NEVER AGAIN. I have rented a LOT of cars and I have never come into contact with a company that…read moreoperates like this one. After charging me over $600 For the week for a Toyota Yaris, I received nothing but poor customer service. This owner continued to try to charge my card for more money, And then threatened to turn the car off while I was 600 miles away with My Child. I have my own auto insurance and since that's how they make their money, they refused to make it an option like most rental companies. Stick with hertz or one of the big guys that know what they're doing. They even charged me a cleaning fee so I didn't bother to clean the car when I dropped it off. They still owe me a refund of $119 that I don't expect to see because this is a money hungry Company. Buyer beware!!

I rented a vehicle from Clifton Auto Rentals, booking was easy and he had good communication. Would…read morerecommend!

Extremely pathetic service from the local branch manager named Grant. I'm genuinely shocked that a…read morecompany like Enterprise can have someone so incompetent, rude, and completely lacking basic customer service skills running a location. I booked a large car in advance, but when I arrived, the car wasn't even available. Instead of helping, they tried to squeeze me into an economy car that was completely unsuitable. When I started driving, it was so bad I had to turn back -- and Grant's response was to cancel my contract on the spot and tell me to "go figure it out somewhere else." I have never experienced anything this unprofessional or disrespectful from any rental company. The manager had zero interest in helping, no courtesy, and no problem-solving ability at all. Never again. Will not do business with this Enterprise location, and I strongly advise others to avoid it too.

I had a reservation today and was verbally told over the phone they would wait for me until 5:10PM…read more(they close at 5:00PM). But guess what? They closed at 4:59PM. Saw me thru the doors. I told them I have a reservation and they didn't budge. So disgusted as I am having car trouble and needed wheels. AAA was towing my car to Honda. Bad customer service!!!

Poor customer service and a very extremely frustrating experience. This location was difficult to…read moredeal with from the start. Vehicle pickup was disorganized, communication was poor, and the process was far more stressful than it should have been. The manager was horribly disrespectful, unhelpful, and made the situation more complicated instead of resolving it. Based on my experience, I would not recommend picking up a vehicle from this location.

I made this reservation a month or more in advance. I…read morefailed to take photos, but this will be descriptive. Two-day rental for 12/28 - 12/30. The staff was welcoming and extremely quick with checking me out with the vehicle to get my trip started. The inside of Enterprise was clean. I used my employer's corporate discount. Enterprise required a $500 hold for a corporate discount which wasn't disclosed to me until I arrived. Fine! The rep pulls up a vehicle. It was filthy. The excuse was that the car washes were frozen. I recall Enterprises having car detailing teams with buckets for handwashing. Water can come from the inside of the business. Poor excuses. Please come again! I ended up settling on another economy vehicle that wasn't as visible as dirty on the outside. The car was reasonably priced and provided great gas mileage for my road trip. I have no complaints about how the car drove. The outside of the vehicle could have been a Lil cleaner. That is all. I will use Enterprise again, but I would like improvements and cleaner vehicles in the inventory.

Do not rent from them! They charged my credit card 1K without my authorization 4 months after the…read morerental vehicle was returned due to a payment dispute between them and the collision center (who was covering the cost after the first 30 days). Forcing me to negotiate with the collision center for them. Very unethical and poor business.

Had a reservation for a van close to six months or more, I receive a call from Enterprise they…read morecancel my reservation and gave the van to someone else. I am a person with a disability but it did not matter to them they said get over it. Enterprise is a Fraud

I'm a longtime Avis loyalist and business traveler. Simply put, locations with no after-hours drop…read moreoptions simply don't work for me. Hard stop. I've rented in many states at large and small locations, and I've literally never had this issue. As this was my first rental in the state, I wasn't aware that this "no drop box" deal is commonplace in North Carolina, and I wish I'd been told at the counter at pickup. But, that's on me. I've now been educated that "North Carolina is different. All NC Avis locations outside of airports have no drop boxes or after-hours returns." Meanwhile, my husband casually throws out that Fuquay-Varina Enterprise (boo!) location has a drop box, and he's used it twice. -- We're clearly a house divided on preferred rental companies. So my reply to that is-- Be an Avis trailblazer in this state! What a simple accommodation to consider, and a huge missed opportunity for added convenience for your customers. (Or do I join the Enterprise ranks when I'm in NC now? I'll have to chew on that a while.) Lord forbid someone's delayed or life happens. I showed up at 1:15PM on a Sunday, and after parking on the 5th level in the garage across the street and entering the hotel lobby, I had no way to return my vehicle, other than to go back to the garage across the street and take the vehicle to the airport and try the return process again. How's that for convenience, with a looming engagement to get to. Seriously? Charge me for an extra day, but please (for the love of all that is holy) let me return the keys after all the hoops I had to jump through while backpacking to and fro in downtown Raleigh in hopes of returning a car. It cannot be this complicated. Going forward, and as much as I can help it-- it's airport only for me in these parts. Lesson learned, le sigh. Signed, An Avis Preferred Plus member with egg on her face, and a gloating Enterprise loyalist for a husband

If I could give them zero stars I would. AVIS, CHANGE YOUR…read moreSIGNAGE! Picking up the car was easy. Returning it was a nightmare. I attempted to enter the Avis lot and the signs are Misleading. The sign says DO NOT ENTER severe tire damage if you do. So I exited and went around. Directions led me to exit the airport. I did this 3x. So I entered the do not enter entry and was told by two different young ladies two different directions to the drop off. When I got to her the third time I said listen. I'm gonna miss my flight if you give me wrong directions again. Finally she tells me where to go. I get on the shuttle bus and everyone has the same complaint. Avis you've got to do better!

During these times of uncertainty it was great to have people that emphasize with your situation…read moreand willing to assist you. Justin did just that. I called a day before I needed the rental to ensure they had vehicles. After we spoke of the logistics I went online and reserved the vehicle. Having to take off time from work, get a vehicle to pack up my daughter's dorm room hours away and return in a timely manner my stress levels were a little high. The process was a breeze. Justin was there in the morning when I picked up the vehicle. He adjusted the seats inside the vehicle so it would be easy for me to load it up. They ensured there was space at the rental location for me to leave my car which my daughter picked up later that day. Shaniya went over all the logistics on her trusty iPad and quickly sent us on our way. In the return the next morning Justin was there to greet me and drop me off home. Thank you Enterprise Staff for being there in a time of need. It is greatly appreciated. We will definitely be back again.

Easy enough to book, but literally just texted to cancel 15 minutes before I was supposed to pick…read moreup the car. Luckily another location close by picked up their slack. Just heard from another coworker that they have gotten there to pick up vehicle and was told... sorry, we dont have one, no text nor call. This is no way to run a business.