Update: my money was returned to me today. Thank you guys for making it right not many companies will these days! I will absolutely be back! I have been renting from enterprise for years and always been extremely happy with my experience but not this time. I did a long term rental for 4 months and paid for my rental weekly always making sure that the transactions authorized. well yesterday I returned my rental and they charged me an extra $1500 not for damages or anything just told me that was the total cost and couldn't explain any further why I was double charged when I paid weekly. I was told I would be contacted by their accounting team and if I get resolution I will alter my review accordingly but this is still completely inconvenient and should not happen. read more

I cracked a windshield and gave all my insurance & agent info upon return. Got a letter 30 days later that was missed and then an email asking for claim info on the SAME DAY I got a notice that was being sent to collections & Do Not Rent in 10 days. I called the claims dept and provided my insurance/agent information. Confirmed that if the agent at this location had passed on my insurance/agent info when I returned the vehicle it would have been handled from day one. read more

Grace and Charlie were amazing with their customer service. Charlie made sure that we made it safely back to Vancouver and that we were comfortable. Grace made sure that we got our deposit back in full as we completed our return as discussed. This is a very good business to borrow from when you are in need of a rental car. Thank you Charlie and Grace for the 5 star customer service read more

If you enjoy surprises this is a great place to rent a car from. They will leave a voicemail on Christmas Eve (2 days before pickup) that they don't have your SUV. No 2nd call. No text. No email. No time to even find something else. You can make your reservation weeks in advance and they will still find a way to surprise you. Another wonderful facet of this company is the reservation department is like a different company than the local lots. They will make reservations for you even when they don't have the inventory. Not just once. Not twice. But even up to 3 times in one day. One person tells you one thing on the phone and the local lot tells you another. read more

All the employees were extremely helpful and friendly to everyone that was in the store the day I picked up my rental. They did their best to get everyone in and out as fast and efficiently as possible. read more

While our car was getting some repairs following an accident, the other party's insurance supplied a rental from this Enterprise location. The car had been smoked in previously but otherwise was undamaged before and after rental. A month later, Enterprise has filed a fraudulent claim to our car insurance for repairs that they say already took place, and because there is no proof of the damage or repairs, our insurance premiums will increase. Apparently this is a common rental scam - would recommend steering clear of this location. read more

The rental was due. I went to bring the car back and there was an accident out in front and I could not get in either driveway, my son was following me to give me a ride so I was there. It was agreed that 28 dollars for gas to refill the tank,Megan stole 80.00 minus the gas. If you want a thief working for you this is who you hire. A boss needs to look at this because I'll tell you what I rent a lot of cars, I work in the medical field and I am going to spread this to eternity you guys won't have any business by the time I'm done with you, you don't rip people off like this. I was out there trying to get into your shatty place. Both driveways. Why would I bring the car over there and then bring it home does that make any sense to anybody because if it doesn't it's not true. Please Boss a boss over Megan needs to read this you guys are not doing spoken night a favor by being behaving like this this is egregious behavior and I wouldn't want somebody a thief working for me stealing people's money from them. I called Megan back and she agreed to give 50.00 back so that was fair but I just wish this would have happened before it got heated. read more

Having to get a rental became less stressful when I contacted Enterprise. They are kind and the process is very efficient. Pick up and delivery, yes please. I would certainly recommend them to others. read more

If I could give this business a negative score I would. Their communication skills are lacking, they do not care about their customers, they have bad business practices and are just all around not great. It took me over a month to not have my issues resolved. They're money hungry and lack any sort of integrity. If you can, GO ELSEWHERE, this place doesn't deserve your time or your money. Be better about communicating to your customers and getting their consent before drafting money from their account. Radio silence is not right, forcing your customers to reach out to you because you can't do your jobs correctly is not right. Be better, do better read more

I feel so ripped off. First they take 130.?? From my account on accident then they tell me it will be refunded. Then I call back 4 days later still not refunded. She proceeded to tell me it's my bank. I call my bank which happens to be the third time calling. Still nothing pending or going thru. Call them again over a week later. After telling me it's been processed turns around and then tells me that they added it up and I must of got it back and it works out on paper that I was not getting my money back. It was money withdrawn on accident I never seen it come back to me. Enterprise you suck!!!! Update. I emailed and no response. read more

Horrible experience with the manager. Poor customer service. Speaks down to people. She thinks she is doing you a favor when you go in there to rent a car. Gives you the dickens for not reserving the car a few days prior to picking it up. Talks down to you in front of other customers. I wonder how she is with the employees. They were nice. She could learn from them. Whom ever hired her made a big mistake. Very unprofessional. She should not be in customer relations. Run as far as you can from this place. I would not rent a car from this place even if it were the last car rental place on earth. If enterprise does not fire this woman, it will lose money. She does not know the meaning of treating people with respect. Maybe this place was good at one time, but now, it does not even deserve a star in Yelp. read more

Amazing service and such an awesome staff! They really went beyond to make sure we were comfortable. Our flight got canceled after we dropped off our car. They had us stay in the air conditioned lobby as we figured our next steps. They even offered to drop us off at our hotel. Such sweeties read more

These guys have always been WONDERFUL to work with! I've had my car in the shop twice now and rented a vehicle thru them with insurance and they've been exceptional both times! We had bodywork done at Autonation Collision on Sprague on our vehicle and learned that when you pick up your car you can leave the rental at Autonation and Enterprise will pick it up (they're very close to one another) so that was handy! Then most recently I called and they immediately sent someone to pick me up and shuttle me to enterprise from my home, and stayed open 20 minutes after close to get me in a rental car on a Saturday. In and out in 15 minutes. Superb service! I only wish insurance was as pleasant to deal with. These guys have been great, each time I've been given a SUV similar to mine - limited editions with leather. Very pleased with them!!! read more

I have been a customer at this Enterprise for many years. They are consistently great in the customer service arena. Lately, they appear to be under-staffed and in spite of this, they are working diligently to provide me the service & car that I need for the situation. I have had problems getting my deposit refunded in a timely manner in the past. I have also found errors/ differences in what was charged vs the quote I was given and price that I agreed to. My recommendation is to watch the receipts & charges carefully & best wishes dealing with their central corporate offices. The cars I have rented have always been clean (except the exterior this time) & in excellent condition. read more

Enterprise Rent-A-Car - Enterprise on E. Sprague in the Spokane Valley has very few cars and only two agents on today & their car wash is broken. Tough day. - Car Rental Near Me - Spokane Valley, Washington

Great service in and out. Front desk guy (could not remember his name) and Isaiah were very helpful and accommodating. I Was able to upgrade to an suv that was there. Car was clean and ready to go. Love the service. Was worth the 15 minutes ride from the airport to pick up the car. read more

I try and tell everyone I can, do not go to enterprise for any car or truck rental, they have a little thing they do with some of their customers. I put a $229.41 deposit down. For a rental, but they have never returned it. I went to my bank where they should have sent it, and asked over many days, did enterprise return my money into my account, and they said they had no recollection of any return. This has been going on since 2/12/24 and I still haven't seen it. In fact I went into the enterprise to ask them about my refund, and they told me to leave. You suck enterprise. read more

Had a great interaction with this enterprise few years back when renting cars multiple times from a roadtrip to Oregon to silverwood. Will be renting from the at the end of March and will update how it goes afterwards. read more

I was fortunate enough to work with the amazing staff of this office for a couple months at the end of 2023 while awaiting my company car arrival. I quickly became a regular at the office and every interaction was extremely kind, helpful, and positive. Whitney, Tyler, and Josh were great people and very good at their job, I wish them great success in the future! read more

My company rents over 200 employees to enterprise each at least 20 days a month. I have rented from Enterprise rental locations across the US and Canada over the course of 5 years racking up many rental days a year. This location (sadly) is local to me and when it comes time for business or personal use they alway miss the mark in customer service. Either they don't have the car ready, they don't have any cars, or they don't have the car requested. They always have an excuse, never have a solution. I cringe every time I have to walk into this location because I know from the many times renting here they will screw up something or not be accomodating. Just like did again on my current rental. Not surprised. read more

Absolutely LOVE working with these guys. We got stuck in Seattle after my husband had surgery and our only car broke down. They went above and beyond to work something out with us, we had no credit card, and many other competitors who DO accept debit cards need you to send in a million and one documents proving so many things . Enterprise was willing to work with us and we were on our way home in no time (many other competitors also wouldn't let us drop off the car in another city). Will always ONLY do business with Enterprise. I have rented with them 3 times in the past two months. read more

Jake was wonderful to help us get our insurance rental car quickly and easily. He was even energetic during the last few minutes of the day. Awesome experience! read more

If I could give them zero stars I would. Today I tried to rent a car to get back home across the state because my relatives I was staying with tested positive for COVID and I needed to get home with my four year old. I am a 36 year old with excellent credit and plenty of funds and they wouldn't allow me to rent a car with a debit card instead of a credit card. I accidentally left my credit card at home when I flew here and they told me on the phone when I called that I could rent a car no problem. This is an emergency and they only made it worse. read more

I needed a van to chauffeur family around on Bloomsday weekend. I found this on Costco's travel site for the cheapest price. The van was in good shape with 26K miles and was well equipped including a backup camera (which is handy when not used to driving vehicles this large) and hands free connectivity. The vehicle was clean and ready to go when I arrived to pick it up. The rental process was quick and there was no pressure to buy insurance. My only beef is that the van was not full (about 3/4) tank when I picked it up. That was not originally noted on the contract, so I went back in before I left and had it noted. Not full is a bit of a hassle as then you have to try to estimate how much gas it takes to get back to the same level when gassing up for a the return. I brought back a bit more gas than I went out with, but that is not a huge deal. The guys working there are very pleasant and professional. They met me on the lot both when I picked up the van and when I returned it. They seemed genuinely interested to know if the van met my expectations. read more

Rented a vehicle while mine was in the shop being repaired. My rental was covered by my insurance company. What I didn't know, is that the clerk up sold me to a sports car - knowing that my insurance company was only covering an economy car. Shame on you, Mr Wright, for being deceitful and lacking integrity. As a result you have cost Enterprise any future business from myself, and trust me, I will spread the word about this deceptive business practice. Word of mouth is the most effective means of advertising. read more

We reserved an 8 passenger SUV about 3 hours before pick up on October 23. (We changed our reservation from another company because of the snow storm coming in that afternoon. We thought it was worth a little more money to not drive to the airport. Anyone from Spokane knows the 90 from the airport back into town is a mess during snow storms). We were assured over the phone by their service agent they had the vehicle for us. When we arrived, my wife was told they did not have an 8-passenger SUV available. They tried to place us in a mid-sized SUV that could not accommodate my family. The girl talking to us was less than helpful and simply said they don't have any in the area. So, then how did the confirm with us that morning. Effectively, they ruined our trip. Not interested in connecting with customer service or seeing the "owner's" half-hearted attempt to rectify the issue. The issue is done. We'll be using another rental agency for all future rentals. Hope it works out better for you if you rent from this location/company. read more

Wonderful customer service, they even worked with my insurance to help get me a great car when insurance was trying to short me. They picked me up from work and dropped me off at the auto shop when my car was done, which was extremely convenient! Very friendly and prompt staff made the rental experience actually enjoyable and the car was immaculately clean and a pleasure to drive for the week, thank you guys so very much! Always coming here for any future needs! read more

We booked a rental, flew in took a taxi to pick up our car and was told we left you a message on your phone saying we have no cars available but will put on a waiting list. How can you guarantee a rental and then be told they don't have cares available? We waited about 30 minutes standing outside with our luggage then a guy came out saying we have a challenger for you. We ordered a compact car. Great big gas hog. We had no choice but take it. We had to turn the car in a day early because the open at 7:00am. Our flight was 7am. No early drop off what a joke. They apologized but I had to get a taxi extra cost plus poor mileage. They reduced my cost some but never experience anything like this I give them ZERO. Will Never use them again! read more

Zero stars is what they Enterprise deserves. Every time we have gotten a rental car from Enterprise it has been FILTHY, not to mention there has been a razor blade sticking between the seats, and then most recently there was a pre-existing rock chip/bubble that looked to be filled in when I pointed it out to the Enterprise rep he stated it "had been repaired and that it was normal wear and tear" and then when we returned the vehicle the rock chip bubble had cracked! Enterprise said that we have to pay for the new windshield because they "didn't document it and unfortunately it's on you guys." There are many other choices of where to rent your vehicles so choose one that doesn't try to pin their whacky windshield repair jobs that leads to cracks on you. If you want dirty vehicles that are never clean and have dog hair, and razor blades stuck in seats then Enterprise is the place for you. RUN in the opposite direction from Enterprise they try to bamboozle customers into paying for their crappy unmaintained vehicles. P.S. Mr. Enterprise rep don't sit there and say "wow this is a really unlucky vehicle, we're constantly repairing the windshields". Why don't you actually fix and correct the problem, instead you are repairing rock chips that spread and you place that new windshield on the customer. We will definitely be reporting this to our insurance company and letting them know what a scam Enterprise has going on. Shame on you! read more

They got me on the road quickly after my car had to visit the mechanic despite there only being one employee working that day. Seriously, ONE employee. I'm pretty sure it was a Saturday since they closed at noon, and this poor guy was running around dealing with total chaos - phones ringing off the hook and a bunch of people (including myself) coming inside to do business. Luckily I had made the reservation online the day before to save time at the counter. I felt terrible for the employee, but to his credit he seemed to be dealing with the situation as well as humanly possible. Shame on the management for hosing their people like that. I dropped off my rental after a week and was fully planning on buying an Uber ride back to my house, but was really stoked and surprised when they offered me a ride instead, as I thought their slogan was "We'll Pick You Up", not "We'll Drop You Off". I'm not sure if it was because they were really well staffed that day or what, but it was great service and I appreciated it a lot. I wouldn't hesitate coming back to Enterprise. read more

I was in an accident and needed a rental. Enterprise was able to get me into a car then started up selling additional insurance for me. I had agreed to a 1 week insurance policy which I paid out of pocket for then I was told and I quote "after the 1 week we will reach out and ask if I would like to cancel or extend the insurance policy" well after 1 week I didn't get a call so I assumed they weren't charging me. Then about 4 weeks later I get a call from someone demanding I pay $400 for what I owe for the insurance. I told the gentleman that I was informed about cancelling the insurance after the one week and he didn't care. He took 1 week off but I was still stuck with $300 to pay. Let me remind you this is only for insurance on the rental. After I turned the vehicle in they asked how everything went and I told them I wasn't please with the insurance scam part and AGAIN was told "someone will reach out to help resolve your issue." It's been over a month and haven't heard a WORD from them. I don't recommend enterprise, they are money hungry and scam artists. I work in the auto industry and my company works on vehicles for many weeks at a time so since then myself and many coworkers haven't recommended enterprise since. read more

Come see Tyler, if he's not a manager he should be already he's fast friendly and professional. I love enterprise and will continue to come back they are always very prompt professional and treat you like you're there only customer their vehicles are always clean new and in good shape we are always very happy with the service and selection thank you again enterprise for making our vacation seamless. read more

Enterprise Rent-A-Car - Car Rental Near Me - Spokane Valley, Washington

Their service is horrible. The employee I spoke to was so disrespectful. Thank god I don't live in this area and have to go through this location. Enterprise gave us something we did not reserve the customer service team told me to call this location and everything should be squared away and fixed. The gentlemen who answered the phone was very non helpful and actually made the issue worse. He said he was not entitled to follow what customer service said and refused to look at the notes on my account. He told me he was going to charge me more to fix the mistake that Enterprise made. I don't understand people who take a customer service job and act like this. All of the other locations I dealt with were so pleasant and helpful. But this one, stay away! The customer service person gave me this locations specific phone number to call and let them know I was on the way. But as soon as I called to confirm, the Spokane Valley employee answered and it was downhill from there. read more

Love this Team.The manager Loren,Ian,Shell, you can't beat the customer service.My truck quit on a Friday at 5:30pm.They had a driver waiting for me, (smiling) as I was towed in to the mechanic shop,it was 5:45pm.They whisked me to their Valley office,happily, with good cheer.Gave me an excellent price.Love these guys,and this Spokane Valley Team.I continue to call them,they deliver top notch service,(they exemplify customer service) & best price always! Enterprise gets my highest recommendation. read more

We have rented cars from Enterprise several occasions, and we have never been disappointed. The staff at the Spokane Valley location is always helpful and polite. The cars are always clean and in great shape. read more

Great customer service! We needed help getting out of the snow and they were very quick to help and came in a good amount of time.

Well they used to be better. The car we used worked fine except for the 12V power outlet. We were unable to charge our phones or use the GPS we brought along. I called the location and the persons I talked to had no idea what to do. I brought this up when I returned the car and all I got was a "sorry about that". A few years ago when I rented from Enterprise they would of tried to make it up some how. Also, the blankety-blank web site won't let me join the rewards program and phone calls just get me shuffled to some one else who seems to be to busy to help. read more

I was driving from Seattle to Billings and in George, Washington I knew something was wrong because my car went from getting 40mpg to 16mpg. It was about 4 in the afternoon when I called this Enterprise and told them I'd be there around 8 and needed a car. They had a car with cruise control all ready for me, allowed me to leave my very sick car in the parking lot, and I drove the rental from Spokane to Billings and back to Spokane before swapping the cars and heading for home. Would have been stranded without them. Great customer service. read more

This agency is amazing!!! Super friendly customer service! I had requested a specific vehicle and when they saw it arrive at another location in town, they went to get it and SAVED IT FOR ME!!! They made sure to not rent it to anyone else!! It was awesome and the vehicle is everything we needed!! read more

NEGATIVE ZERO RATING. I needed body work on my car due to a hit and run. So I contacted my insurance to get it paid for and set up. Three days before the repair I contacted the rental car company (Enterprise). I told them my situation and wanted something cheep. They worked out a deal of $16.00 a day for a BMW. I said fine. But when I got to the repair shop there was a guy there from Enterprise but no car for me. He said he is the shuttle only and they don't deliver cars... I waited a while for thier office to call me. When the agent called he said he's coming with a "Audi" Which cost more..$19.00. I said no I don't want it. He convinced me that $100.00 of the $149.00 will be given back when I return the car(its a deposit). He ran My card But it would not work because he was entering more than the cards amount. which was $214.35. He called his office who then told him to enter $50.00 deposit instead and try. He did so it worked and I am told and showed on his tablet that I am being charged $149.00. But when I get Home and check my account it says $171.00 purchase at Enterprise. I call them and they Blame Netspend. I call Netspend And they say they don't do that. I call Enterprise back and they still denie. So I'm not comfortable with this transaction so the next day I return the car. As I give the Agent The Keys he asked another agent to check the gas and miles. The agent (Jake Rosen) then gave me a receipt That had no charges that seem to relate to my transaction. I figure okay since He said he returning My money right away Fine. As I get into my friends car I realize I left my Sun Glasses in the rental. I checked the rental and they wer'nt there. So I go inside and require about them. The agent (jake) said he has not been in the car since I returned it as he walks away to another room as if he's done with me. I did't want trouble so I left. After returning home I checked my account for my money. still nothing. So I called to inquire about my money and sun glasses Only to be hung up on twice.I called the corporate office and the put me on a long hold and then transferred me to the same store that hung up on me. This was 10:00am and I still have'nt received my Money . They are angry because I did'nt keep the car for 5 days. I feel I've been robbed by thugs in neck ties. Please Help. read more

If I could do a negative I would. Awful customer service. Open til 6, but can't drop off after 5. They wouldn't let me drop the key off and they grab the car in the morning. I got told that I had to work around their schedule. They are not open on Sundays, and close at noon on Saturdays... Not very customer oriented for anyone with a NORMAL job. I will go elsewhere before I ever come here again. read more