This has been my one and only trip to Abilene airport. I avoid Enterprise when possible given the…read morebad service I've received from them previously, so Avis was my only option at this airport. They clearly do things... differently... here from what you'd experience at other, larger airports and rental car companies. In some ways, I guess you could call it trusting. In other ways, it just seems lazy. When I arrived, I was standing at the counter just waiting for someone to come back. No clue where they were, but there were about a dozen keys strewed out on the back table and someone could have easily walked around the counter and just grabbed one before walking out to the car lot. The guy who worked there clearly had zero clue that people coming to the airport and renting cars might be new to the area and not know the layout of the lot. I went out and headed in the wrong direction before doubling back and finding where my car was. There was no one to document any pre-existing damage on the vehicle, so I went ahead and took my own photos, which are now posted to this page. It was a frustrating experience. When I got back to drop off the car, the spot I got it from was filled, so I parked it as close as possible. As I was walking into the airport, a lady asked for help pulling up the odometer on the car she was renting and I didn't know how to do that for the vehicle type she was in. We figured it out with a bit of help from Google. Of course, that was my tip that no one came out to the car to evaluate the car upon return, so I went back to the spot, got my own mileage reading, took my own finished product photos, and walked in.

I have had to travel to Abilene for work several times in the last six months, and used Avis for…read moreeach trip. I am always impressed with their friendliness, service, and willingness to go above and beyond to help customers. Recently, I left behind a personal item in the vehicle, and Holly was incredibly accommodating in helping get the item back to me after I'd already returned home. I would definitely recommend Avis here for their affordability and customer service!

We had a wonderful experience with the Hertz Rent A Car team at the Abilene, Texas airport…read morelocation. We were traveling to Abilene; our connecting flight had a delay which caused us to be bumped to a much later flight. The Hertz Rent A Car office at Abilene airport was supposed to close at 10:00 pm. Upon learning that we would not be arriving until well after 11:30 pm, the team lead/manager stayed late just to wait for us and get us set in a rental car. For our first visit to Texas, we are indeed impressed by the hospitality.

STAY AWAY!!! If I could give zero stars I would. They will wait till after you drop the vehicle…read moreoff and add charges that you can not dispute. Then when you call to ask about the charges and a simple explanation; Allen will answer the phone and tell you how it's not his problem. Save yourself the headache and rent a vehicle from another company.

First of all I was charged $800 for a deposit on a $60 rental after repeating several times it was…read morea one way. I get to Denton and am told the Abiliene Budget would charge me 1k to pick it up from Denton because they show its round trip. We asked to see the video to prove this and were threatened with the police. I am an elderly disabled woman. So all that said I was out 800.00 deposit + rental + 1k if I didnt turn around and take it back to Abiliene. I feel this location is a borderline scam. Go with another rental company and just save yourself the hassle and lies. Just spoke with a supervisor at corporate who assured me it has been taken care of and the Budget rental in Abiliene is now under investigation.

Have cars when they rent them out! People were waiting so long and they told us that they don't…read morehave cars. They're still waiting for cars. I've been standing at the counter for 39mins. I even did Fast break. I think they went to breakfast instead!!! When I finally got to the parking lot, it looked like Avis had cars!! I even exited at the Avis side

The way that things are ran between the enterprises here are very unprofessional, i've booked…read moremultiple times even called in to verify availability i get my car booked and im going to pick up and every time it never fails they call and they are unfortunately all sold out. They are double booking cars because no one is communicating. I called to speak to a manger and sat on hold for 25 minutes and still never spoke to the manager.

I've been renting with Enterprise for 20 years. I even know our local Manager Jamie (I hope that's…read morecorrect spelling) from her beginnings. They have always taken car of anything we need. Flat tire? Fixed...not once but twice. I always recommend you purchase roadside assistance. Twice we have had to switch vehicles in different states and it has never been a hassle. Once was Louisiana due to a flat fixed with only a spare. The nearest Enterpise put us in another vehicle without question. This time was in NM. Roswell, to be exact. The car from my local office began making a horrible sound. We found the only Enterprise open on Sat. At the airport. The manager was incredible and so kind! She immediately put us into another car. 10 minutes total, in and out. I'm so grateful for this company. They honor their word! As a female who travels, alone with her kids, it's good to feel safe! ​​​​

Great little car and the super friendly GIANT that helped us was fantastic! (He was really tall,…read morey'all, I swear! ) But I will definitely use them again! A+++

We began our experience with Isaac at the airport location. He was unable to help but was sincere…read moreand sent us to the treadway location. There we served by Clayton. Clayton was extremely helpful and had us on the road swiftly. It was a great experience and look forward to using them again. Thank you gentlemen.