1-18-26. This Budget/Avis location is just awful. I've rented there for years and had good service…read moreuntil the past year or so, The cars are NOT cleaned between rentals. I've found trash and food wrappers in the cars, floors covered with gravel and dirt, very dirty on the outside. I no longer trust they have been serviced so have it checked before I even leave town. The windows are always dirty. This used to be a good location and the previous officer manager, a woman named Jody, was extremely helpful and always accommodated any request as best as she could. The young woman who is in that office now that Jody is gone is intolerably rude and obnoxious, just scowls at you while doing the rental paperwork, does not even look at you and does not respond if you speak to her. She is a disgrace and I cannot believe that ANY company would have such a hateful woman running their office. Today I returned a car TWO MINUTES before 9 am when the office opens. I knocked on the door but she wouldn't answer and when she finally did, she said "I'm not open until 9" and to use the key drop when she was standing right in front of me. I asked her if she had to so rude all time and she said I WAS RUDE expecting her to open early - a whole 2 minutes! This obnoxious, rude, and disgusting woman should NOT be in any customer service capacity and I am reporting her to the corporate headquarters for the way I have been treated by this ugly woman and for how this location has declined so badly in terms of the condition of the cars and the abusive office clerk. I will never rent from Budget again.

I actually picked up my rental in Eugene airport and after 3 hrs of driving, the low tire pressure…read moresymbol came on. Ugh! As I'm traveling by myself and didn't have time to troubleshoot, I called the budget 800 number for mechanical assistance. Admittedly, that part of my experience was frustrating. On hold for an hour to be told that "maybe" I could swap out my vehicle at a local Budget. So in the morning I took my chances and drove to the Budget in Bend and asked if they could swap out my vehicle. Danielle was super kind and so helpful. She resolved my issue within minutes by giving me a new rental and I was on my way. Thanks Danielle for turning an unpleasant experience into a positive one!

love this location, very accommodating. Rob A was great, he…read moregot me in and out very quickly. They didn't have any SUVs that I had reserved so they upgraded me to a brand new truck for the same price. which was very cheap might I add. highly recommend this enterprise!

As always this place alway does a great job, very nice people always explains everything to me…read moregreat job! Thanks

So They give you the option to pre purchase gas through them.. So I got a full tank at $50 dollars,…read moreI only had the car three days, barely used any gas yet they don't credit you.. So what they give you the rental cars on Empty then?? I had over half a tank of gas when I returned it.. so pretty much they will fill it and then charge the next person however much. So I suggest don't pre purchase gas! ALSO! I had the car Tuesday. Wednesday & Thursday, dropped it off at 9:30 Friday morning yet they charged me for the full day.. unbelievable.. Kia Sorento good car however, clean that's about the only thing that gets stars.

Could not recommend less. As I've just been "educated" by…read moreBrady and customer service. This is not actually a Hertz but a privately owned rental company with the Hertz badge on it. I will now be paying $300 extra for not knowing and studying up on my latest LLC's of Bend. Solid customer service practice guys. Blame the customer for picking a car up driving it to another location and dropping it off with another Hertz (with a full tank). I've rented plenty of vehicles and have never dropped them off where I picked them up. It's always been in other cities or air ports. That's how I've always seen rentals. It shouldn't be on the customer to know when specific details pertaining a privately owned Hertz and Corporately owned Hertz. It's on the staff to explain massively costly details UP FRONT like that to customers when they renting from them. Take the Hertz name down. It doesn't serve consumers in an honest fashion.

I had a great experience with Auto King! DJ was incredibly helpful, kind, and cheerful throughout…read morethe entire process. He made everything easy and stress-free, and his positive attitude really stood out. It's clear they care about their customers and go the extra mile to provide excellent service. I highly recommend Auto King to anyone looking for a smooth and pleasant experience!

Firstly, I have never purchased any car sight unseen, much less in Bend, Oregon from my home in Los…read moreAngeles, California. HOWEVER, I recently purchased a 2016 Land Rover Range Rover from Auto Kings November, 2025. The RR is a dream to drive and own! From my first call, Koby was very informative and helpful. He emailed me further information on the SUV and was honest and low pressure. I was then contacted on Koby's off days by Austin who was incredible to deal with as well. Auto Kings has a service department that inspects their cars and performs oil changes, filters, etc. and they prepared my Range Rover for my 800 plus miles home. This Range Rover was a one owner vehicle from Las Vegas, and Auto Kings often finds good, rust-free vehicles from Nevada shipped to Oregon. I wired the funds for the vehicle, priced at a reasonable, "no haggle" price and communication was easy throughout the process. Over the week after purchase, Austin, Derrick, Anna, Roz and Koby were incredibly helpful. Koby offered to arrange shipping but a trip to Oregon sounded like a fun weekend trip. My son and I made a father-son road trip through some of the most beautiful landscapes and forests in the country. Upon arrival, Koby met me with two sets of keys in hand at their new, beautiful facility. Modern, clean and filled with beautiful cars and trucks... On the way home we toasted the Santorini Black Beauty at Coppola Winery. It may sound like a sales pitch but I am a legitimate buyer who drove the distance for a quality SUV at a great price AND will contact Austin and Koby again for future purchases.

I reserved a Standard vehicle and when I arrived to pick it up, was told that they were out of that…read morevehicle so I could upgrade to a Full-size vehicle for an additional cost. When I asked if there was anything in a lower category I was told that only Full-size and up were left. I questioned the upgrade charge and was told that it was required. IT IS AGAINST THE LAW TO CHARGE FOR AN UPGRADE IF THE VEHICLE CATEGORY RESERVED IS NOT AVAILABLE. Also, the person said their printer was down so I could not get a printed copy of the receipt/reservation. No walk-around was also done at pick-up or drop-off. ABSOLUTELY THE WORST EXPERIENCE EVER and lied to by the employee about the upgrade charge when I knew it was unlawful. I'd give them Zero stars if I could!

Rented car for 7 days. Within first 5 hours of having car it broke down due to some oil/leak issue…read more Unfortunately I was in between towns on a road trip and I was stranded on side of freeway. It took Avis CS about 2 hours to get a tow truck out to pick up car. They sent me a $250 uber credit to try and use but was in a place where I couldn't even catch an uber so they said I was just out of luck. Needless to say I couldn't use their uber voucher and saved them $250. The tow truck driver said he wasn't suppose to give me a ride(liability reasons) but did anyway because he was nice enough to not leave me stranded on side of freeway. We drove back an hour the wrong way from where I was going to get a new car. The whole ordeal cost me about 5 hours of my trip/life. I continued the rest of rental with no issues. When I called CS later to explain situation and see how they were going to compensate me for giving me a broke down car they offered me 1 of my rental days free. I asked them if $10 an hour is a reasonable rate for the time their broke cost me they said they would throw in future day to rent. Why would I rent from a company that thinks my time is worth $10 an hour. Fantastic customer service Avis well done.

Jeff and his long history is top notch. Never have had anyone else work on my cars for 45 years…read more Master mechanic for 40 years says a lot of integrity and dedication.

This was an awesome experience. I needed to arrange a ride for my daughter from RDM to Bend OR…read more John took charge arranged to picker her up, sent her a confirmation email with a photo and then let me know he had delivered her safely - at 1:25 AM... Thank you John for your service. I highly recommend this company.

John offers not just a great ride service but so much more! He was able to recommend local…read morebusinesses and services to help an out-of-towner plan an amazing party. I was very impressed. He was like family. I can't wait to work with him again.

I went to this dealership looking for a truck. I don't usually like to shop for vehicles because of…read morethe hassles. These guys made my buying experience as hassle free as possible. They were friendly, honest, and bent over backwards to make the best possible outcome for me. I'll go back to them for my auto needs in the future. I hope that helps. If you read this review please tell them Delton sent you. Thanks!

Purchased a car today and it was so easy! Thank you Colby and Bob! You guys are great!read more

I couldn't be happier with the service, communication & price! I went to the dealership & was…read morequoted 3x what I paid at Happy Danes & it wouldn't have even corrected the issue. HD was honest, upfront & finished the work quickly! I take my review of the service I received very seriously & stand by it 100%! Great people you can absolutely trust!!

I was told that my car's front brake pads were at 10%, I inquired about the price, $400 for a…read morecomplete brake overhaul, they won't just replace the pads. Also suggested to change the spark plugs. I don't have that much, picked up my car without any work done Well today I had a friend, who is a mechanic at one of Bend's largest auto dealers, take a look at the brakes, he said they didn't need be replaced, the pads has about 30-40% thickness. They also recommend new spark plugs, but it doesn't look like they even checked them. If possible get a second opinion for an expensive repair even though the reviews are good for a repair shop.

Great experience! Had a small issue after test driving a classic Charger. Guy didn't hesitate to…read moretake care of it and even transported the vehicle several hundred miles for no added fee for the small inconvenience. Guy and Rob were very honest I felt and made the process easy and enjoyable. I would highly recommend them for any of your vehicle purchases.

Just bought a car from Just Used Cars. They have a wide selection of inventory. I found the car…read morethat I wanted. The salesman gave me receipts for recent repairs done before the car being on the lot. I was also given a check sheet for all the working parts checked by their mechanic. They were willing to negotiate the asking price down to a fair level. The car was in immaculate condition. I was treated courteously. I test-drove the car alone. The paperwork was completed promptly The next day, I realized that I needed to change something on the paperwork. I went back. The sales manager was able to correct the paperwork easily and quickly. My experience was the best. These guys are honest, courteous and knowledgeable. I recommend them highly.