I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

The online check-in process made the pickup and drop off process smooth and easy. Our flight was…read moreseverely delayed and we arrived at the airport pretty late the night of pickup, but they were waiting for us and had a vehicle waiting. I also received a rental discount for being a loyal customer and that is ALWAYS appreciated. This is why I will only rent from Enterprise!

I was given a car that later I found had no windshield washer fluid. I replied to the text message…read moreI received after renting but I didn't get a response for 3 days. When I did get a response, the solution was to drive back to the Enterprise at the airport to get fluid--no thanks. So for 5 days every time I needed to clean the window I had to go to the gas station. When I dropped off the car, the rep checking me in did give me a discount which was nice. Enterprise staff needs to do a better job of detailing the cars and why send a text message that says let us know if you need anything and not respond.

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Terrible terrible customer service. No sense of urgency despite a million miles long line, car…read morestill not ready after being in line for 45 min. Have to wait another 45 minutes for "cleaning" Zero apologies from staff, in fact got the "it's corporate, I just work here" Never again Avis.

I should have read the reviews first.... I rented a jeep for a weeks stay at the outer banks, I…read morereturned the car with some sand in the foot wells off my feet! This Avis is trying to charge me $450 for an interior cleaning fee! Im fighting it and if need be will take them to court. I have been a loyal Avis customer since the 80s and this is all they care about, Sad.

Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

I Have been renting a car at this place for the last 2 years, and all the time it is a Great…read moresurprise, Clean and Excellent service, New and reliable cars. The manager all ways find the best solution to make you Happy. I am a Retired Visiting Teacher in North Carolina, and I highly recommend Budget, at RDU airport at Morrisville. Vincenzo Colonna

I came to retrieve a reserved vehicle. We entered and was greated…read more The paperwork occured and instructions for vehicle pick up was given. We checked Two(2) vehicles. Most of the the fleet were filthy on the outside. The inside was filthy as well. After debating on going back the counter, we took the keys back. We were told the car wash was down. But when the vehicle came back from being "cleaned" in which they washed the outside #but the car wash was down so they said. But they never cleaned the inside. I would suggest for this rental to be the abaolute LAST RESORT.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

Thank you to wonderful customer service at Hertz. I appreciate your patience and support.read more

Rented in Houston, took forever to just get a car After checking in. They had 30 people in line and…read moreone guys would be ferried to another lot to get a car, then repeated over and over, but each trip took 10 minutes, you can do the math- endless waiting!