Maridsa was amazingly helpful! I received the best loyalty treatment I could have asked for. She…read moregreeted us warmly and provided the exact vehicle we were hoping for. I hold elite status with several rental car companies, but Maridsa showed genuine respect for my President's Circle status. It wasn't just me, either--she made every guest she interacted with feel truly special

I've rented from this location before and gave it 5 stars. Unfortunately, my September 4 rental was…read morea completely different experience. I waited close to an hour past my reservation time to get a car. When it finally came, the interior reeked of smoke. I asked for a different vehicle and was told none was available, so I had no choice but to take it. As a President's Circle member, I'm supposed to get expedited pickup and a choice of vehicles. I got neither. The smell was bad enough that I had to swap the car at another Hertz location during my trip. Judging by other recent reviews here, the long waits and dirty cars aren't a one-time thing. This location used to be reliable. Hoping management gets it back to where it was.

My husband and myself made a reservation at this location for pickup at 10am ... 10.40 we were…read morefinally helped by a young woman who was left alone in the store to attempt to help six people with pickups at the same time... We eventually got our vehicle.. a Nissan rogue.. we drove out to Ventura for a few hours ... on the way back the engine started to roar .. so we were told to bring it back to exchange it ... which we did for a Mitsubishi outlander which could fit all five adults comfortably.. If I say it was a shit show from beginning to end is an understatement.. We are currently waiting to return the vehicle... one person in line before us and again only one associate .. what a joke

Worst customer service I've experienced from this company. The "manager" of this location cancelled…read moreour reservation we made a week in advance 30 mins before our pickup due to availability and did 0 to help us find an equivalent car elsewhere. He said he was "too busy". Go elsewhere entirely if you need a rental. Will not be using Enterprise again.

A special thank you to Raina for making the entire process so easy! I called ahead to make sure the…read moreminivan I needed would be ready by my reservation time, and she let me know it was actually already there and ready to go. Sure enough, when I arrived, the vehicle was ready and Raina greeted me with a smile. I know rental locations can get busy and hectic, but she was friendly, efficient, and made everything completely stress-free. Great customer service really makes a difference, and Raina definitely delivered. I will absolutely book from this location again in the future. Thank you, Raina!

This place is terrible! I had confirmed reservations to pick up a mini-van at 9 am on a Saturday…read moremorning. And minutes before 9 am I get a call that they don't have a van available! It would have been nice to get a heads up a few days prior! Terrible service never using them again!

Let's me just say! I absolutely love the Staff here. If you come here with a Great attitude, they…read morewill really take care of you as a customer! Matthew as a Manager is super Great. He Helped Edwin make sure that my Sister left happy and able to complete her Business. We really appreciate you guys here as a staff. Best Uber Location everrrrrrrr. :)

This place is really dirty, the car I rented was very dirty inside and out…read more They semi washed it really fast they did a poor job. It was not ready after I signed all the documents. I returned it with full gas tank even though they required only a quarter of tank which is how they gave me the car only with a quarter tank, I returned the car and the representative okayed everything, next thing I noticed they billed for gas even though I filled the tank in full they never gave me a refund, never going there again.

I'm not sure why there's a lot of bad reviews in this business. I had a great experience with…read moreDiego, he was easy to talked to and accommodating. He gave me couple of options for the car, I reserved a standard SUV, and he offered me a Hybrid Jeep Wrangler or Ford Escape which are both good options. Quick in and out to pickup and fast return.

We have rented from Avis Northridge many times over the years and have always had excellent…read moreservice. The cars are clean and reliable and Diego is the best.

The whole Team is committed to quick and thorough customer service! Mr. Martinez is courteous,…read moreprofessional, and personable!!

When my car unexpectedly stalled and I had an important meeting to get to in Glendale, I was in a…read morepanic. Thankfully, Frontier Toyota pointed me toward Bestway Rent a Car--and I'm so glad they did. From the moment I walked in, the team at Bestway made everything seamless. No hassle, no delays--they had me in a clean, reliable car in no time. Their professionalism and efficiency turned a stressful situation into a smooth ride. I highly recommend Bestway Rent a Car to anyone in need of quick, dependable service. They truly live up to their name!

I highly recommend renting a vehicle from Galpin Studio Rentals. Oscar went above and beyond to…read moremake sure we had a great experience with our rental. I will definitely be coming back to this location if I'm in need of a rental again. Thank you Oscar!

Thank you Oscar, you were very helpful while my car was being serviced, and helped me rent a very…read moreaffordable car, and made sure I was a satisfied customer. Rented twice here and will rent here again

This is an incredible location. The gentlemen who work there are polite, empathetic to your needs,…read moreand aren't just about making the deal, they are about finding a great rental that meets your needs. If I breakdown again, I hope to god it's close enough I can utilize their services again. On top of that, the vehicle I was given was great as well. If you need a rental go to this Hertz Car rental center.

I generally have good experiences with Hertz, especially at airport locations, but this specific…read morelocation has now failed me twice in a major way and I will never rent from here again. A couple years ago, I reserved an 8-passenger van online for a family cheerleading competition trip. When I arrived, they told me they had no vans available despite my confirmed reservation. We were put in an impossible situation and had no choice but to squeeze our large family into a small 2-row SUV just to make the trip work. Unfortunately, the same thing happened again today. I reserved a full-size truck THREE WEEKS ago. When I arrived to pick it up, there were seven people in line and only one employee working the counter. What made the wait especially frustrating was that the employee spent an excessive amount of time upselling additional services while the lobby filled with increasingly frustrated customers. It took 36 minutes just to process a single customer ahead of me. After waiting nearly two hours, I finally got to the counter only to be told: "We don't have trucks. We haven't had a truck in a long time." I was honestly confused and asked what I was supposed to do since I had a confirmed reservation and was there to pick up my rental. The response I received was: "I know, but it's a bad model and this happens all the time." No apology. No attempt to help. No alternative solution. Nothing. At that point, I told them to cancel the reservation and walked out. What is the point of allowing customers to reserve vehicles weeks in advance if the location already knows they don't even carry that type of vehicle regularly? This location demonstrates a complete lack of customer service and operational accountability. Going forward, I would rather drive to the airport and back than ever rent from this location again.

One of the best car rentals I have ever used! I needed a…read morevehicle right away because my parked car at home suddenly didn't start and couldn't miss this extremely important doctor's appointment for, as it took already 3 months to get. Carlos, the assist branch manger understood my situation and got me in a rental asap. It was literally brand new with 3 miles on the odometer. There are no words to express how thankful I was for the professional, friendly, geniune service I received, being I needed a car literally at the last minute. Carlos truly went above and beyond to make sure everything was taken care of. Customer service like that makes a huge difference! Highly recommended! Thank you!

I rented a car from Carlos at the Valencia Branch and the service I received was excellent from…read morestart to finish. He walked me through the process so I understood everything. I will definitely be coming back here in the future. Thanks again Midway Valencia!