I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

2019 Mazda CX-5 having an oil pan failing at 59.8k miles. Warranty was to 60k, BUT till late 2024…read more May be my last Mazda. Won't be surprised if more issues arise after the warranty period Customer service still advised me to 'bring it in', though it's out of warranty to collect their premium shop fees. Refused to hear me out and slammed phone on me.

Split review. 2nd time here. Before construction, this…read moreplace ran like many dealerships. Efficient, professional. No real notes. Not thrilled about a serving of taking 2 hours, but it's normal for a dealership. After construction -- or during. This place is chaos. When I made my appointment, was called back a half hour later--computers went down and appointment was lost. Somehow, this is my second time here, but the appointment was created with the wrong last name. Construction crew parked in the service tent. Took 4 laps around the area before an employee had an option for checking in. You can see the stress on everyone. Service check in was curt. I'd stay clear till this construction is closer to being done.

NEVER AGAIN. I have rented a LOT of cars and I have never come into contact with a company that…read moreoperates like this one. After charging me over $600 For the week for a Toyota Yaris, I received nothing but poor customer service. This owner continued to try to charge my card for more money, And then threatened to turn the car off while I was 600 miles away with My Child. I have my own auto insurance and since that's how they make their money, they refused to make it an option like most rental companies. Stick with hertz or one of the big guys that know what they're doing. They even charged me a cleaning fee so I didn't bother to clean the car when I dropped it off. They still owe me a refund of $119 that I don't expect to see because this is a money hungry Company. Buyer beware!!

I rented a vehicle from Clifton Auto Rentals, booking was easy and he had good communication. Would…read morerecommend!

I've been an enterprise customer for years, this was the worst experience ever. Claudia Orzechowski…read moreprovided us the worst customer service, was disrespectful and completely unhelpful. I traveled down from Boston, Ma with my entire family to North Carolina for the 1st time and this will probably be the last. We rented a full size vehicle and she didn't have it available upon pick up and wanted us to take a pick up truck. I'm traveling with a 1 year old, my wife and her elderly mother. We have luggage, baby seat, carriage and we explained to Orzechowski our situation and that our personal belongings would get wet if it rained as stated in the forecast and she said deal with it. Enterprise should be embarrassed having employees with this horrible level of customer service and disrespectfulness. We even had a rental we were returning at the airport Claudia failed to tell us we could return it with her and another employee told my wife we could once I was practically at the airport. She failed to tell us we could have kept the rental we were in and honor the full-size price as it was not our fault they didn't have it available upon pick up and she did not. But besides that tried to charge us almost double if we kept it, but wanted us to take a pick up truck for the same price (make it make sense). So Claudia Orzechowski can put us in a pick up truck from a full size but not a crossover we already have insane. The branch at the airport took care of us and showed me what real customer service is like and compassion.

Had full coverage on insurance bought from them bavk in 2016 lost the key fob. They said it wasn't…read morecovered came to find out about it. Today was told that I can call and pay for the key fob and I would be able to rental car when I called and paid and then called them back, they said I was on the permanent list. They lied their manipulative and dishonest, renter beware

Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

All of the reps at this location are amazing! They truly go above and beyond dor their customers…read more I've rented from a location in Raleigh and the customer service was sub par at best. I used them traveling ​back and froth from MI to NC to determine the city I would move to. After I moved I had issues with my vehicle in which I was renting every weekend. I truly can't say enough good things about these guys. ​

I rented a car from Hertz while my car was being repaired. I explained that I am allergic to…read morecigarette smoke and asked if the agency would make sure that I got a clean car. I was so assured. Because the person who dropped me off to rent the car had to get to work, we left quickly after all the paperwork was done for the rental. Immediately on driving the car, we realized that, though we were assured that we would get a smoke-free car, (in fact the agent said that anyone who brought back a car with smoke in it would be fined $400!) we were enveloped in a smoky car. Because we had a demanding schedule and the paperwork had taken longer than we had, I did not return the car but drove it, with a pounding headache and burning eyes. This is not a reputable and/or service oriented agency!

Two stars is pushing it, but even though the staff was overwhelmed they mostly were courteous and…read moretried to help. The price was my reason for choosing EZ. The overall experience is why I won't be going back. This is also the Advantage Car Rental office, so my review applies to them as well. First: The shuttle bus took a half hour or more to come and pick me and another customer up. There were at least 2 or 3 each of the competitors shuttles coming by in that same time frame. The shuttle driver did not help the customer's with their bags. Never saw that before. He was more interested in talking to a pretty young coed he was dropping off than helping the other customers. Then: There was one clerk in the office. I came in with 4 other customers, and easily waited 30 minutes to get my car. He was thorough and polite, but alone and overwhelmed. Shame on you management. Thirdly: I checked the car out before I drove it off the lot, but it was a black car in a poorly lit lot, and was not sure the real condition of the car until the next morning. Luckily there was no external or internal damage to the car. The car proved to be OK, although there was a lot of tire noise at medium speeds. Sounded like a bad tire to me. Lastly: I was returning the car very early on my last day in Durham, 545am. I pulled onto the lot, the office was lit up and unlocked, but nobody was home. I walked around the building, knocked on the office door, called out, etc.. No answer. Finally a different shuttle driver than my first experience showed up, checked out my car, loaded my bag, apologized for no clerks, and drove me to the terminal. He later even emailed my receipt, as there wasn't anyone to give me one at the lot. The whole experience - a major fail by this provider, in my opinion. It was not worth the few dollars saved. Avoid if possible.

AVOID EZ Rent-A-Car and Advantage Rent A Car!!!…read more We booked a reservation online, here is summary of our experience. 1. Placed a $200 hold on credit card on top of our reservation cost of ~$230. Total ~$430. 2. Pressure you to get insurance by scare tactics. Additional cost of $29-$49 a day. Adds up to $475 if we caved into their scare tactics. I witness another person added an additional of $245 to their original reservation. 3. Once you decline their insurance, they continue to tell you in your face that you're making the wrong decision, and you'll _REGRET_ your choice and you'll be VERY SORRY for declining the insurance. And it'll haunt you every day for your stay... 4. They make you feel like they'll find a way to charge you for every little problem. So we made sure to inspect the car and made them aware of every little dings and scratches that are already on the car. AVOID THIS PLACE IF YOU WANT YOUR RENT-A-CAR WORRY-FREE.

The online check-in process made the pickup and drop off process smooth and easy. Our flight was…read moreseverely delayed and we arrived at the airport pretty late the night of pickup, but they were waiting for us and had a vehicle waiting. I also received a rental discount for being a loyal customer and that is ALWAYS appreciated. This is why I will only rent from Enterprise!

I was given a car that later I found had no windshield washer fluid. I replied to the text message…read moreI received after renting but I didn't get a response for 3 days. When I did get a response, the solution was to drive back to the Enterprise at the airport to get fluid--no thanks. So for 5 days every time I needed to clean the window I had to go to the gas station. When I dropped off the car, the rep checking me in did give me a discount which was nice. Enterprise staff needs to do a better job of detailing the cars and why send a text message that says let us know if you need anything and not respond.