You need to know that emerald Club special experience was not available here. You have to go…read morethrough the front desk to get the keys. Although we had 4 car options to pick from (for standard car), it does not feel like you get spoiled with options compared to some other locations. Also, it would be impractical to go check the car before picking. Now remember Spokane is not quite like Miami or LA. The front desk personnel was very nice and helpful.

Loyal National Customer, Let Down in Spokane…read more I hate writing this one. I'm an Emerald Club Executive member who travels roughly two weeks a month, and National has earned my loyalty over a lot of trips. That's exactly why this Spokane experience stung. There's no Emerald Lot "pick your car and go" option here. Not a dealbreaker on its own, but that flexibility is a big part of why I choose National. So I went to the desk, got checked in, and was told there were no cars available. I'd have to wait for the manager to call my name. Thirty-five minutes. While I waited, I watched other customers get called, get offered vehicles, and hear the manager, Tony, apologize and offer upgrades. When my name finally came up, I was offered a full-size sedan. I asked about a larger SUV, something I'm used to as an Executive member, and was told I'd booked a mid-size and would be charged more for the upgrade. I explained that hadn't been my experience elsewhere. The response was that the desk gets charged for the different class. I never have been. What bothered me most wasn't the car. It was watching that same accommodation extended to everyone ahead of me and not to me. The delay also made me late to a scheduled meeting. For a loyal customer with choices, that's poor form. Credit where it's due: Tony handled a genuinely unruly, belligerent customer with real composure and defused the situation well. That part was impressive. National, I want to keep choosing you. Spokane, so better.

based on my conversation with a counter representative named Courtney, this is an excellent…read morebusiness. I'll find out for certain if my experience was an anomaly or not since s I'll other customers rate this Rent-A-Car so poorly. I had a question regarding the car, the young lady said she would ask her supervisor and call me back. Within 15 minutes she called me back with a positive response from her supervisor. She also had excellent customer service skills.

I am extremely disappointed with my recent experience with Hertz Car Rental. I reserved and prepaid…read morefor a midsize vehicle through Southwest Vacations, with all pricing disclosed at the time of booking. When I arrived at the rental counter, the agent stated she did not need my Southwest confirmation number and proceeded to offer what she described as employee, AAA, and Costco discounts. At no point did I request or authorize an upgrade or any changes to my reservation. After returning the vehicle, I was surprised to receive additional charges totaling $383.25 for a vehicle upgrade that I never requested or approved. The paperwork presented at the counter was not clearly explained, and I was never informed that accepting the vehicle would result in significant additional charges beyond my prepaid reservation. I have disputed these charges, submitted supporting documentation, and filed complaints with both my credit card company and consumer protection agencies. Customers should carefully review every document presented at the rental counter and insist on receiving a clear explanation of any changes to their reservation before signing. This experience has left me feeling misled and frustrated. I expected transparency and honesty but did not receive either. I would not rent from Hertz again based on this experience.

We had a 1way rental from BOI to GEG. As one ways are…read moresignificantly higher daily rates, we did a 1 day, 1 way & turned the car in at GEG, where we picked up a different car for our local stay. Dropping off the 1 way was a breeze & I had the emailed receipt before hitting the counter to pick up the other car. Picking up the other car wasn't as easy as it has been at other locations. The staff we worked with seemed annoyed that there were customers at all. There was some confusion over the online check-in, repetitive questions met with attitude on answering and a hard push for the insurance, implying I wasn't covered by both my regular insurance company and my credit card (I am... I have rental coverage & have never had to debate it in all my years of renting cars.) Once we had the car, we were happy with the rental &, again, return service was great. All in all, the pros outweighed the cons & we'd rent here again. Construction has the car are rental area congested. It's possible this was part of the agent crankiness.

The check in process was easy and efficient, the process to get a car was well over an hour. This…read moreis completely unacceptable, the delays significantly impacted customers all of whom had other obligations. The company knows how many reservations they have, how many cars they need so making people wait for over an hour is just not right. The manager said they were short staffed which everyone understands work on solving that issue and do not make it your customer's problem there is nothing we can do to ensure you have adequate staff we just pay our bill or advise people in advance that there will be a delay.

First off the guy working the counter clearly hates his job. Second they will try letting you drive…read moreoff the lot with defective vehicles (screens that control AC) and then tell you "this is your only other option" when the car STINKS. I immediately told the big guy at the counter and when he said it was my only option i took it. On return it was CLEAN but still stunk like it did on pick up. Now IM getting charged for the smell. I called customer service and they said "well we arent taking it off bc the office didnt note that you informed them of any odor". I called the exact location, ADRIAN said oh ma'am im getting this taken care of! He calls me back and says "my manager says its too late for us to do anything" i say okay well i want his name and the name of the man tjat didnt document the disgusting odor. "I dont feel comfortable telling you that". HE CANT GIVE OUT A MANAGERS NAME!? The ENTIRE rental process was a nightmare, didnt get what i reserved, then got charged for the jerk before me smoking in it. DO NOT RENT FROM THIS ABUSIVE COMPANY. YOULL GET A FILTHY CAR AND GET CHARGED FOR IGNORANCE ON THEIR END.

Now, instead of getting my refund, they charge my card again. That's fraud. These people are scam…read moreartists. I've been lied to so many times by Avis, its like counting raindrops in a hurricane. So now I guess we just call the police and file a police report for theft. And I guess I will have to dispute the entire bill.

Pretty disappointed with the experience here for Labor Day weekend. There were at least three other…read morecustomers in the lobby at the same time who were also not getting a car they had reserved. No cars to be had. The lot was EMPTY. I get it - it's Labor Day weekend. It's busy. It's the classic Seinfeld episode. Would have appreciated a call letting me know that the reservation could not be upheld. A waste of my time and now I have to figure out another rental. Will not return to this location.

Everyone I've interacted with at enterprise has been kind, welcoming, and so helpful! Isaiah at the…read moredowntown location made the rental process super quick and easy. He helped me get my Bluetooth connected and made sure I understood every part of the process. Definitely recommend enterprise!

DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

Had an excellent experience here. Great rates through Kayak, with no trouble at all with the…read morereservation or car. Devon did a nice job with the customer service, and clearly remembered me when I returned a few days later, and followed up with me, knowing the reason I rented the car in the first place. Nice Job!!

We like to rent from Dollar because they're usually easy to work with, reasonably priced and have a…read morequick checkout process inside and out. This location is a little more "old skool" in their processes and really goes over existing damage and wants you to do a full inspection. We had a miscommunication about what was and wasn't important so we had to walk all the way back in to clarify that. Had this been a location in a bigger city like San Jose they likely would have workers inside and out (in the lot) but not here. Once inside they cleared up our concerns and we were on our way to enjoy our vacation. These are franchises and each chooses to do business however they see fit so we get it. It would be nice though if they would have associates inside and out so we don't have to walk more at the end of a long day of air travel and connecting flights. A minor annoyance, but an annoyance nevertheless. Otherwise, they provided a suitable vehicle that fit our needs and fulfilled its purpose.

The car was $31.99 per day and the total cost billed was $149.98. Yes, I got the gas upgrade and…read morebasic insurance. However, I only had the car for 18 hours and drove 317 miles in a hybrid. This is unfair billing.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.

Stephen & Josh were really helpful, but Marc is the man. He was nice to me even when I dogged on…read moreTony Homo after finding out that he is a Cowboys fan. He was so cool and worked with us on our rental. He is former military so I'm sure a little chinky-eyed trash talker is nothing to him. Ha ha. He was determined to get us a 4WD car even though our booking was for the smallest, cheapest option. He offered us the upgrade, but when I told him it was just too far out of our price range since we were planning to purchase their insurance, he upgraded us for free. When I told him the upgrade price on top of the added insurance was just too much for us, he understood but was determined to get us a better car since snow was expected throughout the week. There is nothing he could have done to make the experience any better. Talk to Marc when renting here....especially if you're a fan of Dallas.

I had a very bad experance with them they didn't…read more have the car I reserved stuck me with a suv $300 More than I could afford

Well intentioned, attractive young staff here in an office that is closed Sundays. We were told…read morewe'd be renting an economical Toyota Corolla but "at no additional charge" (except loss of 5+ miles per gallon fuel economy), a full-size VW Passat awaited us. The car smelled like a motel room converted from smoking to non-smoking by way of cleaning products. The interior windows had a film that made viewing through the windshield problematic if the sun was shining in. The windshield wipers must have been the original ones but after 57,000 miles sorely needed replacing. Both of these things are mentioned because they're safety issues. But that's only the car. It was trying to return the car that proved something of a fiasco. The young fellow who checked us in Thursday 8/4 and showed us the vehicle confirmed what he'd told us by phone; that we'd have to return the car to the downtown location on Sunday; fine. He provided the address and directions to that location. Great! Problem is (as we learned Sunday).. that location too is closed Sunday. Notes on the door of that location said they were open Sunday until 2:00, but a second note said they were no longer open Sunday and that cars could NOT be returned there. Two phone numbers were provided; one for the Spokane Valley location and the other for the airport (GEG). Neither of those numbers picked up, although we listened to recordings explaining how important our business was to Enterprise and their cleaning protocols for Covid. One of the prompts told us to leave a message (Spokane Valley) and the other (after 12 minutes) suggested we "call back later". We tried the toll free number written in our contract and that ended the same way. We drove to two locations, no drop boxes at either and express written instructions posted to NOT leave the car unless the business was open. We tried the local number again and hit the prompt for roadside assistance and after escalation to Javel (sp) we were instructed to go to the airport. At the airport Brady checked us in smoothly. Had we been told initially that the only place to turn the car in was the airport, we would have gone straight there. But from 1:30-3:25 pm Sunday we used cellular data, the topped-off tank of fuel in the Passat and our F-250 diesel to try and conform to the instructions we were given. This resulted in frustration, lost time and in expense for the fuel in our personal vehicle. EAN Holdings LLC is the owner/operator of Enterprise. It seems reasonable that they'd want to accommodate us by some measure as a result of our inconvenience and expense. Update: Tuesday August 9 the branch manager for the Midtown Enterprise office phoned to thank us for our input on both the Enterprise Customer Satisfaction survey and here on Yelp. As a courtesy and companion to an apology he refunded what we'd been charged for the rental. He also explained an intention to address employee training and the incorrect information on the Enterprise network. The network that continued to suggest there were key drops in the downtown and midtown locations. He handled the call respectfully and diplomatically. Knowing that others will be spared the same runaround is good enough for a revision from two to three stars.

1 STAR -- A "CONFIRMED" RESERVATION THAT WASN'T, AND A PROMISED REIMBURSEMENT THAT NEVER CAME- left…read moreme and my family STRANDED and out THOUSANDS. I reserved a 12 passenger van with National approximately SIX MONTHS in advance for a large group. The reservation was confirmed, but when I arrived, no van was available-"van recall" they said, and National provided NO comparable replacement. The MANAGER sent me to another rental desk and after finding out it would be 4x the cost they would cover the difference in cost. I had to arrange alternative transportation and incurred $4,482.82 in documented additional expenses. I opened multiple customer service cases, but the branch manager repeatedly closed them without contacting me. I then escalated the matter to National's corporate team. The regional manager eventually contacted me, reviewed my documentation, and promised to send it to finance so a reimbursement check could be issued. More than a FOUR months later, there is still no check, no meaningful update, and no response to my calls or emails. National failed to provide the vehicle I reserved, left me to absorb thousands of dollars in additional costs, ignored repeated service cases, and failed to follow through on its promised reimbursement. I have documented everything and made multiple attempts to resolve this directly. Instead, I've been met with silence and am now pursuing the matter through the appropriate consumer complaint process. If you're traveling with a large group and need a specific vehicle, think twice before relying solely on a National reservation--and have a backup plan