Loyal National Customer, Let Down in Spokane…read more I hate writing this one. I'm an Emerald Club Executive member who travels roughly two weeks a month, and National has earned my loyalty over a lot of trips. That's exactly why this Spokane experience stung. There's no Emerald Lot "pick your car and go" option here. Not a dealbreaker on its own, but that flexibility is a big part of why I choose National. So I went to the desk, got checked in, and was told there were no cars available. I'd have to wait for the manager to call my name. Thirty-five minutes. While I waited, I watched other customers get called, get offered vehicles, and hear the manager, Tony, apologize and offer upgrades. When my name finally came up, I was offered a full-size sedan. I asked about a larger SUV, something I'm used to as an Executive member, and was told I'd booked a mid-size and would be charged more for the upgrade. I explained that hadn't been my experience elsewhere. The response was that the desk gets charged for the different class. I never have been. What bothered me most wasn't the car. It was watching that same accommodation extended to everyone ahead of me and not to me. The delay also made me late to a scheduled meeting. For a loyal customer with choices, that's poor form. Credit where it's due: Tony handled a genuinely unruly, belligerent customer with real composure and defused the situation well. That part was impressive. National, I want to keep choosing you. Spokane, so better.

What a dumpster fire of an experience. What the heck is the point of signing up for emerald club…read moreand being an executive if there is no priority line and even when you book in advance you get the same experience as if you waiting in a ungodly line for 30-40 minutes just to be put on a waiting list. Maybe don't rent cars you don't have available. I was quoted an hour wait. Boom with someone else.

based on my conversation with a counter representative named Courtney, this is an excellent…read morebusiness. I'll find out for certain if my experience was an anomaly or not since s I'll other customers rate this Rent-A-Car so poorly. I had a question regarding the car, the young lady said she would ask her supervisor and call me back. Within 15 minutes she called me back with a positive response from her supervisor. She also had excellent customer service skills.

I am extremely disappointed with my recent experience with Hertz Car Rental. I reserved and prepaid…read morefor a midsize vehicle through Southwest Vacations, with all pricing disclosed at the time of booking. When I arrived at the rental counter, the agent stated she did not need my Southwest confirmation number and proceeded to offer what she described as employee, AAA, and Costco discounts. At no point did I request or authorize an upgrade or any changes to my reservation. After returning the vehicle, I was surprised to receive additional charges totaling $383.25 for a vehicle upgrade that I never requested or approved. The paperwork presented at the counter was not clearly explained, and I was never informed that accepting the vehicle would result in significant additional charges beyond my prepaid reservation. I have disputed these charges, submitted supporting documentation, and filed complaints with both my credit card company and consumer protection agencies. Customers should carefully review every document presented at the rental counter and insist on receiving a clear explanation of any changes to their reservation before signing. This experience has left me feeling misled and frustrated. I expected transparency and honesty but did not receive either. I would not rent from Hertz again based on this experience.

We had a 1way rental from BOI to GEG. As one ways are…read moresignificantly higher daily rates, we did a 1 day, 1 way & turned the car in at GEG, where we picked up a different car for our local stay. Dropping off the 1 way was a breeze & I had the emailed receipt before hitting the counter to pick up the other car. Picking up the other car wasn't as easy as it has been at other locations. The staff we worked with seemed annoyed that there were customers at all. There was some confusion over the online check-in, repetitive questions met with attitude on answering and a hard push for the insurance, implying I wasn't covered by both my regular insurance company and my credit card (I am... I have rental coverage & have never had to debate it in all my years of renting cars.) Once we had the car, we were happy with the rental &, again, return service was great. All in all, the pros outweighed the cons & we'd rent here again. Construction has the car are rental area congested. It's possible this was part of the agent crankiness.

The check in process was easy and efficient, the process to get a car was well over an hour. This…read moreis completely unacceptable, the delays significantly impacted customers all of whom had other obligations. The company knows how many reservations they have, how many cars they need so making people wait for over an hour is just not right. The manager said they were short staffed which everyone understands work on solving that issue and do not make it your customer's problem there is nothing we can do to ensure you have adequate staff we just pay our bill or advise people in advance that there will be a delay.

This is one of the easiest car rental experiences I've ever had…read more They had a car within an hour for me, picked me up, and were very quick once I got there to get me set up and out the door. Great service!

Pretty disappointed with the experience here for Labor Day weekend. There were at least three other…read morecustomers in the lobby at the same time who were also not getting a car they had reserved. No cars to be had. The lot was EMPTY. I get it - it's Labor Day weekend. It's busy. It's the classic Seinfeld episode. Would have appreciated a call letting me know that the reservation could not be upheld. A waste of my time and now I have to figure out another rental. Will not return to this location.

DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

Had an excellent experience here. Great rates through Kayak, with no trouble at all with the…read morereservation or car. Devon did a nice job with the customer service, and clearly remembered me when I returned a few days later, and followed up with me, knowing the reason I rented the car in the first place. Nice Job!!

We like to rent from Dollar because they're usually easy to work with, reasonably priced and have a…read morequick checkout process inside and out. This location is a little more "old skool" in their processes and really goes over existing damage and wants you to do a full inspection. We had a miscommunication about what was and wasn't important so we had to walk all the way back in to clarify that. Had this been a location in a bigger city like San Jose they likely would have workers inside and out (in the lot) but not here. Once inside they cleared up our concerns and we were on our way to enjoy our vacation. These are franchises and each chooses to do business however they see fit so we get it. It would be nice though if they would have associates inside and out so we don't have to walk more at the end of a long day of air travel and connecting flights. A minor annoyance, but an annoyance nevertheless. Otherwise, they provided a suitable vehicle that fit our needs and fulfilled its purpose.

The car was $31.99 per day and the total cost billed was $149.98. Yes, I got the gas upgrade and…read morebasic insurance. However, I only had the car for 18 hours and drove 317 miles in a hybrid. This is unfair billing.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.

Stephen & Josh were really helpful, but Marc is the man. He was nice to me even when I dogged on…read moreTony Homo after finding out that he is a Cowboys fan. He was so cool and worked with us on our rental. He is former military so I'm sure a little chinky-eyed trash talker is nothing to him. Ha ha. He was determined to get us a 4WD car even though our booking was for the smallest, cheapest option. He offered us the upgrade, but when I told him it was just too far out of our price range since we were planning to purchase their insurance, he upgraded us for free. When I told him the upgrade price on top of the added insurance was just too much for us, he understood but was determined to get us a better car since snow was expected throughout the week. There is nothing he could have done to make the experience any better. Talk to Marc when renting here....especially if you're a fan of Dallas.

I had a very bad experance with them they didn't…read more have the car I reserved stuck me with a suv $300 More than I could afford

I had a reservation with Enterprise on North Division in Spokane and was told they'd pick me up at…read more9:30 AM from the auto body shop. They didn't show up until 9:55 AM--25 minutes late. I figured maybe I could still get out of there quickly. Nope. It's now 10:10 AM and I'm still standing here, waiting to be helped. When I called to ask why they were late, they gaslit me--saying I was supposed to call them when I arrived at the body shop. That was never explained to me during booking. The office is clearly understaffed. There's a full waiting room and only one person working the entire desk. The guy seems nice, but he's also telling customers stories that don't match what they were told. It's chaotic, slow, and honestly disrespectful of people's time. I was supposed to be in and out by 10:00. Instead, I'm stuck standing around while my schedule falls apart. Do yourself a favor and rent somewhere else. This location is not worth the headache.

I would prefer to leave a negative star rating if it were possible. I rented a car online for a…read moreweek. Arrived at the location and it was closed (closed at noon and I arrived 12:10-12:15) My pick up time was 12 noon. Since location was closed I waited until Monday at 9 a.m. to call and was told they had no car for me, not to come in because there was no car. They would call. At 2 I called, still no car but they told me they would call in an hour. No call. Today, Tuesday, no call all day. Not the first time I have not had a car available at this location. But second time=last time! Used the E Francis location.

Update: after sharing my feedback and experience via the email survey, the manager reached out and…read morecredited me not only the fuel service charge, but an additional discount for the inconvenience. I was floored. They could have easily ignored my complaints and moved on, but he chose to do the right thing and earned a repeat customer as a result.

Tires on the car had very little tread. This made it really slippery when driving in the rain. The…read morewindshield wipers smeared the windshield really bad, couldn't see. The inside of the windshield had not been cleaned in a long time. It was very hazy.