[Updated Review (2024-2025) to include top notch service by manager Sarah L!]…read more Usually a Hertz customer but decided to try National here at SYR back in 2021 and have been with them ever since. Great car selection (including Audi, BMW, MBZ, Volvo, Land Rover, Cadillac, and rarely even Maserati for upgrades), service and staff. During one of my first experiences, I saw a Tesla Model X available on the site and booked it, extremely excited that they finally adopted the electric SUV. Arrived with a huge disappointment since the car is actually not available and the staff at SYR has never even seen the car. Spoke to the manager Bri; she was extremely understanding and was able to switch me to a equivalent sized SUV albeit not electric (the EUV available was a volvo that was a lot smaller than the Model X) and treated me with respect. Even recognized that I was a military member and thanked me for my service! The next experience in Dec 2023 was also superb. Initially came in with a reservation of an Audi A4 but had a previous upgrade. Though staff Marc said that I just missed an upgrade (previous client just rented an A5) the attendant Anthony overheard and said they may have just received one. After only a few minutes of waiting, they got me into a brand new upgraded A5. What a great team striving to make their customers happy! A visit in Feb 2024 when I rented a full sized vehicle, though clean and new, did not love the specific brans. Went back to Marc and asked if it is possible to get a nicer vehicle on the lot. He told me he will try his best and immediately called his supervisor. After striving to help me, viola! Upgraded into a luxury SUV for being a long-time repeat Emerald Club customer. Furthermore, Marc even found the backpack that I accidentally left on the first rental before the switch and returned it to me! Great customer service. Another 2 great recent experiences in Nov & Dec 2024 where Sarah L, the CE manager not only found the vehicle I requested for, she responded to my concerns with efficiency, grace and understanding. Unparalleled, sensational customer service. All staff and managers should strive to be like Sarah. Experiences just keep getting better! The managers Sarah L, Bri, attendant Anthony and staff Marc G made the experiences even better. Keep up the good work Sarah, Bri, Anthony, Marc, and National SYR!

Everyone here was so kind, and the whole process was pretty seamless. We were in town for a…read morefuneral, so we were offered an upgrade so we could shuttle family around all weekend, which was so wonderful. Being from the south, I also appreciated the larger car while driving in the snow. I've had a pretty bad experience with a rental car company, so I honestly dreaded this. National exceeded my expectations. Thank you.

This Alamo location is hands down the best place to rent a car…read more Good customer service. Short lines. Car always ready. Easy return. No hiding fees like others. I highly recommended. They used to leave a Clorox wipe inside the car. That's the only thing I would like them to start doing again.

Some of the nicest service I have ever received!!…read more Ok, so I arrived in Syracuse and came to pick up my car. They gave me a Chrysler Pacifica, which was a huge minivan. I asked for another car, something smaller, but that was all they had. The nice lady at the counter gave a number to call the next day if I wanted to change cars. I called the number the next day, told them I wanted something smaller. She said to just come to the Airport to switch cars. I asked do I need to fill it up or anything, she said no. So I went to the lot, parked the minivan, talked to the same lady that I talked on the phone, I gave her my keys, she gave the keys to a car. She asked is a Nissan Sentra ok, I said perfect. No paperwork, zero fuss, the whole interaction only took a few minutes!! I never would have thought it would be that easy!! Major props to the people working at Alamo Rent A Car at the Syracuse Airport, excellent, excellent customer service!!

I had a perfectly fine experience parking at Americar in January…read more Cost = $6.50 per 24 hrs, plus tax, which does add up. (Open lot parking at the airport is $8 per, I assume also plus tax, but not sure.) In any case, it doesn't matter. I might be willing to pay MORE than the Airport price for the simple fact that after flying into SYR at 11 pm after a 10-day trip and a 17-hour journey, I DIDN'T have to brush off my car, de-ice my car, and cross my fingers that my car would start. Working with Americar was simple and straight forward. I didn't have to wait long for the shuttle on either departure day or arrival day. Staff were all friendly, and one gave me a heads-up that my reverse lights were out when I picked up the car. Recommended, particularly in the winter.

Still in business? I am amazed! FYI, I parked over at…read moreHancock last month in the outdoor lot. It only cost $8, and was a lot less hassle and more secure than @ Americar.

Amazing check in, Trish was a champ! Southwest flight came in so it was a longer than normal line…read more Trish was the only budget employee. And she was working it. The Avis booth helped out but we got to work with the original budget representative Trish. She asked the right questions and gave the best responses. Beyond helpful. Perfect after a long day, waking up at 2:45am to start our trip celebrating our friends getting married. And visiting family while we are up in Syracuse.

I have been in line to get my Budget rental car at Syracuse Hancock International Airport for 45…read moreminutes. No, I am NOT exaggerating. The way it looks I will be here for another 30 minutes at least. Started with just one person working then a second showed up but line is still not moving because they are taking the Fast Break members before ALL of the people who have been standing in line forever. If I didn't prepay for my car, which wasn't worth it because they add on MULTIPLE FEES AND HIGH TAXES, I would have cancelled my reservation in line. This is insane. I have never waited this long for a rental car in my entire life! DO NOT USE BUDGET!

Not sure why this place gets such a bad rap. We always get super friendly service and help. The…read morecars are always clean and ready to go. It's always a pleasure renting from them. Typically find a good deal and everything.

I would give ZERO stars if that was an option. I returned my car on time on the day I flew out…read more Even spoke with the manager because the alignment was so bad, windshield wipers were so overdue for a replacement (conditions were wet and snowy) and the check engine light went on. I wanted to make sure that this vehicle was serviced before anyone else drove it. When I was driving straight, my hands were at 11 and 4 on the steering wheel I got a charge a week later for a week's rental, because they said I never turned the vehicle in. Some small miracle happened and I was able to get in touch with a representative who was helpful and apologetic. He assured me that the charge would be refunded. I was charged another week's rental two days later. I am so irritated. In addition, my deposit was never refunded. There is no hope in getting ahold of a rep. I have no words. The associates are incompetent and this must be addressed by Dolllar. DO BETTER.

Wow, worst rental experience ever, first off, the staff smelled of marijuana, nasty!, then we…read morereserved the " managers special" online, just said car chosen at pickup, when we arrived, the staff told us that managers special is an EV, but we are in an area we don't know, at a hotel, so ev wasn't a great choice for us, she said we can "upgrade" for $20+ a day, and that was our only other option, so we took it, unhappily....a Kia Soul, which I surely don't consider an upgrade! Not done yet!, we get to the car, it's terribly dirty, the windshield is so covered with bugs, the wipers won't clear, we had to drive to a gas station, and clean it with a brush.....there was food in center console....just a terrible experiance.

100/10 Jalin Medley (North Syracuse, NY location) is truly…read morea master of all trades. This young man did it all! He was dressed professionally and yet took the time to clean my rental vehicle inside and out while I waited. He insisted I wouldn't take it until it was in perfect condition. That's what I call going the extra mile! Thanks again for the fantastic service, Mr. Medley. I'll be back soon.

We had an excellent experience with Enterprise in North Syracuse. Trevor was so helpful, providing…read moreus with great service. We will definitely go back!

Are you kidding. Transfered 4 times. Over 1 hr final wait. No one ever picked up. Sad.read more

Budget has become a bunch of scam artists. Overcharging customers and then being unable to reverse…read morecharges when asked as the system "is down" for maintenance?? Of course, as the customer, we have no recourse. The car I rented was only one year old, but somehow falling apart as the passenger seat was unadjustable and then rear view mirror fell off after hitting one of those lovely NYC potholes. What do you guys pay all those NYC taxes for???

This is one of my favorite Hertz locations. My car was ready to go with Gold Counter service when I…read moretouched down, and Presidents Circle status was recognized with upgrades. The lot is adjacent to the airport. No shuttle necessary. Highly recommend renting from Hertz when flying into SYR.

If you rent here and have issues on the road, Hertz will try to exchange your car at an airport but…read moreyou will NOT be able to exchange at a local Hertz counter anywhere else. I was stuck with an off-track driver's window AND NO A/C for most of the ride. Hertz Roadside kept sending me to the rental desk at SYR but they NEVER picked up the phone (must have called 20 times in an hour)...also no ability to leave a message for assistance. When i returned the vehicle, one of the agents gave me a card with an email address and basically said good luck as he "hadn't talked to anyone at management in 2 weeks". Your good deal won't be worth it here.