This review is specifically regarding their boat rental service, customer service, and the…read morecondition of the pontoon boat.
Booking the pontoon was easy and straightforward through their website, with no issues at all. When we arrived, we checked in at the front desk. The boat driver and all passengers are required to use iPads to initial and sign a waiver before getting on the boat. The check-in process was very simple and took about 10 minutes. The employee who helped us was friendly and nice.
Once we completed the paperwork, the employee gave us a boat assignment tag, parking pass and directed us to pick up our rental. We headed down to the docks, where we were assigned our pontoon. We then took the boat over to the launch area, loaded all of our gear, and headed out for the day.
The pontoon itself was definitely showing its age. It wasn't particularly clean and had cobwebs throughout the boat. It had a hardtop canopy that provided plenty of shade, and while the seats were in decent shape with no holes or tears, they were noticeably dirty. I understand that these are rental boats and they naturally experience a lot of wear and tear, so I wasn't expecting a brand-new boat. However, I do think the overall cleanliness could be improved.
That said, the boat was functional and got us where we needed to go without any issues. We found a nice cove, anchored up, and enjoyed the day on the lake.
At the end of the day, we returned to the dock, unloaded our gear, and handed the boat back to an employee. The return process was just as easy as the check-in. Once the boat was returned, there was no need to go back into the office or complete any additional paperwork.
Overall, despite some of the cleanliness and condition issues with the pontoon, we had a good experience. The booking, check-in, and return processes were all very easy, and the staff was friendly and helpful. I would definitely consider renting a boat from here again, although I would hope to see some improvements in the cleanliness and upkeep of the boats.