This review is long overdue, but Yelp deleted my previous draft so this took longer than I wanted to post.
I had a going away gift for a Cub Scout pack member that needed to be done at the last minute. I searched Oahu for engraving shops and came upon Engraving Hawaii. Previously I had passed by it a couple times while walking around the Schofield Exchange, but never looked in before. I walked in and there were two customers in front of me. Nick was helping other customers and told me he would assist me as soon as he could.
When it was my turn, I explained what I needed and when I needed it, but Nick explained they had an influx of rush jobs that needed to be completed. He let me know that it was unlikely to be finished by the requested date, and I was ok with it, because I tend to follow the saying, "Poor planning on your part does not necessitate an emergency on mine."
That evening, I receive a text message from the shop requesting I proof-read and approve the layout. They got the layout exactly how I requested and I quickly replied it was perfect. I was afraid to think that it might get finished in time, but their quick draft gave me a glimmer of hope that it would be ready in time.
The next day I got a message telling me the item was ready. I rushed over to the shop and sure enough it was completed and looked fantastic. Because of Engraving Hawaii, we were able to present the award at the banquet for the departing member!
I was so impressed with the friendly and professional service. The team is really customer-focused, and based on what I was hearing from their interactions with the other customers they were going to try everything in their power to get requests just right. Cheers, Nick! read more