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    Enterprise Rent-A-Car

    3.4 (110 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

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    1 month ago

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    2 months ago

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    2 years ago

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    4 months ago

    Rented here 2x in the last year and the experience has been great and super easy, Hassan makes it very easy.

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    7 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

    Great experience. Kyle was really nice and got me a great car. Would definitely come back again.

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

    Helpful, professional and friendly. Very happy with customer service, and my car rental. Everything was easy.

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    3 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The current manager, Eddie Whitaker is awesome.

    Mentioned in 3 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(258 reviews)
    3.4 miCanoga Park

    Rental agreement number 9WK7HV. I was charged $1,500 for the rental thats supposed to be paid by…read moreLand Rover. I called Manager Josh but wa put on hold for over 30 minutes and hung up. I called back and was told that he was handling many costumers and promised me a callback but never did. Land Rover received a reply from them that I was already credited weekd ago which is all a lie since nothing reflected on my card amounting to $1500. I just called Enterprise Accounts recievables office and they advise me that they will email the branch to handle this dispute. This is very frustrating it is such a rigmarole to resolve a refund thats months old and bill was settled by Range Rover. Very poor in handling disputes and no troubleshooting skills. No empathy at all.

    Just when I thought I'd never use Enterprise again due to such poor service, the Sherman Way…read moreteam--especially Will--completely changed my mind! I had a terrible experience with Enterprise in Chatsworth, and I only booked there because it was the closest location to my home. I made a reservation 2-3 weeks in advance for a minivan, as we were picking up our son, who would be bringing four pieces of luggage. A week ago, I called to confirm our reservation and ensure we'd get a Chrysler Pacifica, which they confirmed. However, on the day of pick-up, after working in the morning, I arrived in the afternoon, only to be told that they had given away my car. I had explicitly told the rep during the call that I would pick up the car Friday afternoon because we were leaving early Saturday morning. His response was, "Sorry, we had your reservation at 8 AM, and we give a one-hour allowance. Since you didn't call, we gave away your car." I asked if they even tried to contact me, and he replied, "There are only two of us here, and we didn't have time to call because we were busy with other customers." He was dismissive and immediately moved on to the next customer. The waiting room had three customers (including myself), and only one staff member was outside retrieving cars. Frustrated, I called Enterprise and was told by the trunk line for reservations that the Sherman Way branch had a minivan available. I was hopeful, so I rushed to the location, but upon arrival, my heart sank. The place was packed--people were waiting outside, and more were inside. It was clear that the branch was busy, but I noticed around five staff members working hard, yet still managing to provide excellent customer service. Then, Will approached me with professionalism and a friendly demeanor. He asked for my name and politely requested that I wait as they worked hard to accommodate everyone. His calm attitude had a calming effect on the other customers, making us all feel valued. When my name was called, I was told that the staff didn't know there was no minivan available because I had called the general reservation line, not the local branch. I explained the poor service I received at the Chatsworth branch, where they gave away my car without even attempting to help. Will, recognizing the frustration and desperation in my voice, told me to wait while they worked to find a solution. That was enough for me to hold onto hope, but I also accepted that it might not work out. Then, I overheard their team discussing bookings, and--voila!--they made it happen! They were able to secure a minivan for me. I can honestly say the Sherman Way team is the best in the Valley! What stood out most wasn't just that they made it happen, but the empathy, patience, and teamwork they demonstrated. The calmness and dedication to providing excellent service made all the difference. This experience restored my faith in Enterprise. Thank you, Will, and the entire Sherman Way team, for your professionalism, enthusiasm, and genuine care for your customers. I'll definitely return to this branch!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(255 reviews)
    3.5 miNorthridge

    Bought a Tesla 3 (great purchase)…read more I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words).

    What could they improve ? Pretty much everything !!!!…read more I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!!

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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