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    Enterprise Rent-A-Car

    3.5 (60 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 2 weeks ago

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    5 years ago

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    4 years ago

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    7 years ago

    Here's a bright idea... don't accept reservations if you don't have enough cars to accommodate them. You really screwed me over.

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    9 years ago

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    8 years ago

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    14 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    12 years ago

    Every experience here has been great. Car anyways ready and customer service great too. Weekend special is amazing deal

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    11 years ago

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    10 years ago

    Excellent customer service, couldn't imagine better.

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    What even makes it more convenient is that they'll allow you to leave the return time open ended.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.9(41 reviews)
    2.6 mi

    I was in an auto accident and the person who hit me insurance covered this rental. The person who…read moreinitialy assisted me was able to set me up with a car without authorization but rushed the process. Not only did he give me a vechicle that wasn't equivlant to my sedan, the car had no winshield wiper fluid, air in tires low, muffler fluid maybe leaking since it sound like a go-kart and smelled like masked marijuana. I pointed out the markings when we went over the car together and he kept brushing it off saying not to worry about it because it was preexisting. He rushed to get me out of there and sent the invoice to the wrong email. When I tried to fix it, and asked for a business card he said he didn't have one but gave me a number to call. It wasn't a direct office line and I ended up waiting on hold for 20 minutues until I was actually able to speak with someone in the office to get it corrected. The entire process took longer than expected (he had the incorrect information and was confusing me with another customer. I had to tell him to double check) and I was running out of time and had get back to work. I had a better experience when I returned the vechile and voiced my concerns. Expecially, when she noticed the small dents on the hood and I told her that I reported this to the agent who set me up with the car and he told me not to worry about it. She reassured me that I wouldn't get charged. When I asked for a printed receipt, they had issues with their printer but she made sure my email was actually correct and it was sent immedately which I appreciated. She also apologized multiple times (event though it wasn't her fault) and offered me a 1 day of free rental and tank of gas. I highly doubt I will be coming back but I appreciate the gesture. She's the reason this reivew did not have one star.

    Scheduled my reservation for 12:00 PM, which is also their closing time. No plan for people maybe…read morebeing a little late, they just locked up and went home without so much as a courtesy call. Customer service told me I was supposed to look up their hours ahead of time and figure out that a 12:00 reservation meant 11:45. The nature of travel is that people get delayed. Don't schedule appointments that only work if the customer is early. Not that it would have mattered, because nothing like the car that I reserved was present in their lot.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(27 reviews)
    4.4 mi

    Five HUGE stars for Enterprise in Lexington!…read more I may preface this by saying that I was definitely born in the wrong century in that I despise using computers/apps for every transaction nowadays. It is a true godsend to do anything these days without it turning into a major stress event involving ill-programmed websites/computers/passwords, absence of human communication/interaction, customer set-ups designed solely for the business-owner advantage, automated telephonic nonsense, computer-cryptic hidden fees, etc. Here's the story: My car croaked and I needed to rent a car. In fear of what I have described above, I boldly decided to risk it and simply just walk down to Enterprise at opening time to see about renting a car. I was stressed already and anticipating "the usual" like being told "you have to book this on-line" and/or "you need a user ID to access a new account" and similar such nonsense. Instead, I was welcomed by a very pleasant lady (Abigail) who was well spoken. She clearly stated the rental information and answered any questions I had. She booked a car to fit my needs and the price was clear and all info was up front. Before I knew it, I was led over to my car, and I was driving off on my merry way all within 10 minutes or less of my arrival. I literally left with a smile and low-than-ever cortisol levels. At the end of the week, I called Enterprise and spoke to Richard on the phone, and I informed him that I needed a week-long rental extension and he set it up via phone in seconds. He was very helpful and pleasant and a good communicator. It later turned out that my own car was now repaired, and I didn't need the rental extension after all. I called Enterprise and Richard answered. I informed him of my situation and said to "just return the car when you like and everything will be all set." The return process was a snap. Everything was lickety-split and totally "user friendly" and all info was clearly and concisely presented. Best of all, everything was accomplished without my ever having to touch a computer -not even once. No run-around, no confusion, no hidden fees, real people, etc. Old school and I'm lovin' it! Thank you, Enterprise!

    Today was my 3rd time renting from my local Enterprise. Richie and his coworkers are awesome - they…read moretook great care of me and the car I got was perfectly suited to my needs. Thanks guys!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Thrifty Car Rental - Thrifty location in Harvard Square closed on a Tuesday at noon.

    Thrifty Car Rental

    1.9(44 reviews)
    3.0 miHarvard Square

    I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road…read moretrip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up. Long story short, do not rent from this company.

    Unfortunately it's not possible to give zero stars. The car we got had stained upholstery but…read moreworked fine. We agreed to return it to the same location in Harvard Square. "DO NOT," the agent warned us, "under any circumstances use the automatic PlatePass to pay tolls." This caused some consternation when we had to go through a toll that was automated. We figured Thrifty would bill us the amount, about $2. A few days later when we went to return the car before going to the airport, a handwritten sign on cardboard informed us that the Harvard Square location was closed (in the middle of a Tuesday) and we would have to go to downtown Boston to return the car. Never mind that we needed to catch a flight. We tried for a while to get in touch with Thrifty central, which proved impossible. Finally we gave up and drove to Boston, dropping the car off with a surly rental person there. The icing on the cake? Getting a $10 bill from Thrifty for going through a toll pass and not using the automatic PlatePass. Never again, Thrifty. Never again.

    Photos
    Thrifty Car Rental - Handwritten sign telling you that if you need to pick up or return a car you're out of luck.

    Handwritten sign telling you that if you need to pick up or return a car you're out of luck.

    Thrifty Car Rental

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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