Needed a vehicle for a corporate outing, after looking at all the places around the Syracuse area,…read moresaw Lucien's and gave them a call. The had just what I needed, a 15 passenger van, they very friendly and accommodating. I arrived to get the van earlier than agreed upon, but it was no problem, they had the van ready to go and I was out in about 15 minutes after we took care of the paperwork. The van was very nice, rode great, very clean, good gas mileage. Returning the van was easier than picking it up Would definitely rent from Lucien again A++

5 stars for sure! They have great prices, amazing customer service and most importantly, the van…read morewas clean. I will definitely be renting another van from them in the future. My whole family was happy with the experience - it made our trip even better and smoother!

We had to deal with upstate New York weather causing us delays and airport/flight changes. We…read morerented a car through Alamo, in Rochester, to be returned to Rochester. When our flight was delayed causing us to miss our connection, we had to pivot to flying out of Syracuse airport. We called Alamo on the phone and told them the situation, they said it would cost us $400 more. We were unhappy about this, and the customer service rep said to speak with someone when we return the car. Upon dropoff, we were met by Brendan and Bryce. They also saw the same number on their end, but rather than charge us that amount, they did something and we did not get charged an extra dollar. We were super stressed about our flights not making it out, and Brendan and Bryce eliminated a major problem we were facing. Thanks to both of you, I highly recommend renting a car from Alamo to enjoy beautiful upstate New York.

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

Jayne Kaiser was a delight to work with at first, when I made a call to book our first EVER cruise…read moretrip. Made me feel comfortable and less stressed. Was told "I got you"! And to feel free to send any questions her way. Was sent an email label Frist time cruiser and was told she will follow later that day with another email. So of crouse we had more questions and I email her with those. Never heard back, Sent a follow up email that Monday as this was Friday. Nothing! Tuesday I called, the tone as to how she answered the phone made me cringe. I let her know I spoke to her Friday about a cruise and I sent emails? Jayne responded yes, I saw you emailed me a few times, have to had time to read them. Her tone was very unprofessional. To the point I asked her if she was, ok? I was told they were having issues with a Co Worker and was trying out where all those clients were going. I had more questions and I was made aware to set up an appt to go over the rest. So I did. I felt like I was drawing straws to even have her talk to me. To the point I said, so do I need to call you for the appt, or will you call me? She said for me to call her at 10:30 am and if she didn't answer she would call me back. So, at the end of all this, again first-time cruse, long time member. And a door in our face, this has left nothing but a bad experience. Thank you SOOOOO Much Jayne! Do BETTER IN LIFE!

I called "AAA Roadside" and tow truck driver, JEFF FILMER, went above & beyond! From communications…read moreonce he was dispatched to the very end -- he was very knowledgeable & helpful. I haven't seen good customer service like that in a while. (Thank you Jeff!!)

Flew in for a couple of days for work and decided to get a car rather than use Rideshare. I always…read morego for National, they're great... Great service... Great car selection from their Emeral Isle, but this location doesn't use the Emerald Isle, rather there's a booth in the garage where you need to wait in line for someone to give a car. I find this very inconvenient, but it is what it is. Car selection here was adequate, not the best. Service was nice and friendly, both on pickup and checking back in. Overall, I'd most definitely return to rent from National, but this isn't my favorite location.

Flew into Syracuse for work for a few days and booked a rental with National. I use to work for…read moreEnterprise, so I typically rent from them but I know National and Alamo are pretty great as well. I walked to the counter inside of the airport where Bryce assisted with my rental check in. He was very friendly and helpful throughout the entire process. He definitely made the check in seamless and put me in a Toyota Camry hybrid which was super nice and great on gas. The check out process was seamless and easy as well. Zero issues or complaints!

We bought one of their rental units at the end of the season. The owner Ed and his son Nick were…read moregreat to work with and very accommodating with what turned into a bit of a complicated transaction. Nick gave us a great walkthrough and I found his description of the unit to be spot on when we were finally able to see it. Thank you for a great transaction.

We've been bringing our 2 RV's here for repairs for the last 15 years--everything from electrical,…read moreplumbing, structural, to embarrassingly simple fixes... Where another repair shop would find an opportunity to "up-charge", they explain what I did wrong (and never call me stupid--even though I still feel stupid). This is one of those last family-run businesses where they treat you right--because they don't know any other way...

I had a perfectly fine experience parking at Americar in January…read more Cost = $6.50 per 24 hrs, plus tax, which does add up. (Open lot parking at the airport is $8 per, I assume also plus tax, but not sure.) In any case, it doesn't matter. I might be willing to pay MORE than the Airport price for the simple fact that after flying into SYR at 11 pm after a 10-day trip and a 17-hour journey, I DIDN'T have to brush off my car, de-ice my car, and cross my fingers that my car would start. Working with Americar was simple and straight forward. I didn't have to wait long for the shuttle on either departure day or arrival day. Staff were all friendly, and one gave me a heads-up that my reverse lights were out when I picked up the car. Recommended, particularly in the winter.

Still in business? I am amazed! FYI, I parked over at…read moreHancock last month in the outdoor lot. It only cost $8, and was a lot less hassle and more secure than @ Americar.

Not sure why this place gets such a bad rap. We always get super friendly service and help. The…read morecars are always clean and ready to go. It's always a pleasure renting from them. Typically find a good deal and everything.