I like Hertz, and am willing to pay more for the convenience, and have had good luck in Hawaii,…read moreSLC, DEN, etc. But my wife's experience in Spokane sucked. The car she was told was hers did not match what I had reserved (Buick Enclave, but she was led to a KONA). Tried to upgrade, ended up with a Rav4, so stripped was surprised it did not have roll up windows. Take my advice, pick any OTHER rental agency in Spokane, even AZ Car rental has to be better. Hertz corporate should close this location down, and apologize to all who have used in last several years (looking at other reviews, not a recent or unique experience) YIKES!

I am extremely disappointed with my recent experience with Hertz Car Rental. I reserved and prepaid…read morefor a midsize vehicle through Southwest Vacations, with all pricing disclosed at the time of booking. When I arrived at the rental counter, the agent stated she did not need my Southwest confirmation number and proceeded to offer what she described as employee, AAA, and Costco discounts. At no point did I request or authorize an upgrade or any changes to my reservation. After returning the vehicle, I was surprised to receive additional charges totaling $383.25 for a vehicle upgrade that I never requested or approved. The paperwork presented at the counter was not clearly explained, and I was never informed that accepting the vehicle would result in significant additional charges beyond my prepaid reservation. I have disputed these charges, submitted supporting documentation, and filed complaints with both my credit card company and consumer protection agencies. Customers should carefully review every document presented at the rental counter and insist on receiving a clear explanation of any changes to their reservation before signing. This experience has left me feeling misled and frustrated. I expected transparency and honesty but did not receive either. I would not rent from Hertz again based on this experience.

Had enough staff to handle the load so no long line. Easy to get the car and go. Lot is easy…read moreto navigate.

The check in process was easy and efficient, the process to get a car was well over an hour. This…read moreis completely unacceptable, the delays significantly impacted customers all of whom had other obligations. The company knows how many reservations they have, how many cars they need so making people wait for over an hour is just not right. The manager said they were short staffed which everyone understands work on solving that issue and do not make it your customer's problem there is nothing we can do to ensure you have adequate staff we just pay our bill or advise people in advance that there will be a delay.

First off the guy working the counter clearly hates his job. Second they will try letting you drive…read moreoff the lot with defective vehicles (screens that control AC) and then tell you "this is your only other option" when the car STINKS. I immediately told the big guy at the counter and when he said it was my only option i took it. On return it was CLEAN but still stunk like it did on pick up. Now IM getting charged for the smell. I called customer service and they said "well we arent taking it off bc the office didnt note that you informed them of any odor". I called the exact location, ADRIAN said oh ma'am im getting this taken care of! He calls me back and says "my manager says its too late for us to do anything" i say okay well i want his name and the name of the man tjat didnt document the disgusting odor. "I dont feel comfortable telling you that". HE CANT GIVE OUT A MANAGERS NAME!? The ENTIRE rental process was a nightmare, didnt get what i reserved, then got charged for the jerk before me smoking in it. DO NOT RENT FROM THIS ABUSIVE COMPANY. YOULL GET A FILTHY CAR AND GET CHARGED FOR IGNORANCE ON THEIR END.

Now, instead of getting my refund, they charge my card again. That's fraud. These people are scam…read moreartists. I've been lied to so many times by Avis, its like counting raindrops in a hurricane. So now I guess we just call the police and file a police report for theft. And I guess I will have to dispute the entire bill.

Everyone I've interacted with at enterprise has been kind, welcoming, and so helpful! Isaiah at the…read moredowntown location made the rental process super quick and easy. He helped me get my Bluetooth connected and made sure I understood every part of the process. Definitely recommend enterprise!

I cannot express enough how much I appreciate this location. I was having issues obtaining a last…read moreminute rental and they were able to call me just before they closed and got me in a beautiful rental for my trip. My gratitude for this location (Isiah and another gentlemen I can't recall his name) but they guys were friendly, profesional, and respectful. Huge stress relief due to these guys and I can't thank them enough.

DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

Had an excellent experience here. Great rates through Kayak, with no trouble at all with the…read morereservation or car. Devon did a nice job with the customer service, and clearly remembered me when I returned a few days later, and followed up with me, knowing the reason I rented the car in the first place. Nice Job!!

The car was $31.99 per day and the total cost billed was $149.98. Yes, I got the gas upgrade and…read morebasic insurance. However, I only had the car for 18 hours and drove 317 miles in a hybrid. This is unfair billing.

DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.

Stephen & Josh were really helpful, but Marc is the man. He was nice to me even when I dogged on…read moreTony Homo after finding out that he is a Cowboys fan. He was so cool and worked with us on our rental. He is former military so I'm sure a little chinky-eyed trash talker is nothing to him. Ha ha. He was determined to get us a 4WD car even though our booking was for the smallest, cheapest option. He offered us the upgrade, but when I told him it was just too far out of our price range since we were planning to purchase their insurance, he upgraded us for free. When I told him the upgrade price on top of the added insurance was just too much for us, he understood but was determined to get us a better car since snow was expected throughout the week. There is nothing he could have done to make the experience any better. Talk to Marc when renting here....especially if you're a fan of Dallas.

I had a very bad experance with them they didn't…read more have the car I reserved stuck me with a suv $300 More than I could afford