AU-Save puerto rico is an avoid at all costs. Couldn't believe they had close to 9 stars on…read morepriceline. Priceline listed them as an airport rental so I got an uber to the airport and enter the car rental area. No U-Save. I look at my confirmation and they say to call and they will pick me up. Took forever for them to arrive. Other shuttles passed through 3x before my shuttle arrived. They will nickle and dime for toll fees and addition to fraudulent scratch claims. DO NOT SIGN ANYTHING WITHOUT DOCUMENTATION. They have an electronic sign pad and the guy will say sign here to show you picked up the vehicle and on return they will say sign here to show you delivered the vehicle. In my email they claim I agreed that the car was in the condition before pickup and after pickup that they claim. They never said this at all. ASK FOR WHAT YOU ARE SIGNING AND READ THE FINE PRINT. YOU WILL BE CHARGED. My 290 dollar rental turned into an 880 dollar bill for 9 days rental. I'm pretty sure you aren't allowed to tell someone to electronically sign something and claim they signed for a reason other than what was stated. They give you no paperwork at all. They said I had an incident when I did not. I very minor scratch on the car, that I believe was there before I left. I took pics of numerous scratches on the car that were not highlighted yet they claim there was a new one. Pictures are so terrible scratch can not even be seen. They charged me 500 dollars for something I did not do. If my credit card doesn't side with me I will see if it is worth it for an attorney. If an attorney reads these and wants to go for a class action lawsuit I am happy to tell how they lied, provide the pictures and also describe how they fraudulently claim you signed something stating an event that you never read. steve 434.426.1837

Nightmare. Stay far, far away. Hidden fees, dishonest quoting, and no customer support…read more First, they gave me the wrong vehicle. Then, even though I showed them the type of vehicle I booked, they showed me some fine print in the subtext that read, "Vehicle type not guaranteed". I was attempting to rent a multi-passenger vehicle for a field trip I was organizing. I ended up with a smaller van and having to recruit two chaperones to take the kids that couldn't fit. They promised me I could return my vehicle at 5PM on a Sunday. When I got there, nobody there. I waited for 2 hours, nobody came, then when I came back the next day they charged me for an extra day... and charged me another full day for parking (I left my car in their lot). When I said I attempted to return the vehicle on time but that nobody was there, they said, "Sorry, not my problem." Ridiculous and cruel! They also charge you more if you book them off of Expedia, just be aware. Evidently there's some contract language that allows them to do that. "Ripoff" doesn't even begin to describe this company. You've been warned.

They opened 1/2 hour late, were under staffed for the people waiting, and had several broken cars…read moreor not cleaned out. I paid online hoping to save some time, ended up wasting a lot anyways, they didn't even have the car I requested on the lot. On the plus side they did offer to give me another car to save time. Alas, sometimes you have to go routes like this rather than zip cars. UPDATE: Giving them the benefit of the doubt, as they upgraded my car and did give me a discount for the trouble. They handled it better than other places.

We made a reservation online. When we came to pick up the truck, the receptionist told us that…read moretruck we reserved was not available, so we left the office without getting the truck we reserved. It ended up that we were being charged a security deposit of $150 (that should be on hold until we return the truck). This charge was on hold on our bank account for 5 days, then the money was taken from our account even though we did not rent the truck. When we called the office to ask why there charge us for deposit if they did not give us the truck, the receptionist replied that this is our billing company, not us. She said we can see that you did not take the truck because it was not available, you refused to take a van we offered, so we can ask our billing company to issue a refund that might take 5 more days....

I'm in the process of packing to move and need boxes. Lowe's and Home Depot were out, but I was…read moreable to order 30 boxes on the U-Haul site. I scheduled to pick them up today. I arrived, and the woman at the desk was eating her lunch. I told her I was there to pick up boxes I'd ordered online. Between bites of her lunch she said, "Oh no. We're out of large boxes." I asked why I hadn't been notified, and the woman next to her told me they'd been busy. Well guess what. I'm busy too - trying to pack. The woman with the lunch said, "I'll refund you" while continuing to eat. I told her I'd like a receipt showing I'd been refunded, and she grudgingly gave me one. Moving is extremely stressful and I'm beyond angry. And I still have no boxes.

The people that work here are so calm despite the shit show of people that show up to their doors…read more It's probably not easy running a business like this in one of the busiest college cities in the country but they get it done and move on to the next thing. They do seem a bit overworked and deserve more pay.

Damn. So many bad reviews but I had a great experience. Shout out to Mike (I think this was his…read morename). He was amazing, so nice, and 100% prevented a fight between me and my partner by convincing him to add more time to the rental (damn right we needed more time). Mobile after hours check-in was easy.

I was robbed. I went over the contract. It states "If you return after store hours, verify the…read moreequipment return on mobile device by going to uhaul.com/share. Or you can choose to have a U-Haul Representative verify it for you the next business day. There is $20.00 convinience fee for this option." So since I did verification of the equipment return on mobile device while I was dropping off the truck. That should have covered the $20.00 convinience fee. But, U-Haul decided to charge me just because I dropped off the key after hours, although I did the verification on the mobile phone.  Basically, U-Haul decided to rob and steal money off of a customer. Very dissappointed by the how thing were handled. Because i E-mailed about this fee to the genral manager, Arcturus Johnso, and I STILL owe the $20 fee even after following the steps as it is stated on the CONTRACT. I did not know U-Haul was a thief that steals money from customers. General manager stated unless if the trucks are returned in person, there is a $20 fee. The general manager, he himself does not know the company policy.

I am no longer renting a storage unit from U-Haul. I have made a complaint with your home office in…read moreArizona and I have filed a insurance claim with your insurance company RepWest. Mr. Francisco, Diseases directly transmitted by rats. Hantavirus Pulmonary Syndrome. This is a viral disease that is transmitted by the rice rat. This disease is spread in one of three ways: inhaling dust that is contaminated with rat urine or droppings, direct contact with rat feces or urine, and infrequently due to the bite of rat. They also carry. Officially, the CDC (The Center for Disease Control) lists seven diseases North American rats and mice transmit directly and 11 they transmit indirectly. None sounds good, and several can kill you. ... Foodborne disease is transmitted through saliva, urine, and droppings. In the course of one day's food rummaging, a rat can unload 50 half-inch droppings. I understand you are not responsible for what happened to my belongings, due to the rodent problem.However, my storage unit was infested by rats, rat fences and destruction of my personal property. i.e. my polo jacket, khakis pants, comforter and my suitcase. Due the high probability of transmitting a deadly disease carried by rodent, I was forced to discard my belongings!!! These items were destroyed by rats eating, nesting and probably reproducing inside my storage unit # 366 located at your Uhaul location in Cambridge,MA 844 Main Street. 02139 I complained about my unit having been overturned by rodents, back in October 2017. But nothing really happened. I understand that unfortunately, there is a huge homeless, disenfranchised people that occupy your area. I was threatened by one of your ex-customers that , had a storage unit next to mine, a year ago. They started asking me for money, then the man became aggressive and threatened me! I called 911, a Cambridge, Massachusetts police officer arrived. When I told the officer what happened, they lied and changed their version of events. The officer, let them go with a warning. And I quickly left your Uhaul location and headed home! Another time, I came to your location early on a Sunday morning, I was stuck outside your Cambridge Uhaul location because your after hours access card would not work!!!!! A caucasian man with a seringe dangling out of his arm, stumbled down the sidewalk towards me. He asked me for money, I noticed he had dried up blood on his arm, I told him I didn't have any money and ran away! I contacted your Uhaul customer service number, and explained, I was being charged an extra $5 for after hours access, and still couldn't get inside!!! And I also believe some of them also rent storage units and probably store food items in those storage items, in your Cambridge,MA location. I am not blaming you for the staff at this particular U-lHaul l ocationor what happened to me me or the serious rodents problem in your location. But, my belongings should have been safe and not destroyed by disease carrying rodents!! I have spent in excess of $2,000.00 during the 2 1/2 years of being your customer. I am sorry, I had to terminate my business with Uhaul. But between the rodents destroying and contaminating my entire storage unit, also I am purchasing a home in March, and I am now storing in a friend's home, here in Brookline, MA. I considered leaving some of my personal items in my storage unit, in your Cambridge Uhaul location. Because I could not salvage those because they were too contaminated with rodent excrement and the possible spread of dangerous pathogens and disease! But, after I saw the extent of rodent damage , rat excrement all over my clothing, linens, luggage and basically the infestation and contamination of the entire unit, I decided to end my storage occupancy at this location. Respectfully Yours,

Excellent cool folks working there, exactly what I needed that day of the rental; employees are NOT…read moreanal-retentive people like some "other" places when you just want to get what you need and go about your day, and if you're a little late on the return, the employees DO NOT give you the all high-and-mightly "Karen" treatment. In conclusion, great place to rent what you need, and as a customer, don't give these working folks a hard time, it's tough doing public service-facing jobs, remember that!

I had a great experience getting a uhaul here. They only had one truck and Jahn rearranged…read morereservations around so I was able to get it! I rented for 1 day and did not experience any suprise fees upon return. I dont know what the previous review is about--they don't charge an overnight drop fees. Highly recommend! Thank you Jahn (pronounced John) :)

This place does the bare minimum and ownership doesn't care about customers…read more Rented me a truck with the promise I could return it overnight. The key return box was too small for the key so I had to either accept $40,000 liability overnight or late fees. Got mad when I explained I didn't want to do either and never got a refund. Owner said he would reach out but did not respond to my emails.

Get around is basically engaged in criminal theft. If it works it works, but if there are any…read moreproblems there is no customer support and no refund. The very phone number they gave me to call for customer support no longer rings. 2 day far rental, 700$ in charges, no avenue to fight for my money. This is ridiculous

HORRIBLE. They canceled my rental 8 minutes before it started. Customer service informed me that…read morethere were no other cars available in the area and I have to wait 7-10 days for a refund. They offered me a 10% discount on my next ride (which I will never take). Ridiculous holding fee of $150 before I even got a chance to inspect the car myself but I was in a bind and needed something asap and flexible. I 100% do not recommend Getaround. I used Turo the next day and the service was A1.

This is my new favorite place to rent small trucks which I do frequently for family business…read more Despite the urban location it's a good-sized lot so it feels safe to get in and out of the lot without getting dinged. (Boston is another story!) My brother-in-law was really surprised by the customer service. He's from out of town and actually said "I didn't expect that from a u-haul on the east coast." I wasn't surprised at all. My first interaction with the business was a chance encounter. I was waiting for a bus a little way down the road and an employee walked up and asked if I needed help. When I said no, he pointed out that the bus no longer stopped there. Wow. Talk about going out of your way and making your business look genuinely good! On my most recent rental, we worked with Justin and this is obviously a long-running family business he takes great pride in. We interacted with other employees as well who were very positive and professional. One thing we thought was really great was how the manager came out and helped validate/adjust our rear view mirrors, walked us through all the steps to getting ready that are easy to forget when you're in a rush to get on the road, but he did it in such a friendly way, it never felt like a waste of time, more like he just really cared about his business and us getting on our way safely. It didn't stop there, he gave us advice on a better place to leave our car, and left us feeling he wanted us to take his advice, not because it helped him in any way, but because he knew it would be easier and safer for us. That's probably never happened to me on the east coast. At least not at a rental place that often just wants you out of the way. For those who were confused and frustrated by u-haul's pricing, it's really pretty straight-forward. True, multi-day rentals get expensive, but for young people to expect someone is going to just "give them a break" and count a second day for free, that's just not the way I've ever seen these things work. So I'm sure there was some misunderstanding. Bottom line: great family run business that is aware of the big-picture around being genuine, and providing customer service so you can get what you need to done safely.

I've lived in a city for the past six years, and I've moved apartments a lot. Before that, I stored…read morestuff from my college dorms and apartments over the summer, and used Uhaul trucks for move-ins and move-outs. I've used Uhaul probably 8-10 times in the last decade. But my most recent experience with them was so bad, I will never, ever used a UHaul again. In a nutshell, we were moving from one town to a neighboring town, and we had to move in and move out on different days. When I made the reservation online, I believe I requested that we pick up the truck at 8am and return truck at 5pm the following day. A month later, our contract says we have 24 hours and have to return the truck by 8am, which would obviously be impossible given our moving constraints. We told the Uhaul employee that we wanted to return it in the afternoon on the second day. He said that would be fine. The fee was a flat rate. Now, being generous here, maybe there was some sort of innocent miscommunication, on our part or theirs. Maybe the employee didnt hear or understand us. Maybe he forgot to mention the extra fee. Maybe we weren't as clear as we thought. Regardless, we believed we had permission to keep the truck passed 8am. So when we returned it midday (approx. 1pm), and we were given a late fee of about $50, we were surprised. The really bad experience, though, comes in how Uhaul employees treated us when we questioned the late fee. Throughout the entire complaint process, they were incredibly rude--to the point of meanness, treating us like we were liars, trying to swindle them out of $50 bucks. At one point one employee actually walked away while we were still speaking to him. We were yelled at, shuffled around from manager to manager, had our official complaint "closed" and marked as "resolved" when we'd spoken to none one, only gotten a voicemail. It's one thing to ultimately refuse to refund the late fee, but they did not have to treat us so poorly. That's why they've lost our business.