Good pricing! Prompt responses! Well trained associates! Highly recommended! Expedition was in great condition. Very powerful and very safe. read more

Outstanding service from the moment I arrived until I returned the vehicle. I was particularly impressed with the time Arly spent preparing the vehicle I rented. He made this experience simple and effortless. read more

Booked through Costco travel for a weekend trip in SoCal. Requested a small SUV. After booking, I received the customary email confirmation. The pleasant surprise was Rep Balajh calling me the night before to confirm my reservation and p/u time. Wow! No anxiety about walking in and a rep hemming and hawing at the computer monitor looking for my rez! The next morning, bright and early, Enterprise was busy, but we were greeted upon entering and told we be helped as soon as possible. Within 5 minutes Balajh was ready to take all the necessary info and then step outside to walk me around the vehicle TO SHOW ME HOW IT WORKED! lol I don't rent often and this was actually a HUUUGE help. Everything's computer! They didn't have a small SUV, but upgraded me automatically to a midsize, no additional fees. Final confirmation of auto insurance coverage, any last questions, bring it back at the gas level we both can see and BOOM, Baby! I'm on my way! Returning was just as easy. A walk around, confirm final amount being charged, final signature and I'm out. Very easy, very professional, very polite. Thanks for being such a great neighborhood rental agency. Cheers! "CC" read more

Ive dealt with this location multiple times and every time it's horrible customer service from only one person there, the so called manager . Hispanic kid with the mustache is rude. I've rented multiple vehicles from here and every time he acts like he hates his life. Go up the street to hertz they have a bigger selection read more

I can't say enough good things about the experience I had today with the enterprise Rent-A-Car staff in Granada Hills I am currently renting a vehicle while my car is being repaired. I received a call from the dealership explained that would be receiving a call from Enterprise this morning regarding my reservation for a rental. Almost within five minutes I received a call from a lovely woman named Diana, who assured me that everything was taken care of and wanted to know when would it be convenient for me to pick up the vehicle. I thanked Diana and explained I was at work on the Westside of LA and she made my reservation for 3 PM today. As turns out, I was running late and I called in advance to let them know that I was running late and I spoke to a gentleman named Adrian and he tokd me as long as I got there before 5:30pm. There would be no problem with my reservation. When I arrived, the location seem very minimal and clean and bright. And I was greeted immediately by a gentleman name Miguel who was able to assist me right away I gave him my name and he pulled that my reservation. He asked for my ID and my insurance card, which I presented to him, I also gave him my credit card for the deposit. Five minutes I was already outside being assisted by Imran, who was showing me my vehicle that I would be taking home with me. The vehicle inspection, insurance and all the fine print was explained to me, I literally signed a tablet and I was on my way. This was a very seamless very efficient transaction and considering everything that I have been dealing with my car repairs, etc. this was a very enjoyable experience and I wish every car rental place operated this way. Thank you to all the staff at the Enterprise Rent-A-Car Granada Hills location for making this process stress-free and painless for me to get back on the road. read more

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Great location! The staff here are very friendly and attentive. They do their best to ensure quality customer service. I am very pleased and satisfied using this location. The manager does his best to ensure customer needs are meet. The staff are exceptional. Shot out to the staff and management team! You guys are doing a great job. Thank you for your hard work. read more

Enterprise Rent-A-Car - Car Rental Near Me - Granada Hills, California

I reserved a Mini Van a month ago as Im driving to Tahoe with extended family They have kids so a Mini Van is total necessity. I reconfirmed a few days ago, I went back in the morning to add a driver and then came back in afternoon at my designated time Only ONE person was working the inside counter, the person who I saw in the morning. I walked in and he looked at me and said, "we have no mini van" .. No apology, nothing. I told him this was not negotiable I booked it a month ago. So he called around but after 90minutes I gave up and told him forget it Finally he apologized but it wqs far too little and far too late Enterprise, totally Fd my vacation plans and they are poorly run Pile of dog excrement I will open champagne when they file for Chp 11. Not unlike the airlines, too many businesses Post Covid have gone to complete and total neglect when it comes to customer service. Lesson learned - A reservation means nothing as do the customers for Enterprise. read more

The new assistant manager completely disrespected my wife and showed no compassion and lacked true hospitality of service TODAY, 11/15/2024 at around 1:00pm. The vehicle that was given was too big and long for our garage, and instead of working with my wife to find another vehicle at this location, she tells my wife to go a look at other enterprise locations to swap the vehicle herself. We have come to this location many times and received great service here. We have NEVER experienced this kind of rudeness until this assistant manager decided to flex her new position and bash her colleagues in the process saying they didn't stay with protocol. Man, miss me with all that. Be kind and nice and watch people build a relationship with you at this location. This is a shame. read more

Enterprise made the entire rental experience easy and stress-free. I had the vehicle for a month, and throughout that time, the process was smooth, and the team was always available to answer all my questions. Highly recommend! read more

If I can give shawn at Enterprise zero stars I will, wow talk about Customer Service, he was accusatory and rude, and a manager, and I said you haven't learned anything about Customer Service. I will never go to this location again. I hope no one has to experience such a rude Experience read more

Such a horrible, uncomfortable experience. Customer service is disgusting and lacking on so many levels. They're dismissive, condescending and arrogant. I've never been treated so poorly at an enterprise before... I feel like this company no longer has the same standards. As a young female I felt as though they took advantage of me by not disclosing the pricing (such as the cost of my rental), or sending me receipts. I've been waiting to received my emailed receipt for hours.... I don't even feel comfortable calling at this point. I would dread another interaction. Not to mention rushing me into the car and blindly having me sign the contract without explaining anything. The men working here are very odd. I was almost forced to walk a mile on an almost recovered sprained knee in 90° weather because the guy "helping" me was power tripping and refused me the shuttle service. Mike/Michael working there is a total misogynist, I felt so creeped out. He started screaming at me because he misheard me when he was listening in on a personal phone call and accused me of calling him "stupid". Straight up gaslighting me. Even the person on the phone (my mom) was like "what the heck...". I was almost in tears by how angry this man got. It was so creepy! Finally someone else came out and helped me with a ride. All I wanted to do was leave and get away from that guy. It was like he wanted to keep me there to embarrass me, when all he had to do was get me a ride. So unprofessional and flat out strange behavior. Long story short go to the one on Parthenia. They're so full of personality, professionalism and they take their time with you. It's a little far for me but worth it if I can avoid an interaction like the one I had here. read more

We reserved a 15 passenger van over a month before we needed it. They called at 11:30 on Christmas Eve to confirm. We didn't get the message due to being busy with family and last minute details of our trip until about 3:20pm that day. They had closed at 3pm that day due to the holiday. We called corporate customer service immediately and were told they had a van for us for our reservation, no problem. We arrived to pick up the van to leave on our vacation. They had no van and were COMPLETELY unwilling to help or find a location for us to pick up a van. We stand to lose thousands of dollars on our reservations we have made for this trip. We called corporate. Amazingly, they had told us on the 23rd there WAS a van at that location, but today they said there's none in the whole area! This is completely unacceptable, and if you are planning a trip, DONT use Enterprise. Well, I guess unless you want to be angry, lose money, and know for sure that your business means nothing to this corporation. read more

Useless location, no organizational structure, no cars and scammy used car salesman staff. Avoid at all costs

From the very start, everything seemed clear to me. The body shop handled the rental directly with Enterprise, arranged for a car to pick me up, and reassured me that they would cover the cost. When I received the paperwork, I noticed that it clearly stated the charges were to be paid by the body shop, which was also reflected in the bill they gave me. At that point, I had no reason to doubt it--it was written right there in front of me. I also noticed a $100 deposit charge, which they explained to me was for potential damages or accidents. They told me it was to cover the deductible that might arise if any damage occurred to the vehicle, and it made sense to me. They assured me that the body shop would pay for everything else, and I trusted them since I understood this deposit was just a precaution. The total rental cost was well over $1700, and all I was concerned about was the $100 deposit. I had no reason to believe I would be the one paying for the full amount, as I was told clearly that the body shop was responsible for the charges. When I returned the car, the $100 deposit was refunded back to me, and everything seemed settled. However, despite these assurances, four months later, I was charged on my credit card. No warning, no explanation, just a sudden charge. When I called to address the issue, I was met with dismissive responses and no help. If Enterprise and the body shop have an agreement, why didn't they follow through and charge the body shop as promised? Why did they wait months to unexpectedly charge me? The whole situation doesn't add up. It feels like a systematic issue where Enterprise and the body shop work together, but customers end up being held responsible when something goes wrong. I would strongly advise anyone in a similar situation to read everything carefully, get clear confirmation, and ensure you're not caught off guard by hidden charges later on. Don't rely on verbal assurances alone, especially if the written documents tell a different story. read more

Once again this location never failed to make me happy and satisfied with their service. All the guys there work very hard and try to do their best to satisfy your needs. I was on a tight budget and they were able to hook me up w a car in a day within my budget. On top of that, they give you a courtesy ride once you return their car. Overall, I'm very happy and will always be coming here everytime I need to rent a car. Highly recommend!!! read more

Corporate take note -- your team here are ROCKSTARS!! Imran, Michael, Adrian -- these are incredible people! Helpful, compassionate, efficient -- I wish all my trips to Enterprise were this easy and straightforward. Thank you for all the support and care! read more

A young man by the name of Imran Khan was very helpful and very nice and was able to get me in a rental very fast. Thank you Imran!

In and out within minutes after calling in to start process. Took my insurance and had a couple cars for me to choose from. Great, quick staff. read more

I rent cars twice a month because of work & I love coming to this lot because of their customer service. TY Diana, Eric, Imran, Michael & the rest of your support team. read more

Enterprise Rent-A-Car - I travel twice a month for work and only rent vehicles from Enterprise because of their customer service. 10-2-2023@10:45 am. - Car Rental Near Me - Granada Hills, California

I just want to give a shout to the young, intelligent, professional brothas at this location (I forgot their names but they know who they are) for taking care of my daughter after her car accident. The process was smooth and quick! They put my daughter in a very nice Altima. See these brothas if you go to this location!! Very cool! read more

Don't bother going here if you just moved, or in general. I wasted $30 dollars today on Ubers due to this location refusing to rent me a car. Simply because my address didn't match my ID, I didn't have a credit card and I wanted to pay debit. They cost me money, ruined my day due to their lack of service and have caused me to push my plans back by a day. Ive been having to uber and rent cars due due to a previous accident. I explained that I had just moved less than a month ago and my ID didn't match and that I could prove it with my rental lease that I had on my phone. The sales man helping me refused and said that he couldn't rent me a car and he had no options if I couldn't pay credit. He could've asked for references or a deposit like the other location I ended up going to. Instead he showed me the door. I left via Uber and mentioned my situation to my Uber driver, and he knew about them before and mentioned that this location is known for not having good with customer service. He advised me to go to the Enterprise off of Reseda Blvd in Northridge. I called the other location and asked about using my lease to prove my address and it wasn't an issue at all. I was in and out quickly and have the car at the moment, now a day behind in my work. Due to them being unwilling to have options for debit paying customers. I had to Uber twice more to get home and then once more to get to the other rental shop. Costing me $30 today. I will remember this absolutely disappointing experience at Enterprise off of Chatsworth St read more

Absolutely terrible experience. I got into an accident in one of their rental cars (with video proof that it was the other driver's fault) and the employees of Enterprise have been absolutely terrible to my family and I. Monique called my brother and mother just to call them rude and hang up. In addition to that, the first car they gave me had just about every mechanical error popping up on the dashboard. Could not be a less professional group of people. read more

Unprofessional on so many levels. I called in order to reserve my vehicle and got hung up on three times! All together it took over 1.5 hours to get a hold of someone. Finally got a call when they closed telling me they didn't have a vehicle and I was shocked. I had spoken with the receptionist at around noon!She said yes They will give me a call at around 4pm to advise when I can pick up a vehicle. The management & work ethic is trash. read more

These guys make the process easy, they are efficient, professional and you are greeted with a smile!! I recommend this location compared to any other in the valley!! 2nd time coming and I'll be back in February. Again thank you Alan and Eric. read more

Enterprise Rent-A-Car - Car Rental Near Me - Granada Hills, California

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My bf went to this Enterprise branch today (6/17/2020) That Asian lady I believe the Mgr. was negligent and careless to assist him. Rather than assisting him she sat him down and washed a car while he was waiting for assistance. What comes first? Washing a car or Customer? Simple mathematics. she needs a thorough training The reason my bf needed to rent a car isn't because he doesn't have one. It's because he bought a commercial truck for his business from "Enterprise Truck Rentals of Las Vegas". The sales agent PAUL GUSTAFSON. My bf found a used commercial truck for good price in Vegas which is owned by "ENTERPRISE TRUCK RENTAL" and needed to get to Vegas and drive back the commercial truck which he bought for $28,501 for his business. Since he was buying a truck from enterprise, he was hoping to get a courtesy vehicle to get to enterprise truck rental of Vegas. If not a courtesy vehicle then he was hoping for at least a discount but he said the Asian lady came off arrogant and refused to give him any discount... She lacks basic customer service skills. Next time we will take our business to hertz or your other rental companies. DEFINITELY WOULDN'T RECOMMEND FO AS LONG AS THAT LADY IS WORKING THERE. read more

Racial profiling, horrible service, inconsiderate, unprofessional They didn't close my contract until a week later! I usually get the deposit back in 2 to 3 days it never showed up and they just close my account a week later. You had a black person and minorities that used to work here several months ago they were nice and treated me like a human being. These people treated me like I was unhoused. They I was charged extra because they didn't have the car that I reserved. I filled up with extra gas, I was told they would give some money back for my troubles. Never happened. I went through my bank to get the deposit back in a timely manner. Your new employees suck read more

I don't know what happened in the last month or so but the quality of this company has gone in the toilet. I was refused to rent a car because the previous day I'd rented a car for my company to use. Keep in mind the other car was paid for and insured by my company and on an account not involving me. This is the third time in a week that there have been complications with my rentals for one absurd reason or another. Whether it's the clearly inexperienced staff or these absurd new policies I'm done with Enterprise. I was a long time customer but will definitely be taking my business elsewhere from now on. read more

This place sucks. They gave us a dirty car, the seats were super dirty and sticky. The front windshield was dirty also, so disgusting. We had also asked for a large car ahead of time and they did not do that for us. read more

I had a great experience - I don't rent cars frequently, but I'll certainly return back here. Pick-up/drop-off service was on-time and friendly, paperwork (there was slightly more than normal in my case) was handled very efficiently, and - the car was perfectly clean. This is a well-run office with great staff! I left with a smile on my face :) read more

I want to thank Cindy and her team for their customer service! I know all rental companies are short of cars to rent out, but she was able to find me a car to rent on a short notice and the price was reasonable! Thank you once again Will definitely use this location next time I need a rental. read more

UPDATE: OH MY GAWD!!! I just had a district manager call me, who was just as rude & condescending as that clown, Nate!! I GIVE UP. Went in on my birthday. Got no upgrade. Overcharged on original quote, and treated like GARBAGE by the manager Nate at the Granada Hills location. Because of him, I had to sleep in a Walmart parking lot. (Long story), he stated "You know I don't HAVE to rent a car to you if I don't want to, you KNOW that, RIGHT??" Then he REFUSED to give me a ride home, and I had to BEG, because I was going to be late for work, if I walked 4 miles home! (See pic. He's pointing to the door telling me to "have fun walking home!"). I've given Enterprise probably more money than I've given any other company, because I rented cars by the month for work, for many YEARS! Will NEVER AGAIN set foot in Enterprise. and will SPREAD THE WORD, far & WIDE, since I do business reviews. I just can't believe that my "go to" rental company has gone soooo downhill, and has resorted to hiring in these kinds of heartless individuals. Someone who works there told me that Nate says things like "If I can get another $200 out of someone, I'm willing to do it!" Everything these days is about money, and no longer about customers or business PRIDE, so I guess that's a why you hire "people" like that, ¯\_(ツ)_/¯ but it's very unfortunate. This guy is a DISGRACE! They need to bring back the nice German exchange students they were training many years ago! American millennials just can't handle the job.... I now regret EVERY time I've referred someone to this company. This Nate character RUINED my birthday road trip.....THANX Enterprise Headed to post this all over the local Facebook pages, YELP, Google, Consumer Affairs, Glassdoor, Trustpilot, Trip Advisor, Indeed, Influenster, Yellow Pages,and any other review sites I can find!!! read more

I made a reservation for a rental car online. I called for a pickup from my house and was given a time. 20 minutes after the scheduled pickup time I called this location only to find out the driver was never informed that the request had been made. Finally someone picked me up and drove me to the place. I was renting the car for the entire week at a price of $56 a day. No problem however when I arrived I was informed that they didn't have my selection for a full sized car at that quoted online price. What they had and could only offer me was a car $20 a day more. $140 more than the $386 weekly rate. I declined saying I never would spend $76 a day on a rental car. I was asked by the new manager Joey for confirmation email. I showed it to him but because I was checked in by a staff member I could not access that information. I have been coming to this location for over 10 years and never had this problem. I've seen so many people come and go. This current manager and staff are the worst!! Completely rude and trying to bully me into spending more money on a car than the online price that was agreed on by the website. Do yourself a favor and stay away from this branch. You will be sorry! Never will I step foot in this location. read more

Monique is just terrible. Gave me the silent treatment never introduced herself during ride to pick up my rental. Rude, rude, rude. This place deserves better than monique. No one deserves to be treated with such disrespect and complete disregard for their customers needs and cares. Shameful. Been a customer with another branch for years never coming back to Granada Hills branch EVER! read more

Rented a crossover for one day and got there 5 minutes to 8am, already people buzzing around like flies. 2 cool dudes handling the masses but a bit understaffed IMO. Could use an extra person, and this was on the OPENING I can imagine what it would be like few hrs later. Anyways, knocking down couple because their cars are usually not clean and mine was no exception; pet and human hair all over the mats and sides, anything that can hold keys glasses cups etc. all filled with dust and small particles. The edges of each door were lined with dried mud, and the back seat in the center where the belt locks/holders are had some kinds choc ice cream dried stain couldnt get out. They dont really do a good job, if any, cleaning the vehicles, and this isnt the first time Ive had this problem here, but this time was really bad. They put ONE small pack of clorox wipes, I did my best to ration the entire car's interior to clean (of course joking I used bunch at home to clean seats) but the hairs were all over the floors and impossible to reach crevices I just drove but felt icky. some street parking to leave your car for a day but not much space every curb is packed because no garage homes; i got lucky. Cost was 90 bucks for a pretty small suv that barely fit 5 luggages (had to use the front seat as well passenger side) and 4 people, declining 76 kinds of useless insurance options they offer to get that price. read more

After nearly 2 years I came back to the location given the employee Shon was not there. My experience was great and the staff was courteous and helpful. I need to be fair to those that are working hard at this location amd not hold it against the new staff. I am back and feel better about renting from this location again. You can see the change from my previous rental and experience. I see the improvement. read more

Then only good part of my car accident was getting car from this location. Customer service was A+++ Employees super nice and helpful :) Yoshis auto body needs to learn from this place!!! Will do business again. Thank You read more

I've been to several Enterprise locations in my lifetime. I've never had a terrible or fantastic experience. But yesterday when I went to get my car, the premium car I had reserved was unavailable. Sylvia went above and beyond to ensure I was taken care of by finding me a great alternative. She used humor and professional demeanor to turn a potential negative situation into a positive encounter. She not only took care of the administrative details, she also followed through 'til the end to ensure that I would get my car expeditiously. Great job, Enterprise! Keep hiring people like Sylvia. read more

Employees are super friendly and helpful, shout out to Cindy for the amazing customer service would definitely come back for my next rental . read more

This location was great! From start to finish I felt that everything was taken care of with ease and promptly. I turned in my rental and Jalen helped me out, he was efficient and quick with helping me return my rental. My dad and I asked some questions about another rental for future the future and he went ahead and broke down the amount and showed us a possible rental. Great customer service! read more

I was really disappointed with my experience renting a car at enterprise. This experience let's me know not to ever waste my money here. I rented a car only for two days the day I was supposed to give back was on Thursday at 6 pm and I gave back the car a little early they charged me for returning the car. I also had a really bad experience with the guy who filled out the paperwork for the car he was very aggressive and rude. Also including the staff was incredibly rude. I don't recommend renting a car from enterprise. read more