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    Enterprise Rent-A-Car

    3.2 (12 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 week ago

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    2 years ago

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    5 years ago

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    4 years ago

    Tyler went above and beyond to help me out after hours!! Customer service was definitely five stars.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(33 reviews)
    2.0 mi

    I had a good experience getting our rental car. The whole process only took 10 minutes, however,…read moreafter getting our car and getting to our destination for our 4 day mini vacation, one of the front tires had a slow week so we had to add air literally 8 times over 4 days which was really irritating and annoying while on vacation. I'm sure they didn't know but hopefully some sort of discount or refund should be offered for our troubles.

    Avoid this location. My car is in the shop and insurance set me up with a rental from here…read more Nightmare from the beginning. First they tried to upsell me on a car that cost more than what the insurance had told them they would cover. Then they told the repair shop they wouldn't come pick me up because there was no reservation (there was- it was made over a week ago). Get that sorted, then they start with the most over the top theatrics about documenting damage I've ever seen. The woman had a little plastic device with a two inch hole cut in it. She put it over every tiny scratch, every dead bug, every imperfection on the car under the guise of determining if any blemishes were more than 2 inches. She made it clear that I would be paying for any imperfections bigger than 2 inches. It was so very strange and condescending-I've never seen anything like it before. She spent a full 10 minutes doing this, then had me initial her device in agreement. I was like, I don't even know what you've documented there- all I see is just a spot for me to initial. I made sure to make my own video of the entire car and make sure she and the building were in the video as proof, as it totally felt like they were setting me up to have to pay for damages when I brought it back. I leave and stop for an errand. That's when I noticed one of the two key fobs was damaged- the entire side where the buttons would be is missing (see photo). After the whole production of inspecting the car and the 5x stated threat of having out of pocket costs, I thought I'd better call asap. I call and they say, "oh- is this for the Mazda cx-30? Yeah, we all know about that, don't worry about it." So, they document every scratch and imperfection on the car, but they don't bother to document the broken key fob that "they all know about." Sounds like a convenient way for them to charge me for the replacement cost when I bring it back (which is $497). Then I get home and see an email summarizing the rental, which states in the first paragraph that no one else is permitted to drive, despite having made the reservation in my wife's name and asking at checkout if she can drive. They tell me, "don't worry about that, spouses are allowed to drive." I pushed back, reading the email word for word- it states very clearly that I am the only driver. Ridiculous that they start the experience off with threats and over the top theater about damages, and setting a tone of massive compliance, distrust and strictness, but then when I point out errors in their info, they don't want to correct it or provide anything in writing, they just want to say, "don't worry about that." How is a customer supposed to know what to worry about and what not to worry about? When a business treats you this way, you need to worry about everything. They tell me the terms and conditions allow for spouses to drive. That's NOT what the email said, so I made them put me on hold and find exactly where the terms and conditions say that. Then I demanded an email stating they know the key fob is broken. I went to get carry out for dinner and dropped a container of marinara on the seat. Nothing spilled, but I was in a panic. I realized I'd be worried for the next 3 weeks about any minor thing happening and being charged for it. I decided to return the car after one day and pick up a new one from a different location. I've never had such a bizarre experience renting a car. It felt like being subjected to a lecture by an angry elementary teacher. The two things I sensed most from the interaction were distrust and disdain, like they were begrudgingly doing me the biggest favor in the world by renting me this car despite their obvious lack of trust that I'd take care of it. I think this location gets the vast majority of their business from repair shops and has developed an attitude of not caring how they treat their customers because their customers don't really have a say in where their car is from since insurance is paying for it. If that happens to you, ask to have your car provided from anywhere else!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4(31 reviews)
    3.7 mi

    One of the best experiences I've had renting a car. I took…read morea look through all the negative reviews, and please note, those reviews are several years old. I can tell you that as of March 2020, their current staff is courteous and very accommodating, even when your trip consists of 45 people and should have been a massive logistic mess. This branch really pulled through for us... Our organization needed three, 15-passenger vans to accommodate 45 people from Utah to So-Cal. From the very beginning of booking, two reps at this branch went above and beyond to ensure that our organization was thoroughly satisfied and taken care of. COLTON & NATHANIEL. These guys rock. We needed to leave early on a Friday morning, around 6am. The Branch opens at 7:30am. So in order to leave early on Friday morning, we needed to pick up the rentals on Thursday. We were in a pickle becuase we couldn't afford to pay for an additional day. Colton and Nathaniel ensured all the vehicles would be available on Thursday afternoon, WITHOUT an additional charge! I called several other companies who said they would have to charge the extra day, but not this branch! Not only that, but my wife and I had to order an extra SUV for ourselves pretty late in the game, and they tacked it on with the van's and made it available the day before WITHOUT charge. Super amazing customer service and accommodations. Thanks Colton and Nathaniel. In the end, because of COVID-19, our organization cancelled the trip. I felt really bad cancelling all the rentals, but I spoke to Cotlon on the phone and he didn't make me feel bad at all. He was understanding and patient with me. When we re-plan our road-trip to So-Cal after this COVID-19 mess, you can be sure we'll be booking rentals this branch again.

    Terrible experience at enterprise and I will never be renting from enterprise again. Wish I would…read morehave seen these reviews before I purchased a rental vehicle. The reviews speak for themselves. The customer service here was just flat out bad.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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