The people who work for Enterprise at 2540 Cohasset, are some of the nicest, helpful and generally…read morehappy people I have had the honor of doing business with. I couldn't find a car wash open on a Sunday that did full service so I couldn't vacuum it out. My dog had left hair in the back seat and they didn't charge me an outrageous amount. Enterprise you are now my go to car rental place and Chico Enterprise on Cohasset 100% hit the Best of in my book A BIG THANK YOU Sandra Singer

My experience with Enterprise was beyond unacceptable, if I could give 0/5 stars, I would…read more I had a confirmed 8:00 AM reservation and showed up on time, only to be told by Julio that there were no cars available. He mentioned that someone should have called me in advance, but I never received any call or notification. Apparently, other customers had extended their rentals, and despite my reservation, I was left without a vehicle. I explained to Julio that I had a family emergency in San Francisco involving a critically ill relative and needed to leave by 9:00 AM. Instead of showing urgency or professionalism, he made light of the situation, which was incredibly inappropriate and disrespectful. I had specifically reserved an SUV, but was offered a minivan or a large Mercedes van, neither of which fit my needs. I declined, and Julio told me to come back at 9:15, assuring me that a car should be available within the hour. When I returned at 9:15, I was told the exact same thing, no cars available, nothing guaranteed, and that I would need to wait another 1-2 hours. At that point, I left again, and he told me to wait for a call when a car became available. That call never came. By 11:00 AM--nothing. By 1:00 PM--still nothing. I finally called them myself, only to be told there were still no cars available. I never received a vehicle, never received a follow-up call, and never received any real solution. This was hands down one of the worst customer service experiences I have ever had. Completely disorganized, unprofessional, and unreliable, especially in a situation where timing actually mattered. Reservations clearly mean nothing at this location

So the staff is awesome. I got the car I wanted, nice little buick crossover from Wyoming. They…read moregreet you with a smile, very professional and efficient. But y'all people really need to stop smoking in them. In any rental car for that matter. I had my family up and bc of my one grandkids allergies, I was unable to use the car for that July 4th weekend while my car was in the shop. If your gonna rent a car, plz think of the people who have to rent it after you. Absolutely percent will do buisness with this particular rental again.

The wait times are absolutely abysmal. Seriously wasting peoples time even when you have something…read morereserved. If this is "just another Monday" (guy at the front literally just said that) for you maybe it's time to make some changes to how you run your business. Just a couple ideas: 1. hire more people to work the front desk and prep your cars 2. Be open for longer than 5 hours in Saturday. 3. Be open AT ALL on Sunday. This is insane and no other enterprise I've been to wastes this much of its customers time. P.S. I'm more that half an hour past my reservation time and still waiting. I'll update later with how long it actually took. Update: they don't even have the car I reserved. After waiting 40 minutes past the reservation time they tell me they don't have the car. Final update: it took an hour and 15 minutes to get me on the road.

My husband and I came into down via Sacramento International Airport a couple of days ago. When we…read morewere down there, the first car that we tried was full of cigarette smoke, being that I have such an asthmatic/allergy to cigarette smoke, I asked to be switched. The gentleman there was kind and gave us a small Subaru( but said it was mid-size) and it was ok. Got us to point A to point B. We could feel every bump in the road and the seats were super hard. But, we were grateful that God gave us a car to help us get from point A to point B. Then this morning, it was raining; so we started to use our windshield wiper blades, and realized that one of them didn't work. Seeing out of the windows while it is raining, would be a definite plus. So we stopped in at this budget here; and a gentleman named Mike, helped us out and got us a RAV4. Switched us out quickly which we were thankful for. Now we had to fill the other tank up, and we did as we promised. So now we have a comfier vehicle, one that sits up higher; and we don't have a vehicle that we can feel every single bump in the road. So next time you are at this Avis/Budget place, ask for Mike. Super nice and awesome gentlemen!!

An upgrade is only an "upgrade" when it has perceived value to the customer…read more I reserved a vehicle to be picked up on 9/09 and returned on 9/15/18 and when I arrived at my scheduled time to pick up said vehicle I was told, "Sorry, we only have this left, take it or leave it." Well I had reserved a full-size car what I got stuck with was a mini-van and I was told it was an upgrade. Nope, sorry, not sorry, I don't need a buttload of seats . . . but got stuck with it b/c I was told, "Take it or leave it!" I figured, crap, I can deal with it for a few days as I was on my way out of town. Well, I returned into town on 9/12/18 and began trying to call the local office around 2 p.m. to trade this sucker in as I had paid for a full-size car thru 9/15/18. No one would answer the phone at the local office and I kept getting forwarded to the national customer service line. I did speak to someone at the national office and was told try calling the local office again. WTF? Okay, still no one answering - and don't even try to do anything at an airport rental location unless you have some sort of plane ticket confirming that you actually traveled - WTF x 2 !!?? So after various unsuccessful tries at contacting someone from local office again that I rented it from I tried on-line chat with Budget national office, and they told me to call the 800# and have them deal with it...UGH!!! Well, still SSDD. Fast forward to Thursday, SOS and didn't even drive the thing, beast, monster gas-guzzler. So now it's Friday morning and was hopeful once again and called the 800# for Budget customer service and was told by Jose, "Sorry but you need to talk to the location in which you rented the vehicle from." I wanted to say, "Listed here Jose, I am unable to contact them as they're not answering the phone." Jose had suggested I drive up to the location and see about exchanging vehicles that way - double UGH!! I don't want to drive all the way up there for bupkiss, zilch, nada b/c this thing gets shit gas mileage. So I'm stuck and it sucks - I've paid for a useless rental until Saturday 9/15/18 but I'll be damned if I return it early out of mere principle. DON'T RENT FROM THEM is my advice - you'll have your car that you reserved early jacked right out from you and may not have anyone to assist you in getting another more acceptable vehicle. What a load of BS! An upgrade is only an upgrade if they're is some benefit for the renter. This is more of a punishment to me than an upgrade period. The gas mileage sucks and oh yeah, it's a fricking minivan. (No offense to the mini-van or those who own one, but if I would have wanted a minivan I would have purchased one or at least reserved a minivan.

DO NOT RENT FROM AVIS/BUDGET…read more UPDATE 6/28/2024 They have said they have re-embursed me 268.00.(for the tire I bought) and 93.00 for the days I didn't use( because the other tire was just as bad) to #AvisBudgetGroup #avisbudget this is sufficient compensation for their incompetence and putting a customers life in jeopardy.

just getting started has been a nightmare, I've answered every question in there log-in section at…read moreleast twice and feel as if I'm getting jerked around. My time is worth more than that.

I was promised didn't advised me of $200.00 I was supposed…read moreto get $33.00 for eight days and now I'm getting totaling $533.00 Just be careful to ask questions cause they didn't inform anything about the feee

What a F---cking b-- tch People are super rude…read more Whoever hired these people need to rethink their positions they need new jobs they suck a customer care service I am a gold member I left my credit card at home but they have one on file so I went to pay for my pick up and she said I needed that card with me I have printed from them 1 million times at other locations never needed to show that card since that card was already on file So here I sit out in the middle of nowhere No Uber nothing Few miles from town The lady could care a less I will never use this company again just on this one experience was enough for me to show how much they really care about their customers they suck big fucking donkey Dick

I made a reservation for a car and found out that I actually wouldn't need a rental car. I called…read morea half hour after I made the reservation. Cancellation fee is two times what it costs to rent the vehicle. I know I made a mistake here but that's just bad business. Don't expect any business from me in the future!

Debi and I needed to rent a mini-van to move some fragile Antiques and glass. After seeing a Tv ad…read morefor Budget, I immediatly called the 800 reservation number for Buget. No dice. The out of area operator for Budget said they had no idea what ad I saw and would not give us the advertised price "without the CODE". Code? I was supposed to remember a fine print CODE from a 30 second TV ad? Are you kidding? The price offered was almost double the advertised price. After some "google searches" and telephone calls I found JOEY COLOMBO the Redding Airport Rep for Budget. Joey patiently explained all the Budget deals, vehicles and best times to rent. I got EXACTLY what we needed at the price advertised. No more "Who's on first" with an out of area call center rep. Great guy, great van, great deal. Save some grief if you need to rent a car for a day or a week. Call a real LOCAL guy ..Joey.. when need to rent in the north state. Inside the airport terminal, north end.

Easy service! Friendly staff. Clean car and good choices.read more

Poor service! I have a normal credit card (I opted to not get their extra insurance) for some…read morereason, even after entering my physical & mailing address the whole transaction got cancelled. Once that happens they won't attempt to reprocess the whole transaction. It happed to a couple of other clients as well. I am stranded! F*cking awesome!!

Great place to rent a vehicle. Prices are much more reasonable than other car rental agencies…read more Staff is very friendly and helpful. They offered me a better vehicle at an amazing discount. I will definitely rent from Budget again.

These folks did a fantastic job fixing my beloved Chevy Silverado. The repair work was top-notch --…read morethe truck looks absolutely beautiful. They were quick, professional, and made the whole process easy. One of the biggest perks? They had rental cars available on-site, so I didn't have to make a trip all the way to Weaverville. Huge bonus. This isn't my first time using them -- they've worked on 2 or 3 of my vehicles over the years, and every time they've done a great job. Consistent, quality work and great customer service. Highly recommend!

Many thanks to Sam, your office employee, who was tremendously helpful to me on Friday, July 27th…read more Five days earlier, driving near Trinity Lake towards a trailhead, my 4Runner hit a deer, killing it and bending my bumper so that the tire rubbed against the valence. I backpacked to Emerald Lake over the next five days. When I got back to Weaverville around 1 p.m. on Friday, the Carr Fire had caused the town to lose electric power. The only person at your shop was Sam. Although not a trained body shop worker, with hand tools he removed the valence. He didn't even charge me. Without his help, my 4Runner wasn't roadworthy. The weekend was about to start, and a fire was approaching. Motels were full of fire fighters.