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Arlington, VA

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Enhanced Homes

4.2 (111 reviews)
Closed • 8:00 am - 5:00 pm

Services - Enhanced Homes

Deck construction

Guest house or ADU construction

Manufactured home construction

Enhanced Homes Photos

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Reviews With Photos

Permit pulled by Enhance Roofing and Remodeling in February to work on the house next door to us.

Ryan Fubini doesn't live up to his word or his warranty. I wouldn't trust him nor would recommend using him. His company Enhanced Roofing and Remodeling put a new roof on our house in 2017. Five years later, we found out there was a problem with his work. He sent one of his folks by and they agreed the flashing around the chimney was problematic. But Ryan said his roofing company went out of business. This is 100% untrue. The permit for the house he was redoing next door to us was pulled by Enhanced Roofing and Remodeling. See attached photo. The company also is still active in the Virginia Business Licenses database. Instead of doing the right thing and working with us to figure out how to repair the roof, Ryan offered nothing but insincere apologies and offers to put us in touch with roofers. $2,600 later to fix the problem his company created. I'm now filing a complaint with the Virginia Department of Professional and Occupational Regulation as well as a complaint with Better Business Bureau. To be clear, I tried to avoid these courses of action. I asked Ryan several times to work together to figure this out. But it seems like he doesn't care about his clients or his word. Sad.

"re-installed" deck board
Ashley C.

I can NOT recommend this company. I want to be clear that I only got as far as getting an inspection/diagnostic from them and did NOT move forward any full repairs. THE ORIGINAL CHARGE JUST FOR THE INSPECTION/DIAGNOSTIC FOR THE DECK/ROOF FIX WAS $550. This included removing perimeter boards of a deck and re-installing them in order to determine a permanent solution to a leaking deck/roof. I have included a picture of what "re-installing" looked like for this company. Their customer service team is very nice and did remove 25% from the total diagnostic fee - why I gave 2 stars instead of 1. So, I have now paid $412.50 in order for my deck to look WORSE than it did before they took a look at it. That is not the service I expected when I contracted this company to look at my deck. I HIGHLY suggest taking your time and money elsewhere.

Kim N.

Working with ERR was a great overall experience! Prior to selecting Enhanced, we conducted our research, interviewed other builders and when we met Ryan and Selma and they explained the entire process - they were not pushy or salesy, plus local and family owned, we decided to go with them. To be completely honest, the entire process was not 100% perfect, however it is how ERR responded when we had questions, issues or changes that set them apart from what we've heard from other companies. The office (Selma) was extremely responsive and our project manager (Scott Workman) was always available at the house for a walkthrough and to explain things. When needed Ryan (owner) was also available to meet in person at the office or on-site and everyone was very quick to respond via phone, email or text. With our project being a major renovation, Ryan was right on budget with the allowances (which was amazing) and very accommodating with changes (within reason) that we decided to make along the way. It was evident he really cared that we were getting what we wanted and would be content with the final outcome. As mentioned, if something on the plans changed slightly (by our choice or because in construction, things inevitably pop up), he was mindful of our budget and was very fair, which is all we could ask for. Overall, it has been a little over a year since we settled back in and could not be happier, especially having everyone at home (work and school) amidst the pandemic. Thanks again to the entire ERR team for the excellent work and customer service on the project!

First I'm going to tell you why we chose Enhanced, and then I'll tell you why they're awesome. We bought a very run down home in Arlington and dreamt up a beautiful vision of what we wanted. We talked to a number of contractors, and Ryan was the first to come in and tell us what we NEEDED to do and what he would do if it were his house--which, frankly, is what we preferred, given that it was SO old and needed a lot of boring work to be done. Also, Ryan was friendly and open and seemed easy to work with, and he was! Here's why they're awesome. I am PICKY. I've gone through every Design Sponge home tour and spent a quarter of my free time on design blogs. Ours was basically a completely custom house on a very tight budget. We removed every wall we could, removed the attic and vaulted the ceilings, installed skylights, applied nickel-gap boards to the ceiling, added a handicapped curbless shower, and much more. I couldn't find a vent hood I liked (who can?) so Ryan's team made us a custom one, and a custom fireplace, both matching the nickel-gap ceiling. When the light fixture in the bathroom was 5 inches too high for my taste, he moved it. Our house looks AMAZING now, and, despite its small size, we get a lot of comments on how bright and open it is! Our scope increased quite a bit along the way (read complete gut job, and exterior roofing and siding...) but we feel we got excellent value for our money. (Thank you so much, Ryan!!) Enhanced made the dream house come true.

Unconnected downspout

We hired Enhanced Roofing to fix a 120 sq. ft. flat porch roof that had been leaking a bit. They ended up removing and replacing it entirely for a total of $4,221. They did all that work while we were away. But, when we came back, we were shocked by what we saw: the sole existing downspout had been left entirely disconnected (see Picture) and was not replaced by any water-collection device. What came next was worse: even in light rain, the water was pooling in the center of the new roof (see picture). In heavier rain, it was pooling almost everywhere and then dripping all over the edges. We called them about it. A Mr. Ford showed up and started explaining that water pooling was normal and that we had a 10-year warranty in any case (it is actually 5 years). We pointed out that a "flat roof" should have a slope. The minimum according to standard code is 2%. Obviously, there is no such slope in the roof they rebuilt. However, there was a slope in the original roof that drained all the water to the existing downspout. And we had never experienced the kind of water pooling that we now see. We discussed with Mr. Ford various remedies such as re-establishing the slope, adding gutters and connecting them to the existing downspout. Mr. Ford later sent us an email expressing clearly that we would have to pay for all of that fixing. He claimed that Enhanced Roofing had done the job completely right. He wrote (I quote): "We install the Certainteed Flintlastic low slopped roofing system which has been installed per manufactures specifications." We then looked on the CertainTeed website for the Flintlastic installation Manual. It says on p.10: "The roof surface that is to receive the roof membrane shall have slope to water collection devices. (...) Model building codes and good roofing practice have established a minimum slope for roofs at 1/4":12 running inches. (...) All roof areas shall be designed and installed to drain without holding water on the roof surface." We wrote back to Mr. Ford: "Your installation does not meet the above standards by any stretch of imagination. There is no significant slope, there is no water collection device, and there is plenty of water holding on the roof surface even with light (not heavy) rain." He never responded to that. Dishonesty in the face of indisputable evidence is one of the worst behaviors any business can exhibit. Enhanced Roofing has set a new record for that in my personal experience. UPDATE: After I posted the above review on Yelp and Google, Mr. Ford finally called, admitting that their work was flawed and offering to fix it at no charge. In order to avoid further issues from developing, I requested a clear and complete description of the fixing work illustrated by a diagram. The proposal I got, about a week later, was unclear about the proposed installation. Instead of a diagram showing slope and the positioning of a gutter and downspout that I had requested, I received copy of a document (see picture) from a separate business called Tapered Solutions. It shows a tiny rectangle with no annotation. It makes a separate mention of a ¼" slope. This is typical of Enhanced Roofing's way of communicating: you, the customer, are left guessing and filling in the details. Where is the gutter? What is the orientation? What do they mean by a ¼" slope (a slope is an angle or a ratio such as ¼"-per-foot, not a length such as ¼")? And if you do not make the right guesses Enhanced Roofing will blame you, not their own lack of transparency. Out of frustration, I wrote Mr. Ford that he would have to do "a lot better than that." But this was too much for the owner of Enhanced Roofing, a Mr. Ryan Fubini, who wrote back to me that my emails were unacceptable. He added (I quote): "We will not be communicating with you further. The roof is not leaking, we rebuilt and repaired your dilapidated roof as well as all of the framing below. There is nominal amounts of standing water which is acceptable." Although the roof is not technically leaking, the effect of their incorrect installation is essentially the same: rainwater is dripping all over the edges and ends up inside our porch in large amounts. Moreover, Mr. Fubini forgets to define what amount of standing water can be considered "nominal" and therefore "acceptable," and by whom. Indeed, city code and the FlintLastic installation manual require a minimum slope for a good reason: to avoid standing water. The simple truth is that Enhanced Roofing did not fulfill their contract on that essential part and are refusing to come clean. They have just beaten their own record of dishonesty.

Path of water flowing down existing flashing and under their replacement flashing

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6 years ago

Had my roof done. They had the best pricing and did it in record time. If you want a good price and good work call them

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Thank you very much for your positive comment and review.

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Page 2 of 3

Ask the Community - Enhanced Homes

Review Highlights - Enhanced Homes

“We began our renovation with Ryan and his team in February 2020, and completed it in October 2020.”

Mentioned in 27 reviews

Read more highlights

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