I'm not sure why there's a lot of bad reviews in this business. I had a great experience with…read moreDiego, he was easy to talked to and accommodating. He gave me couple of options for the car, I reserved a standard SUV, and he offered me a Hybrid Jeep Wrangler or Ford Escape which are both good options. Quick in and out to pickup and fast return.

We have rented from Avis Northridge many times over the years and have always had excellent…read moreservice. The cars are clean and reliable and Diego is the best.

Bought a Tesla 3 (great purchase)…read more I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words).

What could they improve ? Pretty much everything !!!!…read more I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!!

Bad. Guy is here Verry rude. Girl is help full This is my 3 d time she is Verry helpfulread more

If I could give a zero, I would!!! I did not pick up a rental that I reserved which my the history…read moreof renting cars, has never been a problem. This location charged me a no show fee of one day rental. I called the location and they say yes this is correct, but here is the kicker. I called the 800 number they tell you to call, and they can't find a record of the charge. Now they have to mount an investigstion to figure out what happened. I have been renting cars for over 30 years, and I have NEVER been charged a no show fee. I have president's circle status, and this is now how Hertz treats its best customers.

Good pricing! Prompt responses!…read moreWell trained associates! Highly recommended! Expedition was in great condition. Very powerful and very safe.

Outstanding service from the moment I arrived until I returned the vehicle. I was particularly…read moreimpressed with the time Arly spent preparing the vehicle I rented. He made this experience simple and effortless.

My insurance set up a rental for me at this location and the staff was nothing short of perfect…read morecustomer service. They were super efficient and thorough. If I ever do need a rental again I know where to visit! Thank you!

We had to go get car for rent on Friday without reservation as our rental through AAA didn't wasn't…read moreavailable. Despite having no reservation we were able to get Nissan Rogue. It was great vehicle for 500 miles road trip. Highly recommend this Enterprise location.

Overall, it was a good experience. This is a busy location, and there's usually a line of…read morecustomers, but the staff did their best to provide the level of service we expected. We did run into a bit of an issue with the car we had reserved--it had a system problem and wasn't available when we arrived, even though we saw it on-site. They substituted it with another vehicle, but unfortunately, it hadn't been washed or prepped for pickup. We were in a rush, so even though it took an extra 30 minutes, we ended up taking that car as-is. Despite that hiccup, the staff handled the situation professionally and did their best to accommodate us in a timely manner.

JEAN At Hertz Front desk had made booking a great experience. Renting at the Hertz located in…read moreReseda California is not only a great environment but puts ease to the sometimes stressful booking of renting cars. Way to go Jean and thank you so much .

I had needed a rent ASAP , I contacted roadrunner and spoke with Sivan , right away she had a car…read morefor me and gave me an amazing customer service and was very professional !! The car was great ! I never had any issues and, the best part of it the prices are very reasonable.. I highly recommend Roadrunner to rent a car ! Thank You Sivan for the great customer service Hopefully I won't need a rental car again but if I do I will definitely come back to roadrunners!

Rented a car here for a few weeks while was looking for a car as well…read moreThey gave me a way better price than everywhere else I shopped around The car was super clean and they were nice about the mileage.

This rental car company is the worst!!! DO NOT USE THEM!! Pay a few dollars extra a day and go with…read morethe big name companies because you will get excellent service guaranteed. I tried to use this company for the first time because I needed a long term rental and I was trying to save a few dollars. I filled out their reservation form and gave them a call. They were suppose to come to my house by 9:30am the next day and bring me the car. I waited two hours and they never came!! I had to take a cab to work while being extremely late to my new job. I called them to ask why they didn't show up and their excuse was that my reservation form was incomplete, although it was not. But the fact was, they received it and I spoke to them on the phone so there is no reason they should have not been there when they said they would be. To make up for it, Sam told me they would bring the car to me that night at 8pm. Sam and another woman showed up. He brought the rental car while the woman was in a separate car. My husband and I went outside. I provided all the documents they requested. My husband asked a total of 2 questions: 1) what year is the car? and 2) Is Penny's a corporation or privately owned? For some reason, this question pissed Sam off so much, he said, "Forget it! Get in the car! you are not renting a car from us!! Too many questions!!" He was a complete jerk! Completely unprofessional! A customer that is using a company for the first time and providing their credit card information and paying hundred's of dollars can ask as many questions as they want. This company is a fraud! They do not know the first thing about customer service! They are horrible! You do not treat your customers that way, especially when you didn't show up the first time when you were suppose to! The customers are the ones that keep a company in business! Business 101!! They act like they are doing you a favor by bring you the car, as they say "free of charge". BTW....Enterprise also picks you up free of charge and they won't get upset if you ask a few questions! DO NOT USE THIS COMPANY! HORRIBLE! The company replied back with lies! What a shame that they cannot notice when the mess up and just apologize instead of always blaming the customers! This company has many bad reviews, not just my own. I do have credit cards and I DO NOT have bad credit, I chose to use my debit card and provide all the documents that you requested. This review has nothing to do with my way of paying...it has to do with YOUR HORRIBLE CUSTOMER SERVICE. OWN UP TO IT! How dare a company try to ruin a customers name! You don't know me, you don't know how my credit is! I never gave your company authorization to run my credit so don't assume the worst. I own 5 houses through out the country and own my own business. Your loss for a customer! As for my phone...I switched carriers jerk off! I see your other comments to the other customers that have had bad experiences with you, and you do the same thing, you shame them, but its your company that needs to be SHAMED!!! Companies with great customer service would fix their mistakes and offer the customer a better experience, but the way that you handle your issues is completely UNPROFESSIONAL! -----------One more thing....if what the company responded was true, that they don't want to rent to me because of my form of payment..then why would they have texted me that night, after they left my house, to return to their business the next day to rent a car??? And if my phone was disconnected because you want to lie and say I don't pay my bills, how the heck were we able to text? Below is a copy of the text from you. Again, liar!!

Biggest idiots, no professionals work there. I'm glad that I went with someone else. THEY NEVER…read moreHAVE CARS AVAILABLE.

Very professional operation. Owner manages the counter himself most of the time. Very helpful…read moreabout explaining how the rental car's features work. And on top of it all, the car he gave me on my rental only used a half-tank of gas to make a round trip from the Valley to Santa Barbara ... obviously selected vehicles for the fleet that are cost-effective for the customer. Will definitely come back next time I need a rental!

We had to wait in line 4-1/2 hours to get a car. Nothing like the one we reserved a full month…read moreearly The manager would give anyone an answer as to if we would or would not get a car. Never will I ever go back to Avis, regardless of which airport I go to.