DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

Had an excellent experience here. Great rates through Kayak, with no trouble at all with the…read morereservation or car. Devon did a nice job with the customer service, and clearly remembered me when I returned a few days later, and followed up with me, knowing the reason I rented the car in the first place. Nice Job!!

At this point in my life, Alamo has become my default rental car company and this time around the…read moreexperience was as great as I have come to expect from Alamo. [Counter]: The rental car counters at Spokane International Airport (GEG) are all located within a 5 to 10 minute walk from all concourses. There is no need to take shuttles or trams. [Rate]: Approximately $90 for a one-day rental of a midsize car. [Checking-in]: I accidentally waited in the wrong line and ended up having a staff member from National assist with my Alamo check-in. National and Alamo are owned by the same parent company (Enterprise Holdings). I had already checked in ahead of time via email, but I still needed to sign the rental agreement at the counter. [Pick-up]: To my surprise, I picked up a brand-new Nissan Sentra with only 8 miles on the odometer. Unfortunately, I was a little confused because there was no exit booth for checkout and I actually circled back to the pickup area & double-checked with a staff member. Unlike other rental car centers at larger airports, once car key is secured at the rental car counter then just simply drive out. [Drop-off]: Easy drop-off, but I had to flag down a staff member as there was only one person handling the return process for all returned vehicles. [Conclusion]: Overall the service was friendly and efficient, but it would be even better if (1) there were one more staff member supporting the pick-up and drop-off processes and (2) staff provided clearer airport exit instructions to avoid second guessing.

The Alamo counter is in the airport and cars are close by. The line moves fast and the check out…read moreprocess was very quick and efficient. The staff members were very friendly, caring and helpful. We were in and out in a couple minutes. Prices were very reasonable and we loved our experience here. Great job Alamo!

You need to know that emerald Club special experience was not available here. You have to go…read morethrough the front desk to get the keys. Although we had 4 car options to pick from (for standard car), it does not feel like you get spoiled with options compared to some other locations. Also, it would be impractical to go check the car before picking. Now remember Spokane is not quite like Miami or LA. The front desk personnel was very nice and helpful.

Loyal National Customer, Let Down in Spokane…read more I hate writing this one. I'm an Emerald Club Executive member who travels roughly two weeks a month, and National has earned my loyalty over a lot of trips. That's exactly why this Spokane experience stung. There's no Emerald Lot "pick your car and go" option here. Not a dealbreaker on its own, but that flexibility is a big part of why I choose National. So I went to the desk, got checked in, and was told there were no cars available. I'd have to wait for the manager to call my name. Thirty-five minutes. While I waited, I watched other customers get called, get offered vehicles, and hear the manager, Tony, apologize and offer upgrades. When my name finally came up, I was offered a full-size sedan. I asked about a larger SUV, something I'm used to as an Executive member, and was told I'd booked a mid-size and would be charged more for the upgrade. I explained that hadn't been my experience elsewhere. The response was that the desk gets charged for the different class. I never have been. What bothered me most wasn't the car. It was watching that same accommodation extended to everyone ahead of me and not to me. The delay also made me late to a scheduled meeting. For a loyal customer with choices, that's poor form. Credit where it's due: Tony handled a genuinely unruly, belligerent customer with real composure and defused the situation well. That part was impressive. National, I want to keep choosing you. Spokane, so better.

So happy I chose a local small business instead of a soulless rental agency. Hovik is great -…read morecommunicative, replies right away, answers questions and ensures a good fit. He went the extra mile and made reservation a breeze. I'll update after our trip, but had to shout out after such a great initial experience. Thanks! EDIT: drop-off just as easy and simple as pickup. We will be using Hovik again when in Spokane.

STAY AWAY! Do not do business with wheels wise. This company should be absolutely ashamed on how…read morethey mishandled my rental (7 months in advance) and left me without a vehicle for my trip across the state. I had checked in a few weeks prior to my depart date asking if the car was all good and ready to go since it was not listed on turo, was assured the car was good as it was just being serviced for the trip. Fast forward to the day before my trip, i had texted and asked if the car was ready as i had not recieved a confirmation for pickup. Wheels wise replied and said the car was in an accident and that he would be sending the refund. What a coincidence.. the day we ask about the vehicle, it somehow manages to get crashed. And didnt mention it before hand? This is classic sleezeball tactics to deny all responsibility, as well as canceling the ride and not being able to leave a review. Overall, horrible experience with a shite company and would not recommend. ​

Update: my money was returned to me today. Thank you guys for making it right not many companies…read morewill these days! I will absolutely be back! I have been renting from enterprise for years and always been extremely happy with my experience but not this time. I did a long term rental for 4 months and paid for my rental weekly always making sure that the transactions authorized. well yesterday I returned my rental and they charged me an extra $1500 not for damages or anything just told me that was the total cost and couldn't explain any further why I was double charged when I paid weekly. I was told I would be contacted by their accounting team and if I get resolution I will alter my review accordingly but this is still completely inconvenient and should not happen.

I cracked a windshield and gave all my insurance & agent info upon return. Got a letter 30 days…read morelater that was missed and then an email asking for claim info on the SAME DAY I got a notice that was being sent to collections & Do Not Rent in 10 days. I called the claims dept and provided my insurance/agent information. Confirmed that if the agent at this location had passed on my insurance/agent info when I returned the vehicle it would have been handled from day one.

Thus business is amazing. Great drivers and low prices. I will always use them. Allen and Flo are…read morethe best cab owners ever. Jeremy Iris and Andrew and Tony are also amazing drivers 100/10 would recommend

We were just in town for a Wedding and researched car services. In coming across David from…read more4Royalz, we were pleasantly surprised how professional and courteous he was throughout the whole process. David takes his job very seriously and was on time and professional throughout the journey. I wouldn't hesitate booking with 4Royalz and will absolutely do so again when we're back in town. I travel a ton throughout the country and am often working with professional drivers, David is hands down one of the best of the best.

Thank you for an amazing experience. My guest and I was picked up promptly. Our driver was very…read morefriendly and knowledgeable of the area. The drive was beautiful and smooth. The car was extremely clean an comfortable. Will definitely use again!

KWI is full of excellent managers that are always watching out for their tenants! I always enjoy…read moreworking with them.

DO NOT RENT FROM KWI PROPERTIES…read more... This is how they finally after 3 days with no water "fixed the issue. (Our rental house is 5 minutes from there office.) [First day after reporting no water through a maintenance report and text to owner and message left with after hours emergency person; we had to go to there office because we had not heard back from them.] We were told they were working on getting a plumber. Second day we had to go to there office again because we had not heard from them or a plumber. We were told that they were not sending a plumber as they "assumed" it was our underground pipes frozen and we had to just wait until the ground dethaws which could be weeks or months. I called and left message to be put up in a hotel at this point. (They closed early that day due to snow and never responded) Next day The owner responded with a text stating it was our Renters Insurance responsibility to get us a hotel. Later that day another text from owner around 4pm asking me to repond by 4:30pm when they closed and that they had contacted the previous renters and when they experienced this same issue they put a space heater in the pump house and ran it all winter so she needed to know if we wanted them to drop off a space heater and extension cord by 4:30 for us to hook up. And that my fiancé was told this yesterday at the office...which was a LIE! I responded at 4:15 when I finally got out of surgery at work. I told her to have someone come out and hook up the space heater as I was at work and my fiancé was sleeping as he had been out all night working doing snow removal with no hot shower for 3 days now. And to make sure to bring a long extension cord to run around the fence as we have dogs and they will chew the cord. She responded back at 4:31pm stating it was now after hours and we had to wait until the morning for someone to come out, but they would also bring us some bottled water. The next day at 12:15pm (for the first time in 3 days) they finally sent sent some young "maintenance guy" in a little car and he put a space heater in the pump house set on full blast, ran an extension cord through our dog yard (so our dogs can chew it), wrapped some insulation around the well pipe in the dog yard and threw a Home Depot bucket over it (leaving the insulation exposed so our dogs can chew it), and put insulation on only one wall of the pump house. They told us we needed to watch our dogs every time we let them out so they don't chew it. It took 4 hours before we had water. So if they had just come out 3 days ago we could have had water