Grace and Charlie were amazing with their customer service…read more Charlie made sure that we made it safely back to Vancouver and that we were comfortable. Grace made sure that we got our deposit back in full as we completed our return as discussed. This is a very good business to borrow from when you are in need of a rental car. Thank you Charlie and Grace for the 5 star customer service

I cracked a windshield and gave all my insurance & agent info upon return. Got a letter 30 days…read morelater that was missed and then an email asking for claim info on the SAME DAY I got a notice that was being sent to collections & Do Not Rent in 10 days. I called the claims dept and provided my insurance/agent information. Confirmed that if the agent at this location had passed on my insurance/agent info when I returned the vehicle it would have been handled from day one.

Yes, we were very happy with everything. The manager was great. Thank you for being there.read more

I've been renting cars all over the US and the world for 35 years. This was by far the most…read moreincompetent bunch of rental car people that I have ever dealt with. I was supposed to be picked up at my body shop and then driven to the Post Falls branch to pick up a car they called me about earlier in the morning. They were 30 minutes late. When we arrived at the Post Falls branch, it was closed. They wanted me to go to the CDA branch, but since they picked. me up late I could not do that because I would be late for a meeting. The driver at first just wanted to leave me at the closed Post Falls branch. He refused to drive me home (it would be 5 min for him) and *kindly* agreed to let me out at an intersection closer to my home. I had to walk home. They called me later in the afternoon, but in the end still no car, since they could not find anybody to pick me up. I complained to my insurance person, and she prompted them to call me the next day, but still no car "Maybe later in the afternoon, if something gets returned", they said. I told them not to bother. It's less hassle being on one car while my other car is in the body shop than dealing with these "experts". On top of all, they are very thin-skinned and arrogant.

You need to know that emerald Club special experience was not available here. You have to go…read morethrough the front desk to get the keys. Although we had 4 car options to pick from (for standard car), it does not feel like you get spoiled with options compared to some other locations. Also, it would be impractical to go check the car before picking. Now remember Spokane is not quite like Miami or LA. The front desk personnel was very nice and helpful.

Loyal National Customer, Let Down in Spokane…read more I hate writing this one. I'm an Emerald Club Executive member who travels roughly two weeks a month, and National has earned my loyalty over a lot of trips. That's exactly why this Spokane experience stung. There's no Emerald Lot "pick your car and go" option here. Not a dealbreaker on its own, but that flexibility is a big part of why I choose National. So I went to the desk, got checked in, and was told there were no cars available. I'd have to wait for the manager to call my name. Thirty-five minutes. While I waited, I watched other customers get called, get offered vehicles, and hear the manager, Tony, apologize and offer upgrades. When my name finally came up, I was offered a full-size sedan. I asked about a larger SUV, something I'm used to as an Executive member, and was told I'd booked a mid-size and would be charged more for the upgrade. I explained that hadn't been my experience elsewhere. The response was that the desk gets charged for the different class. I never have been. What bothered me most wasn't the car. It was watching that same accommodation extended to everyone ahead of me and not to me. The delay also made me late to a scheduled meeting. For a loyal customer with choices, that's poor form. Credit where it's due: Tony handled a genuinely unruly, belligerent customer with real composure and defused the situation well. That part was impressive. National, I want to keep choosing you. Spokane, so better.

At this point in my life, Alamo has become my default rental car company and this time around the…read moreexperience was as great as I have come to expect from Alamo. [Counter]: The rental car counters at Spokane International Airport (GEG) are all located within a 5 to 10 minute walk from all concourses. There is no need to take shuttles or trams. [Rate]: Approximately $90 for a one-day rental of a midsize car. [Checking-in]: I accidentally waited in the wrong line and ended up having a staff member from National assist with my Alamo check-in. National and Alamo are owned by the same parent company (Enterprise Holdings). I had already checked in ahead of time via email, but I still needed to sign the rental agreement at the counter. [Pick-up]: To my surprise, I picked up a brand-new Nissan Sentra with only 8 miles on the odometer. Unfortunately, I was a little confused because there was no exit booth for checkout and I actually circled back to the pickup area & double-checked with a staff member. Unlike other rental car centers at larger airports, once car key is secured at the rental car counter then just simply drive out. [Drop-off]: Easy drop-off, but I had to flag down a staff member as there was only one person handling the return process for all returned vehicles. [Conclusion]: Overall the service was friendly and efficient, but it would be even better if (1) there were one more staff member supporting the pick-up and drop-off processes and (2) staff provided clearer airport exit instructions to avoid second guessing.

The Alamo counter is in the airport and cars are close by. The line moves fast and the check out…read moreprocess was very quick and efficient. The staff members were very friendly, caring and helpful. We were in and out in a couple minutes. Prices were very reasonable and we loved our experience here. Great job Alamo!

Empire is awesome. I work here and make moneys to afford a nice apartment. Working on instrument /…read morecommercial. It's fun working with Hawaiian and FedEx. C208s and ATRs. Everyone is pretty friendly and there are some pretty sweet bases like COE, SBA, ANC, HNL, RAP, GEG.

I have loved every second of working here. I plan on working here until I retire and even bought a…read morehouse in the area. There are many pilots, dispatchers and office personnel that have been with empire for 25+ years. If Empire is the right fit for you then its easy to make a life-long career out of it. Company culture is amazing. It truly feels like a family.

Love the normal boarding process. No anxiety or scheduling my activities around check-in times. No…read morelonger have to deal with Southwest Stampede!!! Good job!

Jackie and Ty, the two ladies working for Southwest in Spokane, Washington, provided the worst…read morecustomer service I've ever experienced. At first, I thought I was the only one being treated poorly, but after watching their interactions with other passengers, it became clear that many customers were treated the same way. One passenger had fallen asleep near the gate while waiting to board. He woke up just as the boarding door was about to close and immediately tried to get on the plane. Instead of showing any understanding or compassion, they refused to let him board simply because he had been sleeping by the gate. Customer service should be professional, respectful, and empathetic. Unfortunately, that was not my experience with these employees.