We rented a car from this place and I must say these guys are super lazy. They made us check the…read morecar for any damage, when they should of done it. When we got the car the dummy light came on saying tire was low. So instead of them looking at the car they gave us another older car, that had no power anything. Again they made us inspect the car for damage, when they are suppose to do it. The car was very uncomfortable to drive, the GPS was in the way and not very user friendly. Needless to say for our inconvenience they should of gave us an upgrade instead of giving us a lesser car. This was a one way car rental to AZ. (We had a better experience in AZ on the returning side.) They are lazy and don't care about customer service.

Place is listed closed at 5:30 and show up at 5:15 saying I can't pick up my reservation I pre paid…read morefor 5pm because they close at 5. Waste of my time and now I can't get a refund. Fix your Apple Maps timing.

Jarem and Drew hooked us up. The office space was much cleaner than the competition and the staff…read morewas super quick to get us in and out and give us a nice minivan. Thanks guys!!!!!!!!

Hey, I'm not one for giving rave reviews, but the crew at the Sandy Enterprise really deserve it…read more Friendly from the "get go", provided a link for the rental should anything happen and welcoming and professional when I returned the car. And so, to Jarem and all of those at the Sandy Enterprise...."nicely done," and I will definitely be back.

Rented a Buick Enclave from Epic over the recent MLK weekend. I have to say that renting from this…read morecompany was super easy and the rental price was quite reasonable. The car itself was immaculate with only 7500 miles and for a family of 5 with AWD it was perfect for our needs. Communication was also very easy via email and text. The only thing to really keep in mind is that if you are setting up an airport drop off and pick up they will use the economy lot for the vehicle transfer so factor in an extra 15-20 minutes with pick up and drop off but you may end up wasting a similar amount of time in a long rental car line so the extra time involved isn't really a big deal. Thanks Michelle and Epic Rentals!

DO NOT RENT ANYTHING FROM THESES GUYS. They will rip you off. See Teffeni B.'s review below if you…read moredon't believe me. Rented a vehicle from them with 3 friends. Was told we would get our deposit back in 4-5 business days. It's been a over a week and no deposit. The deposit was 1100 dollars each. Will be reporting them to the better business bureau. Stay away.

One of the best experiences I've had renting a car. I took…read morea look through all the negative reviews, and please note, those reviews are several years old. I can tell you that as of March 2020, their current staff is courteous and very accommodating, even when your trip consists of 45 people and should have been a massive logistic mess. This branch really pulled through for us... Our organization needed three, 15-passenger vans to accommodate 45 people from Utah to So-Cal. From the very beginning of booking, two reps at this branch went above and beyond to ensure that our organization was thoroughly satisfied and taken care of. COLTON & NATHANIEL. These guys rock. We needed to leave early on a Friday morning, around 6am. The Branch opens at 7:30am. So in order to leave early on Friday morning, we needed to pick up the rentals on Thursday. We were in a pickle becuase we couldn't afford to pay for an additional day. Colton and Nathaniel ensured all the vehicles would be available on Thursday afternoon, WITHOUT an additional charge! I called several other companies who said they would have to charge the extra day, but not this branch! Not only that, but my wife and I had to order an extra SUV for ourselves pretty late in the game, and they tacked it on with the van's and made it available the day before WITHOUT charge. Super amazing customer service and accommodations. Thanks Colton and Nathaniel. In the end, because of COVID-19, our organization cancelled the trip. I felt really bad cancelling all the rentals, but I spoke to Cotlon on the phone and he didn't make me feel bad at all. He was understanding and patient with me. When we re-plan our road-trip to So-Cal after this COVID-19 mess, you can be sure we'll be booking rentals this branch again.

If I could leave zero stars I would. I rented from this location before and now have to look back…read moreto see if they scammed me then. This time I caught it. First I called them around 230pm and was told they were busy and would call me back. I called again around 530 and talked to Kaden. I was covered by insurance for a compact car which I agreed to. They showed up in a nissan sentra. I stated to the older man who drove it to my collision center that I was told I was getting a mitsubishi compact. He stated they didn't have any on the lot and that this car would be the same price. Saw the extra $30 on my Amex and called Kaden (GM) he told me "you signed the contract, so there's nothing I can do) WOW after telling him it was poor business to say one thing on the phone and do the exact opposite. It was like he didn't believe me. Then said "well you shouldn't have signed the contract" I got more irate, used some choice words bcz of how P*SSED I was and the fact he would lose a customer over $30.. He didn't care. Told me he was ending the call bcz of my profanity and hung up on me. I called Amex, they advised me to call back and get the contract. I called and talked to Taya. I asked for a copy of my contract and she emailed me the invoice. I asked her for Kadens last name but she was hesitant and said she didn't want to get into trouble. Nice boss. She ended up hanging up on me too bcz I was being persistent getting his last name. I called back, got Kaden, I asked if he could send me the contract. He said I am ending this call bcz of your language and HUNG UP ON ME AGAIN!!! I called back and asked if he would help me understand the invoice I was now seeing on my email. He said no. I said "seriously, you're not going to help me understand what I am looking at" he stated my language again. I apologized and he explained. I told him he should be ashamed of how he is running his business and hung up on him. What an unfortunate experience. I will never rent from this company again. I plan on following up w/this information to my collision company too as they are nationwide. They need to know what poor service this company is providing. I tried calling customer service but they don't have any escalation information. I did find out that the President is Chrissy Taylor and have an address I plan on mailing a letter to. Hopefully she will make this right.

I do not recommend dealing with this company! They simply do not care about their customers…read more As a regular customer, I was given a very dirty car, and they explained that it was the last car they had available. After I complained, I was told that I would receive a coupon for one free day of rental on my next visit. I never received that coupon. When I came back to rent another car, they said they had no idea what I was talking about and made me pay the full rental price! I am extremely disappointed with this kind of service and treatment. I definitely do not recommend this company and will not be using their services again.

I cannot say enough about the helpfulness of the gentleman here at Avis. I was in a tremendous…read morebind, looking for a way to resolve an issue that Avis at the airport had created because of how busy they were and not paying attention to things. I explained the situation to the gentleman here. And, without missing a beat, he offered me a quick, simple, easy solution. When I went to this location to resolve issue with my rental car. The gentleman waved a bunch of fees for me and made the experience super streamlined and easy. He had me on my way within a few minutes. Would highly recommend, and I would go here anytime, every time.

A few months back, when times were simple and we could leave our homes on a whim, I decided to take…read morea road trip down to Southern Utah. A day prior to leaving, I reserved a car through Enterprise's website. Though not exclusive to West Jordan, it is worth noting that, on such short notice, and over a holiday weekend, not all of the local Enterprises had the same, or even any availability, but persevere as, after trying a couple different locations, I was able to find what I was seeking. I arrived about a half hour prior to my scheduled pick up time, and the car was ready. Be aware, there is no parking available at this small location. The gentleman who assisted me (I asked, but unfortunately immediately forgot his name) was so, so nice! Normally, car rental businesses are so serious and unfriendly, but he was conversational and pleasant. They did not try to give me a vehicle different from what I had reserved, and the whole thing took maybe five minutes at most. I have had experiences at competing car rental companies that lasted over thirty! Drop off was at another location, and easy peasy as it was after hours and you just toss the key in their box. I received a confirmation email promptly the following morning. Recently, I have rented many vehicles, and come to the conclusion that Enterprise is your best bet.

3.5 stars Even with a pick up time scheduled, you may be…read moreleft waiting. It hasn't been like this the other times we've picked up. My husband waited at least 20 minutes to be helped. We've probably been here at least 4 times in the past year. The car we got this time was okay, the paper in the car about how well it was cleaned is just for show. There are always several spots that are missed. My husband has been the one who interacts with the workers, but 3/4 times pick up has been fairly seamless. We have done drop off it's been on Sundays so we have just used the drop box.

I stopped by to look at a car that got sold but luckily there was another store in the automall…read morethat had a similar vehicle. Great dealerships to choose from.

My other half and I came in just to check out a Toyota Tacoma. We left with it lol. We were helped…read moreby Dalton and we are so happy with his services. He made everything so easy and smooth. Southtown Auto Mall has such a wide variety of cars and you'll leave satisfied. They even had a seating area with comfy couches and a tv. Does it get better? Yes! They have a playroom. We were there for a few hours with a three year old so a playroom made the experience much easier. The only reason they didn't get a five star was because it took long to meet with the financial guy. Aside from that, we had a great experience. I highly recommend Dalton!

We have purchased 2 cars from here in the last year and they have been awesome to work with. No…read moreshady sales tactics or pushiness. We'll be back.

I recently bought a car here and wanted to share my experience…read more First, the positives: the sales process was relaxed and not pushy. Chris was great to work with and made the shopping experience easy. Unfortunately, the finance process was a different story. While completing the paperwork, the Finance Manager, Marco, added an Auto Theft Recovery product ($400) to the contract without mentioning that it was optional, or even mentioning it at all. I didn't notice until I was at my bank getting the check. I then had to contact the dealership to have the contract redone. The first revised contract they sent was incorrect, so I had to wait again for another corrected and signed version. The entire process added about two hours at the bank over a charge that should have been clearly disclosed from the beginning. Overall, the buying experience was good until the financing stage. My advice is to carefully review every line of the contract before signing, especially any optional products that they will unfortunately try to throw on there.

1 out of 5 - Worst Rental Experience Ever!…read more I will never rent from Budget again. My family's vacation was completely derailed because of their incompetence and lack of accountability. We reserved a minivan well in advance to comfortably fit our family. We showed up right when the store opened at 8am--except it didn't. The employee strolled in at 8:30 with no apology. Then came the excuses: first, our car wasn't there but would "arrive in an hour." After 45 minutes, he tells us, "actually, no van at all--only an SUV." That completely defeated the purpose of reserving a van in the first place. To make matters worse, when we asked for help, he told us to "call customer service." Guess what? Customer service was CLOSED all weekend and not opening until Tuesday because of Labor Day. When I asked for a manager, I was told, "they're gone all weekend." So basically, no accountability and no help. We were left scrambling and had to take our own car just so we wouldn't miss our trip. The employee assured us we'd get a refund processed on Tuesday. It's now Friday, and of course, nothing has been refunded. This company clearly does not value customers' time, money, or trust. Completely unreliable, unprofessional, and unresponsive. Save yourself the stress--go anywhere else but Budget

Had a car reserved for 12/23/25- was confirmed via email day with a Kia Rio as the assigned car-…read moreshowed up and doors were locked and no one in the store. Another customer was also there on the phone trying to figure out what was going on. Called main budget line and they had no clue what was going on- will not be using Budget again.