Wemerson saved the day. We needed a van to go on a trip. Made a reservation through enterprise and the morning of our trip I called to confirm--only to find out that there were no vans available. They didn't make any effort to make it right! Just said there was nothing available, were polite on the phone, and canceled our registration. I frantically made a few calls and was able to secure a rental at Hertz-Lehi within an hour of picking it up. Wemerson was very friendly and helpful. Will definitely be back. read more

I tried to book a car on their website which was a nightmare. Ai system and chat were the worst I've ever experienced. After 30 minutes on chat they said there was nothing they could do to help me with a refund. At the airport there was only one agent so it took a while to checkout the vehicle. Agent was nice and that is why they got a 3 star rating. It would have been a 1 star otherwise. read more

Hertz Rent A Car - Checkout counter - Car Rental Near Me - Lehi, Utah

Terrible customer service!! They'll cancel your rental the same day and not tell you. Front desk people had attitude problems. Absolute worst!! read more

If I could give this place a 0 star I would. We reserved a car over a month in advance, and today while I'm trying to pick it up am told they have nothing, and they attempted to call me but didn't leave a message or assist. When I asked what the solution was going to be they pretty much said nothing because they had nothing. So poorly run with no solutions at all. We are suppose to go on a big family trip and now are pretty much stranded with no idea on how to handle this. Will definitely not rent from them and will be telling everyone about this. I'm very disappointed in this location and in Hertz as a company for having such poor communication and poor service. read more

Watch out for the hidden charges folks! We didn't accept their prepaid fuel option because we knew we wouldn't be driving the rental very far. When we returned the car we filled the car back up with fuel, which was like 1/4 tank. A day later we had a charge on our card for $42. We called to find out why and they said it was because we didn't accept the prepaid option. We are trying to get our money back but they aren't giving us any guarantees that it will be returned to us. Horrible customer service and they lie about hidden charges. Watch out!!! Don't use Hertz! No wonder they almost went out of business. read more

Someone evidently smoked in this car! OMG! What a flipping discovery!!! It gets better once you realize the car tire tread is fairly low and they obviously didn't clean this vehicle. With a personal vehicle suddenly not starting, life begins to take turns. It involved a lyft driver who managed to get off the freeway and to us faster than it took is to drive over to the hertz agency. I am dissatisfied with this location. With one excuse after another they had another person come in during our aggravated wait. She was smart and left to return later. Time passes and we still haven't been asked for a drivers level license or anything else. We are a basic walkup rate for the weekend. Extra bonus for the agent. Asked about discounts and were told we were getting one. Surely you must be mistaken. I'm actually doing you a favor for the bonuses you're receiving for our rental. In return we are getting a smokey car with dangerously low tread (just discovered this) on the rear tires. Over $400 charge on the card for a weekend rental and no discounts! If the car hadn't died, there is no way we would be here or ever recommend this location. read more

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They book me for a 5 o'clock pick up. Showed up at 5 to find the doors locked and no one there.

My original review was written after a couple of rough experiences, during the transition of new management. Since then I had a better experience with them. Last Saturday I had a flat tire and Cami and her team went above and beyond to make sure I was taken care of. read more

I rented a cargo van. I arrive to pick it up, and they told me that no cargo vans were available. There were six sitting in the parking lot... They proceeded to tell me all of them had mechanical issues. They told me they we're going to call me but there was not a phone number listed on the reservation. When I asked why they couldn't have emailed me, they told me it's because they didn't have my email address. Funny, I received a confirmation email from Hertz for the reservation. Awkward. I then asked what they could do for me the next time I trade to rent another van.They went through the whole oh there's nothing we can do spiel. I even talk to the manager and he confirmed that there was absolutely nothing that they could do. Pretty ridiculous, figure out a way to make your website accurate. Very unimpressed and frustrated. read more

So just for starters even though we are Hertz Gold members we were hesitant to rent again another vehicle with this company since they are in the middle of a bankruptcy. However we pushed that aside and went for it and wish we wouldn't have. When we first walked in although we have rented many, many times before we usually work with a representative named Christine who was there again this time. However this time she was not the same person. She was cold, mechanical, and did not want to go out of her way to help us. After renting the van we asked her is the tank full because we don't want to fill up more gas then we had when we drive the vehicle away. She said it is definitely full. (Later we found out that it was not full!) When we came out to inspect the vehicle to make sure we're not liable for any damage that was on there before we rented it, we noticed she didn't come out with us. My wife went to go get some food next door for breakfast and was going to be right back. And I went back into the office to find out why she didn't come out to inspect the vehicle with us. She said we don't have to come out and inspect the vehicle anymore with us and there we go by whatever she and the company saw before we came in on the vehicle that was damaged. We didn't feel good about that because we wanted to make sure that they saw everything that we saw on the damage of the vehicle, which was quite a bit. Which included a lot of damage and dents, heavy scratches on the windows, which made it difficult for us to see, even though the manager said that shouldn't affect my vision, it did. And the gas cap cover was broke off on the body of the vehicle. When we explained all the damage on the vehicle, they offered us a different vehicle but all the other vehicles, every one of them had extensive damage just like this one. When I asked why they were so beat up they said that they have a contract and rent out their Vans to Amazon a lot and the drivers there are not very nice to their vans. When I got the general manager he said he would be happy to look at inspect the vehicle again but my wife took off to breakfast to get the food and come right back and she had the rental agreement so he refused to inspect the vehicle without reprinting the entire contract, which was so ridiculous. Because by the time he printed it out my wife came back. By then it had gotten to be almost an hour and a half behind our schedule. So I just said I'll just take this vehicle. As I was driving away I noticed right away I could not see out of the front window very good because of the heavy scratches on the window. Also lights came on the dash saying that there was a low tire. In the back I noticed that someone had defecated on the van floor and the floor was filthy so we had to take our hose at our house with a bucket of soap and scrub down the entire back floor of the van . When I called the local office back and ask them do you even inspect these vehicles? She became silent. I told her I shouldn't have to stop at a gas station and fill up the tires on the vehicle when that's kind of their job. It was very frustrating experience. I will probably never go back to Hertz. Even though we are gold members. read more

District manager was an absolute life saver - he stayed open an hour past close just to help out a group of military members. Great place, great people. read more

Fraudulent service. I made a reservation online and they made me pay in advanc, the local store called me to say they have a natIona shortage of cars and have no cars for me to rent. They said they couldn't refund my money and it was my fault for being stupid enough to pay in advance for service I didn't receive and refused to refund my $ even though they had no cars to rent and I never rented a car from them. read more

I give these guys one star and let me tell you why first of all I wanted to rent a cargo van I was caught it in certain price which I thought was great wasn't told about a deposit required a major credit cards fruit required wasn't told her credit check was going to be done none of that stuff here I am thinking that I'm going to get to rent a vehicle for 51 bucks unlimited miles and all that too good to be true that's exactly the case so make sure when you're interested in renting a vehicle from this company you ask them about the credit card about the credit check about the drivers license and deposit so that way you'll know when you're trying to get something if you can actually afford it these guys also took a long time to find the cargo van several calls for me to do it and then when the details were disclosed it wasn't disclosed from the beginning like it should have to me that's extremely misleading so for that they get a super fat one star and I don't recommend to use them leaving out details it's the same thing as bullshitting and lying read more

Jeanna is the best, this was our best car rental experience ever! He was so quick and efficient! Love this hertz- will definitely use them again! read more

Rented a Chrysler from Jeanna and it was FANTASTIC. Best car renting experience of my life. Jeanna is amazing, Chrysler's are amazing, life is amazing. read more

If there was no stars I would pick that... Blown away with the customer service SOOOO NOT HAPPY! They were absolutely awful! read more

Hertz Rent A Car - Car Rental Near Me - Lehi, Utah

Service was good, car was great! The only annoyance I have is that we were unable to return the car on Sunday when it was most convenient for us and also they changed their hours without posting it on the Internet so when we got to their location we had to wait for a half an hour before they opened on Monday which made my husband late for work. Other than that, the people were very nice and the rental process went smoothly! read more

Showed up for my reservation and no one was there. I called the number on the reservation and no one answered. I then called hertz customer service and they tried to get the district manager to respond. I ended up leaving without the rental car. I've been a gold hertz member for years - seriously thinking about switching to another rental company. DON'T use these guys!! read more

After my last review and numerous phone calls to hertz corporate I did finally receive my 3 deposits back after 5 days. No real explanation on why they do this and then I was told I would be given my points back to my account, they were added then the next day IMMEDIATELY taken back again. Also the free vouchers they promised to mail still have not been received, and probably never will be! I also sent a letter to corporate with still no word back. SOOOO VERY DISAPPOINTED IN THE LACK OF CUSTOMER SERVICE AND CUSTOMERS PERIOD! read more

I had an absolutely god awful experience and I will never seek services from there again. I was told that my rental would cost 90 dollars: one time only. What they failed to tell me was that the insurance was not part of the one time only deal. The insurance cost me 12.99 a day without my knowledge, and when I finally returned the car my bank account was drained of all money. read more