Toni had amazing customer service! Will choose Alamo everything because of our experience!read more

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

I flew in for the evening to visit family during a layover, and from the moment I walked in, I was…read morewarmly welcomed by the team of gentlemen at the front desk. With three separate parties arriving, the team divided and conquered, assisting everyone effectively and efficiently. Each gentleman was smiling, engaging in conversation, and genuinely seemed to enjoy his job. It was refreshing to experience such authentic hospitality! I even had the pleasure of learning a little about each of them. Jayden was the agent who assisted me, and the following day, when I returned the vehicle, I happened to run into Malik, who had also been working the desk the previous evening. Once again, I was greeted with the same warmth and enthusiasm. This is exactly the kind of customer service that builds loyalty and keeps customers coming back. I look forward to seeing the guys again soon! I never received the email inviting me to submit a review, so here I am on Yelp, making sure their exceptional service doesn't go unrecognized. Thank you, gentlemen, for such a wonderful experience!

This is my second rental pick-up at this RDU airport location over the past 90 days. The Rental…read moreCounter Agents are very engaging and professional. When you complete the counter work, the guys on the lot, who assign your vehicle are equally engaging. If you have a vehicle preference, they go out of their way to accommodate it. Even after flight-delays and issues in the airport, this Enterprise Team makes you feel SPECFIAL!

Car selection wasn't great for Emerald members, when I talked to the customer service agent,…read more(respectfully and kind) he asked which car would make me happy and ket me select something in the higher level without additional cost. It wasn't fancy but what typically are in the emerald selection in other National Car rentals. It made it a great experience and the car was great! Love great customer service

This might be the worst National Car Rental I've been to. With Airports, these offsite facilities…read moresuck, especially if the shuttle is slow. I reviews this a few years ago and wish I didn't have to use this location. I'm a National Executive Aisle member and the fact that the cars are outside is the worst. My last visit, I returned a vehicle and there were so many people waiting for a shuttle it was total madness. Nowhere to stand, complete mayhem. Get it together National, and RDU. Update to a modern facility or get more shuttles!

One of our group has mobility issues . At pickup time, we waited for a shuttle that had a ramp and…read morethat came pretty fast, 5-10 mins. The car was in excellent condition, and express checkout went without a problem. Upon return, one of the staff (Kwami) offered to drive us to the airport so we wouldn't have to wait for a shuttle with a ramp. We are so thankful for all the help the staff showed us.

Terrible terrible customer service. No sense of urgency despite a million miles long line, car…read morestill not ready after being in line for 45 min. Have to wait another 45 minutes for "cleaning" Zero apologies from staff, in fact got the "it's corporate, I just work here" Never again Avis.

Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

I came to retrieve a reserved vehicle. We entered and was greated…read more The paperwork occured and instructions for vehicle pick up was given. We checked Two(2) vehicles. Most of the the fleet were filthy on the outside. The inside was filthy as well. After debating on going back the counter, we took the keys back. We were told the car wash was down. But when the vehicle came back from being "cleaned" in which they washed the outside #but the car wash was down so they said. But they never cleaned the inside. I would suggest for this rental to be the abaolute LAST RESORT.

Having to wait in line for 2 hours for a car reservation? Unacceptable!! Not to mention the air…read moreconditioning is broke & heat stroke is happening!!!!

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Once I figured out how they work, everything was golden.... I signed up for rewards and I prepaid…read morefor my rental but when I got to Hertz I saw my name on the board outside but had no idea what to do so I waited in line (I had a no line no wait rental) The ( no) help desk person couldn't understand that I had no idea what to do... I had not been to a Hertz in over 10 years and it didnt work like this. The other person, much nicer and less serious, explained that you just go out to the cars parked in your tier row (Gold for me) and you simply pick one of the cars and go. Keys are inside. Any necessary paperwork and charges/deposits are done at the exit gate... Once I knew what to do, it was easy. I liked having a choice and not being stuck with whatever i was assigned. I would definitely choose this Hertz again...

upon arrival from RDU airport you take the rental car shuttle takes about couple of minutes until…read morethey arrive at the rental center. The day we rented our car upon arrival they were short staffed , line was very long and we waited about 40mins to pick up our car. overall car we received was okay