My husband and I came into down via Sacramento International Airport a couple of days ago. When we…read morewere down there, the first car that we tried was full of cigarette smoke, being that I have such an asthmatic/allergy to cigarette smoke, I asked to be switched. The gentleman there was kind and gave us a small Subaru( but said it was mid-size) and it was ok. Got us to point A to point B. We could feel every bump in the road and the seats were super hard. But, we were grateful that God gave us a car to help us get from point A to point B. Then this morning, it was raining; so we started to use our windshield wiper blades, and realized that one of them didn't work. Seeing out of the windows while it is raining, would be a definite plus. So we stopped in at this budget here; and a gentleman named Mike, helped us out and got us a RAV4. Switched us out quickly which we were thankful for. Now we had to fill the other tank up, and we did as we promised. So now we have a comfier vehicle, one that sits up higher; and we don't have a vehicle that we can feel every single bump in the road. So next time you are at this Avis/Budget place, ask for Mike. Super nice and awesome gentlemen!!

An upgrade is only an "upgrade" when it has perceived value to the customer…read more I reserved a vehicle to be picked up on 9/09 and returned on 9/15/18 and when I arrived at my scheduled time to pick up said vehicle I was told, "Sorry, we only have this left, take it or leave it." Well I had reserved a full-size car what I got stuck with was a mini-van and I was told it was an upgrade. Nope, sorry, not sorry, I don't need a buttload of seats . . . but got stuck with it b/c I was told, "Take it or leave it!" I figured, crap, I can deal with it for a few days as I was on my way out of town. Well, I returned into town on 9/12/18 and began trying to call the local office around 2 p.m. to trade this sucker in as I had paid for a full-size car thru 9/15/18. No one would answer the phone at the local office and I kept getting forwarded to the national customer service line. I did speak to someone at the national office and was told try calling the local office again. WTF? Okay, still no one answering - and don't even try to do anything at an airport rental location unless you have some sort of plane ticket confirming that you actually traveled - WTF x 2 !!?? So after various unsuccessful tries at contacting someone from local office again that I rented it from I tried on-line chat with Budget national office, and they told me to call the 800# and have them deal with it...UGH!!! Well, still SSDD. Fast forward to Thursday, SOS and didn't even drive the thing, beast, monster gas-guzzler. So now it's Friday morning and was hopeful once again and called the 800# for Budget customer service and was told by Jose, "Sorry but you need to talk to the location in which you rented the vehicle from." I wanted to say, "Listed here Jose, I am unable to contact them as they're not answering the phone." Jose had suggested I drive up to the location and see about exchanging vehicles that way - double UGH!! I don't want to drive all the way up there for bupkiss, zilch, nada b/c this thing gets shit gas mileage. So I'm stuck and it sucks - I've paid for a useless rental until Saturday 9/15/18 but I'll be damned if I return it early out of mere principle. DON'T RENT FROM THEM is my advice - you'll have your car that you reserved early jacked right out from you and may not have anyone to assist you in getting another more acceptable vehicle. What a load of BS! An upgrade is only an upgrade if they're is some benefit for the renter. This is more of a punishment to me than an upgrade period. The gas mileage sucks and oh yeah, it's a fricking minivan. (No offense to the mini-van or those who own one, but if I would have wanted a minivan I would have purchased one or at least reserved a minivan.

So the staff is awesome. I got the car I wanted, nice little buick crossover from Wyoming. They…read moregreet you with a smile, very professional and efficient. But y'all people really need to stop smoking in them. In any rental car for that matter. I had my family up and bc of my one grandkids allergies, I was unable to use the car for that July 4th weekend while my car was in the shop. If your gonna rent a car, plz think of the people who have to rent it after you. Absolutely percent will do buisness with this particular rental again.

The wait times are absolutely abysmal. Seriously wasting peoples time even when you have something…read morereserved. If this is "just another Monday" (guy at the front literally just said that) for you maybe it's time to make some changes to how you run your business. Just a couple ideas: 1. hire more people to work the front desk and prep your cars 2. Be open for longer than 5 hours in Saturday. 3. Be open AT ALL on Sunday. This is insane and no other enterprise I've been to wastes this much of its customers time. P.S. I'm more that half an hour past my reservation time and still waiting. I'll update later with how long it actually took. Update: they don't even have the car I reserved. After waiting 40 minutes past the reservation time they tell me they don't have the car. Final update: it took an hour and 15 minutes to get me on the road.

I cannot say enough about this company! We had our kids, their spouses and grandkids on this…read morememory building experience. The limo was in pristine condition. Tom, our driver, was an absolute pleasure and made sure we had an amazing experience with our 2 year old grandsons! If you haven't had the opportunity to book with this company to visit the Christmas lights, you are missing out! Jodi the owner was so kind and made sure our family Christmas experience was over the top!

The limo driver, Kim, was amazing! She was so nice and the drive was smooth. Being in the back of a…read morelimo for the first time was amazing and without shasta premier my wedding day wouldn't have been as magical as it was. Thank you so much guys!

Easy service! Friendly staff. Clean car and good choices.read more

I made a reservation for a car and found out that I actually wouldn't need a rental car. I called…read morea half hour after I made the reservation. Cancellation fee is two times what it costs to rent the vehicle. I know I made a mistake here but that's just bad business. Don't expect any business from me in the future!

Debi and I needed to rent a mini-van to move some fragile Antiques and glass. After seeing a Tv ad…read morefor Budget, I immediatly called the 800 reservation number for Buget. No dice. The out of area operator for Budget said they had no idea what ad I saw and would not give us the advertised price "without the CODE". Code? I was supposed to remember a fine print CODE from a 30 second TV ad? Are you kidding? The price offered was almost double the advertised price. After some "google searches" and telephone calls I found JOEY COLOMBO the Redding Airport Rep for Budget. Joey patiently explained all the Budget deals, vehicles and best times to rent. I got EXACTLY what we needed at the price advertised. No more "Who's on first" with an out of area call center rep. Great guy, great van, great deal. Save some grief if you need to rent a car for a day or a week. Call a real LOCAL guy ..Joey.. when need to rent in the north state. Inside the airport terminal, north end.

From the representative that called me in regards to our rental, to your young man who was at the…read morelocation and got us into our rental and on our way, our experience at this Hertz location has been excellent. Both individuals were very nice and polite, both were quick yet thorough. Unlike Budget, there were no hidden surprises when we arrived at the rental location. Here at Hertz, it was exactly as we had been told, and in today's world, sadly, integrity has almost become nonexistent with companies, it was very nice and stress free. It was exactly what we were told they'd be when we arrived at the rental location. We'll certainly be coming here for our car rental needs from now on.

I used to rent here regularly. I don't use credit cards, and never had an issue renting here. So I…read morereserved a car for a quick trip, and because of an experience recently while traveling, I went through the rental agreement online, and it clarified that Hertz rented without credit cards. Got there a couple hours before I was due to leave and SURPRISE! They required a credit card. The staffer pointed to a small print notification taped to the counter, but that information wasn't the same as what was posted on the website. I told her I'd rented here before without a credit card and she said that wasn't true. It wasn't the fact that they don't take cards that turned me off the place. It's the fact that she denied that I'd rented with a debit card in the past. Especially since she's the one who always rented to me. This is the kind of thing that loses business.

Worst customer service I've ever had. Went to pickup my reserved car, waiting room was filthy. The…read moreyoung man at the counter was busy helping a lady. There was a young woman behind the counter busily writing. After 15 minutes of standing there, without being greeted, I stepped forward and asked the young lady if she'd like to help me. She snarled "I don't work here!" And went back to her scribbling. When I was finally addressed I was informed they don't have any cars. I questioned how they reserved a car for me that they didn't have. The guy found a car that was there but not cleaned or filled with gas. I told him I would take it. He then gave me a key fob , with no offer to actually clean the car, and informed me to walk around the parking lot of Four Corners pushing my buttons and I'll find it. If enterprise wasn't waitlisted, I'd have walked out.

The guy on staff was very helpful and did everything he could to make our experience at budget…read morerental car a positive one.

This car rental business in Redding , CA attached to SJ DENHAM REPAIRS is horrible and deceitful…read more The staff are rude and don"t follow California law. Don"t rent from them if you want a good car rental experience!

I went to the Hertz desk at the airport and used my American Express to secure the rental car. Now…read moreI haven't used my AmExp card in months and have never had problems with it. The rental went without problems at the desk but the card did leave my sight. The VERY NEXT DAY, the fraud dept. at AmExp contacted me and asked if I had charged a resort in Mexico to my card. I told them that I had not. They removed that charge from my account and closed that account. They asked me about when I had used the card last and if it had ever been out of my sight. I told them that I hadn't used the card in months and that it has always been in my wallet EXCEPT when I used it at Redding Airport's Hertz counter to rent a car. That isn't proof that someone at the desk skimmed my info off the card, but it is very suspicious and I'd warn anyone using Hertz in Redding to NEVER let your charge card out of your sight.