Our tire blew up and waited for almost 10 hours and still didn't get any help. Never getting a RV…read morefrom here ever.

The team at NW Boat & RV are easy to work with. Very responsive, no pressure and on time…read more They took the time to walk me through a new purchased trailer and had it ready to go when they said it would be. Great team.

I rented an RV from Northwest Recreational on July 13th 2021. As it was very warm day, we used the…read moregenerator to operate the roof top air conditioning. The generator quit and would not restart 45 minutes into the trip. A call to the NW Recreational and Cruise America yielded no help unless we journeyed to a repair place the following day hours away from where we were located in the Idaho Panhandle. In addition, the unit was not clean, in extremely poor condition and maintenance. The toilet smelled horrible and was almost not useable. The lack of a generator prevented the remote camping we intended for our week of rental. While driving, the front end vibrated and the windshield wipers were worthless when we encountered rain. Further, the refrigerator froze everything and ruined some of our food. Northwest Recreational was not helpful with our problems whatsoever. They pointed the finger at Cruise America and Cruise America pointed the finger at Northwest Recreational. With no resolution on our issues from either party's part, we are left with disputing the rental charges thru our bankcard. On our day of returning the unit, we were charged two additional small amounts that Northwest Recreational had not clue what the charges were for and said they could not reverse the charges. Bizarre, yes. Northwest Recreational is extremely difficult to deal with. I would highly recommend not doing business with Northwest Recreational.

I sold my motorhome to RVs Northwest after having dealt with other dealerships while it was on…read moreconsignment. I reached out to RVs Northwest and they immediately contacted me. From the onset, the service was great all the way from the consignment person, Chris to the owner, Mike. They not only made the process seamless, they also flew the owners son Cruz down to pick up the RV for us. I felt like I was being treated like family by everyone. They are fairly new owners and are building a great reputation by treating everyone with respect and integrity. I would highly recommend them to anyone looking to sell or buy a new or used RV.

The service department saved our vacation! Our Nash slideout got stuck when we went to bring it in…read moreon our overnight headed up to Coeur D'Alene for the week. We finally got it in by pulling on it. I called RVs Northwest where we bought our Nash 5 years prior. Don in service said they could look at it when we got there to diagnose. When we arrived, Don immediately had Steve, their mechanical tech check it out. It had gotten out of sync, he found the hidden control box, reset it and resynchronized the motors, then showed us how to do it if it ever happened again. It's been working great since. Don and Steve saved our vacation! Thank you very much!!!!

I have been going to this location since I purchased my travel trailer in the Summer of 2021…read more Getting in for maintenance or getting a call back is consistently horrible. They are understaffed for sure but the worst part is no one knows what others are doing. I've left 3 messages the past 1.5 weeks to get in for service and have yet to receive a call back. Called around 11 again today, left a message again and at 1pm have yet to receive a call back. Called the front desk again and the person there had no idea I left a message, which is probably why no one calls back. Similar things have happened with service where no one person knows what is going on or what others have said or done, like paying invoices. Go elsewhere is you want to have any semblance of customer service or even responsiveness. They only get a 2 because the times I have spoken to service staff, they are very nice. Place needs better management.

The GM is a Joke. Blamed everyone for his errors. Wouldn't face us after a 10 month wait for our…read moretitle and many trips to them to get it fixed.

Would not recommend, this dealer to no one. Problems started with long time salesman, Then when…read moresales manager got involved, he did not believe me or my wife, and things just got worse. The trailer we bought was poorly built Starcraft, and noticed things the day we got it home. Staples in ceiling, caulked over to hide staples, and they were so visibly noticeable our freinds notice the first time it was looked at. Paneling on kitchen side wall bulging from an un attached panel, no stud even at seam. Wall paper coming un done at flooring . My wife only put 2 small saucein overhead above sink, next day bottom dropped out of cabinet two staple shots neither hit a thing. Gaps in paneling, all around bed, bathroom & where cabinets mounted. Dinette blinds and curtian.s fell off wall 3 night home. Also we found someone had drilled holes in underbelly plastic so water can drain the trailer has water leaks. I called Click It to express my displeasure. The guy who was working filling in said on Friday he would have someone call Monday. next Friday at the dentist a week later my phone had two missed calls with no message. It was Click It with no voice mail left. Since all this has happened we have called the factory and listed more than this. Bottom Line we will never do business with Click It RV again

I've taken my trailer into this place several times and the service has just went into the ditch…read more My tongue jack was bent by this place. It took them four different time to get the correct one installed. My auto leveling was never fixed, I asked for two more batteries to be added, instead they just replaced the two they installed a couple of months ago, and I had a slide moving very slow. Called the repair shop and was told I need to plug the trailer in. Now i'mm being ghosted and can't get anyone to call me back.