Flew in for a couple of days for work and decided to get a car rather than use Rideshare. I always…read morego for National, they're great... Great service... Great car selection from their Emeral Isle, but this location doesn't use the Emerald Isle, rather there's a booth in the garage where you need to wait in line for someone to give a car. I find this very inconvenient, but it is what it is. Car selection here was adequate, not the best. Service was nice and friendly, both on pickup and checking back in. Overall, I'd most definitely return to rent from National, but this isn't my favorite location.

Flew into Syracuse for work for a few days and booked a rental with National. I use to work for…read moreEnterprise, so I typically rent from them but I know National and Alamo are pretty great as well. I walked to the counter inside of the airport where Bryce assisted with my rental check in. He was very friendly and helpful throughout the entire process. He definitely made the check in seamless and put me in a Toyota Camry hybrid which was super nice and great on gas. The check out process was seamless and easy as well. Zero issues or complaints!

Not sure why this place gets such a bad rap. We always get super friendly service and help. The…read morecars are always clean and ready to go. It's always a pleasure renting from them. Typically find a good deal and everything.

We had to deal with upstate New York weather causing us delays and airport/flight changes. We…read morerented a car through Alamo, in Rochester, to be returned to Rochester. When our flight was delayed causing us to miss our connection, we had to pivot to flying out of Syracuse airport. We called Alamo on the phone and told them the situation, they said it would cost us $400 more. We were unhappy about this, and the customer service rep said to speak with someone when we return the car. Upon dropoff, we were met by Brendan and Bryce. They also saw the same number on their end, but rather than charge us that amount, they did something and we did not get charged an extra dollar. We were super stressed about our flights not making it out, and Brendan and Bryce eliminated a major problem we were facing. Thanks to both of you, I highly recommend renting a car from Alamo to enjoy beautiful upstate New York.

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

Wow, worst rental experience ever, first off, the staff smelled of marijuana, nasty!, then we…read morereserved the " managers special" online, just said car chosen at pickup, when we arrived, the staff told us that managers special is an EV, but we are in an area we don't know, at a hotel, so ev wasn't a great choice for us, she said we can "upgrade" for $20+ a day, and that was our only other option, so we took it, unhappily....a Kia Soul, which I surely don't consider an upgrade! Not done yet!, we get to the car, it's terribly dirty, the windshield is so covered with bugs, the wipers won't clear, we had to drive to a gas station, and clean it with a brush.....there was food in center console....just a terrible experiance.

I would give ZERO stars if that was an option. I returned my car on time on the day I flew out…read more Even spoke with the manager because the alignment was so bad, windshield wipers were so overdue for a replacement (conditions were wet and snowy) and the check engine light went on. I wanted to make sure that this vehicle was serviced before anyone else drove it. When I was driving straight, my hands were at 11 and 4 on the steering wheel I got a charge a week later for a week's rental, because they said I never turned the vehicle in. Some small miracle happened and I was able to get in touch with a representative who was helpful and apologetic. He assured me that the charge would be refunded. I was charged another week's rental two days later. I am so irritated. In addition, my deposit was never refunded. There is no hope in getting ahold of a rep. I have no words. The associates are incompetent and this must be addressed by Dolllar. DO BETTER.

Are you kidding. Transfered 4 times. Over 1 hr final wait. No one ever picked up. Sad.read more

Budget has become a bunch of scam artists. Overcharging customers and then being unable to reverse…read morecharges when asked as the system "is down" for maintenance?? Of course, as the customer, we have no recourse. The car I rented was only one year old, but somehow falling apart as the passenger seat was unadjustable and then rear view mirror fell off after hitting one of those lovely NYC potholes. What do you guys pay all those NYC taxes for???

The staff is pretty friendly and they offer a shuttle ride to the airport. The cars were a little…read moredated but other than that the experience was good. There aren't many car rental agencies in Syracuse. Thrifty is one of the few that offer a competitive rate.

Smelly, dirty rental car and they tried to charge fees I didn't agree to. They were quick and…read morefriendly but I don't recommend.

100/10 Jalin Medley (North Syracuse, NY location) is truly…read morea master of all trades. This young man did it all! He was dressed professionally and yet took the time to clean my rental vehicle inside and out while I waited. He insisted I wouldn't take it until it was in perfect condition. That's what I call going the extra mile! Thanks again for the fantastic service, Mr. Medley. I'll be back soon.

We had an excellent experience with Enterprise in North Syracuse. Trevor was so helpful, providing…read moreus with great service. We will definitely go back!

I had a perfectly fine experience parking at Americar in January…read more Cost = $6.50 per 24 hrs, plus tax, which does add up. (Open lot parking at the airport is $8 per, I assume also plus tax, but not sure.) In any case, it doesn't matter. I might be willing to pay MORE than the Airport price for the simple fact that after flying into SYR at 11 pm after a 10-day trip and a 17-hour journey, I DIDN'T have to brush off my car, de-ice my car, and cross my fingers that my car would start. Working with Americar was simple and straight forward. I didn't have to wait long for the shuttle on either departure day or arrival day. Staff were all friendly, and one gave me a heads-up that my reverse lights were out when I picked up the car. Recommended, particularly in the winter.

Still in business? I am amazed! FYI, I parked over at…read moreHancock last month in the outdoor lot. It only cost $8, and was a lot less hassle and more secure than @ Americar.

Valuable lesson, I arrived in SYR international airport on July 17th 2026, with my hertz rental car…read moreconfirmation in hand, prepaid and verified by Priceline. Waited in the line for a while, one person worked the airport desk for Hertz? The Hertz CSR stated my reservation was cancelled? I have no conformation concerning? No answers regarding? I called local Hertz concerning, no answer after numerous calls. I was told NO cars are available in the airport and vicinity due to a national car show event. How to get where I was going now? I called Hertz 1-800 to find same answer but no documentation concerning cancellation? Hertz in general had little empathy, did not assist and provided no information regarding the cancellation transaction? What seemed to prevail was that Hertz over booked due to the large regional event taking place and had no real plan regarding. I tried for two hours to remedy this situation to no avail. I hope I am never treated with such indignity again, sad display of customer service. Stranded now at SYR with no remedy, I finally took an Uber to Syracuse Amtrack, caught a train to Utica (1 hour away) by luck and Ubered to my hotel and beyond now for the day. Enterprise Car Rental rescued me the next day, which I am grateful concerning. Who needs this insult to injury...a Seinfeld episode for sure, you can take a reservation but keeping it is the key! Ghosted by Hertz,

I wish I could give ZERO stars. I showed up on time to pick…read moreup my rental, only to be told Hertz had no cars available. Despite this, I was incorrectly charged a no-show fee when I clearly SHOWED UP. It has now taken weeks and multiple phone calls to get a refund for a situation that was entirely Hertz's fault. Extremely frustrating and unprofessional experience. I will not be using Hertz EVER again.