My insurance set up a rental for me at this location and the staff was nothing short of perfect customer service. They were super efficient and thorough. If I ever do need a rental again I know where to visit! Thank you! read more

We had to go get car for rent on Friday without reservation as our rental through AAA didn't wasn't available. Despite having no reservation we were able to get Nissan Rogue. It was great vehicle for 500 miles road trip. Highly recommend this Enterprise location. read more

I was helped out and given grace when I didn't return the call with a full tank. The car I got had bird poop all on the back due to pigeons living on their overhead. They are the only enterprise that provides shade and coverage to their cars. Other than that the car was given to me on a full tank and the staff is kind and professional. They do the best they can read more

Rented here 2x in the last year and the experience has been great and super easy, Hassan makes it very easy.

I've been a customer at this location for 5 years and this is my first comment. What Hassan and his team have accomplished in such a short time is very impressive. They've got this place running tip-top! read more

Diane is the worst. She is so abrasive and short with people. The manager Brenton here though is fantastic ! I'd recommend walking out if you get stuck wit her. read more

My insurance policy covers $30/day and I was afraid they wouldn't have anything for that price. But they did! I got a new Toyota Corolla for $28/day! They actually had several cars to choose from within that $30/day price range. Very quick service, and super friendly staff. Excellent experience! read more

Andres A took care of us, gave us incredible service and a beautiful lexus. We've been to this location many times and each and every time we had over the top service. The location is clean and has plenty of room for parking. So for all the times they have managed to satisfy us they seem to.so if you looking for a company that will keep you on budget it's enterprise! read more

not pleased at all i used the mobile app an my reedem points never should up when i came to pick up the car this morning,mind you this is my 2nd rental the same issues happened last time, the guy was telling me to call corporate they don't deal with points wtf you should why is it on the app an it says redeem your points an i pushed the redeem button an nothing happeneds an i am thinking when i come to pick up the car my points are credited towards the rental an it wasn't! lame read more

I wouldn't rent a car from this location if I had to. Things changed after COVID and the car shortage. The rental car business has changed its philosophy and I would rather walk or rent a bicycle rather than rent a car from this business. read more

From the very start, everything seemed clear to me. The body shop handled the rental directly with Enterprise, arranged for a car to pick me up, and reassured me that they would cover the cost. When I received the paperwork, I noticed that it clearly stated the charges were to be paid by the body shop, which was also reflected in the bill they gave me. At that point, I had no reason to doubt it--it was written right there in front of me. I also noticed a $100 deposit charge, which they explained to me was for potential damages or accidents. They told me it was to cover the deductible that might arise if any damage occurred to the vehicle, and it made sense to me. They assured me that the body shop would pay for everything else, and I trusted them since I understood this deposit was just a precaution. The total rental cost was well over $1700, and all I was concerned about was the $100 deposit. I had no reason to believe I would be the one paying for the full amount, as I was told clearly that the body shop was responsible for the charges. When I returned the car, the $100 deposit was refunded back to me, and everything seemed settled. However, despite these assurances, four months later, I was charged on my credit card. No warning, no explanation, just a sudden charge. When I called to address the issue, I was met with dismissive responses and no help. If Enterprise and the body shop have an agreement, why didn't they follow through and charge the body shop as promised? Why did they wait months to unexpectedly charge me? The whole situation doesn't add up. It feels like a systematic issue where Enterprise and the body shop work together, but customers end up being held responsible when something goes wrong. I would strongly advise anyone in a similar situation to read everything carefully, get clear confirmation, and ensure you're not caught off guard by hidden charges later on. Don't rely on verbal assurances alone, especially if the written documents tell a different story. read more

Excellent customer service and super friendly!!! I was impressed with how easy and helpful they made our experience. read more

On a less positive note, I encountered an issue when trying to arrange transportation for the event. The representative asked for a letter or email about the event I needed the vehicle for, so I had to ask one of the parents at 8 am to forward me the email she received. When I showed him the email as requested, he had the audacity to touch my phone and start clicking on the sender's information. Why would he think that's acceptable? This level of intrusion and lack of professionalism is unacceptable. I had an extremely disappointing experience. I felt discriminated against and the service was abysmal. The representative- Andres was rude and did not offer any solutions to our problem. When I pointed out his lack of customer service, he became even more hostile, insisting he was just doing his job. At no point did he try to say, "This isn't working out, but let's try this or that." Instead, he continued to make rude comments until I reached the door. His behavior was unacceptable, and I will not be returning. read more

Had a great experience with this particular Enterprise. I had someone dent up my car and while it was getting fixed, I needed a rental. Enterprise guided me through every step and ensured dealings with the insurance company were smooth. They were very accommodating and ensured all my personal belongings were accounted for when dropping off the car. They were very considerate in dropping me off to pick up my car when the repairs were finished. I'd definitely use this location again. The staff was great. read more

Came here to return my rental and was helped by Jesse V. He was very friendly, charismatic and was overall in a good mood. It's always nice to around people in a good mood! I would recommend this location and for lab to come here for my future rentals read more

Very rude. The little guy behind the counter has no manners. They could not accommodate my rental request. Prior to this another employee said he could give me a ride if things didn't work out. When things didn't work out the manager (the short guy) says we can't give you a ride because you might go to our competition???? What happen to humanity? Or the other guys word to accommodate me with a ride at worst case? The people there run it really unprofessional, next time I'll be sure to go to Avis read more

Excellent customer service by Val and his team. There were a few customers in the lobby, yet Val was attentive to everybody to ensure there were no delays. He was professional and courteous both on the pickup and dropoff of the car. The support team including the car washer and shuttle driver were also very friendly and professional. Thank you for the excellent customer service. read more

My insurance set up the rental and at first my experience wasn't the best. There were two separate holds out on my card, the explanation wasn't the best and it was frustrating because now days banks are quick to put a hold on your card until they can reconcile the perceived issue. Spencer was great and helped with all the issues and was apologetic and I would recommend using them. 4 stars for the initial hiccup but Spencer deserves 5 stars read more

Great experience. Kyle was really nice and got me a great car. Would definitely come back again.

I wouldn't rent at this specific location or enterprise again. One star because employees were decent and they have after hours drop off. The car I got was defective and didn't have the main feature I rented the car for working properly. They also try to scam you out of detailing fees for things that are not true, with no proof. read more

I had the pleasure of working with Brian Nebel upon Check-In and Check-Out for my rental. He was awesome. Made everything so easy. I truly appreciated his fantastic service! read more

Jose and Gabriel are the best! Jose was incredibly understanding and kind of my situation. he really did the best at accommodating me. doing a 5 star job at making sure everything was ok. I was greeted by both Jose and Gabriel entering the building, with smiles on their faces. Gabriel was attentive and very informative about what car I should get and why. showing me a 5 star job by his knowledge. they both gave me incredible service making me feel welcomed and taken care of. read more

Helpful, professional and friendly. Very happy with customer service, and my car rental. Everything was easy.

Great experience here for my short rental. Andre and Devin were wonderful associates and did their best to accommodate my requests. The office was very organized and the associates were fit fresh and clean. Will not hesitate to come back here again for my rental needs. read more

**Update Review for Follow-Up** I e-mailed care@enterprise.com and got like an automative e-mail and yelp response. You can see the attached photo for the email. Its been a couple days and still no one from regional/senior management or even corporate office has been in touch with me. I had to call the Chatsworth location to verify that the vehicle I rented was received Monday morning when they opened up, as it was dropped off Sunday night and spoke to Kassandra regarding the Nissan Rogue with the nasty urine smell. She never apologized for the inconvenience of the smell and just stated "ohh, I'll give you a discount". She was going to email the receipt as she made the changes & she never emailed my receipt. I had to log on to my enterprise plus account to look at the charges and compare them to my original estimate of my rental. Instead of charging me $47.50 per day it's $40.00 per day. In total looking at the charges it was a total of 15% discount. (Weekly Original $371.90 with discount $312.20) Im very disappointed with this company. They do an amazing job pretending customer satisfaction is their priority. **Just know if you get a crappy rental and try to exchange it no matter where you are with other branches. Each branch doesn't want the crappy rental in exchange and its like children pointing fingers at each other blaming who's responsible. They're suppose to be responsible to help you find another rental and each branch will just give you a round around! Our branch only called one to put in a request and said we have to call the other branches to call to see if anything available and we did. Nothing... I've put air fresher and wiped down the car, hoping it'll just disappear and it still smelled. It would've been great if they told us to go get the car detailed inside and they will reimburse us for the troubles and just charge us the normal fees. That would've been okay with me and I would'nt cut my vacation by 1 day short. Nothing was resolved and a small discount just to brush you off... Im highly unsatisfied with their customer service and probably will never be renting from Enterprise again. read more

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I've used Enterprise several times and I have to say the Chatsworth location is by far my favorite. The people are friendly, pick you up and drop you off if you need it. Reasonable prices too. Although I hate having to rent a car, I will always go to this location if I need to. The employees make things as easy as possible. read more

I wanted to rent a vehicle from this place but before I walked in I should have taken Tyler's advice about staying away from this place..... kassandra who is the so called manager is nothing but unprofessional And her pet Melanie was terrible please please Save your money and go some place different I know they don't mind a bad review but i thought it was important to save people the time of getting mistreated read more

We made a reservation for a car for our trip to Vegas, a suburban specifically. When we arrived to pick it up they said they gave the vehicle to someone else after we had a whole trip planned. And we asked the guy why didn't you call us to at least save us the time from coming their and he said he forgot to call us. So we were left to look for another suv for the weekend after all of them were booked. And luckily we went to hertz and they had 1 suv available so we made the reservation and picked it up with no problem. This place sucks! If there's online reservations then why give the vehicle to a different party? And the guy told us that people can take anyone reservations online, so I called the enterprise headquarters and they said that's not true. If the vehicle is available then it will be online as available and no one can claim your reservation if you make a reservation.. read more

Waste of time. Twice! I called requesting a pick up service. I was advised by the first person who answered the phone that they still offered it. The next person who took the call said " I'm sorry, we don't offer that anymore," the next person who I got transferred to said they may offer pick up, needed to double check then hung up on me. I called back and it happened again! After all the time I spent on hold, this entire waste of time cost me an hour of my day. Poor customer service and they can't all get on the same page with what they do and do not offer. read more

The staff at the DeSoto location were very professional, friendly and helpful when I needed a rental car while my car was in the body shop. They coordinated easily with Fix Auto and State Farm. read more

I've used different Enterprise locations over the years and I've had good luck with their vehicles. I needed a rental while my car was being repaired and this location was the most convenient option at the time. I would not, however, use this location again if I don't have to. The courtesy shuttle driver was very nice. I believe his name was Richard. The agent who rented me the car was less than friendly and did not keep his COVID distance. If you do rent from this location, be advised that their "after hours" drop off isn't always available. They close at noon on Saturdays and don't re-open until Monday. So you can't do an after hours drop over the weekend - there's literally no way to return the car until Monday, so you will be charged for the whole weekend. The car I rented was in excellent shape and was pretty clean. read more

After renting a car from this branch, I really appreciate the hospitality as well as their service. It was straightforward and reliable. I also want to applaud them for their trust, I left my phone in the rental car over the weekend and they were able to safely store it within their office. I want to thank Jose for his trustworthy Branch as well as the staff for insuring lost personal belongings are of priority. I very much appreciate it, thank you. read more

This is the worst Enterprise location you can possibly go to. Granted they are a newer location so some bumps in the road are to be expected, but it's bad. They have 3 cars at a time so if you are looking for anything besides a big truck or SUV, you are out of luck. Although they have 2 to 3 people working expect a long wait. Reserved for a compact car for Saturday pick up, they did not have one there. Came back Monday to switch it out and had to wait for a car to be returned to get a vehicle. Then when I get the second vehicle it is infested with ants. I turned around to see an ant crawling on my baby's forehead. The customer service is the worst, when I called to complain the representative asked me what they should do. read more

I have been renting from Enterprise for years. In fact, I have many use any other agency because I have always liked and appreciated the company and their fleet. I have used them for both business and for personal use. However, after this last visit, I will mot be going back. I rented a car to go out of town to bury a family member and the trip/ rental was extended for a week. Upon my return, the guy behind the counter glanced up at me, asked me if he could help me and after I said I have a return, he immediately stated that I have hail damage. I first asked him how could he think that when he hasn't looked at my vehicle and he's over 30 feet away? he stated everyone has hail damage. I politely explained to him I've been out of town and when I was in town, there wasn't any hail. He was rude, short sighted and not truthful. Moving forward I will not only be taking my business elsewhere but also encouraging everyone else to do the same. read more

One of the best Enterprise in the San Fernando Valley. Shout out to my fave representative at this location. Jason, thanks for always being a helping hand! You are truly appreciated. read more

Someone broke into the car i rented. After i had dropped the car in their overnight lot. The manger is not filing a police report( even though the vandalism happened in their lot...to their car). They are trying to stick me with the total cost of the damage. This place is terrible. Dealing with this location is a nightmare. read more

Terrible service at this location, it was actually my first time renting a car and it was a horrible experience. For starters they asked me if I wanted any kind of protection I clearly said no. When I took the car back and got my emailed receipt they did add extra protection that cost me about 70 dollars. They also kept telling me different pick up times, and ended up trying to up sell me on a car that would cost me 20 dollars more a day, which I said no to and asked to speak to a manager. She ended up telling me no we will give it to you for the same price so I went in rented the car and they still ended up charging me 20 dollars more for protection. Terrible sales people. read more

I'm shocked to see some horrible reviews. The staff here are VERY accommodating, professional, and friendly. I had a rental with them for over a month, and the whole process went smoothly. I got into an accident in December right around the holidays, so they had less inventory (similar to all the local car rental businesses). Once they got some more cars back in after the holidays, I was able to get something I really enjoyed driving. I would definitely recommend Chatsworth Enterprise! read more

The receptionist Cassandra was not helpful at all while I was trying to tell her the purpose of the call she kept trying to transfer the call or saying we don't handle that here she did not want to listen or hear why I was calling her purpose was to get rid of the call. She needs more training on the phone since she represents Enterprise. My favorite Enterprise is Granada Hills they rock and customer service is first. Customers are the business. Cassandra gets one star. read more

They discriminate based on your appearance and they look for any type of way not to rent you a car if your card has no chip they will not take it ..very bad service read more