We flew in to Provo to ski Park City. Rented a car from Rabbit and thought we'd save money but you…read moreget what you pay for and had lowered expectations. This was the best rental car experience we've ever had. Car was spotless and easy to get. Service was exceptional. We were informed on the way back, we didn't need to fill up the gas because they charge the same price we'd get if we filled it up, so we dropped it off, cleaned out our trash and had the best rental experience we've ever had. We'll always use Rabbit and hope they grow into other markets. Wonderful company and I'd highly recommend you give them a shot..it's everything you wish a rental car company could be.

From the owner: Be Hoppy! Rabbit…read moreRentals is a full-service rental company specializing in big, beautiful vans. You will finally be able to rent a vehicle that will fit your whole family

Save yourself the headache and rent from literally anywhere else…read more After multiple mistakes (and I do mean multiple), I was actually told by the "manager" to try a different location because this branch is essentially a training ground and "not equipped" to handle things. That alone should tell you everything you need to know. We rent cars regularly for business and gave this location chance after chance for over a year. Like clockwork, every single month came with a new issue--overcharges, missing deposit refunds, conflicting information, and zero accountability. Just when you think things are finally sorted, they find a new way to mess it up. The experience feels less like customer service and more like a game of "let's see what we can get away with this time." Cars were consistently given to us on empty, then magically documented as "full" so they could tack on fuel charges. Rates we were told were "locked in" (confirmed by multiple employees) changed without warning. One car reeked of cigarette smoke, and when we pointed it out, the response was essentially, "Yeah... we have a rule about that, but we don't enforce it." Inspiring. Policies seem to change depending on who you talk to, which means you can't trust anything you're told--today's answer won't be tomorrow's. The cherry on top? When I asked to escalate my concerns, I was told the manager had no manager and was the highest level I'd be "allowed" to speak to. That's not leadership--that's avoidance. We even followed their suggestion to try another location, only to be sent right back to the same branch a couple months later--the one that openly admitted they couldn't handle the rentals. At this point, it's not bad luck--it's a pattern. Whatever deal you think you're getting, you're not. This place operates with zero consistency, zero accountability, and even less care for the customer experience. Do yourself a favor--go somewhere else.

!! BE VERY CAREFUL WITH THIS PLACE - I DO NOT TYPICALLY LEAVE NEGATIVE REVIEWS, BUT I WAS FULLY…read moreSCAMMED HERE !! To be informed of possible risks please read on! (This review was originally on Google) Update: Their local manager Lauren Utz is now attempting to threaten me with collections after failing her chargeback. That's the level of service to expect here. They tell you to contact customer support and then customer support will tell you that only local managers can do anything, even though it's the local manager that's scamming me. After much hassle and fully explaining the situation I won my dispute. I owe them nothing. They have attempted zero communication or resolution outside of threatening me with collection letters after failing their chargeback attempt. Disgusting management and company customer service. THEY HAVE A HISTORY OF BLATANTLY SCAMMING CUSTOMERS. Charging for damage they didn't do, adding on charges randomly, misleading customers with misinformation about their policy etc. Please read others 1 star reviews on here, they pull this a lot! And there is absolutely no working with their management. Zero possibility of resolution through them. That's a huge risk to take in a rental. In fact their manager Lauren waited an extra 4 days after I called asking why I was being charged at all before updating me. She purposely let my charges stack up knowing I was blatantly misinformed... Original review: I had an incredibly frustrating experience due to a complete lack of communication and misinformation. With uninformed hostile staff and an inconsiderate manager (who ghosted me immediately) I had zero possibility of resolution. I was charged for something that I was never even informed about. My rental was supposed to be completely covered by my insurance. As I was walking out the door the employee kept guaranteeing it was already confirmed for a set amount of days. He also explicitly told me to ignore any automated texts from Enterprise as they were standard. Enterprise without my knowledge switched my rental from being covered by my insurance and then sent me one automated text to update me of the change. Outside of the automated text that I was told to ignore they claimed to have contacted me in other ways. But this is 100% untrue. I do not have a single call, email, text or voicemail from them until charges had already been accruing for over a week. And I made sure to give them my other details while checking out. I called them after I started seeing charges on my account to ask if this was a mistake. Lauren Utz waited to contact me 4 days later to update me that Geico had stopped the rental. During those 4 days I racked up charges that I had to deal with. They essentially threw my money away due to their complete lack of communication. When I reached out to let them know Geico and Enterprise had mistakenly not updated me about the change in rental I was met with hostile responses from the front desk and no effort to take accountability for the misinformation they gave me. Geico (because they had reached out to a family member instead of me) made up for their mistake and extended out the rental days for me. Enterprise made no such effort. No resolution offered. After one email from me explaining to them the explicit miscommunication on their employees part Lauren Utz ghosted me completely and left me to dispute the charge myself. DO NOT TRUST THIS LOCATION. THEY WILL MAKE ABSOLUTELY NO EFFORT TO WORK WITH YOU TO AMEND THEIR MISTAKES. ITS NOT A RISK WORTH TAKING WITH A RENTAL CAR. ESPECIALLY WITH THIS LOCATIONS HISTORY OF SNEAKILY TACKING ON HUNDREDS IN CHARGES (check other negative reviews!) This situation could have been avoided entirely had they communicated updates clearly and on time. Instead I was forced to deal with a ton of unnecessary financial stress. This place is incredibly shady, please be careful. Their front desk employees are giving blatant misinformation and management is disrespectfully unhelpful.

Did not honor the Costco Travel Price. Charged us over $100…read moremore than the said price and said that the Costco Travel Price is a suggested price

Never made clear to my husband and I that there was a hefty deposit required up front to rent in…read moreaddition to the rental fee--if this was made clear we wouldn't have rented in the first place, it was costly. The only way to "waive" it apparently was to email the guy proof of address... to an email he admitted he lost the password to, so literally no way to waive it then. DOUBLE-CHARGED us and then had the audacity to simply say "nope" when confronted in person about it without ever asking us for proof of it (see attached). They said they would send us our money back but they didn't only until after we reported them to the Better Business Bureau. If they scam you make sure you report them to BBB, that is the only way they will give you back your money! This Budget Rental is a total scam!!

We have been looking off and on since October for a car, we were very particular about we wanted…read more We saw a listing on KSL and drove down and got there about 1/2 hour before they closed. Kellen showed us the two cars we were interested in and gave great advice on which would be better for our needs and the price, which was exactly what we thought also. He showed us car fax and comps for similar vehicles within 300 miles and their prices are a bit below average. He stayed late, answered all our questions, wasn't pushy and gave us time to discuss what we wanted and the opportunity to think it over that night. We hadn't planned on buying right away but when we found what we wanted, we couldn't pass up such a good deal. He followed up the next day and was really helpful in getting things set up to purchase. Probably one of the best car buying experiences I've had. Highly recommend Kellen at Shamrock Auto.

You're really not going to find a car dealer like these guys at Shamrock Auto many places. Hear me…read moreout: We were in an incredible bind as a family - needing to take our 3 month old daughter to some specialty treatment for her seizures across the country. We weren't sure what to do - because we had more to take then our van could fit. Brady and Kellen heard about our story and reached out to us to see what they could do. To make a long story short, they found a way for us to use one of their vans for a cross country trip - just so we could get our daughter the medical care she needed in New Orleans. This really isn't the thing you do if money is your main aspiration and pursuit. Their kindness and trust made a HUGE difference for us as a family - not only in being able to make the trip comfortably, but learning some things to help our daughter Olivia, who has a serious seizure disorder. It's hard enough to know who to trust these days, but maybe especially when you're looking for a car. From experience, I can tell you that you can trust Brady and Kellen. I know they care about people - and will treat you fairly. This is the kind of business we should support, celebrate and invest in for our communities. I'm a journalist professionally, so you can't blame me for wanting to write about this experience. If you want to hear more, I wrote about it here on my Substack - https://www.publishpeace.net/p/our-familys-gratitude-for-so-much

I tried to book a car on their website which was a nightmare. Ai system and chat were the worst…read moreI've ever experienced. After 30 minutes on chat they said there was nothing they could do to help me with a refund. At the airport there was only one agent so it took a while to checkout the vehicle. Agent was nice and that is why they got a 3 star rating. It would have been a 1 star otherwise.

If I could give this place a 0 star I would. We reserved a car over a month in advance, and today…read morewhile I'm trying to pick it up am told they have nothing, and they attempted to call me but didn't leave a message or assist. When I asked what the solution was going to be they pretty much said nothing because they had nothing. So poorly run with no solutions at all. We are suppose to go on a big family trip and now are pretty much stranded with no idea on how to handle this. Will definitely not rent from them and will be telling everyone about this. I'm very disappointed in this location and in Hertz as a company for having such poor communication and poor service.

Utah Auto Gallery is amazing. Their service is above and beyond, and their fleet is incredible. You…read morecan pick an exotic for whatever type of driving you want to do. It was as important for me to know that the company's owners were as passionate about cars as I am, and they didn't disappoint. Their cars are well-maintained and clean. Utah Auto Gallery's prices are very reasonable, and they offer really good deals from time to time. If you're like me and had Lamborghini posters on your wall when you were a kid, you've got to treat yourself and experience what it is like to drive one! These guys are the real deal. They are as professional a you would expect from a company that owns millions of dollars of exotics, with the right amount of personality, fun, and friendliness. Next time, I'm taking the McLaren through the canyons!

I initially reached out to cancel a booking and was communicating with Mallory --who, despite…read moremultiple messages and clear communication on my end, made zero effort to help or follow up. Thankfully, after getting absolutely nowhere with her (or anyone else for that matter), I was finally able to get in touch with Joey who is the owner. He was the first and only person who actually listened, acknowledged the issue, and apologized for the lack of care I'd received. He was responsive, professional, and super understanding. Honestly, Joey's effort is the only reason I'm updating this review at all. Giving UAG another chance excited to see their team improve

So far so good. Let's see what happens with the equipment I rented. The help at the desk was…read moreHelpful and courteous. One day rental. I better get the job done. I'm just steaming off wall paper. The good thing they are down the street from me now. Local biz is the bomb!

Great Service. This center assisted us with our wedding tent, Heaters and dance floor and all of…read morethe flourishes that made our special day, Special. I give them props on setup timeliness and able to accommodate such a weird situation of having a reception outside in January. thank you Diamond rental! We will remember our wedding for the rest of our lives!!!!

If I could give zero stars, I would. I'm Executive and have been renting with this company for…read morenearly 6 years straight. With my travel across the states, every location has been exceptional BUT this one. I asked for a Toyota sedan. It was new and it had Apple play so I can use the map. So I'm waiting while she says they're going to clean my car. A lady drives up in an old Toyota with the old version of Apple play. I've been waiting for nearly an hour and they get hers in and cleaned instead of giving me the car I deliberately asked for. I get in and tell them this doesn't have Apple play with maps. I again ask for the car I wanted and the guy, Josh the manager, says all their models are the same in the lot like I'm some kind of moron. I pointed at the grey one and said that's the car I asked for and it has the new Apple play. He told me oh, I didn't know that. Mouth breather alert. So he says it's not clean. Tell me why a car that was sitting in the lot that I wanted was never put in the bay to be cleaned yet a car someone just drove in was cleaned and given to me as they said they were currently cleaning my car? These scum employees are more interested in getting a mark up rate for a newer car, it probably came from National, than giving a long term customer what they wanted. They gave me a battered car that hadn't been cleaned or the tank filled up. That's not even the icing on the cake. I'm driving the Malibu Chevy they forced upon me and all of a sudden it starts beeping, the dash lights turn on, and my power breaks and steering go out. I nearly smashed into the car ahead of me while attempting to stop the car. I had to pump the break so hard over and over. So I'm driving to my destination with my hazards on and being super careful with my distance to other cars. I then drive to the Spanish Fork location, I recommend it, the people actually have a pulse and a backbone. They lent me a van so I could get to the SLC airport to get the car I wanted. Today's the day, I'm returning a brand new Toyota Corolla to these ungrateful mongrels. I walk in and ask for a ride to my hotel. They promptly tell me "no rides after 4". Ok first and last time I will rent from this location. Orem, Family city where you can rent a car you don't want and potentially die!

I wish I could leave a good review, it really was a good car while mine was getting repaired, but…read moreit ended on a sour note with these premium charges for gas that were not made clear when the car was initially given, nor was communicated at drop off. I would've filled the tank if the Enterprise rep had mentioned "gas is not covered by the insurance company", but nothing to that effect was ever said until after the bill was closed, and they said there was "nothing" they could do but apologize for their mistake.

Do Not Use Budget Truck Rental Service - A Nightmare Experience…read more My wife and I recently moved about 2,000 miles from Utah to South Carolina. We chose Budget Truck Rental because the price for a 26-foot truck was significantly lower than U-Haul or Penske. We quickly learned why Budget's price is so low: you get what you pay for, or in our case, less. The Breakdown and Abandonment The Problem: Only about 200 miles into our trip, near Rock Springs, Wyoming, the truck's engine lights came on. Failed Repair: A mechanic dispatched by Budget confirmed he could not fix the critical issue. Budget's Broken Promises: We contacted Budget, and they promised to send a replacement truck and a crew to help us transfer the entire contents of our packed-to-the-ceiling vehicle. Stranded: After three full days of being stranded in a hotel in Rock Springs, Wyoming, and despite dozens (no joke) of phone calls to Budget support, the promised replacement truck and crew never arrived. Taking Matters Into Our Own Hands With no help in sight and our cross-country move stalled, we were forced to go with a local competitor. Switching Providers: We rented a truck from Penske--whose truck, support, and service were outstanding. The Reloading Burden: It took us at least six hours and the help of six other people (some of whom we had to pay) to completely repack the vehicle. This unnecessary delay and labor caused significant stress and demoralization. The Irony: The second I informed Budget we had secured another moving truck, a tow truck arrived to take their useless vehicle within 90 minutes! They were eager to retrieve their asset but showed no real interest in helping us complete our five-day journey. The Insulting Refund Offer Despite having the optional trip protection service, and after explaining the three-day ordeal via emails and multiple phone calls, Budget refused a full refund. They offered only 30% back, claiming they had provided "some service" to us. If being stranded for three days, delayed, and then having to pay for six hours of manual labor is considered a "service," I strongly advise against using Budget. Final Recommendation Our experience suggests Budget does not maintain its vehicles well and offers abysmal customer service--a fact reinforced by seeing other Budget trucks stranded on the side of the road. Save yourself the stress and potential disaster. Go with Penske. The peace of mind is absolutely worth the extra money.

A couple weeks ago I came in I had a corporate discount charged me the full amount and I'm still…read morewaiting on the 180$ deposit to come back. Who knows if I'll ever get my corporate rate reimbursed or my deposit. Terrible. Don't use this location.

Best prices!! We have use them several times and will continue to use them!! Easy to book and to…read morework with!!

We rented a Karaoke Machine from Plan-it Rentals. It was a big hit at a Wedding Luncheon. The…read morepeople at Plan-it were great. The equipment came just as advertised. The set-up instruction were easy to follow. The return process was easy. It was fun to see my family act a little crazy. Fun was had by all.