Tough times at National Rental car at Redmond airport. 2 hr line, didn't have the suv I reserved 5…read moremonths earlier and then had to wait another 2 hrs for a minivan to become available. Traveling with 3 young kids compounds the frustration. Get emerald aisle and more than 1 person managing the front desk. Big improvements needed. Not a great way to kick off a family vacation we're spending thousands of dollars on.

What good are reservations when you don't actually have cars? I've been waiting for over an hour…read morefor someone to return a car. Meanwhile I watched people without actual reservations get cars ahead of those of us who did. This location could be managed better.

Dear Enterprise, This has happened to me more than once, and I live in Central Oregon! My issue is…read moreI have recently referred Enterprise Rentals at Roberts Field Redmond to at least four (three flew in and one lives locally) drivers (renters, customers, nice people). The issue is this: Reserve a Mid-sized car (on line in advance), arrive to pick up car and be told "sorry" no mid sized available, Darn it! But wait Compact is available . Problem is the compact is too small. Grandma is not going for the roof rack. There are cars (lots of them) the next size up from mid-sized but price increases anywhere from $20.00 extra per day or more. So we get a choice because you're standing at the counter, in the airport......trying not to look like an idiot... Take the compact (yes it's less money, but not the point), or pay a considerable amount more for a larger car! What happened to the days when you made a reservation, confirmed the item in question, many times prepaid to save time, there was never a thought for Enterprise to comp the upgrade, something? Anything? Yes, I am a fan Enterprise has the best service in Redmond, but this issue has happened to me. I can take it! Those I referred to Enterprise were not amused!! LC

Spare yourself from no cars and long waits. I reserved my car months in advance. Our flight was…read moredelayed hours so technically my car should've been there. Instead, the attendant (who was super nice, btw) informed us they had no cars clean and it would be a long wait. Next door is Avis who takes walk ups and competitor pricing.

Watch out!!! Avis Car Rental at Redmond Municipal Airport cannot be trusted. They promised to keep…read moremy luggage until I return. However, they lied about my luggage sent to Portland airport. After I found out the truth, they admitted the lie. I have been thinking about the situation for a few more times. Why they promised to keep the luggage, but lied to me send my suitcase to Portland airport? Why don't they admit to throw my luggage the first place? Therefore, I highly suspicious they might stole my Luggage because the combination code is pretty easy. They're thieves! Their employee and manager probably figured it out and sold my medical equipment, my clothes and my suitcase. They're not only liars, but also they might be thieves as well. Wish the company would test their employees's credibility and choose them wisely. Be careful when you do business with them.

Huge shout out to Ethan and Martin these guys go above and beyond! I've rented with them over 110…read moredays this year (2020, Feb-Dec) I can honestly say they go all out, these guys are extremely reliable, friendly, helpful, generous/accommodating and just all around good people. The cars are always clean on the inside and out. I've rented a Dodge Ram Rebel & Challenger, Ford Mustang & Edge, Chevy Camaro, Toyota 4Runner, & Rave4, a Jeep and more. All are in top condition. I can't express enough how much I appreciate these guys and my time up in Oregon. Treat them with the respect they deserve, you're in great hands. I recently missed my flight to RDM and had to go to the EUG airport instead then drive over to RDM so I called to update them on my situation and right then and there with no questions asked they booked me a car at the EUG airport at the most cost effective rate. Truely honored to have their whole team looking out for me.

I always rent from budget car rental when I need a vehicle for work, business or leisure. Martin,…read moreEthan and his team always go above and beyond to make sure the check in and drop off is always fast and smooth. They go above and beyond to meet any needs or special requests. They are always in a great mood and have smiles on their faces. Thank you for everything!

I picked up a Chevy Tahoe at Budget rentals in Redmond airport. Car smelled funky for a few days…read more Finally picked up some friends so people needed to fit in the third row and there was PUKE in the rear cupholder. Nobody had cleaned it. I dropped off at airport and complained and was told to contact Budget to see about a credit. Some back and forth before Budget told me I was not going to receive any credit because I had not submitted a time-stamped photo of the barf. You know why I did not take a photo of a stranger's puke? Because I'm not a freak. Apparently I have zero recourse for renting a puked-in SUV. DO NOT RENT from Budget! Gross!

Customer service was outstanding! I hit a deer on the way to work, and needed a rental car while…read moremine was getting fixed. Enterprise came across town, picked me up, took me to my rental car, and when I was done, they took me back to the body shop to get my vehicle. My rental car was in perfect condition, everything was smooth as silk! Will definitely use again, should the need arise.

As always this place alway does a great job, very nice people always explains everything to me…read moregreat job! Thanks

This place is a disaster. Literally go anywhere else to rent a car. My rental broke down on me…read moreabout 20 miles away from the airport. When I called to have someone come pick it up, I was told by Amanda to "just drive it back to the airport." When I asked if that was even safe she hung up on me. Tried calling back several times only to be hung up on again and/or put on hold. This place is a literal disaster from top to bottom.

This horrible Hertz franchise managed by David Miller is a nightmare of fraud. They took me for…read more$642 in February of 2025. Fraud padding of invoices with insurance that I declined, the letter they sent to my credit card had a completely different vehicle that I rented, they forged my signature on the declined charges. It's very much of a racket that they also tried to do this to me in May of 2023 with inflated rates but I caught it that day before I took the car. Really also disappointed in Hertz gold service (since 1995) and Presidents Circle for not protecting the top customers. This franchisee OverlandWest who David Miller works for is in on this scheme. Will never rent from Hertz again and have taken my business to Avis. Interesting how the guy at Avis knew why he was getting a lot of Hertz customers switching. I've still got a case open with my credit card company and have been doing research on the Bend Redmond news channel and the District Attorney. I would like to prevent others from this horrible situation

1-18-26. This Budget/Avis location is just awful. I've rented there for years and had good service…read moreuntil the past year or so, The cars are NOT cleaned between rentals. I've found trash and food wrappers in the cars, floors covered with gravel and dirt, very dirty on the outside. I no longer trust they have been serviced so have it checked before I even leave town. The windows are always dirty. This used to be a good location and the previous officer manager, a woman named Jody, was extremely helpful and always accommodated any request as best as she could. The young woman who is in that office now that Jody is gone is intolerably rude and obnoxious, just scowls at you while doing the rental paperwork, does not even look at you and does not respond if you speak to her. She is a disgrace and I cannot believe that ANY company would have such a hateful woman running their office. Today I returned a car TWO MINUTES before 9 am when the office opens. I knocked on the door but she wouldn't answer and when she finally did, she said "I'm not open until 9" and to use the key drop when she was standing right in front of me. I asked her if she had to so rude all time and she said I WAS RUDE expecting her to open early - a whole 2 minutes! This obnoxious, rude, and disgusting woman should NOT be in any customer service capacity and I am reporting her to the corporate headquarters for the way I have been treated by this ugly woman and for how this location has declined so badly in terms of the condition of the cars and the abusive office clerk. I will never rent from Budget again.

I actually picked up my rental in Eugene airport and after 3 hrs of driving, the low tire pressure…read moresymbol came on. Ugh! As I'm traveling by myself and didn't have time to troubleshoot, I called the budget 800 number for mechanical assistance. Admittedly, that part of my experience was frustrating. On hold for an hour to be told that "maybe" I could swap out my vehicle at a local Budget. So in the morning I took my chances and drove to the Budget in Bend and asked if they could swap out my vehicle. Danielle was super kind and so helpful. She resolved my issue within minutes by giving me a new rental and I was on my way. Thanks Danielle for turning an unpleasant experience into a positive one!

No wait in line, got upgraded into a brand new ford bronco. Nick working the counter was fantastic…read more SUV was spotless. Fast and easy return. 10/10

As I type this, my husband is stranded at Redmond Oregon airport where he has been waiting TWO…read moreHOURS for someone to appear at the Alamo counter. The main number reports that the Redmond location is open, but the representative may be on a "15 "minute lunch break". My husband had booked and paid for his reservation a week ago and is now trying to catch an Uber to his hotel. After this experience, we may never use Alamo again, definitely not in Redmond, and possibly not elsewhere either.

We have used Marshall's a handful of times throughout all of our different cars. They have always…read morebeen easy to work with and fairly priced. I have a high level of trust when they tell me something needs to be replaced. They are currently troubleshooting a head scratcher on our Suburban but they are communicating their findings well and doing everything they can to help steer us down the right path. Thank you for all your help! We appreciate your hard work.

Moved back to Oregon recently. Our daughter returned a 'gift' we had given her 7 years ago; a…read more2004 Taho that's been in the family for 20+ years. It needed some TLC. Marshalls has been great to work with. Repaired items I doubted could be fixed. Cost less than I anticipated. (Is this even possible on a 21-year-old vehicle?) They have been great to work with. Friendly. Knowledgeable. Reasonably priced. I highly recommend their services.