Beware of hidden fees, when booking it states there is a non refundable booking fee. Yet there is…read moreactually two fees. An additional hidden "drought surcharge" that is not shown on any disclaimer or your emailed invoice. You can only discover this fee on ONE page and you have to manually expand the taxes and fees after noticing that there should be no tax and that the fee amount is more than 5%. When we contacted customer service we were met with arrogance and disdain, and no customer service. We asked them to explain what the hidden surcharge was and they then told us to 'NEVER CONTACT THEM AGAIN'. ??? We have ridden here before and experienced the same general disdain in person. You get the feeling they don't want customers and the trail rides are the worst part of their jobs. I have ridden most of my life and done multiple guided rides across the US. Sunriver Trail Rides was the worst experience by far. Between the ride being shorter than the promised time and the hidden fees it is a money grab with no real passion or care. We recently booked at another ranch, and we will continue to use other ranches in the future even when staying in Sunriver.

Staff was unfriendly. While we were waiting for our kids to finish their ride, we casually walked…read morearound the property near the river and that's where we were confronted by a staff member asking us what we were doing. After I indicated that we were just waiting for our kids to return from their trail ride we were told we were on a private road and needed to wait in the parking lot... I'm glad my kids enjoyed their ride, but as a paying customer this left a bad taste in my mouth. Staff could have decided to be respectful towards my wife and I. Unfortunate. The picture below was right before we were asked to move ourselves to the parking lot.

Amazing place!!! You truly learn about the horse and get true foundation of riding and…read moreunderstanding the horse. It was a lesson that I will never forget and can't wait to go back for more.

We've purchased two amazing athletic barrel racing horses from Tanya. She is honest, caring and…read moregoes the extra mile to ensure we knew everything about our geldings!! Do not hesitate to board, train or buy a horse from TK and Tanya!! 5 Stars across the board!!

Great Place! These guys treat my horse like "One of the Family". Consistent Feeding Scheduling…read more Clean facility. A "Happy Place" to keep your horse!

Very kind people and gentle horses. A perfect place for…read morethose that have fear issues - not just with animals but anything . A place of calm for the anxious .

Booking the snowmobile trip was an adventure in itself! On average about ten phone calls to one…read moreanswer, so be prepared for that. They dont have their availability or booking online so that honestly does not help. Also told us to arrive 45 minutes early just to arrive and be locked out in the cold. The trail was not groomed at all, but they make sure to tell you how they will charge for damage - but then take us on trails going over trees and broken branches? The instructor we had was super rude and condescending then had the audacity to ask for a tip and told us he only makes $18.00 an hour. Overall, majorly overpriced for what they provide.

4 ladies took on the challenge of snowmobiling in a blizzard. It was scary for some but in…read moresummation we had a blast. Our guide, One, was patient with our slowest, most nervous party. The lodge lunch was adorable, friendly staff, the chili was delicious. I would highly recommend this adventure. We also hiked Smith rock and Tumalo falls during our stay. An epic trip and this was a highlight!

This place is clutch. One of the best courses in Oregon. This is my favorite course I have…read moreplayed. This place has multiple things to offer. Per friendly, sports complex, hiking, disc golf. It is absolutely amazing.

We're traveling through Bend with our two pups and happened upon this dog park. What a great…read moresurprise for all of us!! Huge off leash park and super clean. We'll stop here again!!

We (party of 4) participated in the full day Deschutes trip recently…read more The night before they reached out and provided smoke and wildfire updates and communicated the notifications clearly. We received the green light the morning of as they had promised. From the second Will and Gwen greeted us, to us saying good bye at the end of the day we felt safe and well taken care of. They communicated the expectations clearly. They navigated the insane "load in" area. I mean insane. Other companies had big buses and way too many people for each guide available. Glad we launched so quickly and efficiently. Once underway they navigated the river and stopping spots with excellence and ease. Truly. They had a system and plan and made it feel like we were the only ones on a very busy river. Super sick trip and we are super thankful to their entire team. We are already planning our next trip with Ouzel.

I cannot say enough good things about our experience with Ouzel and our amazing guides, Gwen and…read moreWill. There were 2 groups booked the day of our rafting adventure and we lucked out and had our own raft and guide. The two rafts worked together and had a great report throughout the day. Once on the river our guides immediately pulled us to the side to jump off some rocks which set the tone for the fun to be had. The excursion went from one adventure to the next. The guides were extremely communicative. At no point in the day did I feel unsure, unsafe, or have a sense that I didn't know what was expected of me. It was the most fun I have had in a while, and I will definitely recommend this adventure with Ouzel. Thank you Gwen and Will for such a great day!

This was an ok trip but I had mixed feelings about it…read more Pros: The guide was nice (we had Lane), which made the ride more enjoyable. He knew all of our names before we even left the parking lot. The trail was in good shape from recent rain so a beginner would have no trouble participating. Cons: The email confirmation and website mentioned the bike shortage and that riders had to be a minimum of 4 ft tall with a 24 inch inseam but didn't really explain how to measure that, etc. Sure, I know what an inseam in pants is, but turns out an inseam measurement for bike riding is different. Would have been nice to know without having to look it up the night before and then worry my kid wouldn't be tall enough. Lots of standing around. We were on the 10-4 tour and though we arrived at 9:45 no one directed us to have our kids take the bike test to see if they could go and nobody got fitted for bikes until everyone in the booking had arrived. Then, the large 10 am group was split into two smaller groups and if you were in the second group, you had to stand around for 20 minutes killing time to give the first group a head start. Why not just stagger the starts and have a 10 am and a 10:30? From a customer perspective this sort of sucked. This was billed as a Mountain bike ride with waterfalls and slides, but it was more like, walking/hiking to see 3 waterfalls and then a very mellow 3 mile single track ride to finish. It would have been nice to sort people by skill or interest (shorter vs longer rides) as we definitely had some gung ho dudes in our group and some newbies like me. Two of the waterfalls (at least) were accessible via McKay campground, which was a little disappointing. I thought we would be off the beaten path, checking out a little known spot, etc. Overall, our young kids, 8 and 10 enjoyed it and had fun. It was their first time mountain biking. I'd rate the ride and scenery 4 stars but the administration and organization only 2 stars (I'm a fan of efficiency and customer service) , hence my 3 star rating.

Was excited to go. Day of the trip for our group smoke was heavy. Hazardous in fact. His terms and…read moreconditions explain that you must show up no matter what the conditions. From there the group will vote and you must conform to the group decision. We were the only ones who showed up. The owner, Todd, decided after getting various voice messages the day before and the morning of, but he would cancel the event. Great! No pick up the phone and call your customers to make sure they don't waste their time and come all the way out to the top of a mountain only to find your experience was canceled. He claimed to have sent a text in the early morning hours. But I didn't get it until after the fact. Oh well, not great but not terrible. Did waste a lot of our time driving out there on a horrific weather day for smoke. Talked to Todd personally later, and he said "no problem I'll give your money back." Refund it all of it except our deposit, then wouldn't answer the phone or return multiple calls. In my final message I reminded him of his neglect as a business owner and a conscientious honest human. Told him repeatedly he needed to refund my deposit, as there were no terms or discussion of anything other than a full refund. Really annoying to deal with business owners who aren't conscientious. Really detracts from your credibility. So here's the review I promise to leave you if you went another two weeks without returning my calls again. Gave you four chances Todd.