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    Enterprise Rent-A-Car

    2.9 (35 reviews)
    Open 8:00 am - 2:00 pm
    Updated 2 weeks ago

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    4 months ago

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    3 months ago

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    5 years ago

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    12 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    10 years ago

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    10 years ago

    Twice they have given me a different car than was promised. Will never use Enterprise again. Use Herts instead.

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    11 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    The employees of this Enterprise location always treat me with respect and offer me wonderful customer service!

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(25 reviews)
    2.0 mi

    I've been an enterprise customer for years, this was the worst experience ever. Claudia Orzechowski…read moreprovided us the worst customer service, was disrespectful and completely unhelpful. I traveled down from Boston, Ma with my entire family to North Carolina for the 1st time and this will probably be the last. We rented a full size vehicle and she didn't have it available upon pick up and wanted us to take a pick up truck. I'm traveling with a 1 year old, my wife and her elderly mother. We have luggage, baby seat, carriage and we explained to Orzechowski our situation and that our personal belongings would get wet if it rained as stated in the forecast and she said deal with it. Enterprise should be embarrassed having employees with this horrible level of customer service and disrespectfulness. We even had a rental we were returning at the airport Claudia failed to tell us we could return it with her and another employee told my wife we could once I was practically at the airport. She failed to tell us we could have kept the rental we were in and honor the full-size price as it was not our fault they didn't have it available upon pick up and she did not. But besides that tried to charge us almost double if we kept it, but wanted us to take a pick up truck for the same price (make it make sense). So Claudia Orzechowski can put us in a pick up truck from a full size but not a crossover we already have insane. The branch at the airport took care of us and showed me what real customer service is like and compassion.

    Had full coverage on insurance bought from them bavk in 2016 lost the key fob. They said it wasn't…read morecovered came to find out about it. Today was told that I can call and pay for the key fob and I would be able to rental car when I called and paid and then called them back, they said I was on the permanent list. They lied their manipulative and dishonest, renter beware

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Relentless Collision - Mercedes Benz Auto Body G Wagon

    Relentless Collision

    2.3(4 reviews)
    6.1 mi

    Our Tesla Service Rep recommended we send our car here for estimate and repair, after the Tesla…read moreService Center repeatedly damaged it. She said this was their go-to repair partner. From what we can tell, Relentless told us one thing when speaking to us, but then threw us under the bus when talking to the Tesla executive in charge of signing off on the work - saying their quote to fix was so high - $17K - because 'we wouldn't be satisfied unless we had a brand new car....'and then someone called the Tesla exec daily demanding our car be removed? Unless the Tesla exec misrepresented what occurred. The result was that our car sat on their parking lot for months and was never fixed. And we had to push to get a straight answer on either side as to what was going on. During their initial inspection, however, their mechanics pulled apart the driver side door and put it back together again, to check it for safety...but now we have a brand new issue - the door handle closes so slowly - imagine a quiet-close toilet lid - that the door won't lock shut and bangs back open unless you push the handle down yourself manually. I left the owner two emails months apart - to which he never responded. I've now left a voicemail. The only other option to get someone's attention would be driving the car there in person. We imagine it's easy enough for them to put right, but it is hard to believe we aren't being intentionally ignored. This isn't choosing whether or not to take a job - it's fixing something they caused. I thought about not posting this, but this is just not accountable business practice. Yet another reason not to operate a Tesla in the Raleigh area. Relentless was supposed to be the white knight, a lone Tesla-authorized body shop with a good rep. If we can't trust the Tesla service center and we can't rely on Relentless, I don't know where that leaves the many Tesla owners here.

    I have had to bring my Volvo 2 times in the past year to Relentless collision due to being rear…read moreended. My satisfaction after the visits has not been pleasant at all. I am going to reach out to Volvo to suggest getting different shops authorized and "certified by Volvo" because I do not believe relentless collision should met the expectations. First visit: My Volvo was rear ended, it had damage on the front of the car and the back of the car. It took well over a month for the repairs to be done (which is not an issue to me if done right). After I got my car back everything seemed fine until I had to drive the car for a long commute. This caused the car to literally start melting on the back bumper... why? Because the tips of the exhaust where installed upside back pointing into the car rather than down to the ground. This was not an issue before because when I am in town I drive mostly with electricity, so the exhaust doesn't release that much heat. Cars are made to be driven, and it does not matter if the commute is 3, 4 5... hours if the car is in good conditions, it should be able to make the trip with no problem. My car clearly did not come out of Relentless Collision in good conditions having the exhaust upside back. I do have to give credit to relentless collision for honoring the life warranty on the work they did because they fixed the melted bumper and wrong exhaust. But what about the inconvenience and my safety? I drove a car that was not safe to drive on a long commute trusting on their work, what would have happened if this was not only a melted bumper but something bigger... Second visit: The car had to go back due to being rearended again, and I trusted Relentless Collisions again because they are the "Volvo Verified Shop in the area. I did go to a different location because they have 3 to see if it would be any better. The repairs took again well over a month (which again, is not a problem if done right). This time the car needed to also be serviced on the tires because one of them had a bubble on the side and another one had some superficial damage. I asked to get a quote and an inspection on the tires. At the time I was only able to replace 1 tire (the one with a bubble) and the one that I was told had to be replaced because it was clearly damaged and unpreparable. The tire was replaced. The day that I go to pick up the car after Relentless Collision calls me to let me know that it is ready for pick up. I start the car and get Parking brake system needs service... I have to wait there, and they clear the logs (the car was not ready yet to be picked up). I walk around the car, and I notice another tire has a bubble now... I have not had the car for well over a month now, Relentless Collision has had it and been working on it, I was only told one tire needed replacement, that tire was replaced. And then the day I go pick up the car it has another bubble.... So basically, as I see this. Two times now, in two different relentless collision sites I have been told your car is ready to be picked up. Which I see this as your car is ready to be picked up and safe to drive. What kind of inspections if any are being done to cars before they are returned to customers are they safe to drive??? You are supposed to have the experts on the matter, why it is me that has to find the issues in my car after I get it from you. And now I had plans for which I needed the car, and these plans were made based on the assumption that I was getting my back on a safe to drive condition after it being over a month with relentless collision. What makes me mad is that they sign off in a car without knowing that it will actually be safe to drive. The first time having an exhaust which they installed wrong. And the second time having a bumble in a tire after, Relentless Collision "inspected" the car. I was told Relentless Collison values quality over time, what kind of quality??? What is the time being spent on, clearly not in inspecting the car to ensure that it is safe to drive. Is the time maybe being spent on waiting for the parts to arrive? So, its quality of parts but what about the quality of work?

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    Relentless Collision - Cary, NC Relentless Collision Mercedes Benz Auto Body

    Cary, NC Relentless Collision Mercedes Benz Auto Body

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    Relentless Collision Cary Front View

    Enterprise Rent-A-Car - carrental - Updated May 2026

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