beyond to help me with everything. Thank you Maria! read more

Wow where can I start ? Had an appointment at 8 am showed up, waited until 9am and still no car, employees were just hanging out in the back talking only one girl named Mayra in the front desk answering phones . On our return same story completely unorganized, rude , one employee jumping from one and to different customer without finishing any one off. Make sure you take pictures of everything !!!! Thank god we did ...again if your ok with waiting and having to explain yourself over n over to different employees then go ahead. read more

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Very disappointed by the service here. I picked up a van for use on a short business trip. As I drove away, I noticed an unpleasant odor so I bought febreze to spray. As I started spraying and looking more closely through the vehicle, I started to realize it hadnt been cleaned. There was sticky residue all over the side pockets and crumbs from what looked like childrens cereal in the back. The part that really frustrated me though was that when I mentioned it to the team upon vehicle return, they just gave a very dismissive, insincere "sorry, they usually clean them". The manager in particular, Steven, seemed like he couldn't care less and actually shrugged his shoulders while he rattled off some memorized spiel about policy to me. read more

The employees at Hertz Rentals in Pico Rivera were a bit reluctant to help, but I understand that they must abide by their policies, which help no one. I recently went to rent a car, couldn't finish the transaction, so I cancelled the reservation, guess what? They still charged my card for the entire amount!! Even though I didn't get the car! I'm out the money until they release it back to me , in 5 to 7 business days. Holding my money hostage, is just not right. Thanks Hertz for showing your ineptitude in this matter. Adjust your policies to actually help your customers. Did not like my experience at Hertz one bit!!!!!!! They asked to give a rating, I would have done a half star at best. read more

Best car rental I get free upgrades from Toyota to Mercedes I am amazed every time and I love George he helps me out all the time! I will rent cars here all the time when mine breaks down! It breaks down a lot!! Thank you George and hertz! I love you all! read more

This was the worst experience renting a car I've ever had. This business is a scam. First off I got there & they took 40 minutes to get to me despite there being only 1 person ahead of me & 4 people working. When I got the car, the car's brakes were screechy & even though I told them they said that they didn't have any other cars I could use because it would be an upgrade. Then upon returning my car They charge me an extra $50 dollars for gas, even though they gave me the car at 3/4 & I brought it back @ 1/2. The worst part was the lady that I spoke with, Ruba absolutely the worst customer service skills, so rude, & did not explain or answer my questions. I'll be going to enterprise next time. read more

The worst customer service. Understaffed. Current Staff is slow and takes too long. They don't respect reservations.