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    Budget Car Rental

    1.9 (60 reviews)
    Closed 7:00 am - 6:00 pm

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    Ask the Community - Budget Car Rental

    Review Highlights - Budget Car Rental

    The manager (Steve or Mike?) was very courteous and good-humored even though the business was very hectic on his end.

    Mentioned in 3 reviews

    Read more highlights

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    U-Save Car & Truck Rental - Rent a 15 Passenger Van

    U-Save Car & Truck Rental

    (63 reviews)

    Allston/Brighton

    AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

    Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.

    Penske - This is a photo of the fuel gauge when we returned our truck to the lot.

    Penske

    (2 reviews)

    Allston/Brighton

    TL;DR: PENSKE IS UNTRUSTWORTHY AND UNRELIABLE…read more I booked a reservation for a sprinter van a month out from the date I needed it, and I called the day I booked to confirm that the van would be at the Allston, MA location that was offered, and I was told it would. fast forward to pickup date, I receive a call at 7:30 AM telling me the van, which I purposely booked for ease of driving in a city, was not available and they instead could offer me a 16' truck for the same price (how generous). After I begrudgingly agreed, I received another call asking if I could pick it up in Medford, 8.5 miles away. I said no, I needed it in Allston, to which they said no problem, we'll get it over there for 5pm pickup. As I am arriving to Allston at 4:45, I receive a call asking if I can pick up the truck (which I never wanted) in Medford. When I said I could not, I was asked if I was interested in discounting the price of an uber to Medford off my reservation. LOL. I will NOT be using Penske ever again and I will be actively recommending anyone BUT Penske for my friend and family's future moving needs.

    One of the worst experiences I could possibly have. the employees are not trained to any degree…read more The manager was beyond rude and while in the office the whole Penske team was swearing and fighting. I waited 55 min to get a truck because of such lack of any dedication at this establishment. Very unprofessional workers, I'm sure Penske has better more professional locations but this place is like the blind following the blind. Avoid this at any cost! =/

    U-Haul Moving & Storage at Central Square - Rodents at U-Haul storage Cambridge,  MA location.

    U-Haul Moving & Storage at Central Square

    (98 reviews)

    I am no longer renting a storage unit from U-Haul. I have made a complaint with your home office in…read moreArizona and I have filed a insurance claim with your insurance company RepWest. Mr. Francisco, Diseases directly transmitted by rats. Hantavirus Pulmonary Syndrome. This is a viral disease that is transmitted by the rice rat. This disease is spread in one of three ways: inhaling dust that is contaminated with rat urine or droppings, direct contact with rat feces or urine, and infrequently due to the bite of rat. They also carry. Officially, the CDC (The Center for Disease Control) lists seven diseases North American rats and mice transmit directly and 11 they transmit indirectly. None sounds good, and several can kill you. ... Foodborne disease is transmitted through saliva, urine, and droppings. In the course of one day's food rummaging, a rat can unload 50 half-inch droppings. I understand you are not responsible for what happened to my belongings, due to the rodent problem.However, my storage unit was infested by rats, rat fences and destruction of my personal property. i.e. my polo jacket, khakis pants, comforter and my suitcase. Due the high probability of transmitting a deadly disease carried by rodent, I was forced to discard my belongings!!! These items were destroyed by rats eating, nesting and probably reproducing inside my storage unit # 366 located at your Uhaul location in Cambridge,MA 844 Main Street. 02139 I complained about my unit having been overturned by rodents, back in October 2017. But nothing really happened. I understand that unfortunately, there is a huge homeless, disenfranchised people that occupy your area. I was threatened by one of your ex-customers that , had a storage unit next to mine, a year ago. They started asking me for money, then the man became aggressive and threatened me! I called 911, a Cambridge, Massachusetts police officer arrived. When I told the officer what happened, they lied and changed their version of events. The officer, let them go with a warning. And I quickly left your Uhaul location and headed home! Another time, I came to your location early on a Sunday morning, I was stuck outside your Cambridge Uhaul location because your after hours access card would not work!!!!! A caucasian man with a seringe dangling out of his arm, stumbled down the sidewalk towards me. He asked me for money, I noticed he had dried up blood on his arm, I told him I didn't have any money and ran away! I contacted your Uhaul customer service number, and explained, I was being charged an extra $5 for after hours access, and still couldn't get inside!!! And I also believe some of them also rent storage units and probably store food items in those storage items, in your Cambridge,MA location. I am not blaming you for the staff at this particular U-lHaul l ocationor what happened to me me or the serious rodents problem in your location. But, my belongings should have been safe and not destroyed by disease carrying rodents!! I have spent in excess of $2,000.00 during the 2 1/2 years of being your customer. I am sorry, I had to terminate my business with Uhaul. But between the rodents destroying and contaminating my entire storage unit, also I am purchasing a home in March, and I am now storing in a friend's home, here in Brookline, MA. I considered leaving some of my personal items in my storage unit, in your Cambridge Uhaul location. Because I could not salvage those because they were too contaminated with rodent excrement and the possible spread of dangerous pathogens and disease! But, after I saw the extent of rodent damage , rat excrement all over my clothing, linens, luggage and basically the infestation and contamination of the entire unit, I decided to end my storage occupancy at this location. Respectfully Yours,

    Excellent cool folks working there, exactly what I needed that day of the rental; employees are NOT…read moreanal-retentive people like some "other" places when you just want to get what you need and go about your day, and if you're a little late on the return, the employees DO NOT give you the all high-and-mightly "Karen" treatment. In conclusion, great place to rent what you need, and as a customer, don't give these working folks a hard time, it's tough doing public service-facing jobs, remember that!

    U-Haul Dealer

    U-Haul Dealer

    (2 reviews)

    Jamaica Plain

    This is my new favorite place to rent small trucks which I do frequently for family business…read more Despite the urban location it's a good-sized lot so it feels safe to get in and out of the lot without getting dinged. (Boston is another story!) My brother-in-law was really surprised by the customer service. He's from out of town and actually said "I didn't expect that from a u-haul on the east coast." I wasn't surprised at all. My first interaction with the business was a chance encounter. I was waiting for a bus a little way down the road and an employee walked up and asked if I needed help. When I said no, he pointed out that the bus no longer stopped there. Wow. Talk about going out of your way and making your business look genuinely good! On my most recent rental, we worked with Justin and this is obviously a long-running family business he takes great pride in. We interacted with other employees as well who were very positive and professional. One thing we thought was really great was how the manager came out and helped validate/adjust our rear view mirrors, walked us through all the steps to getting ready that are easy to forget when you're in a rush to get on the road, but he did it in such a friendly way, it never felt like a waste of time, more like he just really cared about his business and us getting on our way safely. It didn't stop there, he gave us advice on a better place to leave our car, and left us feeling he wanted us to take his advice, not because it helped him in any way, but because he knew it would be easier and safer for us. That's probably never happened to me on the east coast. At least not at a rental place that often just wants you out of the way. For those who were confused and frustrated by u-haul's pricing, it's really pretty straight-forward. True, multi-day rentals get expensive, but for young people to expect someone is going to just "give them a break" and count a second day for free, that's just not the way I've ever seen these things work. So I'm sure there was some misunderstanding. Bottom line: great family run business that is aware of the big-picture around being genuine, and providing customer service so you can get what you need to done safely.

    I've lived in a city for the past six years, and I've moved apartments a lot. Before that, I stored…read morestuff from my college dorms and apartments over the summer, and used Uhaul trucks for move-ins and move-outs. I've used Uhaul probably 8-10 times in the last decade. But my most recent experience with them was so bad, I will never, ever used a UHaul again. In a nutshell, we were moving from one town to a neighboring town, and we had to move in and move out on different days. When I made the reservation online, I believe I requested that we pick up the truck at 8am and return truck at 5pm the following day. A month later, our contract says we have 24 hours and have to return the truck by 8am, which would obviously be impossible given our moving constraints. We told the Uhaul employee that we wanted to return it in the afternoon on the second day. He said that would be fine. The fee was a flat rate. Now, being generous here, maybe there was some sort of innocent miscommunication, on our part or theirs. Maybe the employee didnt hear or understand us. Maybe he forgot to mention the extra fee. Maybe we weren't as clear as we thought. Regardless, we believed we had permission to keep the truck passed 8am. So when we returned it midday (approx. 1pm), and we were given a late fee of about $50, we were surprised. The really bad experience, though, comes in how Uhaul employees treated us when we questioned the late fee. Throughout the entire complaint process, they were incredibly rude--to the point of meanness, treating us like we were liars, trying to swindle them out of $50 bucks. At one point one employee actually walked away while we were still speaking to him. We were yelled at, shuffled around from manager to manager, had our official complaint "closed" and marked as "resolved" when we'd spoken to none one, only gotten a voicemail. It's one thing to ultimately refuse to refund the late fee, but they did not have to treat us so poorly. That's why they've lost our business.

    Budget Car Rental - truck_rental - Updated May 2026

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