Save yourself the headache and rent from literally anywhere else…read more After multiple mistakes (and I do mean multiple), I was actually told by the "manager" to try a different location because this branch is essentially a training ground and "not equipped" to handle things. That alone should tell you everything you need to know. We rent cars regularly for business and gave this location chance after chance for over a year. Like clockwork, every single month came with a new issue--overcharges, missing deposit refunds, conflicting information, and zero accountability. Just when you think things are finally sorted, they find a new way to mess it up. The experience feels less like customer service and more like a game of "let's see what we can get away with this time." Cars were consistently given to us on empty, then magically documented as "full" so they could tack on fuel charges. Rates we were told were "locked in" (confirmed by multiple employees) changed without warning. One car reeked of cigarette smoke, and when we pointed it out, the response was essentially, "Yeah... we have a rule about that, but we don't enforce it." Inspiring. Policies seem to change depending on who you talk to, which means you can't trust anything you're told--today's answer won't be tomorrow's. The cherry on top? When I asked to escalate my concerns, I was told the manager had no manager and was the highest level I'd be "allowed" to speak to. That's not leadership--that's avoidance. We even followed their suggestion to try another location, only to be sent right back to the same branch a couple months later--the one that openly admitted they couldn't handle the rentals. At this point, it's not bad luck--it's a pattern. Whatever deal you think you're getting, you're not. This place operates with zero consistency, zero accountability, and even less care for the customer experience. Do yourself a favor--go somewhere else.

!! BE VERY CAREFUL WITH THIS PLACE - I DO NOT TYPICALLY LEAVE NEGATIVE REVIEWS, BUT I WAS FULLY…read moreSCAMMED HERE !! To be informed of possible risks please read on! (This review was originally on Google) Update: Their local manager Lauren Utz is now attempting to threaten me with collections after failing her chargeback. That's the level of service to expect here. They tell you to contact customer support and then customer support will tell you that only local managers can do anything, even though it's the local manager that's scamming me. After much hassle and fully explaining the situation I won my dispute. I owe them nothing. They have attempted zero communication or resolution outside of threatening me with collection letters after failing their chargeback attempt. Disgusting management and company customer service. THEY HAVE A HISTORY OF BLATANTLY SCAMMING CUSTOMERS. Charging for damage they didn't do, adding on charges randomly, misleading customers with misinformation about their policy etc. Please read others 1 star reviews on here, they pull this a lot! And there is absolutely no working with their management. Zero possibility of resolution through them. That's a huge risk to take in a rental. In fact their manager Lauren waited an extra 4 days after I called asking why I was being charged at all before updating me. She purposely let my charges stack up knowing I was blatantly misinformed... Original review: I had an incredibly frustrating experience due to a complete lack of communication and misinformation. With uninformed hostile staff and an inconsiderate manager (who ghosted me immediately) I had zero possibility of resolution. I was charged for something that I was never even informed about. My rental was supposed to be completely covered by my insurance. As I was walking out the door the employee kept guaranteeing it was already confirmed for a set amount of days. He also explicitly told me to ignore any automated texts from Enterprise as they were standard. Enterprise without my knowledge switched my rental from being covered by my insurance and then sent me one automated text to update me of the change. Outside of the automated text that I was told to ignore they claimed to have contacted me in other ways. But this is 100% untrue. I do not have a single call, email, text or voicemail from them until charges had already been accruing for over a week. And I made sure to give them my other details while checking out. I called them after I started seeing charges on my account to ask if this was a mistake. Lauren Utz waited to contact me 4 days later to update me that Geico had stopped the rental. During those 4 days I racked up charges that I had to deal with. They essentially threw my money away due to their complete lack of communication. When I reached out to let them know Geico and Enterprise had mistakenly not updated me about the change in rental I was met with hostile responses from the front desk and no effort to take accountability for the misinformation they gave me. Geico (because they had reached out to a family member instead of me) made up for their mistake and extended out the rental days for me. Enterprise made no such effort. No resolution offered. After one email from me explaining to them the explicit miscommunication on their employees part Lauren Utz ghosted me completely and left me to dispute the charge myself. DO NOT TRUST THIS LOCATION. THEY WILL MAKE ABSOLUTELY NO EFFORT TO WORK WITH YOU TO AMEND THEIR MISTAKES. ITS NOT A RISK WORTH TAKING WITH A RENTAL CAR. ESPECIALLY WITH THIS LOCATIONS HISTORY OF SNEAKILY TACKING ON HUNDREDS IN CHARGES (check other negative reviews!) This situation could have been avoided entirely had they communicated updates clearly and on time. Instead I was forced to deal with a ton of unnecessary financial stress. This place is incredibly shady, please be careful. Their front desk employees are giving blatant misinformation and management is disrespectfully unhelpful.

We flew in to Provo to ski Park City. Rented a car from Rabbit and thought we'd save money but you…read moreget what you pay for and had lowered expectations. This was the best rental car experience we've ever had. Car was spotless and easy to get. Service was exceptional. We were informed on the way back, we didn't need to fill up the gas because they charge the same price we'd get if we filled it up, so we dropped it off, cleaned out our trash and had the best rental experience we've ever had. We'll always use Rabbit and hope they grow into other markets. Wonderful company and I'd highly recommend you give them a shot..it's everything you wish a rental car company could be.

From the owner: Be Hoppy! Rabbit…read moreRentals is a full-service rental company specializing in big, beautiful vans. You will finally be able to rent a vehicle that will fit your whole family

Did not honor the Costco Travel Price. Charged us over $100…read moremore than the said price and said that the Costco Travel Price is a suggested price

Never made clear to my husband and I that there was a hefty deposit required up front to rent in…read moreaddition to the rental fee--if this was made clear we wouldn't have rented in the first place, it was costly. The only way to "waive" it apparently was to email the guy proof of address... to an email he admitted he lost the password to, so literally no way to waive it then. DOUBLE-CHARGED us and then had the audacity to simply say "nope" when confronted in person about it without ever asking us for proof of it (see attached). They said they would send us our money back but they didn't only until after we reported them to the Better Business Bureau. If they scam you make sure you report them to BBB, that is the only way they will give you back your money! This Budget Rental is a total scam!!

This location is run by children with wet diapers. Heard the manager Brandon speaking with a…read morecustomer and the customer stated he always has problems with this location. Brandons response, "you dont have to rent from us" Brandon should know his poor life decisions and hate for his job is not the customers fault. I waited a very long time for my rental that I reserved prior. Was pulled over because the plates were expired. Stay away from this location!!!!

I don t rent cars often like most. But I unfortunately had some car trouble and had to rent a car…read more Sam is great and super friendly. He got me in my car quickly and without any hassle. The next time I rent I will definitely be going to this branch.

Save yourself the headache and rent from literally anywhere else…read more After multiple mistakes (and I do mean multiple), I was actually told by the "manager" to try a different location because this branch is essentially a training ground and "not equipped" to handle things. That alone should tell you everything you need to know. We rent cars regularly for business and gave this location chance after chance for over a year. Like clockwork, every single month came with a new issue--overcharges, missing deposit refunds, conflicting information, and zero accountability. Just when you think things are finally sorted, they find a new way to mess it up. The experience feels less like customer service and more like a game of "let's see what we can get away with this time." Cars were consistently given to us on empty, then magically documented as "full" so they could tack on fuel charges. Rates we were told were "locked in" (confirmed by multiple employees) changed without warning. One car reeked of cigarette smoke, and when we pointed it out, the response was essentially, "Yeah... we have a rule about that, but we don't enforce it." Inspiring. Policies seem to change depending on who you talk to, which means you can't trust anything you're told--today's answer won't be tomorrow's. The cherry on top? When I asked to escalate my concerns, I was told the manager had no manager and was the highest level I'd be "allowed" to speak to. That's not leadership--that's avoidance. We even followed their suggestion to try another location, only to be sent right back to the same branch a couple months later--the one that openly admitted they couldn't handle the rentals. At this point, it's not bad luck--it's a pattern. Whatever deal you think you're getting, you're not. This place operates with zero consistency, zero accountability, and even less care for the customer experience. Do yourself a favor--go somewhere else.

From the owner: Need a rental car in American Fork, UT? Enterprise Rent-A-Car is Here For It. Whether your car is…read morein the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Unique Auto Body location today.

Had a car reserved for 12/23/25- was confirmed via email day with a Kia Rio as the assigned car-…read moreshowed up and doors were locked and no one in the store. Another customer was also there on the phone trying to figure out what was going on. Called main budget line and they had no clue what was going on- will not be using Budget again.

1 out of 5 - Worst Rental Experience Ever!…read more I will never rent from Budget again. My family's vacation was completely derailed because of their incompetence and lack of accountability. We reserved a minivan well in advance to comfortably fit our family. We showed up right when the store opened at 8am--except it didn't. The employee strolled in at 8:30 with no apology. Then came the excuses: first, our car wasn't there but would "arrive in an hour." After 45 minutes, he tells us, "actually, no van at all--only an SUV." That completely defeated the purpose of reserving a van in the first place. To make matters worse, when we asked for help, he told us to "call customer service." Guess what? Customer service was CLOSED all weekend and not opening until Tuesday because of Labor Day. When I asked for a manager, I was told, "they're gone all weekend." So basically, no accountability and no help. We were left scrambling and had to take our own car just so we wouldn't miss our trip. The employee assured us we'd get a refund processed on Tuesday. It's now Friday, and of course, nothing has been refunded. This company clearly does not value customers' time, money, or trust. Completely unreliable, unprofessional, and unresponsive. Save yourself the stress--go anywhere else but Budget

When you call the number listed, someone who doesn't speak English answers, who sounds like they…read moreare working from home with dogs barking in the background, tells you that there is no Budget in Park City, even though it is listed in Park City in Yelp. Worst car rental place of business.

We usually go to Avis, but both Avis & Hertz we're out of SUVs. Budget had one last minute for…read morePresident's week. I was expecting a Jeep Grand Cherokee, but I got a much inferior Dodge. There were TWO Jeep Cherokees sitting next to the Dodge, but it was very late so we took the car, I called to exchange it the next day, but was told I couldn't. Oh well, overall Budget was OK.

I was fifteen minutes late from when i Had my rental car reserved and also from the place closing…read more When I got there, Alfonso was still there and said he would still help me , I was traveling to watch my son graduate college with his bachelor's degree, so it was very important to me. Alfonso was so helpful and I had a great trip. When I returned I had done something really stupid, I was so upset. (I won't say what because I'll look like an idiot, lol ) Daxon helped me and calmed my anxiety, although I still thought it would cost me a fortune. I received the final bill and couldn't believe my eyes because it was way below what I expected. i would 100% rent from here again and would recommend to anyone that you'll get the best customer service from them. Thanks guys you're awesome!

Answer the phone ! Had a question that could have been answered over the phone. After the 20th…read moreattempt finally just drove the 30 minuets to ask them in person.

I believe it's a very small crew but the nicest guys you could ever meet . We will absolutely…read morerent from them again. So convenient , no more driving out of our valley to rent . A plus

I made a reservation and got a call saying they couldn't accommodate it. No reason or explanation,…read morejust "have a great day". I wish I had felt they were willing to provide me with options at least.