Hertz car rental on Waco drive gets a five star from me for their outstanding customer service and…read morea genuinely pleasant rental experience!! Both of the people that I interacted with were phenomenal and genuine. Thanks, Hertz on Waco Dr!

I had good service today at Hertz. Jaycee took care of everything from start to finish. Our vehicle…read moredied while passing through town. Jaycee & Frank both worked their magic to assist us with a rental & discount programs that we are a part of. She didn't seem bothered to handle the extra time and effort. She even arranged to have us picked up where the car was stranded. The driver was super friendly, too! My two daughters were tired, bored and hungry and they offered them food & drinks. I'm so grateful. It was such a kind offer. We also enjoyed a few laughs while processes the rental. Thank you for your kindness, quick service & hospitality

First off, I would like to state that I absolutely loathe the car buying experience. I had my last…read morecar for almost ten years..... Since I did own my last car for 10 years, the maintenance issues just got to where it was not economical to keep it. My father told me to check out Enterprise (rental cars) for their used car sales. I already knew I was NOT going to a car dealership. I instead found a few cars with Hertz in Killeen. I was lining up financing at my credit union and the loan officer referred me to CMC. I never would have considered buying a car from a little place on the side of the road but it turned out GREAT! I was shown a few cars that were too small but they said they had one being serviced and would be getting it back the next morning. That car turned out to be the one I purchased. I got a decent amount for my trade in and was on my way in about an hour. This NEVER happens, but I even got my plates the next day. Overall stress free and positive experience.

I shopped at a couple of the larger dealerships and was reluctant to go to a smaller one. I was…read moresurprised to hear Justin (#1) say "take your time- there's no rush" and encouraged to look around the sales lot and test drive wherever I chose. When I found the vehicle that fit me, I resigned myself to several hours of waiting, but was actually finished and on my way in just over an hour. I am an older woman and appreciate being treated with respect - not condescension- and Justin (#2- mgr.) was completely respectful - heard my offer, countered and we came to an agreement with the least drama I have had in MANY years of car-buying! This was about as easy as it gets and if I buy again, I will go see these guys! R. Shaw Robinson

The Asst Branch Mgr cancelled my reservation for lack of vehicles at 6:30pm for my 8am pick-up the…read morenext morning by an email message no less. This is unacceptable business practice. Who does this? Enterprise - Do better! This location has poor ratings and I have learned the hard way with no car waiting for me. I made this reservation weeks out and received multiple requests for confirmation which I completed so why were they unprepared or unwilling to fulfill my reservation. Don't rent from the Waco Enterprise locations. Just awful customer service.

SCAM. BEWARE. They stole my money. They lied. They are untrustworthy. Was scammed out of $162. If…read moreyou rent from them please make sure to take videos and pictures and don't forget to take video of the gas tank as well. I saw the other reviews but because I was desperate I went ahead and rented a car from budget and it was the most awful thing I could have done. Please go elsewhere you will have problems.

Despite the other low reviews I was a bit concerned doing business here but I didn't have a choice…read moreas my rental pick up from DFW was not working out due to low battery issues. Enterprise had all my info, instructed me to come to this location on Jack Kultgen to do a car swap...as soon as I arrived I was greeted and helped by Cassidy who was prepared for me. She handled everything swiftly and manager David also made sure things went smoothly and I was in and out in under 10 minutes. Fantastic service and coordination!

I recently rented a vehicle from Enterprise on Jack Kultgen, and unfortunately, my experience was…read moreextremely disappointing due to the way I was treated by the employee assisting me, David. Before arriving at the location, I spoke with a very kind and professional young woman over the phone. I explained to her that I normally drive a Ford F-250 and was hoping for something at least somewhat comparable in size because I have a large family. She explained that my insurance would only cover a certain amount and that a regular-sized truck would cost an additional $20 per day out of pocket. I completely understood that this was an insurance limitation and not her fault at all. I even explained that while I preferred something larger, I really did not want to pay additional out-of-pocket expenses if possible. When I arrived to pick up my rental, the interaction with David immediately felt uncomfortable. I calmly explained that I understood a truck might not be possible, but that something even slightly larger than a very small compact car would be helpful for my family. Instead of listening, David responded in a very rude and condescending tone by saying, "So you want the smallest car we have?" That was clearly not what I was asking, and he knew it. It felt intentionally dismissive and sarcastic. What made the situation even more frustrating was what happened next. While I was standing right there, another customer requested a Toyota Camry. David openly told that customer he was going to upgrade him for free to a larger midsize SUV. Meanwhile, David proceeded to assign me the small Camry. The entire interaction felt less like customer service and more like a display of power and aggression -- almost as if he wanted to make it clear that he could do whatever he wanted regardless of what I had politely requested. At that point, I chose not to argue or create a scene. I simply accepted the vehicle because I needed transportation. However, for the next week and a half, my large family struggled to fit comfortably in a vehicle that was much smaller than what we are accustomed to driving. It created unnecessary inconvenience during an already stressful time. To make matters worse, I was still charged an additional $2.00 per day for what appeared to be the absolute smallest vehicle they could have possibly provided me. That honestly felt insulting after the way I had already been treated. I understand that vehicle availability and insurance limitations are sometimes outside of an employee's control. What is within their control is how they treat customers. Had David simply spoken respectfully, listened to my concerns, and treated me with basic courtesy, this review likely would not exist. The young woman I spoke with on the phone demonstrated professionalism and kindness, so I know respectful customer service is possible at this location. Unfortunately, because of this experience, it is very unlikely that I will use the Enterprise location on Jack Kultgen again. To be honest, this interaction has made me reconsider using Enterprise at all in the future. Customers deserve to be treated with respect, especially when they are already dealing with stressful situations that require a rental vehicle in the first place.

After two Walmarts refused to install a battery I purchased from them, I took it Kegley Automotive…read more Mr Kegley dropped what he was doing and started the installation immediately. I'm so impressed with them.

Vehicle is still being worked on but I have to say that the mechanic owner Carl is an A+ credit to…read morehis craft. His dedication to doing things right.. The FIRST time. He's super honest and transparent; NOT mixing words, and making up hidden issues is a VERY welcomed change we could all learn from! Check this business out. You won't find a more dedicated guy to work on your car like it was for his own. Honest and affordable service.

I am new to Waco, and as such haven't found all the gems here. I went to Auto Zone to purchase a…read moreheadlight bulb because mine had burned out. I was told the guys at Auto Zone would put it in for me. As it turns out, my specific car is one they aren't able to replace the bulb for--liability reasons. Totally understandable. So, as the employee is stunned that I don't know ANYONE in town to install it for me, a fellow customer walks up. He asks what I need--and says that he can replace it for me quick and easy. Really?? are you sure!!?? So, he goes to his truck, pulls out his tools, and proceeds to change my light for me. My faith in Wacoans is instantly renewed. After much begging, he let's me buy him a tea from inside as thanks... He then says "it was no big deal. I own an auto repair shop nearby." So, naturally, I ask for his contact info....I am so so impressed with his kindness and if when I need ANYTHING for my car, Charles will be the first one I contact. You can tell his heart is in the right place. So, even though it was by no means a huge repair.... he did it well, put everything back where it goes, and really helped me out. Go see Charles!!! :)