Jovannah.A.Figueroa was the most polite and knowledgeable person that I had ever met in this business. Outstanding customer care She is a awesome asset to your company. Hope she's paid well. If not please consider. read more

Used to love this place and even bought a car from them but their customer service SUCKS. Called them today and was told that they had plenty of SUVs on the lot and if we came in, we could choose from which one we wanted. Drove immediately there and then we're told they only had two options and they kept trying to push a minivan instead. Last time we rented from them, the vehicle overheated on the freeway and we were unable to get anyone from the agency to answer a call. We were stranded for two hours waiting for roadside and then we're given no compensation from enterprise. Canceled todays reservation and went to Hertz instead. read more

Just an update: go to Hertz or some other rental car company. This place cannot get it together. 45+ minute wait. Unreal. It's impossible that a business continues to run this poorly week after week after week. Something has to change. Ill be going to Hertz from now on. I will NOT be coming back here again. read more

Reserved a car online. Maybe it was an off day but I arrived about 5:15 with a 5:30 reservation. The lobby was full of people. The girl answering the phone was telling people they were currently waiting for cars to be returned. I waited an hour and finally got my vehicle. Mostly clean but back window looks very dirty, might be from out gassing and it came fully equipped with a spider web along the back window. Two different people that had been waiting before I got there were offered vehicles other than what they've served so they cancelled and left. Like I said maybe it was on off day but sure was not a pleasant experience for me. read more

Your pick up and drop off policies Your staff and the way they treat people. The manager and his I don't give a shit attitude . read more

I waited 1 hr and 20 mins for a car that I reserved. Ridiculous! There must of been 7 people standing outside because there were no chairs left to sit in. I think they had 3 people working. read more

Horrible place, no parking, no space at all, had an appointment to drop off a vehicle and an hour and a half later I'm still waiting to be seen. Don't come here read more

‼SCAM ALERT ‼  Do not give this place your business! Upon picking up a rental for two weeks, the customer service worker offered me two days of insurance coverage. I accepted and agreed to this, as it would be roughly $80. Before I signed the agreement, she CLEARLY stated, "If you want to extend the insurance coverage beyond two days, just give us a call and we can do so." I never extended.  Yet, when I came to turn my rental in, I was completely shocked to see a charge of over $400 for insurance coverage. I called and spoke with an employee, who said he couldnt do anything because the charge already went through. He deferred to a manager who was "on lunch" and would "give me a call back". I never received that call back. I called again, this time speaking to an actual manager, who differed me to his GM, also conveniently "on lunch" and have STILL not gotten a call back. The customer service worker absolutely mislead me. I trusted her word, yet now I'm stuck with a big bill I did not agree to. It's clear management just hopes I'll go away if they ignore me. Worst customer service! I'm so disappointed in Enterprise. It's safe to say, I will NEVER return here! -10 stars read more

Horrible experience, rude employees. said my card declined but charged my card $592.42 even after showing my online bank info clearly showing charge told me there was nothing on their end and couldn't run my card sharing or help until next day. Unable to make it a family member celebration of life. read more

very polite, its just when the have you at the car and start adding all sorts of stuff and the price jumps $100. Just say no!! You can!!

Everything went well and the staff were very helpful. When they didn't have the car I rented they bumped me up to the next level and it was a great car for driving along the Oregon coastline for 5 days. Turning in the car was a breeze and again great staff. I was quite happy with them. read more

It's been awhile since I rented a car, and in that time, I went credit card free. I used to use another rental company, but they started requiring a credit card to rent, and informed me that had always been the case. Which was untrue. So... I looked up a few other rental companies and found that Enterprise will rent w/o a credit card. Yes, you have to bring in confirmation of your address, which is no big deal. Now the last time I used Enterprise, it was located elsewhere in pretty small location. This larger location hosts a lot of different vehicles. It's spacious and efficient. The staff was friendly and answered all my questions. They asked if I'd be willing to substitute my small SUV with a sedan. I just needed something with a trunk, so they upgraded me to a larger SUV. The vehicle was pristine inside and out. The wait was about 10-15 minutes, but the waiting area is spacious and comfortable, with water available. Drop-off went smoothly, my ride was late so they offered shuttle service. I was told my deposit would be refunded 3-4 days. They emailed my invoice to me, which I appreciated. Since we're a 1 car family, I'll be renting again soon, and I'll be back to this Enterprise location. read more

My wife and I had an absolutely terrible experience with Jose the branch manager as well as the area manager. The 2026 Nissan pathfinder we rented had a mechanical failure which was no fault of our own. The branch manager instructed us to have the car towed through our roadside assistance plan and then refused to reimburse us for the tow fee. I finally was able to through to the area manager, as Jose was unhelpful and condescending. The area manager reassured us that we will be refunded for the tow fee as the car had a mechanical failure. However, she then ghosted us and stopped responding without a check ever being sent. Not to mention my wife was stranded with our two young kids in hot whether as she waited for the tow truck for nearly 2 hours, and the store was not able to provide a replacement rental until the next day. Overall our experience with Enterprise has been beyond terrible and they as a company do not appreciate or value their customers and even placed the blame of the mechanical failure on us- per the branch manager "you assume ownership of a rental car when using". No, we paid for a service that was not adequate and then we have been left waiting for a simple reimbursement for the tow fee. I have gone as far as the file a BBB claim as well. I will never use Enterprise rental again, and I will emphatically let everyone I know the terrible service we received. If you need a rental, book through anyone else!y read more

I love Enterprise car rental. This trip was great!!! We had to drive up to Aspendell CA elevation 9000ft the car sailed smoothly the whole way, and was extremely comfortable for long drives. The cars are very nice and well maintained. The staff are extremely professional and considerate. Jovannah Figueroa was so nice and the process is very quick even with tons of people waiting. Thank you Enterprise. I will be back and I'll refer your vehicles. read more

I never got my deposit back. I was told to take it up with my bank, that it wasn't their problem. They deposited $.76 to my bank account... I used enterprise for many years and this was a major hassle. read more

Went in to get the vehicle serviced (oil change light came on, coolant levels were BELOW the minimum line) within a week or two of being issued the vehicle. The wait to get it serviced was unfortunately too long to work for my schedule, so I called and they said they had no problem swapping the vehicle out for another one. I get to the front desk to explain my situation, I'm met with immediate attitude from a man called Jose. "Well did you get it checked?" Well the change engine oil light came on in the car, so I'm pretty sure that means that it needs an oil change. I also noticed the coolant was wayyy lower than it should've been. So regardless of the records they have in their little system, the car needed servicing, point blank. He looks up the digital records and guess what..... it does need an oil change! Imagine that. Then he has the audacity to say "you're 200 miles over". Yea.... That's actually why I'm here and exactly what I said in the first place. I'm sure they deal with many angry or slightly incompetent people, but I went into the interaction so kindly and was met with attitude and honestly demeaning treatment. read more

Wow! This place has such a wonderful crew working there. Made my first time renting a car easygoing and the people are so helpful!! Thank you!!! read more

Great team at this office and AWEsome customer service especially by Jovannah!! Among various other questions I had, I went back and forth on which compact car I'd be comfortable driving (as the choices I was offered seemed larger than what I'm used to), and Jovannah was so compassionate, kind, patient and genuinely super cheerful from start to finish!! She truly made my first trip to Mount Shasta memorable and hassle-free -- ended up loving the car, too, not to mention it was sooo fresh & clean, like NEW! P.S. The gentleman who drove us from/to the airport was so kind & friendly as well! Thank you again, Team Enterprise in Redding!! (Reviewed here on yelp as the Enterprise review link has expired -- my apologies for the delay, trip was 9/15 to 9/17!) read more

In June 2025, I had an emergency to attend to for a family member and needed to rent a car to get there. I was under a great deal of pressure during the process of renting. I am giving a shout out for Chance Villavicencio. He was not only patient, but tried to work with me to secure a proper car for the trip. It took a while as the cars don't seem to be available right when you need them. He is the best! Thank you Chance! Redding Enterprise Car Rental on Cypress Ave. read more

They charged me two extra days on memorial weekend I was scheduled to return on Saturday which I did since they have a key box and a lane to return the car. But since they were closed until Tuesday they charged me saying they received it on Tuesday. Liars. So if they're not open don't schedule to return THEY Will Charge You read more

The female here is awesome!! Absolutely no pressure. If you say you don't need insurance because you are covered, she does not push and push for you to get like most other places. Service here was top notch!! I will only rent from here when visiting! read more

Understaffed but very friendly, long wait to be picked up at airport. Long wait at office. Cheaper than the other 3 rental companies not sure if it's worth the savings. read more

I reserved a full-size SUV needing to seat 8 6 weeks before our trip. Four days before our reservation I called and confirmed our reservation and inquired when it would be ready. "7:30 or 8:00am". We arrived at 8am to find the doors locked and Saturday hours to be 9:00am. We were taking a ski team to summer ski camp, and this left our athletes with an assistant coach and second vehicle standing in a parking lot across town. They tried to give us a large suv which seated 7. No go. So we got a car that was covered in bugs and road grime. The only reason for 2 stars instead of 1 was that when an employee did get there he did try to help and had a positive attitude. Sadly there aren't more choices in town. But it will make me less likely to use Enterprise when I travel out of the area. read more

they gave me a partial refund for some issues I had, all in all I felt like they took care of me. I wasn't to pleased during the process, but they stood on their word. read more

My wife and I received PHENOMENAL customer service at the Enterprise Car Rental agency on Cypress avenue here in Redding. Jacob was outstanding!! He was professional and friendly. He has a GREAT ATTITUDE!! Not something seen all the time in this day and age. We will definitely recommend this Enterprise location to everyone we know. Special mention to Matt as he was also helpful!! Keep up the great work!! read more

So the staff is awesome. I got the car I wanted, nice little buick crossover from Wyoming. They greet you with a smile, very professional and efficient. But y'all people really need to stop smoking in them. In any rental car for that matter. I had my family up and bc of my one grandkids allergies, I was unable to use the car for that July 4th weekend while my car was in the shop. If your gonna rent a car, plz think of the people who have to rent it after you. Absolutely percent will do buisness with this particular rental again. read more

Booked my car several days in advance. Showed up to a line or 15+ people waiting. After being checked in I waited for over an hour to have a car ready. Completely unacceptable, and not up to par with their other locations I have rented from. This felt like waiting at the dmv. read more

Enterprise Rent-A-Car - Car Rental Near Me - Redding, California

As always, Enterprise is the best! The customer service is Top Notch, and the Redding, CA location is where we were met by Josh Lessinger, who was The Best! From start to finish, Josh went Above and Beyond to ensure our experience was stellar, and it was We will be back and will absolutely request Josh read more

This is my go-to rental car place in Redding - they have a long line but also thankfully a pretty big team, so it's not that bad. Service has always been friendly - Chris and Bili(sp?) in particular were really great, comped me the gas fill up charge because the car's lane control sensor malfunctioned and pulled my car out of the lane rather than keeping it in the lane. They upgraded me to a midsize as they didn't have any compact cars. All in all, these folks are professional and friendly, the cars are clean, and they get you on the road quickly! read more

Worst enterprise I have ever experienced. Incredibly unprofessional, Rude, incompetent and disrespectful staff. After booking months in advance, and checking in online, providing all documentation and signing all paperwork, I arrive and am told I have to wait 30 minutes to speak to someone, and when I finally do they tell me it'll b about an hour before I can get the car. They tell me this is how it works, that they do things "different" here. Mind you it's. 107 degrees outside and I'm traveling with two kids under 5. They last thing you want or should have to do after a long day of travel. They tell me the car isn't ready and they have to go clean it. Then they make me reproduce all documentation and sign every document again, what is the point of reserving in advance and checking in advance? Too frustrated to write more here but just know no other enterprise has ever been like this, if I rent a car in advance and check in online I expect a car to be available, and if it's not at least some kind of heads-up and definitely not foul mouthed rude staff that literally want to pick a fight with "don't start this with me sir". read more

Made a reservation, days in advanced and they gave me a free upgrade to a more spacious suv with 4x4 option which was really awesome heading out there to mount Shasta the water was super clear and incredible views highly recommended visiting and renting a car from enterprise great customer service read more

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This place is the best place to rent a car! They are extremely kind, polite, professional and go above and beyond to create an excellent experience for the customer. I have worked with them several times and each time is over the top impressive. The experience I have is that they care about the person- they care about me and my safety and experience. They truly go above and beyond. I am so grateful!! If I could give more than 5 stars, I would! read more

I just got a car rental and they upgraded me for free. I left there paying a bit more than I thought and I didn't quiet understand why. When I returned the car a guy named Chris made sure I didn't over pay and corrected the misunderstanding. He is one of the reasons why I will definitely continue business with Enterprise. read more

What's terrible location. I booked a car, showed up to collect it and was told I'd have a 20 minute wait. That's fine I was early. So no problem. After 40 minutes I ask for an update and the guy says oh, well we don't actually have a car for you. So he completely lied to my face. He said I had to wait for a car to come in even though they accepted my reservation. This is so unacceptable. I had a doctor appointment with my oncologist at uc Davis I missed because they cannot fulfill their obligation. So when I finally get a car after 2 hours of waiting I ask if my return time will update, they said yes. However it did not update and I got messages stating my return time was the original reservation time. So now I have to wait 3 months to see my oncologist because I was 2 hours late. Thanks a lot enterprise. If you have any other choice use any other rental car service. This place is unreliable and will muck up your plans because they're incompetent!! And then they overcharged me by 87$! read more

Great experience renting from Enterprise. Matthew made sure the vehicle we rented would meet our needs and that we would be comfortable. He was professional, kind and provided excellent customer service. I will be a returning customer. read more

I gotta say this company is doing things right. I was greeted by a most helpful employee named Addison and she was just great. She made the process very easy when I came in after setting up a reservation on line. I got an upgrade when it was all said and done as the car I wanted online wasn't returned. I will be using them again., read more

I had to rent a vehicle to come back home, and Enterprise is generally the best place to get one. I had never personally rented from the Redding location, but this won't be the last time I ever need a rental again. I had booked online for a small car one-day rental dropping off in another location. I arrived got checked in, and since they did not have a small car, they did not want me waiting around, so they offered me a minivan which I gratefully accepted since I had things to do. They were able to waive the gas for me and give me the same vehicle rate since they did not have a small car. The experience was terrific, and they are so generous and sweet it makes renting here the best place to get a rental. read more

Thank you to Matt who had such a positive attitude and helped me out after a bad car accident. His upbeat manner helped put me at ease. And he and Josh were amazing with getting me back on the road in a car I was comfortable driving. Awesome service!! read more

Their machines were having trouble reading my credit card. Matt worked and worked with me to get me in a car so I could get to urgent care. I was there for over 2 hours and listened to how all these people interacted with customers. Every single Enterprise person was so sweet and patient. But warning: You be nice to them when you go in! These guys rock, and they deserve to be treated well. read more

This last time renting with Enterprise will most likely be the last time for me, unfortunately. Not only was the experience with the vehicle they rented me poor (issue with defrost system, had to drive with the windows down to be able to see - in the cold... and service warnings continued popping up over the two days we had the car), but I mistakenly left a few items in the center console when I returned the vehicle. Upon realizing about 48 hours after return, I called them to ask about those items, and spoke to Fernando (?). I was told there was nothing left in the lost and found so they must have thrown them out. I expressed that somebody should have called me to come pick them up. He said he would check with the staff to make sure, and we would go from there. As I began to respond and ask for a call back, click, the line went dead. He hung up on me!? Between the poor vehicle and poor customer service, I most likely will take my rental needs elsewhere, next time. read more