Horrible service no class no respect for anyone's time. Was told 8am pick up wasn't until 8:30…read morethen the dude working the counter was a real jerk. This place unacceptable. Ride and horrible. I wouldn't rate it at all... negative....

We had a reservation for Saturday, July 23. We were told to pick up the car after 11:30 AM. We…read moreshowed up at 12:15, the doors were locked and the lights were out. We knocked on the door, tried to call other locations, but they were closed. When you tell us after 11:30 AM, probably important to tell us that we only have until 12:00 to get there, but that's OK. We will pick it up Monday morning. Monday morning is here. We call first thing in the morning and are told they won't have a car until maybe 3:00 PM or possibly tomorrow. When we told the lady that this reservation was for Saturday, she told us that even though they closed at 12:00, she was there on Saturday until 2:00 PM. So... you're insinuating that we are lying about getting there at 12:15 on Saturday?? Seriously, do yourself a favor and don't trust this place to have a car ready for you. Don't put your vacation in the hands of this business. Chances are, you will be disappointed.

Thank you to assistant Branch Manager Aaron Macer for his professionalism and courtesy. Aaron went…read morethe extra mile to ensure a great experience still can be had even while dealing with issues out of his control. Highly recommend this location.

I had a confirmation #. Showed at the agreed time....and No cars available. "They are on the way,…read moremaybe 15 minutes". 45 minutes later...the kid at the desk blatantly refused to rent me a car because I had called national headquarters and complained. Their national customer service said they would escalate my complaint. 2 hours later.......NADA. I had to stand outside, raining, cold, until I could find somebody to come and pick me up. This is the most feckless business I've ever encountered !

Brad and his team have been our go-to for mission trip vans for well over ten years. it began when…read moreenterprise fell short just a day before leaving, and Brad stepped up to the plate and has had us covered ever since. even on short notice he's come through with vans when we need them.

We ended up here after Enterprise failed to have a car available for us despite having a…read morereservation. AVIS/Budget was great. We were given a Toyota 4Runner that was clean, spacious, and ran great. The gentleman at the desk was very helpful. The vehicle drop off was easy. We will definitely use this business again.

The 3 young men behind the counter in Brunswick are good at their job. Helpful, good listeners and…read morewant you in a rental that you are comfortable with.

My first review …read more.. I've used this location several times over the last 15 years due solely to the distance from my house. (20 min). I only use Enterprise when I'm doing local travel - which is not very often. Today was the second time they didn't have a car when I arrived to pick up my reserved car. No call was made to notify me of the fact they didn't have the car for my reservation. The reservations noted that they were made on behalf of a Fortune 100 company manager and that the reservations were made though concur/Amex. (If I have these issues having reserved on behalf of a fortune 100 company - I imagine it would be even more difficult for someone making a reservation as an individual). Over the past few years, I had many other issues ... For example, on another occasion, I waited for 45 minutes after my reservation time while they got a car ready. Yet another, I was in a rush and had to take a car with trash from the person before me. Again, I only kept coming because the location is more convenient than driving to the airport to pick up a car. Not having a car again today was the last straw. I intend to work internally within the company to get enterprise off the allowed car rental companies. I recommend avoiding doing business with the location.

Needed a vehicle for a 2 day trip, Starting Sunday and Monday, returning the vehicle Tuesday the…read more18th of Feb. 2025. Went to rental and asked for a Large SUV for Sunday the 16th. They told me the had no Large SUV, just a large Ford Expedition and they were closed on Sunday, so I needed to get the vehicle by 3PM on Saturday. I picked up the SUV just before 2 PM. They took my credit card # for a hold on the Vehicle, but NEVER told me there would be an additional $40 per day on this SUV, because it was XL and not Large. Also they never told me they would charge me for Saturday, even though I didn't need the vehicle until Sunday, because they were closed on SUNDAY! I just wanted to say there was very poor communication on the part of the Rental, not informing me of these additional charges. If I had been aware of the Saturday charge, I would have picked up the vehicle on Saturday Morning and used it for the day. This is not the first time I have rented from Classic, but the first for an uninformed experience.

Great experience, walked me through all the steps needed. Better prices than the National…read morecompanies. Only thing is I wish they had more LARGE SUV'S, being a family of very tall people it is greatly appreciated. Maybe if you order farther ahead, we were pressed for a long ride for family funeral.

Very professional and friendly. Jacob was great! He helped me work through some issues at check…read moreout, and he went above and beyond. Excellent customer service! Thank you.

The great folks at Enterprise Rental provided me with a Jeep Cherokee while my car was being…read morerepaired. Fast service upon arrival and they were VERY busy but took care of my needs. Will most definitely use their services again.